Jasmine at customer service was power tripping over a $5.04 request for an exchange because our…read moresalmon had gone bad. She thought I was going to walk away but I requested a manager and she came over and was very respectful and professional and she gave me a gift card. ‍ Simple right? Thank you. As much money as we spend at Kroger, Jasmine needs to stop feeling so important and take care of earnest customers even though I didn't have a receipt. SMH.

I like this Kroger! Kroger has a program similar to Amazon Smile, whereby Kroger donates a portion…read moreof all purchases to a charitable organization. The staff are friendly, the store is clean and well organized and a great place to pick up an odd item such as tahini of which they carry 3 brands. Why no 5th star? The hubs *loves* Donato's pizza and the Kroger on 72 near Jeff Rd. carries them as "take and bake." Apparently, this is a Kroger anomaly because I cannot find another Kroger that stocks these. Also, while they *do* offer the 10% discount if you purchase 6 bottles of wine, they do not offer the free reusable wine totes that the Kroger on 72 does. If you want a clean, organized Kroger with a cute little wi fi chill out area, deli and all the other Krogeriffic things, do go here. This clean organized goodness carries over to their gas station experience, too! Don't forget to scan your Kroger plus card to get a decent discount on your gas purchase. Thanks Kroger!

I ordered a smash cake and 4 dozen cupcakes and they were awesome! The man who took my order was so…read morepolite and patient with me as I didn't know what I wanted. Everything was ready on time, very reasonably priced, delicious and customized to fit my theme. Will order from here again. My daughter absolutely loved the cake!

Just a terrible experience with this Publix and won't be going back after being a good customer for…read morea long time. There was only one checkout line available and I was second in line with only a few items and the person in front had a large basket full. There was a younger man behind me, also with a few items. I asked if there were no express lines open and the cashier said no when all of the sudden a female employee from the front of the store motioned for the young man behind me to come to the front so she could check him out. I was frustrated because it looked like there was some favoritism going on based on ethnicity since they were both the same and I am white. I just left my basket of items and walked out, never to return. I'm not saying all of Publix has a preference in who gets good customer service, but it sure did look like they got at least one employee who does. I don't need this kind of stuff in my life and I'm happy to give my business to others since there are plenty of options other than Publix available. Publix lost a longtime customer today.

I was in the store early this morning and was surprised to see at least two customers with their…read morepets. Neither animal seemed to be trained as an ADA service animal. One was being carried by its owner, while employees were petting the other. This probably violates a few health regulations. Still, no one cared to inform the customer that their pet was not allowed in the store. A service animal must be individually trained to perform a specific task or job for a person with a disability. The task must be directly related to the person's disability. For example, a service dog may guide a person who is blind, alert a person who is deaf, pull a wheelchair, retrieve dropped items, detect the onset of a seizure, or perform trained psychiatric tasks for a person with PTSD, panic disorder, or another qualifying disability.

Kennedy very helpful to my shopping experience she was a help to me over the phone before I even…read moregot to the store Kennedy is what customer service is supposed to be like

I went to get an oil change. Leave my car with them and walk around the store while they change my…read moreoil. I get a phone call from a Hispanic guy telling me they cant change the oil on my BMW because the hvac is down. I'm confused because they've changed my oil plenty of times before with no issue. Mind you, I have a VW Passat. I get back there and it's about 6 technicians just sitting around, doing nothing. I think, they just didn't want to do it. There's no need for a hvac to be used on my car. I watched them do a change before. I even googled it. I'm so disappointed in them.

Update: 6/6/2024 Another exciting shopping trip to our local…read moreWalmart Supercenter (#2690) located at 8650 Madison Blvd, Madison, AL 35758. Picked this 'Farm Fresh' cucumber up and my hand went through it! Asked to see the Manager but like always he was not available. Last week it was mold on the Demi rolls... Mr. Robbie H., you had better believe that if I were your supervisor you would be gone. I have never seen you on the floor in over 10 years of shopping here, and every time there is a problem with expired product or moldy bread, you are not available. Were it not for the convenient location I would never set foot in this establishment.

Today I could not find my hand mixer - a smaller size mixer without a stand for those use to seeing…read morethe huge mixers on You Tube. This is a necessity for me. Lighter, easy to clean hand mixer is wonderful gadget. So I called customer service. Abigail answered and had some one walk back to see if they had any in stock. A short time of jazzy musak and she was back. They had three. One is currently waiting for hubby to pick up at the service desk. Publix always seems to conveniently have what I need or in some cases go out their way to help. This is especially true of their pharmacy too. Love this neighborhood store!

Great, the only place we shop since moving here close to 20 years ago! Employees are super,…read morefriendly, courteous and professional!

Has a large assortment of Asian and pacific island food and vegetables. Excellent place to stock…read moreup. Vegetables and very fresh

We stopped by to see what Lunar New Year foods were in the store. I was looking to buy Chinese…read moreBlack Vinegar but they didn't have the brand I was looking for. I also was looking for Three Crabs Fish Sauce. They didn't have it on the shelves with lots of varieties of fish sauce. When I asked if they carry it, I found out it is kept up front near the cash register. I also purchased egg roll wrappers and Japanese sweet potatoes. I looked at the whole bitter melon and wanted to buy it but it was not fresh. There was sliced bitter melon where when buying one cannot see the sides of the bitter melon and I didn't buy it. I don't like slimy. This store sells a variety of Asian foods, mostly Vietnamese. There are lots of selections of jarred and canned sauces. You should stop by to peruse the groceries they have. I saw fresh fish, fresh shrimp and fresh crabs too!

This particular B.J.'s Wholesale Club is overall a winner. In addition to the store, they also have…read morefuel at a great price point. The store itself has a good selection and the items either have prices similar to other places or quite often, have some pretty amazing prices. The overall service is decent enough. I would definitely recommend here.

They are open week ends Saturday 8 am to 9 PM…read moresubdays 8 am to 8 pm for shoppers! (My complaint I was getting hot dog & coke : paid lady for items & given cup to fill up while she got my dog. Ordered everything omit: came back plain. Then had to get back in line to pick up my hot dog? Who designed this? As I pay for my items I should move down the line to the left not have to come back to the RIGHT to the cashier!!! Very poor design. ). Then got mustard, napkins straws & relish outside the que! Darn their fuel is $2.40 a big WOW

Publix has some of the best roses and flowers at this location. This is the 2nd time I have…read morereceived their flowers and they stay beautiful for weeks.

I enjoyed my recent trip to this new Publix in Clift Farms. It felt a little "smallish" inside,…read moreand, of course as is the case during COVID, not all items are available. They had hand/shopping cart wipes and the store was really neat and clean, and, as others said, staff at any Publix I've been in are always very friendly and helpful! I noticed they had an abundance of "grab and go items," and somehow, I never saw the deli or the customer service area. I think the customer service desk is a hard right as you enter the store. What I really love is the Publix app. I haven't used all the features, (preloading coupons, making a shopping list, shopping the sale items via the app., etc.) I **do** love the app's touchless payment option! Just load your payment(s) (for me, that's my Visa to pay for grocery items and my FHSA card for prescription/OTC items) and you scan (or as I call it - take a picture of) the Q-code on the payment screen and voila! You've paid, and the app obtains and retains the purchase receipt. Touchless and cool. A lot of the Publix staff are not familiar with the app., and sometimes they struggle to complete the transaction, even though I announce "I am paying with the Publix app" and show them. This may add a few minutes to the transaction, and once, I had trouble scanning the Q-code due to the Plexiglass partition, but finally made it work. This is a nice Publix and I'm happy it's nearby in Clift Farms!