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BJ's Wholesale Club

3.2 (23 reviews)
Open • 8:00 am - 10:00 pm

BJ's Wholesale Club Photos

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Reviews With Photos

Bill B.

BJ's opened its first location in Alabama today! The BJ's team was ready and promptly welcomed the long line of eager customers through the doors at 8 am. The store was in pristine condition with every shelf and display perfectly arranged...probably the last time we will see that. I estimate that BJ's is 80% the same as Sam's Club with 20% unique items. The Sam's Member's Mark items are Wellsley Farms at BJ's. The prices appeared to be about the same as Sam's and Costco's, but the special discounts today were welcomed. I do like that BJ's has a liquor store, something that Sam's doesn't have. Also, BJ's has a large number of coupons that are easily accessed via their app. I think I will stay with BJ's and not renew my Sam's membership.

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Reviews are mixed. Many mention the helpful staff, clean store, and good selection and prices. The store is often not crowded.

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1 year ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

2 years ago

Helpful 7
Thanks 3
Love this 9
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bill B.
2773
861
3641

3 years ago

Helpful 7
Thanks 1
Love this 4
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Clean. No employees stocking during hours open. A bit higher in price but worth the shopping experience.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 0

7 months ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
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Oh no 0
Photo of AJ O.
0
7
10

3 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

2 years ago

We really like BJ's - not crowed and the have what we need. And love the gas prices!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Cj J.
0
16
13

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 1
Photo of Dan M.
14
53
3

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

Ask the Community - BJ's Wholesale Club

Review Highlights - BJ's Wholesale Club

“We love to shop there though cause it's not busy and crazy like Costco and Sam's.”

Mentioned in 7 reviews

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Kroger - Dedicated seating area next to Starbucks & restroom

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2.6(33 reviews)
2.5 mi
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Jasmine at customer service was power tripping over a $5.04 request for an exchange because our…read moresalmon had gone bad. She thought I was going to walk away but I requested a manager and she came over and was very respectful and professional and she gave me a gift card. ‍ Simple right? Thank you. As much money as we spend at Kroger, Jasmine needs to stop feeling so important and take care of earnest customers even though I didn't have a receipt. SMH.

Subject: Formal Customer Complaint Regarding Poor Customer Service and Incorrect Sale Pricing…read more To Kroger Management, I am writing to express my extreme dissatisfaction with the customer service I received at your store this evening. What should have been a quick trip to purchase fewer than ten items turned into an unnecessarily frustrating and disappointing experience due to the lack of customer service, assistance, and professionalism demonstrated by the self-checkout attendant, Juno. After scanning my items, I noticed that my total was higher than expected. Since I had intentionally selected several items advertised at sale prices, I reviewed my transaction and discovered that some items were ringing up at prices different from those displayed on the shelves. I brought this concern to Juno's attention, specifically regarding ground beef advertised for $5.99 but ringing up at $8.99. Rather than taking the initiative to help verify the advertised price, she asked whether I had taken a picture of the sale sign. I explained that I had not, as I reasonably expected the store to honor its advertised prices without requiring customers to photograph sale tags while shopping. I then asked whether there was a store advertisement available for reference. I was told there was not and that I would have to walk to the back of the store, photograph the price tag, and return to the register. Although I found this request inconvenient, I complied and returned with photographic proof of the advertised price. When I returned, Juno appeared disengaged and did not readily acknowledge my need for assistance. Once we resumed addressing the transaction, she applied a $3.50 store coupon rather than clearly explaining the price adjustment being made. I was left questioning why the advertised sale price could not simply be honored. As I reviewed my receipt, I discovered additional discrepancies. Ken's Steak House dressing was advertised on the shelf for $0.99, yet I had no reason to believe the register had properly applied that price. When I brought this to Juno's attention, I was again instructed to return to the aisle and take a photograph. At that point, I expressed that it was unreasonable to expect me to repeatedly walk throughout the store documenting every advertised sale price because the register was not reflecting the prices displayed on the shelves. I also questioned the pricing of a Caesar salad advertised as part of a three-for-$11 promotion. My single salad rang up at $4.59, and I asked whether purchasing all three was required to receive the promotional price. Juno stated that it was. However, I had purchased only one packet of taco seasoning advertised at two for $1, and it correctly rang up at $0.50. When I pointed out this inconsistency, I felt that my question was met with a dismissive look rather than a helpful explanation. At that point, I had reached my limit. I gathered my son, abandoned my intended purchase, handed back the transaction receipt, and informed Juno that I would not be purchasing the groceries. I wished her a good evening and left the store. I want to emphasize that my frustration was not simply about saving a few dollars. It was about the principle of transparent pricing, honoring advertised promotions, and providing customers with basic courtesy and assistance when a concern arises. Customers should not have to feel as though they are inconveniencing an employee by asking reasonable questions about prices displayed in the store. I understand that employees may have policies they must follow when verifying sale prices. However, even when a policy must be followed, there is a professional and respectful way to communicate it. I did not feel that Juno demonstrated the willingness to assist, patience, or customer-focused attitude that should be expected of someone working in a customer service position. I am requesting that management review this incident, verify the advertised prices and register discrepancies I encountered, and address the customer service concerns through appropriate coaching, retraining, or other corrective measures as deemed necessary. I would also appreciate clarification regarding Kroger's policy for honoring advertised sale prices when those prices do not appear correctly at checkout. Customers should be able to shop with confidence that the prices displayed on the shelves will be reflected accurately at the register, and there should be a reasonable process for resolving discrepancies. This experience was entirely avoidable, and I left feeling disappointed and disrespected rather than valued as a customer. I hope Kroger takes this complaint seriously and uses it as an opportunity to improve both pricing accuracy and the customer experience. I look forward to a response regarding this matter.

Photos
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Dedicated seating area (left most facing the store)

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BJ's Wholesale Club - grocery - Updated October 2026

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