They just had my wife sit and wait for several hours. Kept saying her order was almost ready.... Do not shop this Kroger store because they are not organized well at all. Giant Eagle is across the street and Meijers is a few miles away and both are very well organized and run well. No receipt and not all the items are here!! Milk, Mustard and paper towels Missing. Pickerington Kroger will not answer the phone after automatic routing answer. read more

They've changed over the years and not for the better! This store is huge. Not really an advantage to the elderly and those in the opening stages of dementia. If they identified the products in each aisle a little better, it would help. The 10 or so cashiers we've met are pleasant and efficient. Most everyone else in the store is short (in their demeanor) and extremely dismissive. There's sometimes nice deals, but usually involves buying 6 or 10 to get the discount. We've always noticed an odd odor about half way through our shopping. I don't think anything is wrong, just annoying. On our last trip, they high pressured us into self-checkout offering us $10 off our order to use a new system that scans the product as you place it in a cart. It has some scary computer to scan cards and do everything short of finding Hoffa. Get back to old fashioned quality customer service, Kroger! This company is becoming so impersonal, I believe we WON'T becoming back here. 06/24 read more

This store sucks... No Ribeyes on Monday night and Tuesday night.. Yes I could ask for a coupong but the problem is far deeper. No Eggs or Milk on Saturday after say 3p.m.... No chocolate milk after 3p.m. One of the workers said they had a shortage issue and I could see the chocolate milk thru the glass. Also had employee's having sex in the warehouse areas when I tried to get chocolate milk. This store is like 3rd world issues. read more

The morning employees are rude and lazy and will not do anything but just stand there when the customer needs help SMH WILL LET CORPORATE KNOW read more

A bit higher in price but I enjoy delivery . The Kroger brand is usually pretty decent and cheaper . I have seen mice and birds in the store on occasion . read more

Let's make this as simple as possible. I shop here often because it's close. But here are it's strengths and weaknesses: STRENGTHS -- They have a decent selection of ethnic choices. -- They've set up a pretty comfortable waiting area for the clinic and pharm. -- Pretty decent meat department...not too many complaints. -- They are priced competitively. WEAKNESSES -- Understaffed. But so is everybody. -- They fail to check on expiration dates regularly. -- They tend to miss depleted stock when they reorder. -- Let's stop relying so much on those newfangled self-checkouts, folks...some of us are old and in pain. -- You guys need to appoint a really strict Catholic nun armed with a big paddle to patrol the produce section, checking for rotten and moldy product. ...Oh...and give Duane a big raise before he retires, dammit. read more

Had to call corporate to get some satisfaction from a major Bo Bo Here goes. Ordered a cake white on white two layer for Thursday 2/23. Waited around bakery for I don't know how long before going to flower shop and ask for customer service at bakery. Young lady says can I help you and I have her the name and she retrieved it for me. It was when I got home I realized that My son name was added on to a cake that already had a name on cake. Gee whiz. Called the store. Sorry sorry sorry. No one ask how much I paid or if I wanted refunded. All they said was sorry. Unbelievable ask to talk with manager. Sing and dance but no refund. Wow. Kroger is a big chain. What's happening out there that someone would do such a thing. Insult to injury. No one at local level wanted to even offer me a refund. Sad day read more

This is actually my favorite Kroger to go to in the city. They always have what I need, helpful staff, clean store- and always up to date on technology, seems like they are the tester store for all the new products and equipment. The loud joyful lady at self checkout is my favorite. read more

I went to kroger and usually i absolutely love it, it's right by my house and it's convenient. i bought the red seedless grapes and was taking some out of the box when i saw webs, i didn't think anything bad so i ate some i look at a grape turn the light on and their is a dead spider on it. i should have washed it yes, but the fact of the matter is i had a dead spider on food that should be prepared well into a selling service. i was disgusted and terrified. never again. read more

Never have anything but problems at this location. Specifically service and clicklist. And it doesn't matter how many times you call in, even if it's just after they call you, nobody ever answers. I called 5 times over the course of an hour and never got anyone to answer no matter the department I call. Always adjusting pickup timeslots by multiple hours. If you can't reasonably staff the place, close the doors. read more

This is one of the cleanest Krogers I have been in since moving to Columbus. The alcohol is really expansive and they always have something special that you're looking for. The best part about this particular location is that they have a beer and wine bar at the back of the store. We often go in and buy some cheese and crackers then head to the bar before we begin our shopping. It's easy to spend an hour at the bar and then have a lovely shopping experience after a couple of drinks. The bartenders have always been nice and super knowledgeable about the drinks that are offered. We have even brought friends who have visited to this store and they have been super surprised. We will definitely be coming back for more in the very near future! read more

