Only time will tell for certain if the vehicle and deal we received on a used vehicle is as good as…read moreit appears, but I must say the initial experience has actually been a painless one, maybe even a pleasant one. Anthony at Pleasant Valley Motors was a pleasure to deal with, answering any and all questions I asked of him, and getting back to me in a timely fashion. He appears to be a down to earth guy, and though he has a job to perform, he very much went out of his way for us. He and the dealership were very fair in their dealings with us, both with price and patience. The way we've shopped for vehicles in recent years is we have compiled a very small list of dealerships that we feel comfortable with and trust (if that's not too strong of a word), and that's who we look to first when we purchase a vehicle. That approach has worked well for us, and at this point in time, with what we've experienced thus far with Pleasant Valley Motors and Anthony, we will definitely add them to our list for any future vehicles we may consider purchasing.

Somewhat decent experience while buying the car although they wouldn't budge on the selling price…read moreuntil I mentioned the car needing a rear wheel bearing which I replaced asap. 3 weeks later radiator cracked. A few days after that car overheated again. Head gasket shot and heads were warped. Had 2 different reputable mechanics look at it and was told the head gaskets were gone for a while and the dealer should have known if they did their "extensive check of the car." Dealer claimed ignorance. DO NOT BUY FROM THIS DEALER! Only gave 1 star because I had to but dealer does not deserve it!

My daughter bought a car two years ago . The service was great the price excellent. They work with…read morewhat you have. Your driving out in style.

Otto's autos is the best. Charles worked extremely hard to get us the vehicle that we wanted and…read moreworked for hours with the bank until all the numbers made sense for us. Never once did they try to push a car on us just to get a sale it really was all about what we needed! I strongly suggest everyone that needs some help with getting a newer car go see Charles or Otto!!!!

This is not Dean Carter Chevrolet this is the old store, and old owners... Dean Carter's is 100%…read moredifferent and transparent and the best used car deal near the Lehigh Valley!

I rarely leave negative reviews, but I feel it's important to share my experience with Dean Carter…read moreChevrolet in Brodheadsville. Unfortunately, my vehicle purchase did not meet the level of service I was promised. Before taking delivery, I was assured that the scratch on the driver's door would be repaired. That never happened. I was also repeatedly told that a replacement grille had been ordered, only to later find out that it had not been ordered at all. Honest communication goes a long way, and I was disappointed by the lack of transparency throughout the process. To make matters worse, the vehicle was not properly detailed before I took delivery. When you're purchasing a vehicle, especially from a dealership, you expect it to be presented in excellent condition. Lastly, I only received one key with the vehicle. Every vehicle I've purchased in the past has come with two keys, and I was disappointed that this wasn't addressed. What bothered me most wasn't just the individual issues--it was the overall lack of follow-through and customer service after the sale. Customers deserve honest communication and for commitments to be honored. I hope this dealership takes customer concerns more seriously in the future and improves its attention to detail. Based on my experience, I cannot recommend Dean Carter Chevrolet.

I found a car on Facebook Marketplace that brought me to Mario and IM Auto Sales. All of the cars…read morehe had for purchase located along the front of the property looked in execellent condition, but I was buying a car from the back with a salvage title. He was so honest about everything that was wrong with it and he wanted to make sure I was COMPLETELY comfortable with the purchase. He was polite, honest, funny and above board with everything. He helped me with every little thing in regards to helping with repairs himself or referring me to someone who could, so that I could get the special salvage inspection. I would refere anyone and everyone to purchase from IM Auto Sales. My friiend was also so impressed with his professionalism, honesty and friendliness we've been telling everyone we know to go see him, and we live an hour away. It is worth the trip. Their is no question, when it's time to purchase another car I'm going to see him first, and most likely last. Cuz he's all you need. A good honest business and a good honest man.

I purchased a Subaru from them a year ago and encountered nothing but LIES…read more I asked about the CARFAX. and was LIED to and said there were no accidents. BUT THERE WERE 2 ACCIDENTS I FOUND OUT AFTER THE SALE 5 days after I bought the car the engine seized up. They had to take the heads off cause the gaskets were on wrong and bolts were all loose. I purchased a warranty, when I went to use it 5 days later, the claim was denied. (Scam warranty company) I was screamed at by owner and was told "Do not to bring that "F****n car back here." I had a scam inspection sticker on it. (I took it to my service center to have it rechecked and was told, This car will. never pass inspection the way it is. and it wsa inspected 3 days prior. So I took it back to IM, and was told by Eirc the owner's son, who told me bring it back here next year and we will have it inspected. Today I called to have it inspected, The Owner, Mario told me to drop it off for a day and we will get it inspected. I said I could not just drop it off because I have no ride home. 2 mins later Marrio call me back and said Eric did not promise me inspection (which he does for every sale. So now I own an overpriced car that after the sale it cost an extra $2000. to repair the engine, AND I CAN NOT GET IT TO PASS PA INSPECTION

I've been buying my vehicles from colonial for 25 years after moving from Queens NY, the second…read moreused car broke down on the cross island after the 12k mile warranty expired when I called colonial they sent a tow truck to bring my car up to Halterman's being it was a Toyota. It had nothing to do with colonial. The computer needed to be changed and it cost me nothing to fix still under Toyota warranty , so I recommend colonial to everyone including My kids.

