I literally have never reviewed a fast food restaurant and most likely would have never done a review on a fast food restaurant in my life if it wasn't for this location. It's simply stupid and a waste of time to do so because if you think you should have and amazing experience at a fast food Restaurant then you probably shouldn't be leaving reviews on Yelp, just saying. The only reason I have decided to leave a review for a fast food restaurant is because I have never had 3 unacceptable experiences in a row at a fast food restaurant period. Every time I've eaten at a Krystal's restaurant I've always for the most part have been more than satisfied mostly because I don't live in the south so when I'm traveling I actually seek out Krystal's as I have it on rare occasions. My first experience I showed up at this Krystal's one day after a holiday and they were closed. I get it when you're in the south they have a different work ethic than places in the northeast. No judgment here I actually appreciate that as my employer wants me to work sixteen hours a day. My second experience at this restaurant in Dothan, AL my wife and I decided to try their new melts which looked amazing online and as expected the actual sandwiches resembled nothing like the pictures. But it was worse than that. The burger was like shoe leather and the bread was totally soggy and inedible. We both choked down as much as we could bear and the rest went in the garbage. Fool me once shame on you, fool me twice shame on me. Fool me three times and yes somebody needs to smack me in the backside of my head. Fortunately my wife isn't abusive and a few days later I said let's get their breakfast as it always hits the spot plus how can anyone mess up breakfast? It's not possible is it? So they have super weird operating hours they open at 10am and you can only get breakfast until 10:45am so I said let's place the order at roughly 10am and we will get there no later than 10:15 so we should have a 30 minute buffer. I pull up to the drive through speaker and about two minutes later the person manning the speaker finally says to me how can I help you. I replied I have a mobile order for Anthony, there was a brief pause and the lady said oh okay you can come to the next window, so I did. After about another 2 minutes the worker came to the drive through window and asked me "oh didn't they tell you we no longer serve breakfast here?" And in my head I was like, no the app that I ordered breakfast on had no way of verbalizing that they no longer offer breakfast at this rundown location. But I didn't want to be rude so I just said no the app did not tell me this location no longer serves breakfast. Despite the fact that they had all the necessary ingredients to make breakfast at lunchtime hours, aka eggs, sausage and cheese but I didn't want to cause a scene especially considering the individual taking or rather not taking my order had nothing to do with the fact that the owner of this location really should throw in the towel cut their losses. I said to the attendant no worries but I have already paid for it through the app and can she just cancel the order and the attendant apparently asked the manager and said "no there's nothing we can do you have to do it on the app" I said okay and left the drive through lane. At this point my wife said she couldn't cancel the order because the app was saying I would have to go to the restaurant (if you want to call it that at this point) and have them make adjustments to the order. Simply put this franchisee needs to cut their losses and close this sad example of a restaurant that can't even compete or compare with a frozen box of White Castle from any local Walmart. read more

We just stopped and picked up several meals from this location and it was the best service ever. The worker was extremely friendly and the service was fast. We always stop at this location when we head to Tennessee for vacay. read more

Krystal's is my all time comfort food go too. They are always just like I have expected and that is just perfect for me. I usually get fries with the burgers and have noticed they have made changes in the past. The current fries I got yesterday were awesome. They were better than any other fries I have eaten in the past, better than McDonald's or Five Guys in my opinion. Great job there Krystal's. read more

Burgers were so cold the cheese would not even melt! Had to wait for over 20 minutes with no other customers inside. How is this even possible?!? Several workers there but apparently no one working‍. Contacted corporate since we live so far away and are on a time crunch and they don't care about there quality either or if the consumer becomes I'll from under cooked meat. Do NOT recommend !!! read more

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Wouldn't even give them a 1 star. I ordered a 24 pack with tots and a 1/2 gallon drink and 2 things of Junkyard fries. When it arrived almost everything was wrong! Only received 12 of the 24 sandwiches and 2 cups of drinks instead of the 1/2 gallon and also no jalapeños on the junkyard fries. Food cost too much to be doing this!! read more

Well this time instead having wait 30 min on 4 burgers and fries our 24 sack with fries came out in a timely manner and was ice cold. Didnt feel like driving all the way back through Christmas traffic. Guess I should've taken notice as to why place was empty on a main drag at the busiest time of year. Ugh won't be back ever! Oh and I live 1mile away. read more

My buffalo wings were cold and very salty and my fries were literally drenched in salt. read more

Krystal - a tray of french fries - Fast Food Near Me - Dothan, Alabama

Absolutely terrible gets my order wrong every single time and the drinks are warm and the fries are the only good thing

If I could give it no stars I would. Couldn't even order the food. Drive thru person was so rude. Couldn't take the order, I started to order and she wouldn't even allow me the opportunity to ask for another meal or repeat the order when I asked her. Left immediately. Kids were disappointed they couldn't get their Krystal pups but at this rate they probably couldn't have made them anyway. read more

Without question the worst fast food breakfast I have ever had (and that is saying a lot). Biscuit sandwich with sausage, egg and cheese was literally inedible. The biscuit was stale, hard as a rock and tasted like it had been deep fried in filthy oil. Sausage tasted weird. Ughhh. Oh and even though I saw 4 employees in there, a guy came in while we were eating and finally just walked out after being ignored for ten minutes. My advice to you would be to run away from this place like your feet are on fire and your butt is catching! read more