Great prices, great people, great advice, great hardware, great creativity, great fun. Also the…read morebiggest _real_ hardware store I know.

Intrigue and curiosity caused me to wonder and browse in this locally owned and ram hardware store…read more As one walks in, you feel the welcoming embrace of the store and history. Friendly staff; who shared my birthday, that was very helpful. This was a hardware store with a twist, having antiques along with Christmas stuff. Defintly a win for the community, to support local.

Very knowledgeable, helpful, and friendly! A .99 tool saved me from spending hundreds for a new…read morekitchen faucet!!

This is a dwindling type of business: a locally owned, friendly mom-and-pop type hardware store…read more Much better than Lowes or Home Depot, especially as far as service - these guys are the real deal and are happy to assist you with whatever you need. I was able to help a friend with some garden projects, electrical, and even plumbing - and everything I needed came from this store.

Nice people who are very helpful. The store has a little bit of everything. If the item you need…read moreisn't in stock the staff will check its availability. Items can be returned if the packaging is good.

Are usually go to the big chain stores for hardware because they're so convenient. But a couple of…read moremonths ago my wife and I had gone to Ace Hardware because they refill propane tanks. The other day I got so frustrated with disorganized and unhelpful staff that I decided I would drive to Solon And see what they had. I was greeted three times. I had two employees ask if they could help me. I thought I knew what I needed but another came and asked if he could help me and he took me right to the plumbing item I was looking for and was knowledgeable about what I was trying to do. The cashier was sweet and treated me like a human. From now on I'll dry the extra distance and still get home quicker!

I needed some help locating a particular lock washer. A service rep came over and found it saving…read moreme some time. Great sense of humor as well.

What's happened over at Dunn's? Since this last change in ownership, the range of services offered…read morehas declined. I needed a piece of wood cut to 26", they sent me to the service counter, (which is in the back of the store...most inconvenient for those of us who have difficulty walking), and after waiting 10 minutes to be helped, a very kind young man told me that they don't provide that service. At a hardware store? The employees are friendly and capable, but it's no longer the same place it was in the past. I miss the old Dunn Hardware store.

Love this place! I just moved so I'm finding I need all sorts of things and they have it…read more Good customer service and knowledgeable. I forgot they're closed on Sunday so be sure to check and also their hours are a suggestion.

Do not come here if you enjoy human decency. They will belittle and talk down to you after offering…read moreunsolicited advice. They don't have even simple water system supplies but will gaslight you as if you have no idea what you're doing. Highly recommend avoiding.

This small, local hardware store has the power of True Value behind it but is staffed by long-time…read moreresidents who know what you need, will help you find it, and if they don't have it, will offer to order it for you or tell you where to find one fast. We're lucky to have a store like this in our neighborhood.

Excellent inventory and impeccable service. So happy to see an old friend from a much-loved,…read moresince-closed Cleveland Heights Hardware beyond the counter when in #CLE recently. Store begins the counter. We need to keep these small, community-owned hardware stores going.

I bought a couple defective Items tried to return them with the receipt in less then 30 days and…read morethey refused to refund my money. if you buy anything from them make sure it is properly working if you can. don't think your coming back for a refund they will not honor what the recipient says. bbb complain as well. Josh-Loga. are the managers names. they will refuse a return so quick.

So MANY staffers! I have never been so "helped" in all my life! Sp many people working and super…read morefriendly! The place os clean and organized and the specials are on point. I got huge bags of "raised bed soil" for ten bucks a piece!

"Ace, the useless place"…read more Will not warranty craftsman hand tools unless there is the exact model number sitting on the shelf. Will not even offer current equivalent exchange to fill warranty. Hides behind "corporate policy" to defend this practice. Lowe's honored exchange with current equivalent model despite model number differences on two separate occasions.

Awesome place!! From the manager to the associates. Decent, friendly and so helpful. Way better…read morethan Turney! Thank you for being the Ace brand I love. They have a ton of stuff at good prices and their curbside is great!

8/12/2025 2:20 pm. I did not get the name of the individual, but I did report my experience to the…read moremanager. Two other employees knew who it was and I shared that with manager. I didn't get close enough to him to see his name tag after the verbal abuse he hurled at me. Unbelievable. Home Depot, you can do better and should if you want repeat customers. I had just spent over $600 and just beginning my projects. I got in my car and went to LOWE'S. After the altercation, I was helped by NICHOLAS, who was very nice and professional. Most of the staff is sitting around on their phones and have no interest in helping the customers. I have no interest in spending my money at this location any longer. Do yourself a favor and avoid shopping here.

A few days ago, I went to this Home Depot for a small refrigerator. I bought a special floor…read moreunit--not an order, the actual "buy this one right here!" model they were having a special on. I paid extra for delivery and was promised it Tuesday, between 6 AM and 8 PM. Monday, I got an email verification with a tracking number. And today, it told me "pickup in progress." Seven hours later, no fridge. Pickup still "in progress." At that store. When I finally called, I was told the sale had been switched to the Cleveland Heights store, which, apparently, no one in Cleveland Heights knew. I sat here all day for no reason. I'm now waiting for a new delivery window --but why should I trust them? Their promises are plainly a joke. They're utterly incompetent. And they clearly don't care.

Ohio Lowes shoppers Beware!!…read more Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership.

F_ck you Lowe's, the worst place to get appliances. I paid cash for a Hotpoint which name should be…read morehot, burnt up my food and then I brought a Whirlpool because they said it was back in stock. Once they get the other stove I will get my cash back. They lied and after calling and holding on the phone for the whole weekend they send me Lowe's gift cards. Total bull crap. Beware people.