Gave 1 star because there is no option to give a zero. I have shopped there for many years and all of a sudden my Plus Card got de-activated without my knowledge. It took a few times at the gas station to realize I was not getting my fuel points. After a visit to the customer service they added the fuel points to my account. So today, I tried 3 different Shell stations and none would recognize my card, so I drove to my Kroger and tried their gas station ( I had 1000 points). Same thing. So I went into the store to the customer service and she did something on her computer and she assured me that the card would work. I returned to the Kroger gas station and same thing - card was not read. So I HAD to go ahead and fill up as I was on empty. Back home I called the 1-800 number. What a joke! They of course said they had worked their majic and my card should work now. Well I had already filled up the tank, WITHOUT the points, so I asked for reimbursement for my gas purchase. They refused but offered a $16 credit for future gas or grocery purchase. REALLY?!!!!! read more

Gave 1 star because of no option to give them a zero. The jones cypress n houston kroger was one of the worst shopping experiences I've ever had. We were forced to use self checkout due to long line at the 1 open register. *courtney" (according to her badge) was very unprofessional and really seemed to hate what she was doing. Am here visiting from out of state and will not set foot into any kroger after that experience. People were literally walking out of the store shaking their heads. read more

Update: WAAAY better variety than HEB across street. Had to make a second grocery stop to get what HEB not carrying anymore- certain V-8 juices, sugarless bread, eggs available in 1/2 dozen size. Fleischman tubs, etc. Thank you! read more

Kroger - Had stuff HEB did not, & 40 cents better on milk today. - Grocery Near Me - Houston, Texas

See all

scammish location, beware when using debit card at customer service bill pay! The store manager Lopez has poor professionalism and difficulty solving issues! His skills are insufficient and outdated along with his below average customer service skills! zero accountability and compassion, very disheartening, especially with everything in the world today. I expect more from a Store Manager of brand as large as Kroger... please get your staff fully trained so that they can have the tools they need to be successful in their job. and not cost the customer for their error! read more

Terrible service at the bakery the bakery manager didn't want to sell us the cake because she didn't want to mess up her display case

I just want to know the name of the old sushi company...the new sushi guys don't make the crab rolls ... thanks

This is the Kroger proximal to my home. I usually go in but I have recently been trying ClickList. I am sad to report (FYI this isn't the first time) the fresh produce ClickList employees have selected for me that is subpar. What the heck, so we have to sacrifice quality for convenience? read more

Kroger - Grocery Near Me - Houston, Texas

See all

Since the covid19 I've been using Krogers pickup. I created a list online of 22 items. Picked my time for pickup and paid. Then the following day I went to pick up, only to be told they canceled my order because there was no alternative and the one thing they did have they decided there was no point in fulfilling. I mean your a supermarket with WHAT? No propel water, m&ms, orange juice, cereal, milk? Wtf and on top of that the ONE thing you did have which was mix assorted fruits you guys didn't bother to fulfill. And now I got to wait 3-7`days to wait to get my money back. I don't know who is running this store but they can all eat a bag of dicks. read more

Store manager Todd is very rude!! Didn't even bother to help my mother when her receipt didn't print out at the self checkout. Managers here could care LESS about loyal shopping customers. read more

I went there this morning today around 7am to buy a birthday card for a friend. As I went to checkout #10, my son and I stood waiting. I saw an older lady pushing carts around, she's looking at me crazy. So I am looking at her and also looking around for the cashier too. The older lady walked up to me and asked me "what do you want?" with a really bad attitude. I said I am waiting to check out. Then she was like " I am here!", as she was tapping her chest. I guess trying to show me her name tag, which she didn't have it on. First of all, do you freaking job! Wear your name tag and don't keep customers waiting for YOU! Asking a customer " what you want" and you are a cashier is so unacceptable. She was so unprofessional. I know you have to respect your elders but damn this lady was so mean. I did call and spoke with the morning manager but I know for sure, they will not do anything about it. I will not go back to Kroger's at all. I will stick to HEB. read more

