Make an appointment, show up on time, and the appointment happens as it should. Staff were there…read moredoing their job, not overly friendly, nor were they rude. Just there.... The seating area is large but not made for comfort. That's ok as people were getting in/out in relative short order.

We just moved to Washington and needed our drivers licenses. We called beforehand, made…read moreappointments, and asked what to bring with us. We are senior citizens and require some patience to help us. The people there were fantastic! This is our 5th interstate move, so going to the DMV scared me. This was by far the best DMV experience I have had.

Our experience on the last visit was so good that we drove from the north side of town to register…read moreanother purchased vehicle through them. Once again, they have accommodating hours for those that work and the woman helped us was friendly and efficient. We were in and out of in about 5 minutes. I'd highly recommend this office for licensing needs.

Talk about RUDE!! From the second we walked in, rather than saying "I'll be right with you..."…read morethey, loudly, were rude about someone stepping up after the previous person left. And then rather than help they walk away? Then put us a sign saying, "wait until called." And then, when you're co-work is ready, it is NOT necessary for them to say very loudly "ok NOW you can come up." And the continued rude, LOUD tone was not necessary nor appreciated. With the exception of the new girl still training, that entire office needs educated on GOOD customer service!! Absolutely disgusting and I refuse to give my business to a SUBSTATION any of my hard earned money. I will also be letting EVERYONE I know to AVOID the disgusting behaviors at the south hill location and take your business elsewhere. The owner of the location should be ashamed to have such rude and lacking employees. I worked at the DOL State office, so yes you can have good customer service while working in licensing.

I relocate from California and My driver license was so fast and courteous customer service.read more

New employee was very rude. It's the worst experience at any DOL in my lifetime. Every…read moreinefficient and then you deal with a rude employee on top of it.

I was in and out in under 5 minutes. It was so efficient and the staff were all super helpful.read more

I was really hesitant to visit this location b/c the majority of reviews were so negative. But I…read morewas in a pinch, and it was closest to me. I had to switch my registration from out of state to WA. I had to make two trips there (my fault - I brought the wrong paperwork the first time). Both visits, I had the same Rep helping me and she was very friendly, informative and took time to explain different parts of the license/registration process to me. She even showed me a couple different plate options. My experience here has been ideal, positive and I wouldn't hesitate to visit this location again for any future title/registration needs. ** It does seem as though they've taken some of the negative feedback into consideration (e.g. Having to wait with everyone else for online ordered tabs. They now have a separate window/ticketing call for these types of visits).

I have visited this office several times for vehicle licensing. The last couple times I've had…read moremajor issues. They were trying to get me to use a form that didn't apply to my situation. It got so bad, that I called the State, and the State recommended that I visit another office. I did, and the paperwork got processed without issues.

We just moved to Washington and needed plates. Our first visit, we were missing our Washington…read morestate driver's license. A week later we went back and got our plates but we need handicap plates. We got the form filled out by the doctor and went in for visit number 3. At all 3 visits we were treated with respect and understanding. I highly recommend this place to get your plates.

Ugh, how do you rate a department of motor vehicles?…read more Let's get the elephant out of the room, everybody hates the DMV. It's always a terrible experience. But why is a small town DMV like this so bad? First of all, they're super big on the appointments. They want you to schedule an appointment. So, I scheduled an appointment. Then I got there, and I still had to wait. What's the point of an appointment if you still have to wait? They also don't do walk-ins, there's technically a walk-in line, but I've been there in the morning where the walk-ins are full for the day. It's absolutely ridiculous and I don't mean to speak in complete hyperbole but I don't think it should be legal for a government institution to deny walk-ins. That being said, once I was finally seen by somebody, they were super friendly and helpful. I was able to do what I needed to do. I could do it all at one counter, which is always nice that you don't have to go to multiple locations in the same DMV. The parking lot to the south of the building is a total nightmare. So just be aware of that. For vehicle inspections you have to be parked in that parking lot, they will not cross the street, or leave that parking lot. So again, this DMV shouldn't be this bad, they are not this busy. However, the people that work there are all friendly and helpful.

New to area, had to register a vehicle, the gent who helped me could not have been nicer, was…read morequick, efficient and had me out the door so quick my head was spinning! Best DMV experience I have ever had in my life.

Excellent service and an excellent staff! I've always had a positive experience when working with…read morethe team!

I'm really glad I don't pay attention to negative reviews or sour grapes. I gave this a five star…read morerating because from the minute I walked in, I knew it was going to be an easy experience. I took a number, waited maybe 4 minutes and Alexia called me over. She is wonderful! She is kind, patient and knowledgeable. I will always go back to this DOL. I've been to many places in 4 different states, over the years, and this was by far the best. Thank you, Alexia for making it a very easy and quick experience. Laughter really is the best medicine!