I had a great experience with my salesman, Amir. He was…read moreextremely patient, helpful, and listened to my wants and needs. The manager nor the finance guy made me feel pressured to get warranties or extras that I didn't want. They presented the options and left it up to me to decide. I would highly recommend this dealership to anyone interested in purchasing a vehicle. Also, my Mazda CX-5 drives like a dream

As per the reply from the management, I called the number provided at 9:30 am. Left a voicemail…read moreand in true "customer service" fashion... No call back (it is now 5 pm). Apparently, they have no interest in making it right. It is now 7 weeks, no car, a paid bill for a part I did not need and the car not even look at. Good thing I work from home!!!!

I rarely leave negative reviews, but I feel it's important to share my experience with Dean Carter…read moreChevrolet in Brodheadsville. Unfortunately, my vehicle purchase did not meet the level of service I was promised. Before taking delivery, I was assured that the scratch on the driver's door would be repaired. That never happened. I was also repeatedly told that a replacement grille had been ordered, only to later find out that it had not been ordered at all. Honest communication goes a long way, and I was disappointed by the lack of transparency throughout the process. To make matters worse, the vehicle was not properly detailed before I took delivery. When you're purchasing a vehicle, especially from a dealership, you expect it to be presented in excellent condition. Lastly, I only received one key with the vehicle. Every vehicle I've purchased in the past has come with two keys, and I was disappointed that this wasn't addressed. What bothered me most wasn't just the individual issues--it was the overall lack of follow-through and customer service after the sale. Customers deserve honest communication and for commitments to be honored. I hope this dealership takes customer concerns more seriously in the future and improves its attention to detail. Based on my experience, I cannot recommend Dean Carter Chevrolet.

DO NOT DO BUSINESS WITH THIS DEALER! I have never had such a…read moreworse experience while purchasing a vehicle. I drove 2 hours to purchase a vehicle from this dealership. My salesman did not want to sell me the vehicle i purchased, did not show me any feature or anything about the vehicle. I chose to buy the vehicle anyway, upon delivery the driver seat was completely busted. I reached out to the sales manager and i was promised the seat to be fixed. The sales manager also expressed i needed to return the license plate i was given with the sale of the car. (Because they charged me wrong for it) even though at this point the plate was in my name. The vehicle was driven 2 hours back to the dealership to have the seat fixed. After 1 week of the vehicle being in the possession of the dealer my salesman reached out and said the vehicle was fixed and ready for pickup and again asked for the license plate to be returned, so i came to pickup the vehicle (2 hour drive) and returned the license plate. I arrived and my seat was not fixed. The dealer apologized and wanted to "make it right" so they again offered to fix the seat and added the offer of a complimentary detail. Now after the dealer has the car in their possession for 2 weeks i am again told the vehicle is ready. I get the vehicle (again) and 4 screws were drilled into the underside of my seat and no detail or wash of any sort. After receiving my vehicle back from being "fixed" i now notice the transmission shifts very hard upon start up. Another thing i have noticed with the vehicle since purchase is the instrument cluster appears to have been replaced with one from a completely different vehicle. I am disappointed, i bought this vehicle as a gift for my father. The vehicle appeared to be a gently used reliable suv with low miles. This dealership is in the deal of bad business. They will tell you what you want to hear just to waste your time, and your families time.

Listened to what mattered to me and made it happen!…read more Beyond expectations. I found a vehicle that I really liked and the ONLY thing that I didn't like was that the driver seat had some decent wear in the leather. I asked if they had insight on where I could get a new one and what it would cost with the intention of replacing it in the near future. I was blown away by the knowledge and insight provided. We were able to get a replacement chair in great condition before I even got the final paperwork done! The person I worked with directly was Anthony but would of been happy to work with anyone there!

Bought my 05 Ram 2500 from them with 196k miles for 12k. I had a 540 credit score and put 4k down…read more Had it for almost a year now. Typical rust for the the year, but runs like a champ! I was told exactly what it needed from the gate. They were up front and honest. I went there to look at a Chevy canyon. Major upgrade lol. Thank you guys for the truck.

Colonial Autos is the only place we will ever go to purchase a used car. They have quality…read moreautomobiles, the sales people are never pushy, and the service department is incredible. I have had the pleasure of working with Danny many times throughout our history of going to Colonial. Many, many years ago the owner Ralph was so kind to allow my father to return our recently purchased Kia when we went through financial troubles. We never forgot that interaction and to this day we are life long Colonial customers. Can't recommend them enough. Huge thanks to Bill in the service department. He remembers all of the details of my purchases. Who can say that they enjoy going to take their cars to get serviced? We know we will always get the best deal and will never be taken advantage of. Colonial Autos is the epitome of what an exceptional customer service model looks like. Thank you!

I have to say that my experience with Colonial Used Auto Sales was a very positive experience. The…read moredealership has a wide variety of vehicles to view without a salesperson over your shoulder. All of the vehicles are priced with a no haggle price which is nice because you know the price you are paying. We selected a 2018 Toyota Highlander and traded in a 2017 Chevrolet Spark and received full trade in value and then some. Our salesperson Bob "the bald guy" Romeo took us through the buying process. Bob was very courteous, attentive and responsive to our needs in all aspects of the purchase. The process was very smooth and transparent as Bob explained each document that needed to be signed and the reason for it. I would highly recommend visiting this dealership and ask for Bob "the bald guy" Romeo.

Only time will tell for certain if the vehicle and deal we received on a used vehicle is as good as…read moreit appears, but I must say the initial experience has actually been a painless one, maybe even a pleasant one. Anthony at Pleasant Valley Motors was a pleasure to deal with, answering any and all questions I asked of him, and getting back to me in a timely fashion. He appears to be a down to earth guy, and though he has a job to perform, he very much went out of his way for us. He and the dealership were very fair in their dealings with us, both with price and patience. The way we've shopped for vehicles in recent years is we have compiled a very small list of dealerships that we feel comfortable with and trust (if that's not too strong of a word), and that's who we look to first when we purchase a vehicle. That approach has worked well for us, and at this point in time, with what we've experienced thus far with Pleasant Valley Motors and Anthony, we will definitely add them to our list for any future vehicles we may consider purchasing.

Somewhat decent experience while buying the car although they wouldn't budge on the selling price…read moreuntil I mentioned the car needing a rear wheel bearing which I replaced asap. 3 weeks later radiator cracked. A few days after that car overheated again. Head gasket shot and heads were warped. Had 2 different reputable mechanics look at it and was told the head gaskets were gone for a while and the dealer should have known if they did their "extensive check of the car." Dealer claimed ignorance. DO NOT BUY FROM THIS DEALER! Only gave 1 star because I had to but dealer does not deserve it!

I've been going here for over fifty years. Yesterday I hit a huge porthole with my Outback. As…read moresoon as I went in to Reagle's I caught Jayson's eye (one of the owners). I explained to him my concern about the tire as well as my front end alignment. He turned around gave it to a tech, and i was out the door in 15 minutes. Who said customer service is dead!

Regales is an anomaly. They are a 4th generation business and have served their customers very…read moreloyally and honestly for over 90 years. My family has their cars serviced only at Reagles, becuase its never about them , it has always been hats best for the customer. I have never come away from there and felt that i have been cheated. Jayson and his gang would never try to talk me into something that i didn't need! Kudos to them for being a Gold Star dealersship!