Went in with an idea of what I wanted and was educated into something better and more of what I…read moreneeded. There was no other customer in the store so we had the undivided attention of the manager. No pressure to buy, knowledgeable presentation. Should have the spa delivered within 2 weeks. Can't wait. Very pleased with the whole experience.

Went in to look at some hot tubes. No pressure and super helpful and knowledgeable staff. We…read moreworked with Ryan and had a great experience. They recommended a great electrician to do the wiring and I cannot say enough about Graves Electric. Easy to work thru delivery and set up. We have our water tested each week at no charge. Highly recommend

I have purchased pool filter sand and accessories, and they have repaired my pool Dolphin! Always…read moresuch kind, friendly and helpful staff! Great communication too! Highly recommend using NWA Pool & spo

Wow! Just wow! After having NWA Pool & Spa out to repair a leak on my pool sand filter on 3…read moreoccasions and paying all their invoices for a total of $313.24, this is what they left me with. Greater problems than what I started with. But the real problem with these folks was the customer service from Michelle. When I called on Monday to see about getting a fourth service visit to address the ever growing issue, I was assailed for having the audacity to say I needed a 4th service visit to address the issue. I was told we should part ways and I should contact someone else. The rude and unprofessional attitude I received from Michelle was without precedent from anyone I've ever dealt with in the service industry. After investing both time and money with this group I was willing to let their Techs and Service folks continue to try and resolve the problem. I felt they deserved that opportunity. Jonathon was a pleasure to work with and seemed to genuinely be working the issue and seeking a resolution. I wanted him to have that opportunity. Following Michelle's advice, I contacted Complete Aqua Care. I spoke with Josh and Roger who came out the next day to evaluate the issue. Roger immediately determined that the plastic threaded buttress fitting that secures the O-ring had cracked and failed allowing the O-ring to extrude and form a large leak. I'm sure if Jonathon had been allowed to come out, he would have quickly come to the same conclusion and successfully resolved the issue for NWA Pool & Spa. Alas, he didn't get that satisfaction or have the chance to redeem NWA Pool & Spa's reputation. Have a Blessed Day Michelle!

We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

I have been a customer of Burtons for 20 years and spent thousands of dollars. They just lost my…read morebusiness over a $37 backwash hose. I ask for a backwash hose and the service person gave me a hose. He did not ask me what diameter size I needed so I assumed there was only one size. well there is 1 1/2" and 2". he gave me the smaller size so it did not fit. when I tried to exchange it they would not because it was opened. should I have asked for the right size, probably. Come on, let's show a little customer service and take care of a good customer. there is someone else who wants my business.

NC pools rocks! No issues and our pool is 20 years old. Anytime we have small issues he comes out…read moreand teaches how to fix it ourself which is handy!

From the owner: building quality swimming pools for 42 years read more

Probably like many struggling to get peeps to work for them (there's a shortage of good labor) but…read morethey have been a terrific resource for Newport Village.

From the owner: Swimming pool & hot tub supply store Pool & hot tub repair…read moreSwimming pool & hot tub maintenance Above ground pools

I went in to the store in OKC on Reno and was looking for a hot tub that had to be no more than 81"…read moreon one side in order to get it through a door of my greenhouse The sales guy couldn't find anything so he said lets ask the owner. When told what I was looking for she said no one makes that size, so you will have to choose something else. Well I had already found one on NE 23rd, so I told her That I have already found one that size and that at this point I wouldn't buy it from you anyway because of that attitude.

We purchased a sauna from Galaxy and within a week the front glass shattered. It took some time for…read moreus to start the repair process, but over the past two weeks we've been trying to get it resolved. After paying for replacement glass, Galaxy scheduled an installation appointment... then no-showed and had to reschedule. At the second appointment, the technicians arrived but quickly discovered they had brought the wrong size glass. Frustrating, but mistakes happen. What is unacceptable, however, is what we discovered afterward. When they removed the front panel, more shards of glass fell out and were left scattered across our patio and lawn. This was extremely unsafe, especially since we have people walking in that area. I called Galaxy to report the issue and was told a manager would get back to me. The operations manager finally called, but offered no real solution... and to make matters worse, it sounds like our replacement glass hasn't even been ordered yet. Overall, the lack of communication, repeated mistakes, and disregard for safety have been very disappointing. Based on this experience, I would not recommend Galaxy.

