I am reviewing this Kroger as a disabled customer. Over the past three months, I have brought to the attention of all management staff the poor maintenance of their motorized shopping carts for the disabled. I have been given the excuse many times "they are used throughout the day so they naturally run down" to disprove that I have arrived the moment they opened only to find the carts in the same condition.
There are about three of the carts that are actually in good condition. It's a roll of the dice if you are lucky to get one. From my experience, I have arrived moments after opening and found a cart that appears to be fully charged, only to make it to the rear of the store and die on me.
The staff is very ambivalent about their disabled customers. I can have a motorized cart full of groceries and have it fail in the middle of the store. If I am lucky to find a staff member they are not willing to help me transfer to another cart or even at least get a manual cart and assist me to the checkout lane.
As a cancer patient who eats mostly fresh foods and unprocessed foods (whole vegetables, meats and etc) I find it especially offensive when the managers say "you can get us to do your shopping for you with the click list... it is free." It may very well be free but it means I might get good quality stuff or stuff I would never pick out. It also means that If I order a pound hamburger I might get three pounds when I need one. There is no way to specify quantities or costs of meat I am willing to pay. In short, I know what I need for my health... and I like to pick it out myself.
Furthermore... I find more and more isles blocked by the stockers who seem to get very miffed when I ask if they can clear the cardboard or move their carts so I can pass down the aisle.
I truly do love Kroger, but this review reflects on how I am treated solely as a disabled customer. Yes, Kroger has the nicest meats and very nice fresh vegetables... BUT if you can't access them then it tends to become an afterthought. I am hoping someone at the store or corporate level will read this and hear me. I know I am not the only person complaining about the batteries in the riding carts. Even the baggers up front say we hear it all day long. NOTHING is ever done. Shame on you. read more