I was really hoping to leave a good review but I had a strange experience there. For starters there were about 5-7 kids all over the lobby and running from the entrance of the salon to the back. I get it kids can be loud but they were screaming constantly & even bumping into the employee who was doing my pedicure, I'm guessing they were the owners kids? Not sure, the man who did my pedicure said "they've been doing that all day" so I'm guessing it's been noticeable to people as well ... Secondly, I came in for just a gel pedicure I arrived at 6:15pm and didn't end up leaving until 7:40 .... That was the longest pedicure I have had to sit for. I hate that I had to ask the person doing my pedicure how much longer it would take a few times to kind of get the service going Thirdly, I'm not sure if the guy is new or didn't know what he was doing but he wasn't getting the cuticles on my toes, I had to point out where he wasn't filing the edges of the nail & he wasn't curing the gel polish properly so it was constantly running onto my skin. I had to ask him to clean off the polish a few times ... I was lowkey looking around to see if anyone would help him but I believe the other employees were celebrating a birthday and drinking to the side & I just got unlucky as the last customer ... I paid $65 for the pedicure and it wasn't all the great to be honest .... read more

I have been coming to this salon for 3 years and I have yet to have a bad manicure. Everyone is so attentive and if you go regularly enough like I do other techs will say hi to you as you're in the pedicure chair or will ask you how you're doing as you're at the bar getting a manicure. I usually get a gel manicure and I feel like the techs are so dedicated to making sure you leave with exactly what you want/asked for. Every time I try to go somewhere else (which is not that often) I am never as satisfied as when I get my nails done at Kouture! read more

Mariana (manager) great attitude super cute, angel and thomas have all been fantastic. Getting someone on the phone or an appointment is tough unless you have personal relationships. Pretty pricey though. To charge for something that's normal like the shape or whatever should be included. Not happy with the pricing. Nice environment, parking kinda sucks but I've always had a spot :) Enjoy and sip while you glam. Usually get nails only but treated myself to a pedi this time! read more

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I have been getting my nails done here since I got to charlotte and this nail shop is nice always love my nails just super expensive be ready to spend 100-200$ read more

Kouture Nail Bar - French tip full set - Nail Salons Near Me - Charlotte, North Carolina

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A friend of mine recommended this salon to me. I'm not sure how often she frequents them. But I decided to try them based off her word. I was greeted by the gentleman at the front desk. Told him that I was in for a gel mani/pedi. He informed me that it would be a 5 min wait, then proceeded to tell me to just find my own chair to seat myself. I did so. It's a Saturday. It's not busy in there. Wide opened seats galore. Maybe 6 ppl are being serviced. I found a seat and waited for 10 min. None of workers acknowledged me or even gave me so much as a 'Hey! We'll be right with you in a few minutes!' A couple of workers even gave me puzzled looks - as if to question why I was even there. That was enough for me. I politely exited the building. I don't beg anyone to take my money. read more

I had a full set of acrylic nails, and I like how it was clean and the nail tech was careful and detailed not like the other nail salons I have done my nails with. The place was clean and put together. read more

Kouture Nail Bar - Full set - Nail Salons Near Me - Charlotte, North Carolina

I've visited Kouture a few times, each time with a different nail tech. Each person does a good job and pays attention to detail. I've loved my nails every time. Despite not taking reservations on weekends, I've never had to wait more than about 15 minutes. The salon is clean and everyone is friendly. There are plenty of color options and service types. The beverage service is also a plus. read more

