I originally had a not so great experience with one person in the parts department and honestly…read moreleft pretty upset. But the manager called me himself, apologized for what happened and told me he would be speaking with the employees involved. He also offered to make it right, which I really appreciated. At the end of the day, one bad experience with one person doesn't mean the whole dealership is bad. I really appreciate the manager taking the time out of his day to actually listen to me and acknowledge what happened instead of just brushing it off. That says a lot about his character and how he runs the dealership.

Absolutely will NEVER bring any of my vehicles there again, since I ran into Chris Warner the…read moremanager of services there at that store. I've been taking my cars there for years cause I have Hondas for years. Well I took my car back to get the state inspection and to change my 4 tires that I had with me. Mind you I have done this 3 times already there with these 2 cars and one of them just 3 weeks prior With no problems I also changed a bunch of other stuff that the car needed about 1500 dollars or more for that visit but I dealt with another gentleman in there that treated us amazing . So then I took the other car to deal with a recall and had other checks done to the car since it was there already, I did everything on the list it needed even changed a fuel injector that was bad and other things, this visit was another few hundred dollars cause the fuel injector was under warranty, Again dealt with another gentleman in there that was amazing. Well until yesterday when I got there around 9 am and Chris Warner took me in and I explained why I was there and he said he couldn't take my car cause they don't do walk ins right now I said it's ok can I just drop my car and leave it here cause I'm in the airline business and I'm in no hurry and just like last time I can leave it and pick up after they get to it, he than says that due to company policy they couldn't change my tires cause I didn't buy them there , I said that's strange I've don't that 3 other times there in fact I informed him they had just done my other car just 3 weeks ago and they had done the car I was dropping off another time ?? So I said so when did this policy change ?? He Never answered that question and said there's no way and I said really check my profile, cause it's all in there . So again I said when was the policy changed, cause I said it had to have been recently ?? He studdered and never said anything. He than continued and said don't have enough mechanics so I can't take your car I said why would I leave my car when you said you won't change the tires and you would fail my state inspection anyways ?? He said will Saturday be ok ?? lol i said NO , its your loss and I won't be coming here anytime soon. You lost 2 customers that have been bringing cars since the dealer opened (years). Chris Warner don't know what issues you had going yesterday morning or maybe you just didn't like me but hopefully you can learn from your other staff you have there cause they are very accommodating unlike YOU !!!!! Went to a local store and they did everything in a couple of hrs passed inspection changed all 4 tires that I bought online and they were cheaper than RAY PrIce Honda and definitely more accommodating and understanding than you CHRIS WARNER

I had a great experience with my salesman, Amir. He was…read moreextremely patient, helpful, and listened to my wants and needs. The manager nor the finance guy made me feel pressured to get warranties or extras that I didn't want. They presented the options and left it up to me to decide. I would highly recommend this dealership to anyone interested in purchasing a vehicle. Also, my Mazda CX-5 drives like a dream

As per the reply from the management, I called the number provided at 9:30 am. Left a voicemail…read moreand in true "customer service" fashion... No call back (it is now 5 pm). Apparently, they have no interest in making it right. It is now 7 weeks, no car, a paid bill for a part I did not need and the car not even look at. Good thing I work from home!!!!

This is not Dean Carter Chevrolet this is the old store, and old owners... Dean Carter's is 100%…read moredifferent and transparent and the best used car deal near the Lehigh Valley!

I rarely leave negative reviews, but I feel it's important to share my experience with Dean Carter…read moreChevrolet in Brodheadsville. Unfortunately, my vehicle purchase did not meet the level of service I was promised. Before taking delivery, I was assured that the scratch on the driver's door would be repaired. That never happened. I was also repeatedly told that a replacement grille had been ordered, only to later find out that it had not been ordered at all. Honest communication goes a long way, and I was disappointed by the lack of transparency throughout the process. To make matters worse, the vehicle was not properly detailed before I took delivery. When you're purchasing a vehicle, especially from a dealership, you expect it to be presented in excellent condition. Lastly, I only received one key with the vehicle. Every vehicle I've purchased in the past has come with two keys, and I was disappointed that this wasn't addressed. What bothered me most wasn't just the individual issues--it was the overall lack of follow-through and customer service after the sale. Customers deserve honest communication and for commitments to be honored. I hope this dealership takes customer concerns more seriously in the future and improves its attention to detail. Based on my experience, I cannot recommend Dean Carter Chevrolet.

