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    Kroger Pharmacy

    2.4 (5 reviews)
    ModerateDrugstores

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    Walgreens

    Walgreens

    1.8(16 reviews)
    2.9 mi

    This is my 2nd negative experience that I've had at this location within the last few months. Today…read moreDiamond(pharmacy desk clerk) was offended when I simply called to inquire about the co-pay on several prescriptions that was filled. This girl ALWAYS have a nasty attitude, that even bleeds through on the phone as clearly as it does in-person. It is shocking to me that Walgreens would employ someone with 'NO' people skills to work in a position and department that requires this work characteristic to support a faithful customer base. When I requested more information on the prescriptions, so I could cross-reference them to help me make a purchasing decision. She hung up the phone. Rather than asking, what meds am I calling about and being forth-coming with dosage.. whether it is a 30 or 90 days script. Which should be a standard dialog with whomever working in a support position. Hanging up is not what you do. So, I called back to speak with the pharmacist (Pharmacist Sowra/temp pharmacist) concerning my experience and demanded an apology or I will file a corporate complaint. He wasn't interesting in appropriately addressing my experience; rather, he just wanted to process me. I wasn't having it. She refused to apologize, so I did what I said I was going to do. There are pharmacies on every corner...Walgreens, Kroger's, Walmart, CVS, mail-order. There is no reason to patronize a business that doesn't respect and appreciate you as a customer. I have every intention to file a complaint on every platform available to me, including the insurance company and Medicare. You decide PS This girl reinforces the negative stereotype about 'mad black women'...so sad.

    Janyala just made me a CVS customer! She made eye contact…read morewith me as I walked by carrying a big box to the photo counter to ship & as I stood there for 5 min waiting. When I asked if she could get someone to help me (the help button had a sticker on it or I would've pressed it) She rolled her eyes and huffed as she stood up, didn't say anything scanned the box and then asked number.... I assumed phone number. I said I hoped she had a good day and if looks could kill!!! I understand people have bad days and you never know what someone is going through but WOW!!! If you are having to be at work at least try not to be mean to people. Between her and the night time shift I'm not coming back. They have day time and night time covered in the world's worst customer service!!!!

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    Kroger Pharmacy - drugstores - Updated May 2026

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