This got to be one of the BEST Kroger's in town!!! I am so impressed... you can find everything and anything here from wine/beer tasting, bakery, Starbucks, etc,., Can't complain about anything here... read more

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Love Krogers as a company. This location needs some reorganization. Aisles are too tight and too many free standing displays creating choke points and frustrations. The main entry is a mess. Too many obstructions to get into the store. If one customer stops in the entry, everyone else is backed up. Even though I live less than a mile away, I do the majority of my shopping at the Groveport Store. It has been recently renovated and is AWESOME to shop at. Pickerington Store needs some Managerial Loving. read more

I thought the Giant Eagle in Groveport was bad regarding people not wearing face masks, but the Kroger in Pickerington off Refugee Road is easily the worst place I have been in since the pandemic began. Easily over half the customers did not wear masks. We almost left before finishing shopping but decided to hurry, pay quickly, and leave. The store has signs about wearing masks, and I heard an announcement about wearing masks, but there is no enforcement. The cashier told us only the manager can say anything about masks to customers; from what we saw s/he was not doing anything about masks (which we understand, given how irrational some people are about not protecting themselves and others). Despite having professional appointments nearby, we will not be going there again. read more

I shop at the Kroger on 256 near Refugee Rd, There's a Giant Eagle right across the street and I used to shop there. The prices are about the same and so is the service. But what gives Kroger a leg up on Giant Eagle is that Kroger has a State Liquor store in their location. read more

My favorite Kroger. Very clean, usually not too packed and they always have what we need.

It's Kroger. Everyone thought this store would be 924793 times better once it became a Marketplace. So now it's just a mediocore store with Starbucks & a big homegoods selection. I'm annoyed that they've broken up a lot of the cold food sections and embedded them into the aisles. When I'm looking for refrigerated pudding, I go to the cold cases in the back. Many stores have mini cold cases throughout the aisles but they still always have the products also where they normally are. All that walking around and I still didn't find the pudding I wanted. Boo. The nice young man at the inside Starbucks did make me a superb cup of hot chocolate, though. read more

This Thanksgiving my wife and I were staying home alone, relaxing after a very hectic past two weeks. So it was my idea, upon seeing the ads, to order a complete turkey dinner. This would allow us to not cook but still enjoy what seemed like a great typical dinner, plus leftovers. My wife stopped after work to pick up our Thanksgiving dinner. We were planning to have a relax meal that evening. However, when she arrived at the very crowed store she was given a large box that contained our ordered dinner. It was filled with packaged items, such as if the store had shopped, picking our dinner off the shelves. She was too tired and angry to do anything but checkout and come home. She came home and had me look. Sure enough. Although the items were pre-cooked we had the choice of microwaving each item separately or baking everything, including the turkey, to heat our food. This is a far cry from what we were expecting. So today we'll prepare our meal. Granted, it'll be much easier, but not when you're expecting to have a meal the you can plate, maybe microwave, eat, enjoy and relax. Next time we'll go back to Bob Evan's carry out. read more

Krogers... Ahhh my home away from home. I am here at least once every other day. I know the isles and their flirty layouts, and I'm starting to understand how to find the deals. It's always so welcoming with fresh cut flowers and produce. None have which have ever disappointed, in taste or price. The meats cam be a bit pricey but you tend to get what you pay for. Get to know the butchers because you can ask them for cuts and they will usually get ya a good one with a few compliments under your belt. Beyond the butchers and bakers is by our typical grocery story followed by a small furniture / Houseware / decor isles. Pretty much empty and useless but fun to browse sometimes... I've always found what I've been looking for, the place is clean and lines move super fast. The rewards program is kinda sexy and their is a gas station right the gate. I've heard good things about the Starbucks but I find the stuff they sell in the isles taste much better at home and is much cheaper. I recommend over the other local options. There is another krogers right at the other end of Refugee on Brice as well. It's a bit more humble but still the same deals and often faster service. As with all grocery stores... Avoid customer service at all cost because it's soooooo slow. read more

