Very disappointed in their customer service. I received a FREE PEDICURE voucher, eagerly went in to get a pedi (I was going to pay extra to upgrade from the basic) and the two young girls at the desk told me they don't accept these. The voucher has no date or any restrictions listed! No attempt to offer any alternative and barely a sorry was said. I took my business elsewhere and will keep it that way. Very embarrassing look for this salon read more

Sassy Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

They do a great job here and the place itself is big, clean, and relaxing. Be sure to book ahead though, I haven't had good luck with walkins! Either way, I'll be back. read more

Extremely disappointed with customer service, coming from a previously loyal customer over the last 2 years. I had a less than desirable experience getting an acrylic full set and expressed my dissatisfaction with the shape, polish, and length to the front desk staff. Was given $10 off of my service when my nails looked the worst they have ever looked (pictures attached). I was willing to go back another time with a different tech and was told I was unable to request anyone ahead of time for any day between Friday and Sunday. I expressed that they would be losing my business and they did not seem to care even though they are familiar with me as a customer of 2+ years. Got a return phone call from the front desk that offered I can come in and wait for the tech I was interested in which is not a solution. read more

Sassy Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

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So I have gone to this nail salon a few times and I will say, I'm at a 50/50 as to how it turns out. However, given my last nail appointment I would say it's just not worth it. I get dip which can typically last me 3-4 weeks minimum. I got a dip French manicure 10 days ago and 4 of my nails have already broken. I went in 1 week from my appointment date with two nails broken and was charged to have them fixed but given it was the thanksgiving and I was going home I was kind of at a loss. Overall just really inconsistent and to have to almost half my nails break within a week of getting them done, it was a waste of money. read more

Each time I have been here, there is always a lot of effort put into my nails. This is the only place that actually listens when I ask for the shortest nail possible with the tip addition. They offer a free bevvy, once a month healthcare discount with your badge, and are walk-in welcome! The staff is very friendly and welcoming. I haven't gotten a pedicure here, but after watching so many today they look worth the money! The place is really clean and it's a great location. Free available parking in the garage in the building! read more

Jessica is the best. This is a few days old and still looks amazing. The location in South Park is by far my favorite. read more

Sassy Nail Bar - Bubble Bath Acrylic full set - Nail Salons Near Me - Charlotte, North Carolina

Need a place to get my nails done before I head to Nashville. And since Sassy was just down the street. It was perfect.. Greeted right away as I steps in.. Salon: 5/5 apparently opened a month ago. Very clean, organized and very white.. Floor and whole salon has a white marble theme.. A nail bar toward the front. And about 8 to 10 pedicure chairs. Staffs: 5/5 staffs was attentive.. offered a varies of refreshments.. And everybody get a complimentary mini back massage.. I was short on time so I just opted for a gel manicure.. Mine came with the soak your hand in a hot mitts. Which I desperately need.. all my dry hands and cuticle melts away.. I do love this place. I have my go to by my house. But when I'm in need and a back up. This will be my go too. Ask for Joanne. She does mani/pedicures and body waxing. read more

Sassy Nail Bar - My simple gel mani. Please don't mind my dry hands. Wash it a lot - Nail Salons Near Me - Charlotte, North Carolina

We have all been in quarantine and I was skeptical about going in the salons, but trust me when I say this nail bar was on top of their game. Mask have to be worn at all times and if you don't have one you can purchase one at the front desk as soon as you enter. I noticed that they cleaned each seat and work station after each client left. They sprayed and wiped down everything numerous times while I was there. My nail tech Oak is the Truth! Literally guys! She completed my spa pedicure, full gel set, and waxed my eyebrows. Oak took her time and made sure everything was right upon my departure. Check out either location! read more

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I've been disappointed here the last few times i've gone and maybe it's because I've been seeing different nail techs than my usual. Oak is such a great and detail oriented tech but if you can't get her I would probably skip coming here. Appointments typically don't start on time (not a big deal for me I'm indecisive picking a color anyways). I got and SNS color and it was complete in less than 30 minutes (no manicure, i did not want one) but the whole process seemed rushed as other got frustrated with not being seen. My skin around my nails was cut as she was moving so quickly and I was left with rough and bumpy nails. They have a great selection of colors but I just can't justify coming back for now. read more

Sassy Nail Bar - Visible imperfections on my nails - Nail Salons Near Me - Charlotte, North Carolina

