I went back to this place and I guess it's under new management. I wasn't happy at all with the service. My car wasn't clean at all. I requested a full service. My tires were still dirty as well as the inside. I asked ine of the ladies to clea something on the inside and she gave me a major attitude. Maybe it was a language barrier but still you should do your job and do it well. Prices have increased as well. read more

Came for a car was early this morning and got the fully service. I expected them to be pack due to the fact it's the weekend and still pollen season but that was not the case i was in and out. The car wash i got based on the size of my car cost $35 bucks for full service an basics was and clean inside . You have to pay for a car wash in order to have the option for someone to vacuum and clean inside the car. $35 not worth the price cause the car still be kinda dirty after going thru the machine and then you have to add on anything extra you need like shine , buff , or interior. They have a waiting area inside an outside, well it use to be one outside under the picnic tables but now they build a area with chairs where you can sit . One thing i don't like about this place is if you want them to clean inside the car it's always two people who come to clean inside but then that means two different tips need to be left . read more

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Highly don't recommend. poor customer service ,owner is very disrespectful .the wash i paid for left scratches and smears on my vehicle and not only that when the workers was directing me to come on the ramp i heard a noice and didn't notice until I was vacuuming my car out that my rim was damaged I reported immediately . the workers didn't give me the owners name until i threatened calling the police . the next day I returned when owner was there and he was very disrespectful yelled ,cussed at us when that wasn't necessary I just wanted my rim replaced , I asked to see the cameras and he only had the right side of my car showing and no left camera read more

Master Car Wash - Damaged rim - Car Wash Near Me - Norcross, Georgia

Favorite car wash! I have recommended MC Wash to numerous friends. I've been coming here for over 5 years now ever since my father told me about them. They have been pretty consistent all these years. I always get the full service, which is car wash and detail. Full service is $25, but $30 for SUVs or bigger. Very reasonable and I would even say cheap for the service you receive. You also have the option of self-service for less. The car wash itself is pretty efficient and leaves my car nice and clean. The staff is always polite. A team of two usually cleans my car. They take their time and are very thorough. They hardly miss a spot. They are so thorough that they have even found some items that went missing for months, including my friend's keys which I took apart my car for but never found! They placed it in one of my cup holders when they finished. Expect to wait at least 45 minutes. Wait time varies depending on day. Bring cash for tip(s). I always tip both attendants. Sometimes the second attendant will try to refuse tip if the first attendant did more work, but I insist. Honest people. There is a small outdoor waiting area with tables and benches and an even smaller waiting area indoor with heating and air. There is also a single gender neutral bathroom inside. Free WiFi available. However, I have not been able to connect the last couple of times (last 2-3 months) I've been there. I feel like I am leaving with a new car every time! read more

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The Master Car wash has terrible service after spending extra on shine I got the opposite. I got the full service in side and out the inside of my car was still dirty. No shine on tires just horrible. Good thing it was a manager there to come out and do the job his employees didn't do. When it comes to picking a service you are better off doing it yourself. The price is overpriced and Do not add any thing extra they are all the same. I only gave 2 stars because the manager and I understand it's hot outside but this is what they signed up for. read more

Very slow and unorganized with full wash service. It should be told how long the wait will be. Very unorganized!! Then when I was told how long the wait will be I couldn't get a refund to just do the express wash. Good customer service is so hard to find. read more

This car wash comes highly recommended, even with my 4 star rating. The reason why I had to knock a star off is because of the wait at times. They have a full service detail for $25 and it seems like you get the most bang for your buck. Some time they need to have more people waiting since this seems to be one of the most popular options they offer. I also knocked a star off because even with the full service $25 detail; if you want Rain you have to pay an extra $2 for it. Boooooo. Everything should be included in the full service offer but whatever. I digress. Now, on to the good stuff. The actual ride through car wash does my Crossover really well. It gets the dirt off the bumper and surrounding areas then with a little more TLC my car is like new again. The owner is actually running around working as well and I've been coming here for about 4 years and have seen the same faces repeatedly. Most of the people are friendly and courteous. There's a small waiting area with 3 chairs on the inside for the hotter or cooler days and you don't want to sit outside on the wooden lunch table areas. The inside also has the WiFi password, a bathroom and some air fresheners you're able to purchase. If you live in the area and have time Monday-Thursday, this car wash offers an early word $3 basic special. If you don't mind vacuuming your vehicle yourself take advantage of this offer. read more

Master Car Wash - Car Wash Near Me - Norcross, Georgia

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It's a filthy location with trash everywhere, and the vacuums don't work. The towels are dirty. I took a 2018 Grand Cherokee to be washed. I left completely dissatisfied after spending $25 on a Wash and Shine. If I could give a negative 5 star review I would. read more

Made it just in time to catch their Early Bird Special of $5 basic wash. It's only during Monday-Friday 8am-11am. Their other services they offer are pretty reasonable. When they're busy some of the bays will fill up pretty fast so prepare to wait if you're in a hurry. They do offer full service detail for a exterior and interior cleaning. While you wait they also have an outside waiting area. Some of the bays don't have good vacuums but if you're a regular you'll know which ones to go to and not go to. read more