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Sunday was my first time going to Kouture as it was recommended by a friend. After reading the less than stellar yelp reviews I decided to give this salon a shot because my friend says that he's a frequent patron and d has never had an issue. I should've trusted my instincts. Upon arrival I was inconvenienced first due to the lack of parking. I ended up having pay for parking which was over a block away. Next, because they don't take scheduled appointments on the weekends and I couldn't call in advance.. my friend and I ended up having to waited 30 mins to be assigned to a tech even though when he arrived .. which was 1 hour prior to me he was told the wait was only 45mins. The nail tech who did my manicure was friendly but seemed preoccupied with her phone and other items while doing my manicure. In addition to my manicure I also requested a buff & shine. All I am going to say is, by the time she was finished I felt my nails looked shiner when I arrived however, since I was just trying this place for the first time, I decided not to make a fuss and simply thanked her for her services before being escorted to the pedicure chair. Carla did my pedicure which also included a buff and shine. Carla was friendly, engaging, and gave me her undivided attention while performing services my pedicure turned out amazing! If I do decided to ever return to Koture Bar it will only be because of Carla. read more

I must say I was truly impressed with the ambiance of the salon. The pictures did the place true justice and we were greeted by 2 nail techs whom got started on us right away. They have amazing massage chairs while getting your pedicure which adds an extra comfort to your visit. My nail tech was a little softer on my service than I'm used to but did an amazing job. I have found an amazing back up spot for when my nail tech is unavailable. read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

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I went in for sns and nail art and am so impressed with the work. Everyone was friendly and my nails look even better than my inspo picture. I will definitely be back! read more

Kouture Nail Bar - SNS with design - Nail Salons Near Me - Charlotte, North Carolina

I went here yesterday, and got a full set. Thomas helped me. I was so excited because I never get my nails done. Instead, he was watching a video on his phone the entire time and had an AirPod in. He looked like he didn't care to do my nails, and frequently stopped what he was doing to watch the video. I have buildup of skin around my nails from him pushing it around, yet he never got it with the drill. Didn't clean up around my nails either. I literally had nail polish around my nails and had to clean them up myself. Also the acrylics are bumpy and just don't look good. Same with the paint job. Will go elsewhere next time I need my nails done. EDIT: I did not say anything because he was already moved on to another client with his airpod still in. I also had somewhere to be. And no I did not say anything at checkout, nothing at all. Update: Went to another salon in the area to see if they could fix them and they had to remove them due to them falling off. They had been on for not even a week at the time. read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

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Lya has been doing my nails for 2 years now and I don't think I'll ever go to anyone else! She is the most talented, most creative, passionate, and dedicated nail tech I've ever experienced. She always sees my vision through and will be honest if she thinks it's going to look bad! Kouture Nails is full of the most talented nail techs I've seen in Clt(and I've lived here my whole life). They're all professionally trained, experienced, and talented!! Thank you Lya read more

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I have been a customer of Kouture for two years, and I have been consistently impressed with the service I receive. Marianna and Thomas are incredible nail technicians and do a very thorough job. I have never had a bad "batch", and I routinely get SNS manicures, often with tips or trendy shapes. I typically do not have any breakage for at least 4 weeks, and often go as long as 6 weeks before a fill. I am a regular client of Marianna's and I look forward to our conversations and time together every month! Kouture has undergone some managerial changes and some interior changes over the years but I am pleased with the end result. Cathy, the manager, is always kind and professional to me. The renovations are beautiful: wall-to-wall marble nail bars and rows of nice, new pedicure chairs. The salon is always clean, and they offer complimentary wine as part of the service. I don't really understand the negative reviews. I recommend Kouture to all of my friends and love their service. read more

I stopped in today to get my toes done and they were AWESOME!!!! Finally a great place to get your nails done, along with other services!! The prices are super reasonable, too. I walked in and was greeted right away and offered a drink and everyone was so nice. Kathy did my pedicure and she was awesome. She was so sweet, took her time, paid attention to detail and my nails look great! They also have online booking which is super convenient. The tools were new and clean (including files and buffers) which is the most important thing to me! I will 100% be back! I'm going back this week for my nails! So happy :) read more

I am not sure why this place has such good reviews. I got my nails done here on a Wednesday and they had already checked by Sunday. I message them and they ended up giving me a gift card to reimburse me so that I could get them re-done which was very nice. I thought it was just the woman who did my nails, but then I got them done again three days ago and one nail already broke. I don't know if it's the glue they're using or if they're not putting enough on there but I have not had a good experience either time. It broke halfway down all the way and then I found a piece on the floor and glued it back together so it would look like I actually still had a nail but it looks awful. read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