Update on my Kroger Pharmacy experience: I spoke with the pharmacy manager earlier today, explained the whole situation, she listened. I said, "surely you have on camera the woman putting One bottle in the bag!?" There would be No denying I received One bottle, therein lies the proof. They have cameras everywhere! Thank God they do! We ended the conversation with her letting me know it would be at the earliest Monday before I knew anything at all. No way! Was I happy with that! This is my medicine, people!! It's not like I didn't get my chips or bread; I didn't get all of my prescription! So, I asked for the store manager's name, and called him. At this point I was angry, trying to stay calm, I explained to him the situation. He was kind, receptive, seems to care, but did mention because we're dealing with a controlled substance, DEA laws, blah blah blah. They messed up My controlled substance!! I'm sure the DEA would have more to say about That! I was so angry! Calming down, I remembered I used my Cash App tied to Flare Card with that purchase. The moment I make any purchase I get a text telling me time, date, amount, merchant, and new balance. I knew the very minute that transaction took place!! How hard could it be to put into a computer a specific time and easily verify?? He promised he would do everything to help and would call back soon. Within 45 minutes I received a call from Kroger Pharmacy manager, telling me my prescription was being filled, at no charge (Duh!). I didn't receive any type of apology, no knowledgement of a mistake. I kept hearing from Kroger's pharmacy manager, "seeing as this is the first time this has happened..." What?!?!?!?! Like I'm some junkie. It really (I'll just say) 'ticked' me off. But, at the end of the day, after I pleaded my case, I did finally receive the other half of My medication. read more

VERY DISAPPOINTING AND FRUSTRATING EXPERIENCE I had a friend buy a VISA gift card for $100 for my wedding at this location. When I went to use it, it didn't work. I went back to this store where he bought it, they asked for the original receipt, which of course I do not have because it is a GIFT, they said without that they could not do anything. The manager Chris then asked one of the associates to call the number on the back of the card and he did then passed the phone to me. I explained again the situation and they put me on hold. In the meantime I called my friend and asked for the original receipt, since he is very organized I knew there was a high chance he would have it and he did. I turned then to Chris the manager and told him I had the receipt and he said he still could not do anything.... that made me mad because why would he ask for it if he wasnt going to do anything anyway??? The people on the phone said that I needed to contact VISA, not them and Chris the manager after being very uncooperative and rude gave me a number to call. I left very angry and frustrated and called from the car. They said on the phone that I needed to go to a physical store and have them load the $100 on the card again. I went to another store down the road and asked for a manager, which came on to the desk and proceeded to also tell me there was nothing he could do, I called VISA again from there and the representative told me to give the phone to the manager so she could instruct him what to do. She did and the manager handed the phone back saying he would not do it. OMG HOW CAN KROGER JUST WASH THEIR HANDS!?!?!?!?! I left extremely angry and frustrated. I called VISA again and after a long call of over 1 hr they concluded the card had been tampered with and the card in the package was a phony. The real one had been taken out and was now being used in Colorado for $97.95. They had me send a fax with all the information, copy of my license, contact infor and the card and package as I had it. It took a few days and I got a call back, the representative from Card Services said he would register my information and gave me a customer service number and the card id I needed to use to call that number and report the unauthorized charge and open an investigation to hopefully get a replacement card..... UGHHHHHH I called and after putting me on hold several times and disconnecting the call several others forcing me 3 times already to call back and tell the whole story every time to a new representative and being put on hold for TIER 2, I am here... still on hold. I cannot believe that a Wedding gift would cost me this much grieve. I know that thieves make it so that we get frustrated and forget it, but KROGER and VISA washing their hands and making this such a cumbersome experience is too much!!!! I cannot believe it.....DANM!!! read more

Today my neighborhood Kroger has joined the chains of grocery stores that are very disappointing. First: not everyone wants to self check out. If you are going to force people through self check out give them a bigger discount for doing all the work. Not to mention usually something doesn't scan and you have to wait for assistance. Second: If you are open for business be open for business. This means the the meat case as well. Third: They are making it more difficult to find name brands. Overstocking with Kroger Brands doesn't mean I will buy them. Just mean it takes longer for me to shop. I rarely shop Walmart and HEB for these same reasons. Come on Kroger I thought you were better than this. read more

