I have purchased pool filter sand and accessories, and they have repaired my pool Dolphin! Always…read moresuch kind, friendly and helpful staff! Great communication too! Highly recommend using NWA Pool & spo

Wow! Just wow! After having NWA Pool & Spa out to repair a leak on my pool sand filter on 3…read moreoccasions and paying all their invoices for a total of $313.24, this is what they left me with. Greater problems than what I started with. But the real problem with these folks was the customer service from Michelle. When I called on Monday to see about getting a fourth service visit to address the ever growing issue, I was assailed for having the audacity to say I needed a 4th service visit to address the issue. I was told we should part ways and I should contact someone else. The rude and unprofessional attitude I received from Michelle was without precedent from anyone I've ever dealt with in the service industry. After investing both time and money with this group I was willing to let their Techs and Service folks continue to try and resolve the problem. I felt they deserved that opportunity. Jonathon was a pleasure to work with and seemed to genuinely be working the issue and seeking a resolution. I wanted him to have that opportunity. Following Michelle's advice, I contacted Complete Aqua Care. I spoke with Josh and Roger who came out the next day to evaluate the issue. Roger immediately determined that the plastic threaded buttress fitting that secures the O-ring had cracked and failed allowing the O-ring to extrude and form a large leak. I'm sure if Jonathon had been allowed to come out, he would have quickly come to the same conclusion and successfully resolved the issue for NWA Pool & Spa. Alas, he didn't get that satisfaction or have the chance to redeem NWA Pool & Spa's reputation. Have a Blessed Day Michelle!

I use this pool service and I'm so happy with their service The owner is very reliable and so…read moreknowledgeable. I highly recommend them.

Went in with an idea of what I wanted and was educated into something better and more of what I…read moreneeded. There was no other customer in the store so we had the undivided attention of the manager. No pressure to buy, knowledgeable presentation. Should have the spa delivered within 2 weeks. Can't wait. Very pleased with the whole experience.

Went in to look at some hot tubes. No pressure and super helpful and knowledgeable staff. We…read moreworked with Ryan and had a great experience. They recommended a great electrician to do the wiring and I cannot say enough about Graves Electric. Easy to work thru delivery and set up. We have our water tested each week at no charge. Highly recommend

NC pools rocks! No issues and our pool is 20 years old. Anytime we have small issues he comes out…read moreand teaches how to fix it ourself which is handy!

Our neighborhood pool was suppose to be finished a year ago. We broke ground in the early spring…read moreof 2023 and it still isn't done (May 20 2024). It is a basic size pool. The pavilion that was built almost blew over because it wasn't built properly. They did fix the pavilion, but the fact that it could have really hurt someone is scary. They are not reliable and I would highly suggest finding someone else to work with.

Great swimming pool builder in Northwest Arkansas ! High quality work, and friendly owners.read more

I love this company! They're so reliable and they keep my pool looking great. I really appreciate…read morethe pricing that they clearly explain. I feel confident that if anything breaks, they have the expertise to fix it!

After switching to this company to manage the hot tub at our vacation rental, the difference has…read morebeen incredible. One of the first things we noticed was that guests immediately started mentioning how clean and well-maintained the hot tub was in their 5-star reviews. They truly know what they're doing and take the time to make sure everything is properly balanced, sanitized, and guest-ready before every stay. They're dependable, punctual, and incredibly reliable, which gives us real peace of mind as vacation rental owners. What really sets them apart is that they consistently go above and beyond. They treat our property like it's their own and proactively communicate if they notice anything that needs attention. If you're looking for a pool and spa company that is knowledgeable, professional, and genuinely cares about delivering exceptional service, I highly recommend them. They've been a fantastic partner for our business.

These guys are the best. Very professional and quality people. Had sand filter change and…read moreeverything works as it should.

Alicia and Juan were very responsive and professional in helping me with my hot tub and pool…read moremaintenance needs. They are the first and only call I make when in need something done!

I can't recommend Primo Pool Care enough. I've been handling getting my parent's house ready to…read moresell and they have worked with me to make sure the pool looks fantastic at extremely reasonable prices. Alicia has been fantastic with her communication and scheduling. Juan does too-notch work including stretching and locking the liner as well as a deep cleaning and some pump repair. If you have a pool, Primo should be your go-to for servicing it!