This is the first time I ever write a negative review about a business, but this place truly deserves it. The owner is the rudest person with the absolute worst people skills on the planet. I was excited to experience this place as its right in my neighborhood, but I will certainly never be coming back. I got a special gel manicure and had one nail break the day after I did them. Came 2 days in a row to fix it and the owner said they couldn't accommodate me to fix the one nail. She said I either had to sit and wait 2 hours or just deal with it. I requested to make a 15 minute appointment to just touch up my one nail and she said they can't do that. It's 2021, the age of consumerism and wanted to be treated like a human being. This business is so far behind with knowing how to treat customers with respect in surprises the are still in business! read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

Lya was unprofessional and canceled my appt 20 min before my appt time. Really shitty reasoning. Will not be booking at this establishment.

DO NOT WASTE YOUR MONEY HERE!! Horrible customer service! I got there at 9:45am..they open up at 10am on the weekends. Literally the first customer through the doors. I show the manager Cathy a picture of the design I wanted and asked if they could do it. She said sure no problem. I was also getting a pedicure. The guy took 1.5hrs on my basic pedicure and a nail repair. He then attempts to do my nails. The design looked like I let my 5 year old niece draw on my finger nails. The other nail techs around were looking and shaking their heads. He drew the design on several times and wiped it off because it did not look right. I kept telling the guy to please let someone else do my design. One of the managers(I'm assuming) comes over and tells me (with an attitude) I can either get a basic design like a French manicure or wait 45 mins!(they wasn't busy at all like you would expect on a Saturday) because now the guy has realized he can't do what I'm asking for. At this time it's 1pm. I told her I've been here since 9:45am and she just shrugged her shoulders. The other nail tech is finally able to do my design and it comes out perfect but I'm still annoyed that it is now 2:45pm and I've been there since 9:45am. When I go to check out I literally hear Cathy say "charge her $40 for the design..I included your tip in that" to the nail tech that did my design. I asked since when was a design $40 and does that reflect on their price menu. Cathy goes no it doesn't but I charge $10 and up for designs. I then remind her that I've been here for now 4hrs and how everyone looked on as the guy nail tech messed my nails up and no one would help me. She just looked at me and responded "everyone does designs different and at least he tried" and walked away. Cathy is very dismissive, rude and does not provide good customer service. A simple apology would've been nice. Cathy..learn to be accommodating, learn how to speak to your customers. We to work hard for our money and should be provided with respectable customer service when choosing to patronize your business. read more

Customer service is everything in this industry. There are so many great places you can go to get your nails done so first impressions and customer service is one of the main reason that would keep you coming back. Host was not very friendly nor transparent with how long we had to wait. We were told we had to wait 35-40 mins, which turned into 1 hour and 15 mins after we just decided to leave and go somewhere else. He kept saying "they're finishing up" and another 20 mins would go by. If he was transparent from the start we would've just went elsewhere. I'm assuming they were understaffed because there weren't many people getting serviced. We also called prior for appointments and another women came in and asked if they were taking appointments for the following day and the host told both of us "we don't take appointments on the weekends" -- with that being said, a man came in after an hour of us waiting and a nail tech came to grab him to service him. 3 different techs came to the front and 1/3 spoke to us. If your going to be a salon that just lets the tech work out of and take their own clients and not service the public BE TRANSPARENT. You wasted or time. read more

I love this salon! I've been going for nearly 2 years now & they never disappoint. When I first began going to them my nails were tiny nubs & they have done such an amazing job at keeping them healthy, my natural nails are now super long & strong! I've gotten serviced by nearly all of there nail techs in the span of these 2 years & I can gladly say I've never left disappointed. The complementary drinks & the beautiful salons aesthetic is a bonus. Always feels like a luxurious treat! read more

