Fair price, quick and quality service. Replaced a thermostat in my 2011 Ford Expedition, good…read moreexperience all around

They really helped me out when I was in a jam with my car. They were very knowledgeable and…read moretechnically proficient and went the extra mile to fix my car.

2nd review, four years later, this time a 97 Ford Ranger that I thought would need a new engine…read more Randy replaced the radiator, thermostat and water pump, did a thorough flush and had it ready the next day. Nothing like a mechanic you can trust. Thanks again, Randy.

New to area and just popped in to have some things checked out! Definitely friendly and helpful!…read more Honest too!!! That was surprising

Any time I get the chance, I warn people about this auto shop. The wife/receptionist has a very…read morerude attitude. If you're only going for something simple like an oil change, you might be fine. But if it's anything more than that, I'd recommend taking your car somewhere else and saving your money. In my experience, you can end up paying a lot without having the problem fully resolved. One time while I was waiting for my car, I overheard the owner tell his wife to charge a customer more after they had gotten into an argument. That made me question whether their pricing is always fair or consistent. This was my experience, and I wanted to share it so others can make an informed decision. Consider yourself warned.

After spending $1,800 in good faith, believing I had found a mechanic capable of servicing all six…read moreof my vehicles, I was disappointed to discover the poor level of customer service. Here's what transpired: I had $1,800 worth of work done on my vehicle, and when I picked it up, I noticed a whistling noise that wasn't there before. When I inquired with the front desk lady--who had an attitude from the start--she quickly became defensive. They later found that the new power steering pump they installed was defective, but instead of an apology, all I received was a statement that they would need to warranty and replace it. Today, when I returned to pick up my vehicle, I noticed a rattling noise that both mechanics attributed to fluid on the belt, which was caused by their work. When I mentioned this to the same front desk lady, she insisted the noise had always been present, completely unaware that the mechanics had already explained the situation to me--one even mentioned he knew it would be an issue. Since it wasn't my fault, I suggested I would buy the belt myself and asked if they could install it for free since they caused the fluid issue. Unsurprisingly, her rude response was that they wouldn't do anything for free, and she hurried off to find someone to address my concerns. When she returned, she stated that they would install the belt for free but would no longer work on my truck. At that moment, I decided to take my business elsewhere. I don't even need them to replace the belt for free; their attitude and lack of customer service were unacceptable. It's important to note that I had previously had them replace a valve cover on my Nissan and was completely satisfied. Today, before this issue had occurred, I inquired about repairs for my Ford Expedition. This place will never get my business again, and she really needs to work on her attitude--understanding that repeat customers and positive word-of-mouth are vital for success.

Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.

Have always been happy with our experience here. They have always been honest and have gone above…read moreand beyond to make necessary repairs and find issues we didn't know existed.

I feel like our Volvo XC60 is in good hands with Mitchel & Devon at Hailey's! They take the time to…read moretalk in layman's terms about the repairs & do their best to save us money! Glad we have them for our Volvo service!

EDIT: Norris Automotive issued an apology on a review, after reading other reviews I do believe…read morethis to be a genuine mistake from them. I brought my car to Norris Automotive because it was local and my vehicle had to be towed. From the very beginning, this turned into one of the most frustrating and dishonest service experiences I have ever had. I was told my car was flooded, needed a tune up and a new battery. The estimate was already steep at $600, but since the car was already there, I agreed, thinking at least the work would be done properly. Then I get the call that car is ready, the total is now $705. Annoying, but I stayed hopeful that the extra cost meant quality work. I was wrong. I pick up my car, pay the bill, and the receipt says I was charged for new spark plugs and a new battery. That's it?? When I get home, I pop the hood and to my surprise, the same corroded battery is still sitting there. On top of that, my engine cover is now cracked, something that was not damaged when I dropped the car off. I call immediately. Ryan puts me on hold and comes back with, "If you come back tomorrow, we will put the battery in." No explanation. No apology. No accountability for charging me for work that clearly was not done. At that moment, all trust was gone. I would not trust this shop to put air in my tires. I told them I wanted my battery money refunded. Ryan says I have to bring my card back in. On the drive over, I notice I was also charged an environmental and supply fee, something I would understand if they had actually replaced and disposed of a battery, but they did not. When I walk in, Ryan tries to play it casual and asks for my card. I ask him directly, "So I am paying $500 for four spark plugs?" He looks me dead in the eye and says yes, $110 for the spark plugs and $290 for labor. Oh, you mean the same labor that was supposed to include installing the battery they never installed. Absolutely unbelievable. I also ask about the environmental fee, he only offers half back.. Wtf? This place charged me for work that was not done, damaged my vehicle, raised the price after the fact, and offered no reasoning other than it was "an honest mistake". So you admit you have no quality control? If you value your money, your car, and your peace of mind, do not go here. Receipts of initial battery charge and refund attached. Stay clear.

