Been going to Krispy Kreme for years (since they came to this area)... Grace, manager on duty tonight, was going through a lot with new staff, broken donut machine, but still took the time to help out customers with quality and control issues. Manager Grace should be applauded for making the Krispy Kreme organization shine with customer service!! read more

Krispy Kreme - Manager Grace - Donuts Near Me - San Dimas, California

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After hearing that there is a 2 hour wait at the Burbank Krispy Kreme (KK) location, I decided to go the other way and drive maybe few more miles to save time. KK has been giving out a dozen of original glazed doughnuts for the healthcare workers with the covid-19 pandemic for the last few weeks. I do go to KK once a month or so for my mom who loves theirs donuts. Me? I can live without it. Maybe one donut is enough for the rest of the year. So after driving 20 something miles, I got to this location and wow, theres barely any wait! I was in and out about in less than 3 minutes. I am not even joking. There was a few cars in the drive-thru but the line was going really fast that I didnt need to wait at all. After showing my badge/license, I was able to receive a dozen of original glazed on the house for my mom. Staff was professional, friendly and kind. They were all smiling and customer service was excellent. I would come to this location any day over Burbank. Burbank is really busy even without this Healthcare Workers Monday since its located in the Empire Plaza with so many other stores including Target, Nordstrom Rack, Walmart, Panda Express, Wendy's and more. Thank you for these doughnuts and your hardwork in this pandemic! read more

maybe it was too early 7:16am. i went in and ordered apple fritter and vanilla caramel hot size medium. i was asked 3 times cold or hot. i got my order and they tried to give me a cold wth---- i'm cooool on krispy kreme ( kids ) read more

Krispy Kreme - My HOT VANILLA CARAMEL DRINK - Donuts Near Me - San Dimas, California

The worker was fucking....rude. I bough 16 mini donuts, when I looked at the box, they didn't give me a row of chocolate. They gave me 2 rows of strawberry donuts. When I told the worker about this she said ' We're out of mini chocolate donuts. But my son told me he saw they just made the mini chocolate donuts in the glass counter. When I showed them they had the chocolate donuts they tried to act like they didn't see it. When I confronted them they only took out 2 strawberry donuts. So I told them to go take out 2 more strawberry donuts and add 2 more. Never ever come back here again read more

this location is probably my favorite in the area. the la puente one is always packed at the seams, and the ontario one is waaay too far, it's also usually packed and slow. this location has been empty the times ive been and pickup is always easy. this time i got a 16 mini donuts for mother's day. they're sooo cute. the last time i was here was for the halloween spellbook which were sooo cute. i love krispy kreme's seasonal donuts. i'd recommend this location. staff were sweet and the location is nice read more

Krispy Kreme - mother's day minis... Minis for Mom 16 Count Assorted - Donuts Near Me - San Dimas, California

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Terrible operation management and hope the higher department can see this. My wife and I came there at 9:15pm on Friday National Donut Day and wait in the line in person even though I have Krispy Kreme App, the reason is that we just did full vaccination so we want to double check with the staff and choose the flavors of donuts we want for our kids in person. It's windy and cold at that time, and suddenly a lady(guess she's the manager)came out said that they'll only let the people into the store by 9:45pm, but it was 9:43pm at that moment, they should put a sign or notification outside earlier about the time policy, or send someone to outside kept telling us about this at least 10 or 20 minutes earlier, I believe it will be better and reasonable. Outside and in front of the door there was a couple and then was my wife and I, so we are second group(lots of groups behind us), after 5 minutes (9:48pm), a young staff still opened the door and let the first couple in front of us get into but refused to let my wife and I also other people behind us get in. Another lady customer just behind us argued this to the staffs inside, but seemed staffs didn't do anything for her from my observation. Since we've been there like almost 40 minutes, and we really want to get fresh donuts for our kids especially it's Friday night. We decided to jump into the drive-thru because the staff told us we can purchase it from there before they close. After waiting another 30 minutes later in the car line, around 10:20ish, we get into the drive-thru of Krispy Kreme, but cars moved very and super slowly. Another 20 minutes later, we get to the menu and ordering section but no one speak to us via the speaker. Yes it's CLOSED and no one came out to tell us or at least put a road cone ahead of the drive-thru to save people's time, it's common sense even my kids know it but no one in Krispy Kreme did it. Sadly to say it but from my experience regarding these 2 failures of having donuts, I'm confident to say that they don't care about how their customers' feelings, and apparently the operation management at this branch is terrible. Overall, we arrived there at 9:20pm in person in the line and left from the drive-thru around 11pm didn't get any piece of donut, and our kids were disappointed at that night because they couldn't enjoy their favorite Krispy Kreme. read more