Great second location for sassy! If you have read my review on the original location, you know I love this nail bar. I do think they are one of the best places in Charlotte, if not the best. I called the original location at Morehead and they were busy. I just noticed while driving by that they had a location in the Dilworth area. Not far from the original. It's less known about, so the wait time is less. I called ahead and they were able to accommodate me right when I walked in. A technician was very kind and did a great job. The manager was also very kind and was keeping things well organized. I will be back at either location, but this was a nice change. read more

Sassy Nail Bar - Very nice space - Nail Salons Near Me - Charlotte, North Carolina

Sassy is the only nail salon that I will go to for my gel polishes. I have been here twice already. I like the new location because it is not as crowded yet and there are more times I can get in and out quicker. The first time I went, I wasn't happy with how they did my polish. It did not stay on very long and I was pretty disappointed. However, they did take care of the mistake. I've learned to just ask for 3 coats vs 2. It just holds up better in my opinion. The space is so beautiful! I love the music they play. I can't wait to come back here and get a pedicure. The chairs look super comfy and relaxing! They are very organized and neat. The staff is always so nice. Park in the garage attached to the building. It can get busy, but I usually always find a space. read more

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Sad to see all the negative reviews. Oak is my regular nail artist and does a fabulous job. She is amazing at nail art and super detail oriented and never rushes! There some times is a wait for appointments but I would rather that than being rushed through. I have had better pedicures in CLT than at sassy but for good SNS you won't find better! read more

Sassy Nail Bar - SNS by oak - Nail Salons Near Me - Charlotte, North Carolina

If you want to have a mutual respectful client service relationship, don't come here. There is zero appreciation for long serving clients and the manager will make sure she emphasizes this. How tacky! Minus a few rude staff members, this place is a B. read more

In Charlotte visiting my sister-in-law and we visited Sassy for a classic mani/pedi date mid-afternoon. We went at the perfect time, wasn't crowded yet and could take in the ambiance. This nail bar is super edgy, modern furniture and design, floating shelves with nail polishes, and a wide array of drink options. I love their pedicure chairs, they even get your butt haha I ended up ordering the Sassy pedicure, that actually turned into a Basic. My nail tech was so funny, we spent the entire time talking we forget about all the frills lol I loved the women Shirley and ugh I forgot her name! They were so real, we talked about everything under the sun. My nails, SNS, came out perfect, same with my toes. It was a completely pleasant appointment and I'd love to visit again on my next visit. read more

This was my first and last visit here. The guy doing my sns was completely finished in 30 minutes. My nails aren't smooth, the corners of them will cut open skin, the fingers look different, and they left parts of my nail shiny when they were supposed to be matte. For the amount I paid, my nails should be in way better condition. Extremely dissatisfied. read more

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Brand new location to East Blvd, very bright and white & clean! Opened 3 week ago! You can park in the parking garage, which is located right behind the salon. There are 3 ways to get in and out of the garage. One on East Blvd, one on Scott Ave, and one on Kenilworth Ave. Good location! They have a sign in sheet right when you walk in, on the left side. There are 14 massage chairs for pedis and 10 spots at the bar for nails. All the polish color options are in the middle, and there's a good amount of choices. They do have complimentary drinks: cocktails (margs and such), mimosas, and water etc. I tried the Strawberry Margarita, comes in a small cup. Not bad! I came on a Tuesday like 3:45, they have 5 techs here. Only a few minutes wait, though I was the 4th person here. Clean as in they line the pedi bowl, use gloves. "The Basic Pedicure" $28. I got a good little massage, and happy with how my pedi went. No rewards system as far as I can tell. In and out for the basic pedi in 40ish minutes. I will be back! read more

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Have been here a couple times and each time it gets worse. Waited for 50 mins and didn't get great service. I am a member client and they have randomly changed rates without letting clients know. The people working the front desk are not very friendly. They turned some people able for walk ins over an hour before closing and then let some come in. read more

expensive for subpar service. I just paid $13 to have the dip soaked off my nails. They neglected to inform me that cutting them would be an extra $3. I've gotten many of dip manicures here and pedicures and always leave unsatisfied. They also up charge you when you get a dip manicure if you opt for the "manicure" which makes no sense to me. Aren't you already paying for the manicure? Oh and shaping your nails will be an additional $5. The pedicures I've received here have lacked attention to detail Each time I feel as thought they just want me out of there as fast as possible. Their work is passable at best. read more