Listened to what mattered to me and made it happen!…read more Beyond expectations. I found a vehicle that I really liked and the ONLY thing that I didn't like was that the driver seat had some decent wear in the leather. I asked if they had insight on where I could get a new one and what it would cost with the intention of replacing it in the near future. I was blown away by the knowledge and insight provided. We were able to get a replacement chair in great condition before I even got the final paperwork done! The person I worked with directly was Anthony but would of been happy to work with anyone there!

Bought my 05 Ram 2500 from them with 196k miles for 12k. I had a 540 credit score and put 4k down…read more Had it for almost a year now. Typical rust for the the year, but runs like a champ! I was told exactly what it needed from the gate. They were up front and honest. I went there to look at a Chevy canyon. Major upgrade lol. Thank you guys for the truck.

I've been buying my vehicles from colonial for 25 years after moving from Queens NY, the second…read moreused car broke down on the cross island after the 12k mile warranty expired when I called colonial they sent a tow truck to bring my car up to Halterman's being it was a Toyota. It had nothing to do with colonial. The computer needed to be changed and it cost me nothing to fix still under Toyota warranty , so I recommend colonial to everyone including My kids.

Colonial Autos is the only place we will ever go to purchase a used car. They have quality…read moreautomobiles, the sales people are never pushy, and the service department is incredible. I have had the pleasure of working with Danny many times throughout our history of going to Colonial. Many, many years ago the owner Ralph was so kind to allow my father to return our recently purchased Kia when we went through financial troubles. We never forgot that interaction and to this day we are life long Colonial customers. Can't recommend them enough. Huge thanks to Bill in the service department. He remembers all of the details of my purchases. Who can say that they enjoy going to take their cars to get serviced? We know we will always get the best deal and will never be taken advantage of. Colonial Autos is the epitome of what an exceptional customer service model looks like. Thank you!

Only time will tell for certain if the vehicle and deal we received on a used vehicle is as good as…read moreit appears, but I must say the initial experience has actually been a painless one, maybe even a pleasant one. Anthony at Pleasant Valley Motors was a pleasure to deal with, answering any and all questions I asked of him, and getting back to me in a timely fashion. He appears to be a down to earth guy, and though he has a job to perform, he very much went out of his way for us. He and the dealership were very fair in their dealings with us, both with price and patience. The way we've shopped for vehicles in recent years is we have compiled a very small list of dealerships that we feel comfortable with and trust (if that's not too strong of a word), and that's who we look to first when we purchase a vehicle. That approach has worked well for us, and at this point in time, with what we've experienced thus far with Pleasant Valley Motors and Anthony, we will definitely add them to our list for any future vehicles we may consider purchasing.

Somewhat decent experience while buying the car although they wouldn't budge on the selling price…read moreuntil I mentioned the car needing a rear wheel bearing which I replaced asap. 3 weeks later radiator cracked. A few days after that car overheated again. Head gasket shot and heads were warped. Had 2 different reputable mechanics look at it and was told the head gaskets were gone for a while and the dealer should have known if they did their "extensive check of the car." Dealer claimed ignorance. DO NOT BUY FROM THIS DEALER! Only gave 1 star because I had to but dealer does not deserve it!