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Joel had great customer service and helped us out the best way he can even though the cash register kept sticking. He was kind and very quick with getting the donut. The place was very clean and he showed concern we appreciate you! read more

We love Krispy Kreme! We always buy a dozen Krispy Kreme donuts in this place whenever we went to Costco but yesterday our dozen original glazed donuts were not in the same sizes not like before. There were small ones that you can easily notice upon opening the box . My granddaughters upon seeing what's inside the box they said " I don't like the small one, give me the big one ..please! Hope Krispy Kreme will maintain their original sizes of their donuts. read more

**THIS LOCATION HAS A DRIVE THROUGH** Hot from the oven!!! Delicious, warm and addicting!! Service was mediocre (no warm greeting for the only customers in the store), but I was so excited I didn't care. Plenty of parking. seems the Krispy craze is way over, but I donut care! Enjoy! read more

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I don't get how they can mess up traditional donuts. Disappointed. Aside from waiting in line for close to an hour. We were looking forward to a night dessert. Funny thing people who were driving out of the drive thru were yelling out their cars that the wait was not worth the donuts. Overall taste good but not the best quality. read more

Krispy Kreme - Maybe next year they'll do better. Wolf? Dracula? I guess Frankenstein made it!! - Donuts Near Me - San Dimas, California

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I order through their website for delivery! They usually don't have anyone to deliver via website ordering after 9PM, but you can order through door dash then. (although doordash orders limit the "customizable box" to orders of 3- ex: 3 original, 3 raspberry filled, 3 custard filled, etc) The donuts are yummy every time! I just wish they would update the menu on doordash so I could order my custom boxes. Also they don't have drinks on door dash besides a 96 oz coffee jug, and bottled milk, or bottled juice. This location has a drive through, which I love! And it's much closer and less busy than the rowland heights location or burbank location. I will be back soon!! The original glaze is my favorite & no other donut shop makes it like krispy kreme!! read more

The king of value for money among donuts, it's really delicious, cost-effective, and has a lot of discounts. During the epidemic, I ate a year's worth of donuts from their store every day. Thank you very much, so now I often go back to their store. buy donuts read more

Was pretty disappointed this visit, the place looked like it was in shambles, the donut display was empty the product names weren't where they were supposed to be and woman supervisor had a bit of attitude! I originally went in wanting to order the Halloween dozen she proceeds to tell me they don't have any available she suggests the dozen with 1 Halloween donut so I say yes I'll take that but I still wanted to choose an assortment for the 2nd dozen instead she thinks I said yes to purchasing 2 of the dozen donuts with 1 Halloween so she that's when the attitude kicks in, she says I asked you and you said yes so then I said ok then I guess I misunderstood you, I'm not going to stand there and argue. So she returns 1 of the dozen donuts and gets a box to start the ones I can choose from. I start asking for maple donuts and she responds we don't have any I point at the bottom and there's 3 maples her response those are maple bars, it's maple isn't it?? Any ways I ask do you have another flavor and her response we only have what's displayed which mind you was already messed up with the incorrect names. At this point we just started picking whatever was there, another customer starts saying it has the wrong names and it practically looked like they only had chocolate glazed.. I'm hoping the next time I come here we don't experience this again! read more

Thanks for the donuts!!! Yummy yum yummmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

