Hospital I work for started using their printer support services at the beginning of December. Monday morning, printer for my specialty area ran out of ink. Tried contacting company for refill. Left message, no response. On thursday they finally arrived with the wrong printer cartridge twice. Finally got the correct cartridge on Friday. My specialty area in the hospital was down a printer for a week due to inability to communicate with anyone in a timely manner.
Two weeks after new printer cartridge was installed, it again ran out of ink on Thursday. The cartridge provided was somw knock-off brand. Called on Thursday. No reponse. Left message, no response. Called again today, finally spoke with someone, we'll see if they deliver. read more