PHILIP V. The service at Reagle Dodge is outstanding. When…read moreentering the orderly, well-kept building/service area, you are greeted with personnel who are very welcoming and sincerely responsive to your needs. Upon calling, my appointments were scheduled rather promptly, and repairs and maintenance were professionally/effectively addressed in a timely manner. Service Advisor, Nadimeh Melhem, Manager "J.C." and others employed at the dealership are caring and eager to assist with whatever the mechanical situation may be. Above all, billing/costs are very fair and reasonable

I've been going here for over fifty years. Yesterday I hit a huge porthole with my Outback. As…read moresoon as I went in to Reagle's I caught Jayson's eye (one of the owners). I explained to him my concern about the tire as well as my front end alignment. He turned around gave it to a tech, and i was out the door in 15 minutes. Who said customer service is dead!

My daughter just purchased her first car after completing her education and starting her…read moreprofessional career. She decided on a Volvo C40 Recharge from Ray Price Volvo. We drove 3 hours from Medfjord and were highly impressed with our experience purchasing a Certified Pre-Owned Volvo. The car was priced fairly, clean, and in perfect mechanical condition. From our initial contact, following through all aspects of the process, everything progressed smoothly. The set up of the financing was prompt, personable, and professional. Corey Willemet did a great job delivering the vehicle, ensuring we were fully comfortable with how to operate all the equipment in the car, from setting up Bluetooth on the phone, to making sure we were familiar and comfortable with all the features on the car. He was thorough, kind, and diligent, making Corey a great asset to the Volvo organization. We recommend Ray Price to anyone. They are a great group who is there to help with the entire process. Each person we worked with not only takes the time to listen and answer questions, but they negotiate a fair deal that did not include unwanted add-ons. We had an excellent experience working with Corey, who was incredibly attentive from the moment my daughter and I walked in. He is sharp, knowledgeable, and took the time to explain everything clearly without ever making us feel rushed or pressured. He answered all of our questions and made the entire process smooth and comfortable. Buying a car can feel overwhelming, but Corey made it easy, even enjoyable. His professionalism and expertise really stood out. If you're looking for someone who truly knows Volvo vehicles and treats customers with respect and patience, we highly recommend asking for Corey Willemet. Thank you to all the staff at Ray Price for your stellar service. I enjoyed working with Corey and the entire team; we highly recommend them. Ray Price definitely earned a repeat customer and referrals! Jim of Medfjord

Allow me to introduce the two BEST service advisors I have EVER dealt with, Daniela Montiel and…read moreJanice Stiff! I took my 2015 Volvo XC60 in for a front end alignment and it was quickly taken back for my service appointment, everything I had called about was accurately listed. But while inspecting my vehicle they noticed a potentially fatal issue. The inner tie rod needed to be replaced as it controls the steering wheel. Without even asking, Daniela arranged for my courtesy car (a beautiful 2017 Volvo sedan!), which was ready and waiting for me, my car was ready in the time promised, AND given a beautiful car wash! I LOVE Ray Price Volvo and wouldn't service my Volvo anywhere else! BUT THEN, Less than 48 hours later my SRS Airbag Sensor came on. Checking Google, the code indicated that I needed to get the vehicle checked IMMEDIATELY as I had no airbags. I called Ray Price Volvo and spoke to Janice Stiff who told me to bring it in immediately. When I arrived Janice had it taken back immediately, but not before asking if there were any other issues I had noticed. I told her there was still a persistent "crunching" noise in the left front wheel. I was met with bad news after inspection. Turned out it the SRS sensor WAS faulty. But in addition to that, my driver's front axel was cracked. I was stunned...thinking of the additional funds in added to what I had already spent. Janice was way ahead of me. Whatever she did, whomever she spoke to, emailed, texted, etc., was magic, because between Volvo and the wonderful Ray Price Volvo, there was a reduction in the cost. Janice also got me another courtesy vehicle (a Volvo XC90) as she was concerned about my safety. The loaner was great and my car was fiixed in under three days. I have NEVER gushed about a dealership or their Service Advisors before, but it's about time I did! People are all to quick to critique and never praise. I originally purchased my vehicle with Ray Price, get it serviced at Ray Price, and when the time comes, purchase my next vehicle at Ray Price! Thanks again Dani and Janice, you guys are outstanding!