So disappointed in Krispy Kreme they put an ad up on Instagram specialty donuts for Valentine's Day order now 1999 for heart shaped donuts. Considering that it was my wedding anniversary on Valentine's Day. I ordered a box for my husband and I. The appointment time they gave me was 1 o'clock. I showed up at 12:15 because I was in the San Dimas area. When I went in they had no clue of my name or my order. They said they ran out And they could just make me a simple box or a refund. I was like what I placed my order on February 2. Isn't that what the reservation order is about to hold a box for you. So disappointed never going to Krispy Kreme again sincerely, an unsatisfied customer no stars. read more

Rachel provided amazing and friendly service! She is our donut angel. We tried the chocolate cake donut (warm and fresh!), original, maple and chocolate glazed with custard filling. The original was my favorite followed by maple glazed. I haven't been to KK in many years and I can see why the original is loved by many. Thank you, Rachel! read more

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MY FAVORITE DONUTS EVER!! Atmosphere: Just another typical krispy kreme location! It's clean and maintained well and I believe there's plenty of places to sit. Staff: The staff were nice, but there's nothing much to say about it. Food: Hands down, krispy kreme donuts are my favorite. They're light and fluffy and I can say that Im pretty sure I could finish a dozen in a day and I wouldnt even regret it. The ORIGINAL GLAZED and MAPLE GLAZED will be a forever favorite, but I honestly love their seasonal glazed flavors as well. It's not that dense either like some other donuts which I really like as well. Would highly recommend especially if you need to bring to a meeting or a party. Everyone loves them! Price: It's like $12 for a dozen so it's pretty decent. Wait: There's like almost no wait when I went. read more

Krispy Kreme - Maple Ice Glazed, Original Glazed, Sugar, & Cinnamon Sugar Donuts - Donuts Near Me - San Dimas, California

Unless your visiting from another country you have probably had and are familiar with the taste of a Krispy Kreme donut. The taste I was not familiar with though was a cold Krispy Kreme donut. Maybe I'd been lucky every time but I'd only gotten them warm and fresh every time. Unfortunately I'm not a fan of a cold Krispy Kreme donut. I could barely finish it. When ordering we had asked the worker if we could get a fresh batch (you know, in the same way you ask for fresh fries at McDonalds) and she seemed annoyed and said "these just came off" but that was a lie. They were super cold . Anywhoo for future I would have to insist on a fresh batch or take them home to microwave before I endulge. Outside of that experience I've always enjoyed these donuts. Also their box for October was super cute and thoughtful and festive. read more

This location is terrible compared to the one in Ontario ! I was hoping this one would've been good since it is closer to my house but I was wrong! Their donuts are stale and don't taste very good. Very disappointed. Don't even bother with the coffee either. Tastes terrible and they gave me a blended drink with spoiled milk. Immediately dumped it out. read more

Clean store with helpful staff. Got my free covid vaccine donuts and a couple of extras. Thanks to Krispy Kreme for supporting a safe community. read more

Krispy Kreme is my definition of happiness in a box. They have plenty of options - iced, glazed, filled, cake and chocolate! Original Glazed * Classic donut with a smooth layer of glaze * Light and fluffy dough each and every time * On the sweet side but so so addicting Chocolate Glazed (Limited Availability - 1st Friday of each month) * OG + Rich Chocolate Icing = Dough Mates * Less sweet compared to the OG Chocolate Iced with Kreme Filing * Kreme has the consistency of whipped cream * Good dough to kreme ratio New York Cheesecake * Cream cheese icing has a slight tang to it * Creamy cheesecake filing - so decadent! * Crunchy graham cracker pieces sprinkled on top Overall, I highly recommend the original glazed. If you can't decide what to get, donut sweat it since they are all delicious! read more

Krispy Kreme - Donuts! - Donuts Near Me - San Dimas, California

It seems to me that this location is really cutting corners. We don't normally have an issue with this location aside from the typical "sorry we are out of that one" but our last visit just had us confused. The donuts have decreased in size by a lot!! They were tiny, and the crazy part is prices have not decreased. Of course they are going to blame it on COVID, but come on you are a business and should know better. read more

