Jessica Carlson was awesome in helping us get our X3 all set up with dual keys. She took the time…read moreto explain additional tricks and setup options to us, even though she was not our original salesperson. In addition to her service, I highly recommend this dealership, as every other person that we worked with was super attentive, responsive, and welcoming to any requests that I have had. I love my new X3 and am glad to be a BMW owner!

All around the absolute worst service I've ever received in my life…read more Horrible customer service It took 8 days for me to be able to take my vehicle home. It was near impossible to get in contact with management. Documents had been signed but the dealership refused to give me my vehicle until they received the check from the bank, regardless of my 20% down payment and having all of the information for the bank I was doing my loan through AND having the tracking number for the check that was coming by mail. Incompetent Management 4 separate times, errors were found on the documents. From not reflecting my 20% down payment initially, to not removing sales tax (vehicle was being registered out of state), not putting lean holders information on documents, and when I went back to have documents fixed they STILL put the wrong banks information on it. I would have had to go back to have it fixed AGAIN if it were not for the fact that I asked to see the paper before they submitted the document again. Argumentative salesmen When trying to get documents fixed I couldn't get in contact with management so I texted the salesmen who claimed "this would've gone smooth if you would've financed through our bank" like he had told me to do. When I asked for management's email he claimed "we don't give out that information." When I had to contact them regarding them not providing a copy of the title - sales men insisted it was in the documents they provided. Myself and my bank had a copy of all documents they provided, none of which were a copy of the title to prove they owned the vehicle. When I insisted to the sales men they didn't provide it, he changed his verbiage, saying "you have the title APPLICATION" - when I AGAIN informed him, the bank requires a COPY of the title he became incredibly passive aggressive, I spoke to him the same way he spoke to me, leading him to say "let's keep this conversation respectful." Sir, you spoke in a disrespectful way first. Inability to follow through with promises made. When I initially test drove the vehicle, I pointed out the interior was very dirty. Hard water marks every inside. Mud on the seats as if somebody put their dirty, wet shoes on the seats. Dirt marks on the door panels. Just overall not clean. The salesmen had said they'd get the interior cleaned before I took the vehicle home. When they messaged me 8 days later that I could pick up my car, "your vehicle is cleaned up, gassed up, and parked upfront ready for you" - the interior was exactly the same. Dirt, mud, water marks everywhere. STILL. I'm so beyond disappointed with every bit of the interaction I had with BMW of Spokane. Wouldn't recommend this dealership to anybody.

Megan is a true professional ... she is punctual, hard working and motivated !!! After working in…read moreauto dealership service for many years and gaining experience and knowledge ... she now's has her own mobile mechanic business. I was traveling to Spokane and had car troubles, no idea of who I should call ... I came across her number and I am so glad I did !!! She worked tirelessly to get me back on the road as soon as possible with her schedule. Megan, I can't thank you enough. I have already passed out the business cards you gave me ... keep up the great work.

I found Megan through Yelp projects. She was one of the people to respond. Even though I didn't use…read moreher or anyone for the initial project, I did reach back out to Megan to do my brakes. She is super knowledgeable very professional and friendly. I appreciated her honesty and more so - she didn't try to push any additional work, etc. that might be deemed unnecessary. She will be coming back to do my back brakes next month.

Absolutely amazing experience with Hayden Car Clinic! We had truck trouble while traveling from…read moreOregon to Hayden Lake and called them hoping they could help. They got our truck into the shop right away, diagnosed the issue, and got us fixed up and back on the road. Everyone was incredibly nice, helpful, and easy to work with. Being from out of town and having vehicle trouble can be stressful, but they went above and beyond to take care of us. We really appreciate how quickly they helped us and the great customer service. Highly recommend Hayden Car Clinic to anyone in the area. Thank you again for saving our trip!

Last night we had the best experience with Hayden car clinic. At 4:45 in the afternoon our alarm on…read moreour car would not turn off. These guys were so terrific, never in a hurry, even at that hour. Thank you so much! We highly recommend this company.