Colonial Autos is the only place we will ever go to purchase a used car. They have quality…read moreautomobiles, the sales people are never pushy, and the service department is incredible. I have had the pleasure of working with Danny many times throughout our history of going to Colonial. Many, many years ago the owner Ralph was so kind to allow my father to return our recently purchased Kia when we went through financial troubles. We never forgot that interaction and to this day we are life long Colonial customers. Can't recommend them enough. Huge thanks to Bill in the service department. He remembers all of the details of my purchases. Who can say that they enjoy going to take their cars to get serviced? We know we will always get the best deal and will never be taken advantage of. Colonial Autos is the epitome of what an exceptional customer service model looks like. Thank you!

I originally had a not so great experience with one person in the parts department and honestly…read moreleft pretty upset. But the manager called me himself, apologized for what happened and told me he would be speaking with the employees involved. He also offered to make it right, which I really appreciated. At the end of the day, one bad experience with one person doesn't mean the whole dealership is bad. I really appreciate the manager taking the time out of his day to actually listen to me and acknowledge what happened instead of just brushing it off. That says a lot about his character and how he runs the dealership.

Absolutely will NEVER bring any of my vehicles there again, since I ran into Chris Warner the…read moremanager of services there at that store. I've been taking my cars there for years cause I have Hondas for years. Well I took my car back to get the state inspection and to change my 4 tires that I had with me. Mind you I have done this 3 times already there with these 2 cars and one of them just 3 weeks prior With no problems I also changed a bunch of other stuff that the car needed about 1500 dollars or more for that visit but I dealt with another gentleman in there that treated us amazing . So then I took the other car to deal with a recall and had other checks done to the car since it was there already, I did everything on the list it needed even changed a fuel injector that was bad and other things, this visit was another few hundred dollars cause the fuel injector was under warranty, Again dealt with another gentleman in there that was amazing. Well until yesterday when I got there around 9 am and Chris Warner took me in and I explained why I was there and he said he couldn't take my car cause they don't do walk ins right now I said it's ok can I just drop my car and leave it here cause I'm in the airline business and I'm in no hurry and just like last time I can leave it and pick up after they get to it, he than says that due to company policy they couldn't change my tires cause I didn't buy them there , I said that's strange I've don't that 3 other times there in fact I informed him they had just done my other car just 3 weeks ago and they had done the car I was dropping off another time ?? So I said so when did this policy change ?? He Never answered that question and said there's no way and I said really check my profile, cause it's all in there . So again I said when was the policy changed, cause I said it had to have been recently ?? He studdered and never said anything. He than continued and said don't have enough mechanics so I can't take your car I said why would I leave my car when you said you won't change the tires and you would fail my state inspection anyways ?? He said will Saturday be ok ?? lol i said NO , its your loss and I won't be coming here anytime soon. You lost 2 customers that have been bringing cars since the dealer opened (years). Chris Warner don't know what issues you had going yesterday morning or maybe you just didn't like me but hopefully you can learn from your other staff you have there cause they are very accommodating unlike YOU !!!!! Went to a local store and they did everything in a couple of hrs passed inspection changed all 4 tires that I bought online and they were cheaper than RAY PrIce Honda and definitely more accommodating and understanding than you CHRIS WARNER

I had a great experience with my salesman, Amir. He was…read moreextremely patient, helpful, and listened to my wants and needs. The manager nor the finance guy made me feel pressured to get warranties or extras that I didn't want. They presented the options and left it up to me to decide. I would highly recommend this dealership to anyone interested in purchasing a vehicle. Also, my Mazda CX-5 drives like a dream

As per the reply from the management, I called the number provided at 9:30 am. Left a voicemail…read moreand in true "customer service" fashion... No call back (it is now 5 pm). Apparently, they have no interest in making it right. It is now 7 weeks, no car, a paid bill for a part I did not need and the car not even look at. Good thing I work from home!!!!

I purchased a 2018 Ram 1500 Big Horn from Tony in September 2026. I found him super easy to work…read morewith and I am extremely happy with my purchase. Saylorsburg is a 2-hour drive (one way) from my home. I was using Cars.com to locate a vehicle with the options I required. When I arrived, Tony gave me the key and told me to take it and drive around for a few hours. He didn't even want to ride along. An hour or so later I made up my mind and put a small deposit down. Cost me $180 to have a Ram service department give it a through service review. They concluded it had been well maintained, and nothing more was required at this time. Thanks Tony.

they have very poor customer service. They (Jenn) will set an appointment with you then sell the…read morecar before you arrive. i set a 11:00 appointment and was at their location at 10:45, when i noticed her message from 10:30 that the car i was going to see was "just sold". I dont read text messages while driving) i didnt bother to get out of my car (since it was raining) and we just drove back home. i have read other reviews stating the same thing. i think it may be a bait and switch scam. i would stay far away from this place unless you enjoy getting screwed.

Listened to what mattered to me and made it happen!…read more Beyond expectations. I found a vehicle that I really liked and the ONLY thing that I didn't like was that the driver seat had some decent wear in the leather. I asked if they had insight on where I could get a new one and what it would cost with the intention of replacing it in the near future. I was blown away by the knowledge and insight provided. We were able to get a replacement chair in great condition before I even got the final paperwork done! The person I worked with directly was Anthony but would of been happy to work with anyone there!

Bought my 05 Ram 2500 from them with 196k miles for 12k. I had a 540 credit score and put 4k down…read more Had it for almost a year now. Typical rust for the the year, but runs like a champ! I was told exactly what it needed from the gate. They were up front and honest. I went there to look at a Chevy canyon. Major upgrade lol. Thank you guys for the truck.