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    Tier One Pools

    4.3 (6 reviews)
    Open 8:00 am - 6:00 pm

    Services - Tier One Pools

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    7 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    Pool winterization

    Tier One Pools Photos

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    Complete Aqua Care - Owner says this is "quality" work.

    Complete Aqua Care

    (2 reviews)

    Our dream of having a quality pool quickly turned into a nightmare with Complete Aqua Care…read more We've paid Complete Aqua Care over $92,000 with the promise (contractual and verbally) of having a pool of the highest quality but instead have been left with a pool that is damaged, out of level by twice the professional standard, and surrounded with concrete that's very rough, discolored and stained. After several attempts we've not been able to get a satisfactory resolution from this company. Our concerns with the status of the project and the multiple breaches of contract made by this company were largely minimized with false statements or ignored. The company suggested we compromise and live certain aspects of the poor workmanship, would make excuses and flat out deny the poor quality. This is NOT a company that you can trust to deliver a quality product as promised! The anguish and stress we have gone through dealing this company isn't what we paid for. We were duped! Don't be next!

    BEWARE! We have had Complete Aqua Care take care of our pool opening and closing since we bought…read moreour house - we have had many issues in the past, but we gave them another shot after we found out they had new management. They not only improperly closed our pool, but our pool is still unusable a month after opening. We cannot get them to answer the phone, or return a call or text. There is a leak in our pump and the pump is spewing sand into the pool. Likely due to an improper closing. For weeks we have tried to get someone out to no avail. They do not care and they do not have skilled labor coming out to service the pools.

    Northwest Arkansas Pool & Spa

    Northwest Arkansas Pool & Spa

    (9 reviews)

    I have purchased pool filter sand and accessories, and they have repaired my pool Dolphin! Always…read moresuch kind, friendly and helpful staff! Great communication too! Highly recommend using NWA Pool & spo

    Wow! Just wow! After having NWA Pool & Spa out to repair a leak on my pool sand filter on 3…read moreoccasions and paying all their invoices for a total of $313.24, this is what they left me with. Greater problems than what I started with. But the real problem with these folks was the customer service from Michelle. When I called on Monday to see about getting a fourth service visit to address the ever growing issue, I was assailed for having the audacity to say I needed a 4th service visit to address the issue. I was told we should part ways and I should contact someone else. The rude and unprofessional attitude I received from Michelle was without precedent from anyone I've ever dealt with in the service industry. After investing both time and money with this group I was willing to let their Techs and Service folks continue to try and resolve the problem. I felt they deserved that opportunity. Jonathon was a pleasure to work with and seemed to genuinely be working the issue and seeking a resolution. I wanted him to have that opportunity. Following Michelle's advice, I contacted Complete Aqua Care. I spoke with Josh and Roger who came out the next day to evaluate the issue. Roger immediately determined that the plastic threaded buttress fitting that secures the O-ring had cracked and failed allowing the O-ring to extrude and form a large leak. I'm sure if Jonathon had been allowed to come out, he would have quickly come to the same conclusion and successfully resolved the issue for NWA Pool & Spa. Alas, he didn't get that satisfaction or have the chance to redeem NWA Pool & Spa's reputation. Have a Blessed Day Michelle!

    Tier One Pools - poolservice - Updated May 2026

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