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Manicure is not the best experience (they don't even moisture your hands), but, they are amazing at designs! read more

Kouture Nail Bar - Gel manicure + design - Nail Salons Near Me - Charlotte, North Carolina

Would not recommend. My SNS nails chipped less than 48 hrs of being serviced. I came back and got them fixed just for them to begin chipping again two days later. This picture is my nails and my bf's nails 10 days after being serviced. Mine are ridiculously chipped and his "manicure" was not thorough as you can tell. read more

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New to Charlotte, NC from Washington DC. I called, spoke with a manager to be added to the list for pedicure. I live right across the street from the shop. It's a 30-45 minute wait. The shop doesn't take appointments on the weekend. Ok. So, I requested to the manager to be added to the pedicure "waiting list." The manager indicated there isn't any waiting list; it's first come, first served. This is odd. I requested again to be added to "whatever list" sense I live across the street. The manager refused. The manager indicated I had to physically come to the shop to request service, while waiting be added to the "list." The entire interaction was super confusing & nuts. If I'm coming over (across the street) then why not simply add me to the "non-existed waitlist" mentioned by management. This shop isn't accommodating - at all. Customer service is simply poor here & throughout the Charlotte metro area. All I did was call to request services & receive the most by a manager. Ma'am, you ask caused the shop to lose business due to management's poor disposition during the telephone call & to what appears a foreign mindless policy. I WILL NOT SUPPORT A BUSINESS WHO WiLL NOT REASONABLY ACCOMMODATE ITS CONSUMERS. Make rules which make sense. read more

Cathy is great, she's so friendly and talented. The salon is clean and chic and the wine is of course a nice touch. I don't understand some of these reviews, I live close by and have been coming here for a few months now and I've never had a bad experience. 10/10 read more

Great new Plaza Midwood nail bar with super attentive staff. Took my daughter for her first real mani while I got a powder color change. We both enjoyed our girl time together and she especially enjoyed the special attention and hand massage she received from her nail tech. I will be back soon to try out and treat my husband to relaxing pedi! read more

Kouture Nail Bar - Plaza Midwood Nail bar - Nail Salons Near Me - Charlotte, North Carolina

The salon is very pretty inside. I asked for a color change on my nails and toes but the price was way more than I expected. I'm very much a "your price is your price" person so I paid it (reluctantly) even thought I felt like the services were not worth $70. A day later the polish was already peeling. It hasn't been a full week since my visit and there are bubbles and more peeling. I wouldn't be so p****d if I didn't pay so much. To expensive for mediocre work. read more

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I've been here three times for a pedi and cannot complain. They all take their time and do a great job. Polish lasts nicely for about 3 weeks! If it weren't for my nails growing, I could prob go longer, lol! Kim, Kathy, and Thomas are great! Today I walked out and messed up a nail and came back in and he happily fixed it. Then left. Went over to a friend's and her dog stepped all over my toes. Ugh, lol! Called to see if I could get them fixed and they said yes. Thomas was too sweet! Only a few were trampled on but he removed all of the polish and completely re-did them. What a gem! read more

Had a gel mani and pedi (9/27/20). Loved the pedi, but by 2/3 days later my gel manicure was lifting. I contacted their business and they let me come back and redo it. I loved their quick response and willingness to make it right. I will be back. Thank you C(k)athy! read more

Kouture Nail Bar - Gel mani - Nail Salons Near Me - Charlotte, North Carolina

Rude! I live around the corner so walked in one day on a slower day maybe it was on Wednesday around 3:30 it took someone 20 minutes to greet me & that was after I walked up to them and they said that they couldn't help me, I'd have to come back another day & to call before I come LOL Even though they have a sign out front that says walk-ins welcome read more