This place feels so friendly too me. I've been coming back to this gym for years. here goes…read moreeveryone It has: indoor pool a hot tub sauna racket ball courts. upstairs circuit training and classes equipment for cardio equipment for lifting (recent new machines I have yet to explore... can't wait) Pretty much EVERYTHING. AND!! new yoga classes early in the morning and free child care for mom's who rise early but still want that special part of their day. REASONS TO JOIN!!!: FIRST: If you have any questions the staff is so friendly, this was my immediate draw to the gym. They will show you anything and have so much available for singles and families. You'll never be bored here. ALSO!!! They have great competitive rates. They have corporate discounts TOOOOO!!! They care! SECOND: I don't feel awkward here, I quite like walking in and saying hello. I'm always made to feel like "hey", "glad you're back!" Feeling comfortable lifting weights as a woman for the first time here has always made me feel like... "if I can do it"... you can do it. I never lifted weights in my life, and here somehow i found the courage watching similiar average fitness people trying really hard to figure it all out. This is difficult, but seeing the demographic around me, I felt confident everyone was secretly looking around and feeding off of the obvious intention of everyone. We were ALL trying to better ourselves and I just "felt" that vibe. It's priceless and I encourage everyone to come and join in. THIRD: It's very conveniently located near the NWA Mall... literally right down the street. Soooo, in the summer I can just pop over to lake fayetteville after a workout and enjoy a slow walk and get some outdoor nature time. FOURTH: pure selfishness... I want more people to come and give me courage to keep trying.

This gym could have been one of the good gyms here in Fayetteville if only they maintain it most…read moreespecially the pool area. They have good instructors for their classes & the guy on the reception was nice too. Hopefully they will try to renovate and put TLC on it in the future and I'm hoping they will have more classes later on most especially aqua classes like aqua Zumba, aqua steps (or maybe even aqua bike!) after the pandemic.

Trey was the best. Did a great job! I highly recommend this…read moreplace. Great prices, great customer service, very nice people.

I recently purchased a hot tub from a neighbor. I was planning to assemble some helpers and…read morerelocate the unit myself. After much thought, I realized what a monumental under taking it was going be. I was given the referral to Branson Hot Tubs & Pools(BHT&P), and boy, am I glad I called them. After arranging pick up with seller & (BHT&P) They showed up in force with six incredible and knowledgeable men: Andy, Brent, Tyler, Trey, Jacob, Aaron and Bryan, plus some unique equipment, especially designed for moving Hot Tubs! They even had a sled to move it across the snow and ice driveway. In less than two hours, it was moved flawlessly and placed exactly where my wife and I wanted it. Truly professional!!! After I filled it, their technician came back, ran me through the start-up, and it's ready to go. I am so glad to refer (BHT&P)

Seriously....if you need a pool guy...you found him. Due to being jacked around by a previous…read morepool service, my saltwater pool was a black pond of sludge complete with an ecosystem of algae and water bugs...possibly a snake or my own Nessie. Jay could have upsold me into draining and cleaning, but he didn't because he is an honest businessman. In short time and a price point well below the big pool services, my pool is beautiful, blue, and waiting for summer. Not only that but he operated autonomously, but was always willing to teach me. What most call "above and beyond" Jay calls business as usual. I wish more businesses took Jay's approach to customer service. He is the only pool service I will ever use.

I'm a first time pool owner and I really was looking for someone to ensure my pool was closed…read moreproperly for the winter. I especially wanted someone who had the heart of a teacher and was willing to educate me on what he was doing and how best to take care of my pool (I have these dreams of waking up one day with a massive crack down the middle of it or something!) Jay came through in a pinch with not a lot of notice, came and closed my pool, was prompt, reasonably priced, and very professional. I plan to use him again for opening my pool in the spring, and I highly recommend him and Tier One Pools to anyone in NWA looking for a QUALITY pool service experience!

Such a nice community pool! It's only $5 to get in all day and you can bring in drinks/water since…read morethey don't search bags like other pools. They have a huge pool with multiple slides, diving boards, basketball, and plenty of lounge chairs. They also have a few shaded area with benches and a snack bar with an eating area on the side. There is a kiddie pool and splash area too. They also host dive in movie nights which are fun. Located next door to the Springdale library and city park.

This is just a great place to go in the summer. We took my granddaughter here last year for the day…read moreand she had a blast. The prices are pretty decent to get in to enjoy the day at the pool. The thing that gets me is the concession stand is kinda pricy. They rent lockers if you need to put any valuables up while you're enjoying the pool. They also have lots of lifeguards to monitor the oool do safety here is really good if you have small kids swimming around.