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    Vista IT Group

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Vista IT Group

    Data recovery

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    8 years ago

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    Apple Woodland

    Apple Woodland

    2.7
    (109 reviews)
    $$$

    Pros: None. I'm really bummed for the people that get taken advantage of here…read more Cons: Employee that straight up lied multiple times to increase his sale hundreds of dollars, long wait times, didn't feel comfortable making a purchase. I went in to replace my iPhone battery. It would've been a guaranteed sale that day. The employee (first initial B) ran diagnostics on my phone and told us 2 of the speakers were not working optimally. He told us we would need to fix those in addition to the battery because Apple wouldn't warranty the phone repair without fixing everything on the phone and it would be over $400. (A new battery is $90+tax.) We told him we didn't care about the speakers and just wanted a new battery. He very gravely told us that was absolutely not possible because if he did that, we could come back later and claim our speakers weren't working and could try and make a repair claim for them and Apple would have to cover it bc they had fixed and warrantied the phone as a whole with the repair. So, he explained, it is policy everything on the phone be fixed so that the entire phone has a complete working bill of health. I didn't notice the speakers being an issue and just wanted a battery. He clarified again he couldn't replace just the battery bc to warranty the phone repair, everything needed to be fixed. He ran more diagnostics in back and told us he could get the cost down to $368 because he said he wanted to treat us fairly and he didn't think that we needed to do an aspect of the initial repair quote. We declined as I have an older phone and wouldn't get our money back on the repairs when we eventually trade it in. I just wanted a battery that lasted a little longer. It wasn't worth it to me to spend nearly $400 to have that. At that time, and multiple pushes of phone upgrades later (one of which was the same cost of the repairs after trade-in), we were about to leave and B informed us he could repair just the battery for $90.... ..... ..... He set us up with a repair ticket and ordered an extra screen just in case ours broke during the repair process (this was the one time we felt taken care of as customers) -but by that point I was in pain from sitting so long. We had been there way too long as unwilling participants to tomfoolery and outright lies in an attempt to get us to purchase an EXTRA UNNECESSARY $300 worth of UNNEEDED repairs or a new phone. He had a guaranteed sale that day and he lost it in an attempt to bamboozled hundreds of extra dollars. Especially in this economy. It was unfair and cruel to scheme a customer out of that amount of money for something that was unnecessary. So, buyer beware at this store -and possibly other stores if Apple Management supports these behaviors.

    Don't waste your time. Go to Best Buy. Six people to direct you to a table, only 3 that can…read moreactually help you. Horrible management.

    Vista IT Group - computers - Updated July 2026

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