They take good care of my vehicles whenever I need them too.. prices are very affordable I thinkread more

I had an incredible experience buying a new 2024 Subaru BRZ tS from Mark Manning at Flow Subaru of…read moreBurlington. This is also perhaps the ONLY dealership I've ever purchased from that didn't relentlessly try to squeeze every penny out of me. If you're looking for a new Subie, I can't recommend Mark enough! I first spoke with Lee the sales manager over email and he put me in touch with Mark for a test drive and to answer any questions. I was apprehensive because I hadn't driven stick in well over a decade, and Mark (nor anyone else there) never once made me feel uncomfortable and was so generous and patient with me relearning on the spot. I fell in love with the car, and started all the paperwork to make it happen. Their finance guy Randy was also so wonderful to work with, and was so genuinely kind and understanding with any concerns I had before finalizing the deal. If it weren't for Mark and Randy's notable patience and customer service, I think I might've walked just because I didn't have a lot of time to decide. Even with that knowledge, neither Randy nor Mark ever pressured me into deciding. Once I did agree to the deal, they didn't try to force a bunch of extras down my throat like most dealerships have and made the process very easy and painless. I came the next day to take delivery and continued to receive the same level of customer service and kindness as I expected, and Mark took lots of time to go out of his way to answer questions he wasn't sure about and make sure I was happy before leaving. I had a wonderful experience overall, and the biggest takeaway is that they're just good people who aren't judgmental or shady or misleading. Big kudos to them for how they operate their dealership.

Avoid this dealership... Flow Subaru of Burlington NC! I picked up a fleet vehicle from the fleet…read moremanager, Jason. The front passenger seat had a stain and mold. His was solution was to detail it, wiped his hands of the car and pass the vehicle off as new. This dealership is shady and doesn't take any responsibility. Now I have to deal with a stained seat and foul order in a supposedly new car. Additionally, as I was waiting for a resolution, I overheard another salesperson giving a high pressure sales pitch to an elderly woman and trying to pressure her into signing a contract today. This is what gives car dealers a bad reputation. RUN from this dealership!!

3 years later, from my original work and engine build from the one and only, Dr Mopars High…read morePerformance, "The Dame" is still going STRONG!! My Durango is an absolute blast to drive. Every single time I get in it, and step on the gas, it just brings the biggest smile! I will NOT trust anyone else to do any kind of engine work, or maintenance, then DOC himself!! You want your Mopar done right, look no further. Don't even bother wasting your time going to anyone else!! DOC!! Thank you for keeping "The Dame" on the road. Thank you for all the long hours, time, and effort, in making "The Dame" what she is today!! From my Google Review...Well, what can I say. I took my 2014 Dodge Durango RT to Dr Mopars High Performance after shopping endless hours with performance shops from NC, SC, to VA. Not quite sure how I ended up here, but so glad I did. I had a blown head gasket on my Durango, that even regular repair shops didn't want to touch. So I decided on just doing a full engine rebuild. Everything new except the block, crankshaft, and heads. (The heads basically received everything new, and polished ports!) With a little bit of performance upgrades like cam, throttle body, headers, MDS delete kit, lifter and springs, catch can, coils. And I'm sure I missed something in the list?! Also received a full transmission fluid and filter change. Well, she is back in the driveway, and man oh man, does she roar. Well worth the wait. And 1/3 of the cost of all those huge performance garages. I will say this, Chris always returned ALL of my texts. He always kept me informed along every milestone. Did it take longer then your bigger shops? Absolutely it did. This is the beauty of small business, that's the fabric of our country. More then worth the wait, and cost!! Thank you Dr Mopar! https://maps.app.goo.gl/Hn7Mj4x81TJjfRm59

After calling several shops to have a gear vendors overdrive installed on my 73 Plymouth Cuda 440 I…read morewas turned away each time. Chris and Ron at Dr. Mopar's were happy to help. They quoted me the job and went above and beyond to get it done. Even making a few trips to Raleigh to pick up and drop off the drive shaft. Best part. My final charge is exactly what was quoted and the unit works beautifully. Chris texted me pictures of the progress daily. I'd feel comfortable hiring him again for my next job.