I leased my Kia Soul from Lehighton Kia in 2019. I didn't have any particular issues with them…read morethen, other than the process taking forever--though I've come to expect that at dealerships. In 2024, I bought out my vehicle. I went over the mileage slightly and planned to buy it instead of buying it. I called Kia informing them of my plans and asking them to write up the paperwork. When I got there, they took my car's keys from me and wanted to charge me a $2k 'dealer fee' but could not tell me what the dealer fee cost. Incidentally, it was the same amount that it would cost to pay my overage in mileage. I called the Kia headquarters and they told me this was illegal. They gave me a lower offer on the phone--while I was STILL waiting at the dealership--and found me a lender before my lease ran out. This year, I still have taken my Kia to the service department for its free inspections since I hadn't had any issues there. I never get more than an oil change or inspection and take my car to my personal mechanic for other issues. I've noticed in early 2025 that the service department started trying to rack on other services, but denied them. In late Feb I got a card in the mail that oil changes were on sale, so I took my car in. When it was ready, they called me and told me that it needed some fluids filled up--brake fluid, trans fluid, and coolant. I said sure, knowing fluids won't cost more than $20-$40. My mom picked up the car while I was at work. For an oil change, a free inspection, and fluid fill--LEHIGHTON KIA CHARGED ME $900. Unbeknownst to me, they flushed all 3 systems (or said they did) and then forced my mother to pay for it, taking advantage of the situation. To top it all off, they cracked my windshield where they put on the inspection sticker, AND my car now has an oil leak that my mechanic has had to look at. I have brought it back to their service department to fix. I have talked to their service manager. I have talked to Kia headquarters. No one has any explanations or answers. I was price gouged, taken advantage of, and my car was left in a worse state than when I took it in. Do not take your car to Lehighton Kia. If you're in the area, I highly recommend Fritz auto repair down the road.

Nine times out of 10 I have a wonderful experience but the last time I was here unfortunately they…read moredid not reattach a part on my car right so I had to speak to a supervisor to get that resolved thankfully, they were willing to fix the part for no cost and give me a free oil change for the inconvenience as well so that made me very happy

Very pleasant buying experience, straightforward and no hassle. Nice selection of cars, friendly…read moreand efficient customer service. Used cars are generally sold "as is" but they offer a good, affordable extended warranty. Pleased with our SUV purchase. A pleasure to do business with this family-owned company.

they are very polite and they take care of you I bough a 2002 Chevy 2500hd and I noticed some…read moreproblems and told them and they fixed them they even found something I didn't noticed and fixed it they won't sell you a pos and they will take care of you this is my best experience at a dealership and I will continue to go there for vehicles.

I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

Brought 2024 Bronco Raptor in for a trans issue. Greg Urban, Service Manager, was great. Took me…read moreunder the truck while on the lift to explain the process being conducted to attempt to eliminate the issue. Techs were personable and seemed like they knew what the hell they were talking about - refreshing departure from most dealer service departments I've been exposed to. Request was to drive truck for a while afterwards and if issue persists, they will take another direction on a fix. I feel like they have my back. Would recommend.

Well if I had the option to leave 0 stars, that would be my review. I drive a 2024 subaru…read morecrosstrek with 23,158 miles on it. This month my car turned one year old. I don't live in this area but am up here for an event and I needed my car inspected. So I called this dealership, the receptionist was nice and they were able to accommodate my needs. My appointment was at 3pm and we showed around 2:30. They took my car to inspect it right away. It's now 3:30 and I go out to find out what the hold up is and the man behind the counter says I'm sorry your car failed inspection. What???! It's a year old, what's wrong? Oh you need new windshield wipers. I thought oh that sounds like some bs considering I just drove 2hrs in the rain to come up here yesterday and my wipers worked fine. He then begins to quote $88 for new ones. I said they probably just need cleaned maybe debris is the issues. He said oh no they are torn. $88 for new windshield wipers are you out of your f**king mind!!! I said give me the keys I'll run over to the auto parts store and get them replaced for under $30. He said oh well do you just want me to put the stickers on it for you then? Yep! Another 15mins goes by. What is taking so long? Oh he has to put the info into the computer. This place is a total scam! I get the car back and there are old rain drops on my windshield from the drive up which tells me he never bothered to even check them. I get out and inspect the wipers and there is no cuts and the windshield is perfectly clean. The lobby has old furniture that is stained and filthy. The roof has leaked and there are water stained ceiling tiles in combo with missing tiles. Then the true WTF is the dirty bathroom where the toilet actually rocks. Does any of this sound like a place where you want to do business? Yeah me neither.

i go out of my way to go there for service, cause i know they are honest, fast turnaround, and…read morereasonable rates. they don't fix what u don't need fixed and overcharge like the garages where i live.i'd rather go out of my way. thanks mac and sons

I got the windows tinted, on my 2015 Escape, with the 3M Ceramic IR tint…read moreThey did an amazing job. Very professional, upbeat, and willing to help. They are really patient too. They day I called to inquire about getting the windows tinted, my phone was acting up. Not sure why, but I kept breaking up and it disconnected me int he middle of me giving my info. I was frustrated and the gentleman on the other line was so incredibly patient and calm. He never showed or express frustration. I'll be going back to get a Radio with gps and back up camera for my older F-150 They even do guardrails and tonneau covers for trucks. I would highly recommend them for all your automotive accessory. Ben was the gentleman that helped me. Seriously, give them call The second pic is with the sun shining directly on the car

I got a quick response to my inquiry about an alarm system. The salesman was very informative and…read morefriendly. He answered all my questions and I decided for the install. The job was done professionally. I'm happy and satisfied with the job done. I recommend this business.