Nate and Will were awesome. They could've been dishonest and charged me for almost anything and…read morethey took it to heart That I am an older lady on a fixed income and only charged me for an oil change. They have integrity. I have some work to be done and I know I can trust them so I will definitely be back. Thank you gentlemen!! Jeannine Mahoney

Nice surprise, I needed a break light changed, normally I would do something like this myself but I…read morewas a few miles from home and thought I would just have it done quickly. I pulled into Silverlake Auto in "couer d'alene ID. i was greeted with smiles. I said I needed a break light fixed rq while I waited. the guy behind the counter grabbed his jacket and followed me outside. He took my lenze out in bout 1min popped the Burt bulb out and bingo had me fix and ready to go in under 5min. I started to pay and he said no way that it was ok shook my hand and was happy to help. This was a shocker for, I've never been treated so wonderfully by an auto repair that I can remember. Well, this is a no-brainer, they won all my service needs in the future. Very Happy

My truck broke down across the street and the offered some help and also brought me water. They're…read moreare some very nice and friendly people! Thanks a lot!

For years now, we've been taking all of our cars to another mechanic, but after struggling to get…read moreappointments in anything close to a reasonable time and dealing with the same maintenance issue multiple times, we decided to give another shop a try. I called NAC on a Monday about my brakes, and they had me in on Tuesday. This car needed more than a few things beyond the brakes. They did a great job on the brakes and for a little less than I expected, and then walked through the rest of the issues, their urgency, and broke down the costs of each in case I wanted to tackle them one after the other. The facility is clean and welcoming and they have a waiting room you'd actually want to wait in, with clean furniture that doesn't look like it came from someone's living room castoffs. They were kind and friendly and easy to schedule with, and in subsequent appointments, their prices have been fair and they've been honest about the work needed.

We were traveling to Montana from the Seattle area and our vehicle had an issue. It was Friday…read moreafternoon almost closing when our tow driver dropped us off at the service department. The vehicle had just stopped running when we had pulled off of the freeway to refuel. Scott and his team helped us to find another vehicle that would work to carry my trike and a bike that we had been carrying on the trailer hitch rack. They didn't have a vehicle that was able to carry this. The courtesy driver helped us to get a U-Haul van that fit everything with room to spare. The service team got the vehicle in and made the diagnosis within about five minutes. They let us know what it was gonna take to make the repairs and when it was going to be complete. Everyone here cares very deeply and does a great job. I asked if there was any possibility that they had another vehicle similar in stock. The sales team checked right away for me and they did not have a similar vehicle with low mileage. The entire staff was amazing. When I came back to try to pick up the vehicle when it was complete I had to drop the van back at U-haul. The courtesy driver was on another pick up and the Out of the box thinking of Scott found me another driver to help me get back to the service department so I could get my vehicle. I recommend you use them if you want a Mercedes or Porsche or have the need for service on your vehicle.

Sales person Riley Wilson greeted us and listened to what we were interested in. He showed us…read moreseveral vehicles that almost met our needs and did an outstanding job!!! He truly cared and listened to us and sat down with us at his desk and computer and walkedl us through what we exactly wanted. We ended up ordering our Mercedes-Benz to be built and shipped ....and now we have to wait... which is not easy!! Riley Wilson did an outstanding job and we appreciate his kindness, patients, knowledge and care!!! Thank you Riley!!!

I reached out on Facebook and asked my friends for recommendations. I received several…read morerecommendations, but one was close to home AND offered shuttle service. Sculley's on Pines was the winner!! Brought in my 2002 GMC Sierra 1500 to get a few things fixed, before I needed to drive down to Boise (to bring my child back to Spokane). I was able to get the dash lights fixed (meaning the dash and other dash lights work) and they were able to fix the HVAC output and the heat (or AC) blows through any option (defrost, dash or floor vents). They were also able to do an oil change (warning light came on while driving to drop off the vehicle). I am happy I found a reputable mechanic that's close to home.

I won't take my car anywhere else. Scullys is amazing, trust worthy, friendly, over all great to…read moredo bussiness with. I needed new tires. So of course I go to Scullys. They are always honest. Ed even picked me up from home when my car was ready. Highly recommend 5 stars every time.

Juan and Nef are the very BEST in the business.....they are courteous and kind, and their pricing…read moreand service are UNMATCHED!!!! I'll venture no more, to ANYONE else for car service. Bless you BOTH!!! Tommy and Cathereine

I've been going there since I moved to Spokane in 2019 and all throughout my time, they have made…read moreit a point to give fair and honest evaluations of my old Subaru, e.g., "this can wait, this needs to be fixed now, etc." Recently my wheel bearings went out and were 1000 miles over warranty on the part, a cost of $1400 to replace. Instead of charging me for new bearings, Nef, Juan, and the crew ate the cost because "it didn't seem right" to charge me for something so close to warranty. I cannot more highly recommend them.