I purchased an Optima from this dealer back in 2013. Billy, the sales rep that assisted me was…read moreabsolutely awesome. He made the experience pleasant and didn't pressure me into buying. I've since sold the vehicle and the only reason I'm giving this place 4 stars is because I'm forever receiving phone calls and letters about the vehicle. I've told them on several occasions that I no longer own the car and still get communication about it. Update: giving 5 stars because I purchased another vehicle here from Brian Kates and it was a great experience.

I leased my Kia Soul from Lehighton Kia in 2019. I didn't have any particular issues with them…read morethen, other than the process taking forever--though I've come to expect that at dealerships. In 2024, I bought out my vehicle. I went over the mileage slightly and planned to buy it instead of buying it. I called Kia informing them of my plans and asking them to write up the paperwork. When I got there, they took my car's keys from me and wanted to charge me a $2k 'dealer fee' but could not tell me what the dealer fee cost. Incidentally, it was the same amount that it would cost to pay my overage in mileage. I called the Kia headquarters and they told me this was illegal. They gave me a lower offer on the phone--while I was STILL waiting at the dealership--and found me a lender before my lease ran out. This year, I still have taken my Kia to the service department for its free inspections since I hadn't had any issues there. I never get more than an oil change or inspection and take my car to my personal mechanic for other issues. I've noticed in early 2025 that the service department started trying to rack on other services, but denied them. In late Feb I got a card in the mail that oil changes were on sale, so I took my car in. When it was ready, they called me and told me that it needed some fluids filled up--brake fluid, trans fluid, and coolant. I said sure, knowing fluids won't cost more than $20-$40. My mom picked up the car while I was at work. For an oil change, a free inspection, and fluid fill--LEHIGHTON KIA CHARGED ME $900. Unbeknownst to me, they flushed all 3 systems (or said they did) and then forced my mother to pay for it, taking advantage of the situation. To top it all off, they cracked my windshield where they put on the inspection sticker, AND my car now has an oil leak that my mechanic has had to look at. I have brought it back to their service department to fix. I have talked to their service manager. I have talked to Kia headquarters. No one has any explanations or answers. I was price gouged, taken advantage of, and my car was left in a worse state than when I took it in. Do not take your car to Lehighton Kia. If you're in the area, I highly recommend Fritz auto repair down the road.

Amazing experience with the Service Department at Lehighton Ford! The Service Manager and the…read moremechanic were very friendly and extremely helpful when I accidentally knocked my engine shield and some other piece off of my car when I was over 800 miles from home! They treated me with respect and put my car back together quickly and efficiently so I could get back on the road and safely get home! Thank you Lehighton Ford Service Department!!! You rock!!

Brought 2024 Bronco Raptor in for a trans issue. Greg Urban, Service Manager, was great. Took me…read moreunder the truck while on the lift to explain the process being conducted to attempt to eliminate the issue. Techs were personable and seemed like they knew what the hell they were talking about - refreshing departure from most dealer service departments I've been exposed to. Request was to drive truck for a while afterwards and if issue persists, they will take another direction on a fix. I feel like they have my back. Would recommend.

they are very polite and they take care of you I bough a 2002 Chevy 2500hd and I noticed some…read moreproblems and told them and they fixed them they even found something I didn't noticed and fixed it they won't sell you a pos and they will take care of you this is my best experience at a dealership and I will continue to go there for vehicles.

Very pleasant buying experience, straightforward and no hassle. Nice selection of cars, friendly…read moreand efficient customer service. Used cars are generally sold "as is" but they offer a good, affordable extended warranty. Pleased with our SUV purchase. A pleasure to do business with this family-owned company.

I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

Just bought our third car from Phil and we are very happy! When it was time for our teen daughter…read moreto purchase an SUV, we went back to Phil because we feel that he has always been honest with us. Our daughter had very little money set aside for a car, but Phil found her one that was perfect for her and within her budget. He not only went over the features of the vehicle, but also the flaws so we were able to make an informed decision. Everyone there was so friendly and there was no pressure. They even stayed open late on a Saturday so we could complete the transaction and drive the car home! We will be seeing Phil again when it is time for car # 4!!!

They basically ripped me off. Major transmission issues shortly after driving off the lot. Was told…read moreat the end, after going back and forth with Jeff," It's a used car, if I had every person return their car after it broke down, we would not make any money." We had it for two months. Still making payments on a car I cannot drive. I will have to fork over the bill for the transmission. Jeff was not only condescending but seemed to get convenient moments of amnesia and deny certain things spoke about prior. I have since reported them to the State Attorney General. After reading plenty of reviews, I feel disgusted that I trusted 443 auto. Please do NOT get duped by them. I didn't expect a licensed used car dealership to sell cars on a egg timer against their short warranty, in order to make their money. It's shameful.

Very knowledgeable and fair prices They always get my car…read morein the garage In a timely matter