I've always been a Kroger shopper. Transitioning from a regular Kroger to a Marketplace has just expanded the variety and physical size of the shopping space. There are always a decent amount of cashier stations open, the many times I've shopped here. The lines move fairly smooth. There's always the staples; however, at the MP, there's a bit more variety, not to mention quantity. For example, there is more in the Organic Foods section. I like how that area is completely separate from the normal aisles. Last, I've always gone to Kroger for gas. So I'm happy that my points go toward putting around columbus :) read more

I am a Kroger customer and have been for years. I went there about 4 weeks ago. The store was a mess they were redoing everything.I was so feed up . The isles had nothing in the places they used to be.I had to ask where this and that is.I will not go back until they get the store back in order. My cousin said they were doing the same thing in Logan.They shpuld do all of this at nights during the day Feed Up. I really do love Krogers.......................but until they get it done, Giant Eagles is across the street and Meijer's is just down the road on Diley Rd.. Verona Routt read more

This is the worst Kroger in the area. Even with the reorganization, widening of aisles etc causing problems, it still hasn't solved the basics: GET THE STUFF ON THE SHELVES!!! They are frequently out of basics: Yogurt, milk, bread, etc. The excuse sometimes is "they didn't send it yet from the warehouse". Other times it's "we haven't stocked yet". I even started going later thinking it would give them more time to stock. Nope. It's always hit or miss if they will have what you're looking for on the shelves. I guess everyone sleeps in at this one and they don't get around to stocking till noonish. I go to Giant Eagle or the one on Refugee. They never seem to have these problems. read more

I have been a longtime Kroger customer. It is unfortunate because you have lost a valuable customer due to a few several RUDE cashiers! I will just frequent Giant Eagle from now on! read more

This is only about the pharmacy! Is there a review rating less than 1 star? They caused me to almost lose my wonderful specialist and has caused strife with the nurse for a mistake they won't admit to but I have found out it was their fault. This almost cost me having my specialist that I adore, it almost cost me my surgery, our hope and our dreams, cost a half day of work, cost gas for a visit to try and make things right, cost copays, cost two days of unnecessary stress for my my spouse and family who I confided in. Cost 7 hours of tears that I shed. Not only did this mistake cause this. They also refused to get preauthorizations for the meds an I had to pay out of pocket because of it. Also took 48 hours to fill the script. The old man pharmacist treated me horrible on the phone and again didn't run my script through insurance and I had to wait yet again to try and get them to do so cause I pay for insurance coverage that they aren't using and he is expecting me to be able to tell him if it's gonna be covered. That's not my job. Your the pharmacist do your job. If it needs preauthorization he told me I had to take care of that. No that's not my job. I am not the person who fills prescriptions and runs it through the insurance you do. I have to have surgery and I can't have pain meds to take 24-48 hours to be filled and I can't fight for my meds and for them to make insurance pay. I've never seen such a joke of a pharmacy in my life. I now know for sure that I'm taking my business elsewhere for my pharmacy needs. The rest of the store is amazing. My life is too important and I can't take a chance on their lack of education and work ethics. The old man also said my doctor is giving me experimental doses of meds and had me scared to tears. I cried at the pharmacy counter he scared me and I had to have this in me within and hour and my doctors office was closer. Thanks to the internet this was not an experimental dose in fact there is a dose double what I was given that is normal dosages. I do not trust this pharmacy with my life. All our scripts takes 2-48 hours to be filled and then it still may have to be redone like mine. And the old man didn't act like me giving over 4 hours was enough time when he snapped my head off that they need time. Also told three different people I was canceling my one script and the old man snapped at me about not picking that up. They haven't done anything right. I'm so mad at this place for all the hurt they have caused and loss of time and money and relationship. read more

The pharmacy inside the Kroger is the absolute worst I've ever been in my life. I've been there 3 times every time I have been told it will be over 4 hours for my prescriptions to be filled. That's after waiting in line for the first 20 minutes. read more

This review is not a review of the store but the product it sells. Today I ate a slice of their Kroger select banana cream pie and it was terrible; my reasons why are as such. You can just taste the additives and other unhealthy ingredients and the big deal to any pie aficionado no real ingredients. They covered it with whipped cream and chocolate drizzle and gave it a fantastic crust but you will find 0 bananas in this pie, not even 1. This is pretty disappointing, the pie says " select " that's supposed to mean in Kroger lingo that it's better than the regular or average that you usually buy, not in this case. My advice go to a bakery and buy a real banana cream pie stay away from Kroger's fake pie. FYI. I dont feel to good after eating their anything but banana cream pie. read more

My favorite Kroger by far! You can find everything you need. The only bad thing is that some of the teenage employees are clearly avoiding doing their jobs but unfortunately you'll have that anywhere. read more

I am mildly annoyed by " some" of the teenage workers at times , but otherwise I always shop hear, and have never had a bad experience.

