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Kroger

2.1 (19 reviews)
ModerateGrocery
Closed • 6:00 am - 10:00 pm

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14 years ago

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2 months ago

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9 months ago

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1 year ago

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8 months ago

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5 years ago

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8 years ago

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5 years ago

Place is a joke. They put in 0 effort . They barely even pick up there phone and when they do they say hello and then hang up... Irritating

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12 years ago

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11 years ago

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14 years ago

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10 years ago

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Kroger - Our helpers

Kroger

(42 reviews)

$$

Let me start off by saying this is my main grocery store. Not only because I live close by, because…read morewhen I lived down toward Covington, I still drove up to this location. I'm now in Villa Hills and I could go to Erlanger, but I still prefer Fort Mitchell. The store is always clean. The ambience is great, and most of the time I get great customer service. From the deli, to the "butcher" I am treated as a friend. I'm sure people have bad days (as we all do) but I've not experienced any lack of friendliness on those days. THAT is more important than most people realize especially with the grocery store since it' is somewhere you visit at least once a week, at least for myself. I decided to write today because instead of doing pick up as I've been doing 80% of the time since they've started it, I went in to do my shopping. I like self check out, but when I have a lot of groceries, I do prefer to be rung up and bagged because it is a lot of work. I was setting my stuff up onto the belt and at the same time I happen to have a tube of jelly in my hand. I saw something dripping onto the floor and assumed it was jelly, cut to the end, it was not... I was bleeding. I had apparently cut myself on one of the wrappers or bags and it was a pretty heavy bleed. Zach, who's always a pleasure during checkout, asked his bagger, Baldwin to go and get me a Band-Aid. Zach was on top of making me feel comfortable and telling me it was no big deal, making sure I was taken care of. Getting me paper towels and still ringing up my groceries in a timely fashion. Baldwin (who was also very helpful) showed back up with a Band-Aid and it was as if it never happened. I can't say I'm surprised because, especially with Zach, I always feel comfortable and at times I can be a bit anxious because if I'm in the store on a workday, I'm trying to take business calls at the same time as being in the grocery store and if he notices that he always is super attentive and it actually brings my anxiety down a notch! I wanted to write this review to give the store as a whole an A, but also to give Zach an A+! I just wanted to be sure to give this location the recognition they deserve AS WELL AS pointing out the consistent, GREAT service I always get with Zach. Thank you Zach, & Baldwin! You made an uneasy situation almost like it never happened, so thank you. To the managers; Keep up the great work, without great leadership the employees would not be prone to always want to be so friendly and so helpful, while being happy to help! It does NOT go unnoticed. Also, I usually always find all the products on my list in stock and the store is always clean and organized. Needless to say, I will be back! Definitely recommend!

I've been regularly visiting this Kroger for 2 years now. In all honesty, this is a fairly decent…read moreKroger. It is usually well stocked with plenty of gluten free items. The associates are usually helpful but typically have to be approached (there is no greeter and even if a teammate sees/hears you make a comment about not finding something, they won't initiate customer support unless asked). Compared to other stores (such as the Kroger on Warsaw or Vine St in Cincinnati), this Kroger feels fairly safe for an open store and is in a decent location. The pharmacy here is hit or miss. Do NOT attempt to use the drive-thru as it is slow and often times they will ask you to come inside anyway. This really sucks for me on my really bad medical days. Only one lane is ever open and a lot of times traffic coming in on that side gets congested, especially with the school and gas station right there. This is a bit of a safety hazard and should seriously be redesigned. Pharmacy service is typically okay, but is seriously lacking when compared to the Newport Pavillon location. Additionally, all Krogers recently stopped working with multiple insurance providers which has made my family and I switch pharmacies. I'm giving this store 4 stores because it is a good store overall, especially compared with some of the others in the area the Greater Cincinnati region.

Kroger - grocery - Updated May 2026

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