I'd like to write about the very unprofessional service I received yesterday morning at your Kroger located on 9330 Jones Rd, 77065. Once in a while, some of their staff are rude, but I generally ignored them, although I could write stories about them. But this last experience was the last straw, and I promise never to set foot in Kroger again. About 10:20 AM yesterday, I stopped by this Kroger to buy a few stuff, among which were some V8 Peach-Mango juice which was listed on the shelf label for $3.79 each. The older thin black cashier lady scanned them, and it showed $3.99. So, I told her it's supposed to be $3.79. With a very flippant attitude, she pointed at the computer screen saying, "I don't know anything about that, the machine says $3.99". I told her doesn't matter, the shell says $3.79. She then said, "Is it digital?" I said I don't know, the label just says $3.79. Then, instead of having one of the employees go check on it, like good customer service should be, she said, "Well you're just going to have to show me". Incredibly rude! What kind of customer service is this? I wanted to talk to their manager right then, but I was extremely upset that I just left, telling them, "I've been a customer at this Kroger for years, and you just treated me like s**t today". And, it's true, I've lived around here for years, and 99.9% of the time, I shop at this Kroger, although they have HEB, Aldi and Food Town at the other 3 corners at this intersection. But, I'm letting them know that they just lost a customer for life. Do these morons realize that they are not the only game in town? Edited to note that the date of my post that Yelp! put down (5/24/2022) is incorrect. I wrote it earlier this morning, 5/25/2022. The incident happened yesterday morning. read more

First AND last time using this store!!!. Had a delivery scheduled between 6 to 7pm. When no one arrived by 7:15, I started calling. First I called the 1 800 number who was very sweet and apologetic and informed me that they were just now starting to "pick" my 7 item order. Frustrated, I asked for an eta and was told someone from the store would call me when they were on their way. At 8:05, still no delivery, I got a text telling me they had a substitution that needed approval. I clicked the link which immediately took me to a website stating that my allotted time for approval had expired? Concerned that my main item had been removed, I called the actual Kroger store. The woman who answered interrupted me when I started to tell her why I was calling and she cold transferred me to a line that rang for 7 straight minutes. Starting to panic that I was going to be paying $12 for them to deliver something I did not want or leaving off the main item I had wanted, I hung up and called again. This time I stopped the woman before the transfer and told her I just wanted to cancel my order. She placed me on hold for almost 10 minutes before i got frustrated and hung up again. My husband arrived home at 8:30 and i asked him to drive me to Kroger to cancel my order face to face. When I arrived, 2 different people told me they didnt know where the manager was and told me that they could not cancel my order for me. As I started searching for the manager, I received a phone call from the delivery driver stating he was now at my house. I told him i was refusing the delivery, obviously, since i had been forced to go to the store to get someone to talk to me. When I finally located the manager, he was nice but when I asked him to confirm that I would get my money refunded, he scribbled down my name on a notepad. I left feeling very uncomfortable, not receiving any confirmation of a refund. Now full story, it has been storming all day and Kroger said they had lost power 4 times and that they were super behind on deliveries. I completely understand their technological issues and I forgive them for everything that is out of their control. My frustration comes from their total lack of customer service. I have been managing in customer service for 11 years and i would NEVER ignore a customer, especially a customer who was clearly getting agitated. The correct way to handle this situation SHOULD have been for Kroger to have reached out to their customers and let them know there was a delay and given the customers the opportunity to cancel due to the inconvenience. Then, they should have had someone ready and available to take customer calls and assist people who had simple requests like what are the substitutes or canceling orders. This store is poorly managed and seriously lacks customer service. To charge me $12 on a $30 order for delivery, shows how important this delivery was to me, if someone had just spoken to me, I could have canceled and made other arrangements. I just had mouth surgery and have been living off of ice cream and mac n cheese. I woke up today to realize I was out of both. Being unable to drive on pain meds, I decided to try out Kroger delivery for the first time. Boy was this disappointing. I already had to starve ALL DAY for the earliest available time of 6 to 7pm but to be forced to continue waiting on an unknown delivery time is just unreasonable. I spend $300 to $400 on groceries per week and this was what I thought to be a great opportunity to try out Kroger's delivery service. However, a $12 delivery fee,a massive headache and ZERO customer service make this a major fail for this grocery store. I am extremely disappointed and still awaiting my refund. read more

My husband and I love shopping at Kroger! This is closest one to the area that we will be moving to so we have been primarily using this location. So far it has been a very good experience. The customer service is wonderful and the discounts are great! read more

Bad customer service when picking your order up.......will never do it again or recommend it! If your going to hire teenage, please teach them customer service! read more