Hill Rd Pick. Kroger is the worst in the area. Cashier experiences with one particular tall, woman with accent, is as rude as it gets. Why are people like that still there? Then, go to the "customer service" for anything and face the 30-40's something woman who snaps and snarls at customers. No fun shopping here! read more

I have been coming here for years. Not that I am on Yelp I had to write a review. This is the most friendly supermarket I have ever been to. Cashiers know my name and everyone is just beyond helpful. Have been to other Krogers which are good, but this one is by far the best. I have never had anything but a wonderful experience when shopping here. Walmart is cheaper, but I go here instead just for the service. read more

I was in the Hill Road market place where I usually shop in Pickerington Ohio. I bought chicken breasts on sale. They rang up at regular price. The self check out guys said they didn't do the scan right guarantee any longer. I have also noticed over the last few years their meat is having more fat on it sometimes as much fat as there is meat which means I am paying for fat as well as some meat. Their meat counter closes at 7pm so if you go in later you are out of luck. Not as great a place for shopping as it use to be. read more

The pharmacy here is horrible. Service is the worst, rude techs. Hour and a half wait every time. Others are usually 20-30..40 at most. I agree, head down to the one on refugee rd. read more

I like this Kroger store. I think the workers are friendly, the store is clean, and it is always well stocked. The only area that could use some improvement, is the pharmacy. They are very slow at filling prescriptions. read more

I have shopped at Kroger for many many years. But this was my fist at the Pickerington store. Never in my life did I think that different stores could or would have different bakery (designers). Tracy knocked it out the park for my grandson's debut. A sweet little cake that was everything I could have dreamed of. Thank you Tracy for your creativity and talents on making our cake! read more

This review is about the wine section and case of wine discount they advertise ALL OVER the wine section. I like to buy my wine in bulk. Wine is delicious, but expensive so if I can save 10% I'm going to do it. I buy a case of wine 3, maybe 4 times per year and I try not to go to Kroger to do it b/c they are the WORST. I've been living in this area for the last 5 years. I'm not kidding. EVERY TIME I buy a case of wine from Kroger I get a look of fear from the cashier because no one knows how to ring up a case of wine discount. Before I moved, I'd buy bulk wine from Fred Meyer which is OWNED by Kroger. They had a system that calculated when you hit the desired number of bottles and applied the discount automatically. Not knowing this the first time I bought a case of wine from Kroger, I had a huge load of groceries (case of wine included) and put my groceries on the belt. At the end of the order the cashier says "oh, you have a case of wine? You needed to put your wine on the belt first so I could calculate the discount of just the wine. Now I have to cancel your order and re-ring it with the wine placed on the belt first." Seriously? Why would I know to do that? Well now I do and still every time it's a hassle. One time the guy couldn't do 10% in his head and just guessed at the discount which ended up in Kroger's favor and not mine, so I had to have them re-ring the bottles at customer service and give me the discount. Again...SERIOUSLY?? Yesterday I went and the cashier says "oh, you're one of those, huh?" Meaning someone who likes to save 10% on her wine so she buys it in bulk? Yeah, I guess I'm "one of those". No lie, 3 people were at the register applying my wine discount and two of the three had no idea how to do it. How is this such an issue? Either train your staff on this simple task, ask Kroger to have the bulk wine discount programmed into your checking system, or don't advertise the discount all over the wine section. Rant over...until October when I need another case of wine :) read more

I used Kroger Marketplace in Pickerington, Ohio to provide the flowers and bridal bouquets for my daughters wedding, June 4th, 2016 . I first went in person a few days before mothers day and met Ebony, the most amazing young woman I have ever encountered in retail!!!!! She was obviously swamped by other customers, but took time to walk around with me, advising me on what flowers I could use for the bouquets. She was professional and patient as well as knowledgeable and compassionate !!!! In the next few weeks, I contacted Ebony multiple times with changes and updates and every time Ebony was professional and patient!!! When I picked up my bouquets and extra flowers for the reception , I was floored by the beauty and elegance Ebony had personally created for me!!! I had so many compliments on the flowers at the wedding!!!! Thank you Ebony, you have exemplified the meaning of professionalism !!!! You are amazing Ebony and Krogers is so lucky to have you!!! read more