Krispy Kreme - So small you could fit 8 in the box - Donuts Near Me - San Dimas, California

Why did we need to suffer from your attitude? We ordered half dozen of donuts and you kept hearing the wrong picks. Then we ordered an iced latte and you gave us an iced coffee. We told you it's the wrong order and you threw the cup to the trash bin very impatiently. You finally gave us the iced latte and threw the straw on the counter top then turned around without saying anything at all. No thank you no sorry. We thought we were welcomed as the guy who mopping the floor say hi to us when we walked in. Thank you for your attitude and unprofessional service to us as your customers, MS. KYLA!!! #terribleservice #krispykreme read more

When I buy my children a sugary treat it should be a special treat. Krispy Kreme I believe was a good choice but wasn't satisfied with the product or the service. I thought the doughnut dots would be fun and delicious. My children loved the taste but as far as the look I was disappointed. They look like smashed left overs, like the ones that got smashed during production. Idk maybe my expectations were too high. I also purchased an iced coffee and when I received it there was no ice in my cup. read more

We love this Krispy Kreme because not only are they close by but their staff is always SO nice! My husbands card has an awful chip and wasn't allowing them to charge him and after trying a few times to get it to work they gave us our doughnuts for free! We were wanting to pay with another card but they insisted - so kind of them! We will always come back to support such a wonderful company and their kindness. read more

The past couple of times I've come here the doughnuts haven't been fresh. The glazed doughnuts I've ordered always have the glaze melting off. Every time I've said something about it to the staff, particularly the old lady who works here, she always give me an attitude and questions me. Good customer service is not to question the customer and the customer is always right. Also my dad got assaulted by a man coming out of the bathroom and the sheriff was called. The sheriff couldn't press charges against the man who punched my dad because they needed to see the security footage. The manager wasn't in at the time when this happened. So we left a message for the manager to contact us the next time he came in so we can see the footage, never contacted us. I won't be returning here. It's too much of a problem dealing with this store. This store needs new management and employees. read more

Manager was very, VERY rude to my son. I wish I got her name but we will NEVER go there again. Her name may have started with an M, if anyone reads this. read more

Just waited 30 minutes In line (arrived at 7:30 exactly) to finally get to the screen to order just for the lady to speak out and say "we're cloSed" I understand it's nye, but knowing how well everyone craves your doughnuts why not have a sign or someone out side letting everyone know that although we were in line BEFORE 8pm that we wouldn't be serviced!! HORRIBLE!! read more

Alright, first off - grace, the manager, is the sweetest!! she is so helpful! She assisted us with our order and even suggested some donuts for us. Enployees we're respectful and fast! I look forward to coming back here again! read more

Krispy Kreme - Donuts Near Me - San Dimas, California

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I'm giving them five stars they were so friendly and welcoming. Great place for iced coffees, mochas ,or whatever you desire. Plus they have a good selection of donuts . And are always featuring a different one. This place is located off to the side of Costco and it's a drive tru read more

Krispy Kreme - Reese peanut butter donut so good - Donuts Near Me - San Dimas, California

Super disappointed in what I got, wasn't even what they had shown in the picture. Cream for pink wasn't what was shown on the website and taste wasn't even all that. read more

Krispy Kreme - What I expected to get - Donuts Near Me - San Dimas, California

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09/07/2018 Instead of the drive-thru which I couldn't tell how long the line was when you have to go behind the building, I went into the store instead. The friendly girl helped me with my order. I asked about the chocolate glazed on Fridays and she said yes, that is available today. I purchased a dozen chocolate glazed and a dozen regular glazed. I also purchased a single maple glazed and a single strawberry filled powdered for myself. Service was so fast and friendly that I couldn't sign up fast enough to get my one free doughnut just for signing up. Which is great because I do not like waiting in line for food that is ready made. Luckily, there was only one lady that came in after me. The girl told me that on the receipt, if I fill out the survey, I will get a code to write down to redeem on my next visit. Buy one dozen doughnuts and receive one dozen original glazed free. I could not pass that up. So who wants a doughnut on my next visit? When that HOT NOW sign is lit, time to make a stop. You cannot really see the sign light up but just know you can get piping hot doughnuts. There are always offers and deals. Sign up to get some of these deals. I got two dozen for $5.99 each dozen. read more