The Best IN Others. When it comes to excellent customer service, we decide to choose our right store (or location). I enjoy going to 9330 Jones Rd Kroger (next to HEB) ONLY in the mornings because of excellent service. However, the afternoon night shifters coming or graduated high school doesn't care about customer satisfaction. Today (May 11 Saturday:7pm), was a great example of terrible young employees in poor behavior. I went to Kroger Mother Day Tent shopping for flowers with my hubby. A skinny employee used harsh words around us while the large employee laughs and joins. Then another employee comes in and says, "Man, I want to burn this whole place down." One spoil apple can spoil the others. Never forget that. read more

Changing the layout of the store and in the process got rid of ALL vegan options!! wal mart now has more vegan options!! It was so easy before... I'd walk to the natural corner of the store and have all my frozen and non frozen vegan options in one convenient spot..now can't find anything. Goodbye Kroger nice knowing you, hello HEB read more

I typically love Kroger; but this Kroger has THE SLOWEST pharmacy drive thru imaginable. They are not customer service centered! Typically, most people who are picking up prescriptions have some sort of aliment or are not feeling their best, so why would you take your precious time to help them? They could honestly stand to do a whole lot better! Hopefully, I get my prescription before I die waiting! read more

Great location with a good selection of organic food which I love. All of them staff that works here are more than friendly and the woman that works in the bakery with pink streaks in their hair usually always gives us a free cookie which my son adores and asks for everytime we go to Kroger. read more

2017 This store continues to deny customers the right to choose how to pay for their purchases. If you have a chip reader and do not know your PIN number, they do not know how to override it. You are told there's nothing that they can do. Not only have you wasted your time but you also have to leave your purchases. I will never shop at this store again! When you speak to a manager they give you a flippant attitude. The manager had the nerve to tell me it was my card. No ma'am I'm able to use my card at every other store without this problem. No thanks!!! There are too many other options too many other stores that appreciate their customers and choose to treat them right. read more

Love this Kroger! The manager Doug is an amazing guy and always has a great attitude! He deserves a raise. This Kroger also has a great clearance section. read more

Worst Kroger in the area. There are TWO better Kroger's down the street. Business has clearly slowed down since they first opened. The employees attitude are terrible and speaking to the manager, I see why. His attitude is just as bad. Maybe they need a manager who cares about improving the store read more

Beware of this location! Criminal employees will charge you twice! Today, when I paid at the self-checkout area and swiped and signed my signature ALREADY! Gladys the self-checkout attendant didn't take my word and then followed the manager's affirmation who also didn't believe I swiped my card and signed already. They demanded I swipe my card again when I clearly told them it went through, and this would charge me twice! The manager insisted the transaction didn't go through and it would be in the best interest to swipe again. I believe Gladys accidentally pressed something by accident on her keypad device and caused this mishap. She was downright rude and senile when it came to processing a simple transaction. The incompetence of these employees is beyond comprehension. I checked my credit card account and low and behold! I was charged $120.36 twice on my pending transaction activity! They gave me a run around in the customer service department and my ice cream was melting while the other items were spoiling away. I ended up returning everything in frustration. I had to speak with two different customer service employees while the manager that screwed me over was nowhere in sight and Gladys?! Well I wasn't issued an apology or anything and a few employees who walked by, were staring at me like this was my fault. Not only was I charged an overall total of $240.72, but I had to wait 30 minutes in the customer service department and no one seemed to be competent enough to do a simple refund or cancellation due to the problems caused by them. This is possibly the worst experience EVER! Gladys deserves to be fired and the manager should be demoted to the Deli department. I won't be back to this location ever and if I'm not refunded I'll be filing legal charges against the individuals who caused an overcharge of $240.72. ***UPDATE*** I had to call corporate to reverse the charges and they were more than helpful. I still haven't stepped foot again in this Kroger, but I hope Gladys would GLADLY retire or resign from her prestigious position as self checkout attendant. We all know that job requires more responsibility than the Secretary of Defense. read more

Poor selection of everything. Don't buy the "clearance" food. It wasn't at the expiration date yet but let's just say bad things happened within minutes of eating it leaving no doubt as to the cause. read more

they have a gas station outside as well. 3 cents off per galloon with a kroger plus card (free). typical kroger - or grocery store for all the out-of-staters... usually pretty stocked and with the kroger plus card you can definitely get some good deals. if you spend $100 you get 10 cents off a galloon fill up at the gas station. read more

