LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

This was SO fun! We rented 6 bikes and 2 child carriers that attached to the bikes. Our ages ranged…read morefrom 71 down to nine! We rode the bikes from Traverse City to Sutton's Bay for the day. We shopped and hung out at the beach all day then rode the bikes 15 miles back. We all loved it and we will definitely rent from Riding Electric again soon!

I had a really lovely and easy experience with Riding Electric. They were very responsive to my…read morecommunication and very friendly to deal with. The Leelanau Trail was inches away from the shop which was incredibly convenient. The trail is a delightful mix of shade and sun, and very well maintained. The bike was in good shape and pretty fun to ride. My only complaints are the weight of the bike and no easily accessible water bottle holder. The heft of the bike made taking off a little bit of a challenge. So when trying to cross one of the many roads that bisect the trail it was a little stressful trying to get myself moving quickly. The bike did have a large saddle bag that held my water bottle and could have held a book, bathing suit, lunch, etc if I had been riding to the Suttons Bay beach (which is what I'll do next time!).

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

Terrible customer service. Some customers need help in person for questions before fully booking…read moreonline. Waited at the rental booth rang bell few times, nobody even acknowledged or asked me to wait if they were busy, few staffs saw me too. Maybe came at wrong time, I really liked their options but will not bothering to coming again.

We really appreciated Jordan setting us up with bikes for the afternoon. Super helpful, very…read morefriendly, and informative. He also helped out our friends to ensure that their bikes were in good shape before hitting the trail. Cannot think of anything that could have been done better. Location related to the trail is perfect... Highly recommend.

Great experience with Grand Traverse Bike rentals. Nothing could have been better!…read moreFrom delivery and pickup to our Airbnb, to an exchange from road to e-bike, to the quality of the bikes--a perfect week exploring the Leelanau peninsula Great customer service!

My bike had a flat tire so I called to see if I could walk in for a repair. The very polite…read moreassociate on the phone told me, "bring it in and we will take care of you!" This is exactly what they did. They took my ancient bike in and got it up and running in no time. I made sure to wander the store finding things to buy. They are well stocked and organized and had good prices on everything. If you need to rent a bike or if you're in a pinch because your bike needs attention, Suttons bay bikes has ya covered!

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city…read moreand had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people!

My wife and I purchased Urtopia bikes October of 2025. We decided to switch to the "gen 2" model…read moreMay of this year as it more suited our needs. Matt and Doug navigated us through our transition to the newer model with patience and personal attention resulting in us taking possession of our new bikes. Two takeaways from our Pedego Bike shop experience. 1, I can't emphasize strongly enough how great Matt and Doug are to work with. Both personable, experienced and technical guys who get you on the right bike along with a pleasant experience. 2. Our Urtopia bikes are fantastic bikes. There are two carbon generations to look at. Each provides an experience for different needs. I recommend you research both. I also recommend highly checking out Pedego Bike shop in Traverse City if you are looking for a great bike and a wonderful experience. EB Petoskey, Mi

Rented from this store two years ago and the rental was perfect. Very reasonably priced and the…read moreequipment was awesome. Would highly recommend you come to this location as they are very knowledgeable and capable of setting you up with whatever you need.

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

The perfect place to rent a kayak in TC! I had never kayaked before and my husband had only kayaked…read moreonce before when he was a kid. The younger guy who was working was very patient with us and took the time to explain things (and helped calm my nerves). He did a great job telling us where to kayak to and helped us get into the water. An hour rental was plenty for us newbies and we had an absolute blast out on the water. This is a great place for newer kayakers to rent from and I cannot wait to stop by again the next time we are in town!

The guys that work there are always so nice, so accommodating, and very helpful! They also have…read moresome great skate and scooter events they host.

Great guys and a great rental experience. I just had bypass surgery two months ago and not ready to…read morego all in on a road bike. So I rented from Bay Front, got a great bike, awesome treatment and they ordered perfect weather for the day to go with everything else. I strongly recommend checking out Bay Front Scooters for a rental or a great new bike!

We purchased a Jamis bike from Grand Traverse Cycle and the owner Matt provided a great knowledge…read moreand service regarding which bike to purchase and adjustments needed for my wife. I would recommend this bike shop to everyone.

Bike shops all have lots of bike stuff. What makes a difference is the service. This place is owned…read moreby a very friendly, knowledgable, helpful guy. He set up my husband'a rental snowshoes and even showed me how to use the pair I recently bought. Will definitely come back in the summer for cycling stuff!

Booked 539 Bay * Walk-Out Garden Residence | Bay Views 104E for a weekend in August in Traverse…read moreCity. Good location. Unfortunately, there were ants all over one bedroom and bathroom and kitchen areas. When we contacted management, they apologized for the inconvenience, and said they would find a solution. They contacted their maintenance team and were getting it scheduled. No updates and no solution. No maintenance came. We'd also had an emergency communication elevator alert beeping outside our door. We reported as well as others in the building had. They noted to us that they addressed with maintenance. No one came to fix it. There was also a rubber strip missing from the bottom of the shower door, which led to water pouring onto the bathroom floor. There were light bulbs out. There was trash not cleaned up on the floor around the bed. On the last day, prior to check out time and prior to my checking out on the portal, the cleaning service arrived to clean. Disappointing.

We booked a home in Grand Haven in March. About 30 days before our trip, they called and asked us…read moreto move our dates a week later. They said the owners wanted to use the property for their daughter. I explained that we are flying from Arizona to Michigan for this vacation so we have airfare, time off work, time off school etc for 7 people. A few days later I received a very generic email stating the property we booked was no longer available. They suggested another property (same town but very different walkability, different bathroom count, different setup). Had I cancelled this late in the game I would have been responsible for 50% payment (mind you I had already paid in full). There was zero concession offered, zero apology, zero kindness. To add insult to the situation, I still receive automated texts regarding my upcoming arrival. So I had to scramble to find another place (with less than 30 days) and pay that in full while awaiting a refund on my first booking. Epic failure in customer service.