Love this spot!! For those of you who know, finding a good nail tech is tough but Brushed has made it easy. Every single technician is amazing at what they do, I haven't had a bad set yet! The general atmosphere is extremely relaxing with comfy chairs, calming music and wine! (Can it get any better?!) I always feel like a hassle when asking for a second glass of wine but Tony got up and brought the whole bottle out for my girl and I. Can't wait to come back and see them again! read more

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Super cool place. I was looking for a new nail salon and decided to give this place a try. My nail tech was Vincent and it did a really good job. The decor is really nice and modern and my experience was great. I did look at some of the previous reviews but my experience was different. I did notice a timer with the pedicure massages. Not the chair massage but the tech hand massage. That didn't really bother me though. The tech that did my toes showed me the timer and told me she was gonna be giving me a 4min massage. She was very transparent about it. I didn't see any issues with that. In the end I loved my service and I'll be back. read more

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Worst nail place in Charlotte. I got my nails done here 2 weeks ago, three days after one nail completely chipped. Now almost all my nails are chipped or broken off. Went back to try to get them fixed and they have a policy where you can only get your nails fixed after 5 days of service. Absolutely a joke, will never go here again and I do not recommend wasting your time or money on horrible service read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

So incredibly worth every penny because your nails will last FOREVER. Do mine every 2-3 weeks here. I always ask for Thomas! He is a perfectionist, he'll fix you up without even having to ask for it. He just knows. Great experience every time I go. The champagne is always a plus too. & the blow outs are only $40! The stylist, Derek, Is talented. If you want your blowout to last and look modern go to him. read more

Kouture Nail Bar - Asked for beach waves and was very pleased with results - Nail Salons Near Me - Charlotte, North Carolina

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I'll start with the good stuff. Aesthetically, it's really nice. very instagrammable. i came in here for a basic manicure. i know people aren't excited to do a basic manicure because i guess it's not that profitable but it's a quick service and i tip well. i sat in here for an hour being passed off from one tech to the next. the energy was nasty. i won't be back. read more

Came in early Wednesday morning, they weren't that busy which was great, I got the deluxe pedicure and a full set. The last few times I came I hated my full sets which were done by the older lady who's in the first bar last chair, she's so sweet so I felt bad telling her. On Wednesday when I came in I let the girl in front know and asked if I could try someone else she said sure but if I minded the lady doing my pedicure, I said no since she's never done my pedicure so I'll give her a try. She cut my big toe and she didnt paint my pinky, again she's really sweet and I didn't mind the cut cause I mean it was an accident but she forgot my pinky so I would just skip that lady all around from now on. My full set however was done by Mariana and I'm INLOVE. I'm so glad I opened my mouth Wednesday and she ended up doing my nails, they look so good. Will be back just for her! read more

Kouture Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

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Very nice salon!!! Staff is awesome and more importantly when you enter you are greeted. Super clean. I would suggest adjusting the air conditioner to comfortable and turn the tv on something other than what has been playing Other than that this is one of the best nail salons I have been to in a while. read more

Awesome environment & friendly staff ! Very quick and professional. Check them out if you are in the Charlotte area !

Kouture Nail Bar is my favorite nail salon! I've been coming here for over a year and I'm always so impressed each time I go. I'm from Charlotte and have been to a lot of nail salons-this one is the BEST! Everyone there is incredible-Mariana is my favorite! I get my nails done every 3 weeks and go monthly for pedicures:) They do get busy (because they're so awesome) so plan accordingly! Try this nail salon-you won't be disappointed, you'll become a loyal customer like me:) read more

Arrived at 6:05 for three pedicures an a full set me my boyfriend and his seven year old son they charged 35 for him just basically to get his feet rubbed I had to wait 30 mins because I had acrylic on one toe then I didn't have a jet in my tub when the guy finally came he just polished my toes so this son finished first but they insisted to pay now even though we are all together after waiting for my pedi they informed they can't do my nails but 20 min later started doin someone else nails terrible customer service read more

Owner is very rude and doesn't know how to talk to customers. SAVE YOUR MONEY!!!! Do not support this business if you wanted to be treated with any respect. read more