Not sure why they don't have a higher rating, but I had a great experience here. They were running a bit behind but made a point to update me and apologize for the delay, but aside from that, this was literally THE best dip nail I've EVER had! And that's even in Florida. Oak did a phenomenal job and was super sweet. I'm someone who when my nail tech does my nails beyond my expectations, I stick with them! I will definitely be going back to see Oak and I highly recommend her! read more

Sassy Nail Bar - OPI #3 dip - Nail Salons Near Me - Charlotte, North Carolina

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Ask for Kelly. She takes her time and gets the shape right every time! She keeps my nails very healthy. read more

Sassy Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

This place is in my building and it is clean and fairly fast if they aren't too busy. Always a good consistent mani and pedi

Pedicure was 42.00 I had to buy a foot scraper and stone and scrub off my own calloused feet AFTER the pedicure. Rather than a massage I had my feet and calves hurting from my tech's nails doing more damage than calming. I won't be back. read more

Great service, the stylists listened to exactly what I wanted and portrayed it perfectly. I called to set an appointment about 45 mins prior and they were ready for me as soon as I walked in. I love my nail shape and color! Very pleased, thank you! (Kelly did my nails) read more

Sassy Nail Bar - Gel coffin shaped manicure. Color 114 - Nail Salons Near Me - Charlotte, North Carolina

I got charged $5 for a matte top coat. Now, when switching a regular top coat (which is much stronger anyway) for a matte top coat, it should be an even trade. I didn't ADD a matte coat to the original top coat. Also, the SNS only lasted 8 days. I've had 3 nails bust in half. I paid $75 for nails that lasted 8 days. This is actually the second time my nails didn't last from this salon. I will never ever be back and you should save your money. Also...for the owners..the chairs are entirely too high for the counter top. My legs were smashed in the chair and I was hunched over for the hour I was getting my nails done. The chairs are too high for the high counter top. read more

I am rating Sassy Nail between a 3 and a 4 but we will go with 4 stars. My husband and I came in for pedicures and I also got a gel manicure. Pros: We called ahead for appointments and were seated right away. The salon is new and clean with beautiful decor. Color selection is very broad for both regular polish, gel and powdered colors. It was not crowded and our services were performed quickly. He enjoyed his Sassy pedicure ($38 - prices were recently raised) and I think he got much more for the extra $8 than I did for my Basic pedicure ($30). Free 2 hour parking in the garage nearby. Cons: My tech was rough taking off my gel polish and doing my new color. I asked about the difference between gel, acrylic overlay and powder mani prices and it seemed like my tech wanted to upsell me from $35 to $50. Nowhere have I gotten an acrylic set for $50. Also, I switched from a Sassy pedicure to a Basic pedicure because I was wearing the wrong pants to pull up to my knees. It would defeat the purpose of the scrub and massage to only do my ankles. The tech seemed annoyed that I didn't want the higher priced service. Overall, with tip, we spent $123 for two pedicures and a gel mani. read more

This is the first time in Charlotte I've gotten my nails done and didn't feel like i was inconveniencing the nail tech by being there. Hue is AWESOME here! She works fast, is very skilled and detail oriented. The girl up front was really sweet too. I've definitely found my new nail spot! read more

Sassy Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

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This nail salon may look all fancy but trust me the work is horrible .. I went here because I wanted to try a new nail salon so I seen that it looked super cute and fancy so I figured the work would be as well but come to find it's TRASH ! also they offered me something to drink & I didn't even receive it .. what was the point of askin ? my middle finger is crooked ..overall I wasn't satisfied. I will no longer be returning.. read more

Sassy Nail Bar - Shape is not cute & middle finger is crooked - Nail Salons Near Me - Charlotte, North Carolina

came in for a pedicure. the service was rushed, the water in the tub was not warm or hot, and the technician never checked if my toes were dry before sending me off. not super impressed and would not come again for a pedicure read more

I am not one to ever post a yelp review, good or bad, and Sassy Nail Bar looked like it would typically be good but in my first experience I was not pleased at all. Went in to get one acrylic nail fixed and waited about 30 minutes before anyone began working on it. Many people were helped before me even though I came in before them. A simple nail fix took an additional 20 minutes and after being told I was in a time crunch they still took their time, tending to other customers needs before my own. Ultimately left before the nail could even be painted. After telling them I was not pleased with my service they were gracious enough to not charge me (but also would have charged me $5 for what ended up being a simple fix). Overall, my expectation was to have a quick nail fix but instead felt passed over for other customers. -Will not be returning. read more