The worst Kroger in town. Today 4/12 I went there to get some help from customer service. There were 3 customers waiting but there was only one girl taking care of customer. The other saw customers but didn't say I will be right with you. Just walked to another girl chatting. Then I went to meat department, there was NO one in that section. Looking around "no uniformed employee at all". It was 10:20. Night shift told me to come in the morning and I did. That's amazing... how can they operate the business? Went to bakery the varieties are not consistent. Depending who you ask, some would say we do bake that bread anymore, some said we don't always supply certain breads daily. I am used to shopping Kroger but now I decide to go to cross the street to shop in HEB. The manager should be fired. read more

Nice store, great gas prices, always something on sale, lovely flower department, great selection of gluten free products. Always clean and lots friendly workers. read more

Customer service had always been awesome at this very location. The quality of the products? No complaints here. Only thing I could say bothered me was the restroom. usually the restroom is clean but the last couple of times I went in there, it has been dirty. For that...Kroger only gets 4 stars read more

I always use this Kroger and usually have no issues but my rating is about the Manager tonight who said she was Ms. Beth. So a few days ago my husband and my brother went shopping and got a few things including bread. Well two days goes by and my brother noticed his loaf was already moldy and expired. Today he went back to exchange it, we didn't have our receipts, but seeing as how it was Kroger brand we didn't think they would have an issue. Well my brother goes in and speaks to the Manager Ms. Beth. She literally called him a liar and said there was no way that it came from her shelves and he was lying about getting it from this location. There was even another customer near who over heard the way she talked to him!! My brother not being confrontational, just walked away. When he came home, he told us what happened and he asked if we had the receipts anywhere. After looking for a while we determined we had thrown it out. I know this is over less than a $2 purchase but at this point it was literally just about proving to her that she was wrong and totally out of line for calling him a liar. I called up to Kroger and asked for the manager. Ms. Beth got on the line and was aware of the situation. I asked her if she was the one he spoke with and she said no he spoke with an employee at the bakery who was not a manager. She also said she had told her employee at the bakery to tell him to take a new loaf up to the front to exchange it. She said the employee at the bakery informed her that my brother just ran off. So I told her what happened and she acted like she couldn't believe that her employee said that and that she didn't know what was goin on with her employees tonight! She said she couldn't be at all places in the building, as if she had relayed the message that he could have a free loaf of bread and her employee didn't do what she asked her to do. I didn't know, but while I was on the phone with Ms. Beth, my brother had driven back to Kroger. So as I'm getting off the phone with her she said for him to come back and she would have the bread for him but then she spotted my brother and said there he is, I'm lookin right at him. So we hung up and I assumed who ever my brother spoke to the first time lied about being the manager and that Ms. Beth was going to make it right. My brother came back with the loaf of bread and you would think that is the end of this story, right!? Well my brother had his phone recording in his pocket bc he assumed he was going to be spoken to rudely again. So on his recording you can hear Ms. Beth talking to me on the phone and then talk to him about the bread. It turns out Ms. Beth lied to me over the phone and that she was the one who called my brother a liar in the first place. You can even hear her on the recording say "we were just messing with you the first time". Trying to play it off! All I can say is wow! Over a loaf of bread! I don't know what her excuse is but it's not okay to call your customers liars and then lie about being the one who said it! read more

would not take 24 dollars in quarters to put gas on my car, felt humilliated and discriminated because,money is money. Not everybody has the same fortune Thank Gog that the Valero next to it not only accepted the quarters, but instead of accepting $24 they took $39. like some say every penny counts!!!! in this case every quarter counts. read more

We Love this store! Don't care what the hayters say. This place is close, they have what we need, their milk is usually fresh, as well as their orange juice, their eggs are stellar, and we don't care what the local haytahs say. This is our Kroger's, and we Love it. The people will make it right, if anything is wrong, and we don't care what else is said. We Love this Kroger's, we love the sample cookies, for our child, and they have many old, bakery, items marked down, just as well. The pharmacy has many things, the frozen foods section is par none, as well as the frozen meats, or butchery, with fresh chicken breasts, briskets, ribs, steaks, etc. I don't really comprehend how people could hate this place. Yes, there is a bitch, at check out, if you are stupid enough to still utilize human, check-out, and she thinks she is Goddess of check-out, if you are still too stupid to use self-check-out. The ladies, in self-check-out, at least, have always been angels to us. That black bitch, in human check-out, needs some PR training, for sure though. I can see whereby this Kroger's would get some super negative ratings....just due to that reverse hater bitch, alone, though. Once a person, of any race, learns self-check-out, it's very simple and easy, though. read more