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Krispy Kreme is a classic chain with doughnuts that will surely spike your blood sugar and calories intake. Yet, it is just so satisfying to bite into a fresh doughnut and inhale all that sugar. My top 3 choices are usually: + Chocolate Iced Custard Filled + Traditional Cake + Cinnamon Bun Tip: Take advantage of the dozen deals. You can sign up for KK Rewards to get the scoop on these deals. I get easily distracted by the seasonal themed doughnuts. It's usually a slight twist on the usual flavors. I've got my eyes on you...(monster batter doughnut). Overall, you really can't go wrong with any of the doughnuts at Krispy Kreme. read more

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Very unprofessional customer service I stepped down to get some of the new chocolate donuts The donuts look like they were 1000 children touching them with all the fingerprints on top so I went inside and I talk to the manager of course very rude and unprofessional I told her about the donuts and show her the donuts and she said there's nothing I can do you already ate out of them she didn't want to give me my refund I am a Krispy Kreme doughnut person I am at the Krispy Kreme two times a week I am a fan and this is the first time that happens to me then God this is not my Krispy Kreme I don't leave around the area thank you Jesus I will never come back to this location if there again of the ring signatures I will be the first want to sign to take of this location read more

Hidden in the far corner, but I spotted their logo from afar. Craving for a little treat, I ventured across the parking lot for a midday coffee and donut. It's the usual for KK, same variety of donuts. Surprisingly, for rewards members, there's a free Reese's donut offer. Yes, I'll take that donut too! I elected to do with the #1 combo which is 2 donuts and a coffee. Went with the classic glazed donuts and a large iced Carmel coffee. What a great combination! I kinda wished she gave me a fresh outta the fryer donuts, but I could have asked too. Love when they're nice and warm. The store is pretty clean, a few crumbs here and there on the floor and seats. So they could pass through the dining area a few more times during the day to ensure cleanliness. read more

We stopped to grab a few donuts and we were served by Kelechi! She was very nice to us and gave our little boy a hat too. Very good service and she made a point to welcome us back! This CS here was excellent thanks to Kelechi. Cheers read more

Last night my wife was ordering loud and clear and the employee had trouble understanding 3 different flavors. We repeated the order 4 times. 1 time she even said "hold up hold up hold up real quick" and we only said 2 doughnuts. She got mad at us and gave us a cold ass box of doughnuts even though the light was on. We went back in the drive thru immediately and said we want a box of hot & fresh doughnuts. She was so dumb she told us that we would have to come back if we wanted to get fresh ones. We were already there talking on the drive thru speaker , not the phone ... like wtf ?? So she tried to charge us 15$ for another box,but we said no and the manager gave us a free box . read more

No variety per usual. Planing and management is obviously lacking at this location as they seem to never be in stock.

Not sure why this location only has 3 stars, but I had a great experience when I came. Before going to Costco, my friend and I decided to go to Krispy Kreme. We heard that if you showed them your covid vaccination card, you can get a free glazed donut. And it worked! The employee just checked to see if we had our card and she hooked us up with the donut. She even asked us if we wanted to wait for fresher donuts because a new batch was just about to be ready. FYI - you're able to redeem this free glazed donut everyday day for the rest of 2021. Not sure if this will be the case moving forward, but you should take advantage of it while you can! read more

Krispy Kreme - Donuts Near Me - San Dimas, California

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I always get email notifications of seasonal doughnuts, but most of the time they don't have all the doughnuts that I picked for an assorted dozen. I received an email saying that I could get a free dozen because I had enough reward points, but when I tried to order the free dozen, it wouldn't allow me to on the app. Then it said it had to be an in-person order. That's ridiculous. I received rewards points for ordering doughnuts on the app, enough for a free dozen, but it wouldn't let me redeem rewards through the app. I had to pay for the doughnuts & never received the free doughnuts for the rewards. read more