Probably a good place if you're a regular. It was clear I wasn't. Typical Charlotte exclusivity. I did a walk-in pedi, so I was patient that I may need to wait. HOWEVER- My tech kept getting pulled away to assist other guests, while literally everyone else in the place had nonstop attention, many with two techs at once doing nails and toes. I was left for 15 minutes soaking in cold water. Everyone else got their drinks refilled multiple times, check in, etc. so I really felt like an outsider. FYI I have actually done nails for many years so I understand the logistics of a salon. Mediocre callous treatment and poor polish job as well. The only nice thing was the foot massage, which was very enjoyable and really the only thing that seemed like full effort was put into. Won't be back. read more

Disappointed with my basic pedicure and manicure. Nail tech was more interested in what was going on around her than my feet. HOW do you file nails without looking at them? Barely clipped my cuticles and did not clean under my nails for either service. I have not been to a nail salon since before the pandemic and it was really disappointing that the nail tech rushed through the service, skipped parts of the service and in general was just too busy to get to the next client to give me a quality, fullfilling service I was paying for. There are too many other nail salons to use, I won't be going back to Sassy Nail Bar. read more

I never write reviews but this place is worth a comment. Literally had the best mani & pedi of my life. My ombré nails are flawless!

Long wait times with appointments: I always like my nails when I go here, but it takes forever to get seated. I always have an appointment but I am consistently waiting 30 mins after my appointment time to be seated. Really makes the whole experience bad. read more

I love this place but today something disgusting occurred. I went in for a jelly pedicure and an abs manicure. The girl doing my pedi I love and did wonderful. A different technician threw someone's used drink cup in my foot bath area during my pedicure and was joking about it. This is beyond disgusting, unsanitary and unprofessional. Normally I would tell everyone to go here but now that is not the case. Completely unprofessional. She was the only one with her hair down and was doing manicures while I was there. read more

Sassy Nail Bar - Nail Salons Near Me - Charlotte, North Carolina

The very BEST! I won't go anywhere else. The salon is always clean, impeccable decor, all of the techs do a great job.

I have never experienced such poor customer service. The receptionist was not welcoming. We were told the wait would be 1 hour, came back within the hour and only I received service while my partner waited an additional hour... at this point, my partner decided to opt out of service because of the lengthy wait. Fortunately, the young lady that did my nails was polite, but the remaining staff lacked genuine customer service. Needless to say, I will not be back. read more

I reached out through yelp to make an appointment for a pedicure at 6pm. I was answered quickly back saying I was all set. I arrived at exactly 6pm. One girl walked in just one second ahead of me and asked for three seats together for pedicures. I pick a color and am given a seat. First there was a hair on the chair which is gross. I sit down and am promptly ignored for the next 15 minutes, no one even put water in the bowl. During these 15 minutes one person with the girl that came in before me gets a technician and gets started on his pedicure. At the 15 minute mark one lady gets finished up and her tech goes to another person. Another 5 minutes go by no one communicates with me so I get up and leave. No one says a word. read more

Their receptionist is very unorganized. The were 35 minutes late to MY appointment and did not care

Overall okay. The nail tech I got was mad I wanted regular polish instead of gel so she upcharged me for my "nail shape" even tho it wasn't a specialty shape. The polish job was good and the facility was clean. Aside from the rude nail tech it was a good experience read more

I've been coming here for years, even before this location opened. At first, the staff was welcoming and provided a consistent quality product at a fair price. I got compliments left and right and told everyone I know to come here. Now, I'm not so sure. Every time you breath while asking for a nail design, it gets more expensive. My nail tech during my last visit completely botched my nails, filing them way too short, only to turn around and ask me to pay more for extensions! They even ask you to pay extra for filing your nails in a certain shape, which is a complete rip off and should be provided in the manicure service. 20 dollars extra for even the smallest design is absurd. The new nail techs are rude and will laugh at you and talk obviously about you in front of your face, and the quality of the nails has severely declined. For a nail salon that advertises their ability to do ornate designs, the nail techs will make you feel super guilty for asking for anything complicated. (I see now where the "sassy" part came from) I am super disappointed that the owners have let this happen over the years. If you want to come here, be prepared to feel completely uncomfortable in a 2/10 environment for an hour for a 7/10 product. read more