If there's one thing I can say about this play, is that it's reliable. They are always consistent with their cleanings and washes and have never left me disappointed. There's normally 3/4 stations for full service washes and one or two for tire shine. The prices are pretty reasonable compared to what I've paid in the past. Sometimes I will say they are a little slow, but it's usually only when they're super busy. Def a must see if your in the area. read more

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Okay Car Wash... This was the most thorough drive-through car wash I have ever been to! It was quick and convenient, you pull up and pay just like you would at the gas pumps. The attendant makes sure your car is set on the track and reminds you of the rules before your car goes in. Various soaps, rinse, and brushes whirl by as your car is cleaned, finishing with a blast of air to quickly dry your vehicle. I knocked a star off because they went up on the prices for the full service for SUV/VAN. I also knocked another star off because the owner was neither friendly nor helpful. Other than that, the rest of the employees are very friendly and courteous. $25 Full Service for small cars $30 Full Service for SUV/VAN Overall, if I'm in the area then this is where I would go. Note: Make sure you bring cash to tip the employees or else you can request cash from the cashier inside the booth. Yes, they do harass you about the tip. read more

No stars if I could, I used to love coming here, today after coming out of the car wash there was a construction helmet stuck underneath my car, instead of even taking a look to help me get it out the manager screamed at me and said no leave. Another couple of customers went into the wash and came out with scratches all over their car. They also got yelled at and was told they got the scratches elsewhere. One of his employees ended up helping me get it off and luckily we did. Not sure if there are any damages underneath but I will not be back here. I advise everyone to not come here or if you do take before videos of your car before entering the car wash. The owner just blames you and screams at you without listening to what you have to say. Don't get into the customer service industry if you don't do well with people read more

Master Car Wash - Why would I drive around with a helmet stuck underneath only to come blame it on the car wash. - Car Wash Near Me - Norcross, Georgia

The wait is always long and my car is not as clean as I would like it to be considering that it is done by hand.

I moved across town but still come here when I want my interior cleaned. Never had any problems and everyone has been polite

First time here. Paid 30usd for a "full service". When I asked to please use the blower to clean the leaves out of my windshield they asked me for 10 more dollars. When I asked to use the towel to clean well the spots that were still showing dirt they asked me for 120 usd !!! Worst service and attitude ever. Never ever gonna read more

Master Car Wash - Car Wash Near Me - Norcross, Georgia

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Great location. I love this car wash for a quick and efficient wash. They provide good interior and exterior cleaning with good customer service. I will continue going back to this car wash. read more

$25 full service. Price wise, pretty expensive, one star off for that. The plus side, Super nice staffs!! Smile on their faces. Fast, efficient, open till late even on Sunday. Perfect for people that sleep in during weekend, I love it! They took out my carpet and completely vacuum the inside out of the car! Fresh! read more

Master Car Wash - Full service - Car Wash Near Me - Norcross, Georgia

Latesha B. Dunwoody, GA This lady is an idiot, she is taking up a bay vacuuming her car, where the people that have paid and waited for their car will need to go. Of course, the owner stopped her. Hey Latesha! learn to wait your turn. read more

This car wash sucks completely. If you want a basic car wash, it's hard to recommend even coming here because your rims won't even get clean when going through the car wash. They only offer windex to use with your car. The vacuums here are HORRIBLE and outdated. A lot of them are duct taped together or simply just not working. You're better off hand washing your car at an older car wash than coming here. read more

The owner is so rude. The machine didn't give me a receipt when I paid so I went in the office to ask and he said he can't give me one. What ??!! i paid for a full service wash for a suv at $35 and it was terrible like a $7 wash. The whole top of my compact suv was never touched or cleaned by the cleaners or the drive Thru wash. once I noticed I went back to the same owner (I think he's the owner - he's Asian) and he was rude and said that's extra and proceeded to walk away fro me when I was still talking. never returning here. Terrible customer service. read more

I have used Master Car Wash regularly for years, but today's visit will be my last. It was extremely busy and it seemed as if they were rushing cars through the car wash. After my car was washed, it looked worse than it had when I arrived. There were soap spots all over it and it had not been cleaned properly on the right side of the vehicle, the hood and rear. I went inside to discuss the issue and expected they would send it back through, but instead the owner was extremely rude. She didn't go outside to look at my vehicle. She told me that it is a machine service that has limited capabilities, that my car must have been really dirty and that I need to hand wash it. I explained how unhappy I was with the service, but she did not offer a refund, another wash or an apology. I went down the street to Mr. Clean car wash on Jimmy Carter and paid to have my car washed again. I was very pleased with the service that I received, but it was upsetting that I had to pay again to have my car washed after leaving Master Car Wash. read more

Master Car Wash - My car was covered in soap spots like these after it was washed. - Car Wash Near Me - Norcross, Georgia

I have been going here for a few years and never had any issues until today. I purchased full service and paid $35 for my SUV at the kiosk which is posted and what I expected to pay.. I proceeded to the drive thru and the manager came out and told me that I had to pay an extra $5 because my SUV had 3 rows of seats. Of course I hesitated, my car is the same size on the outside, but I paid him the extra $5 thinking that this was an incentive for the workers that actually detailed the inside. The workers who are all Latino do a good job and I always give them a generous tip for their work. I asked one of the workers if they got extra for SUVs with 3 rows of seats and he told me no. This is appalling! I will never go here again and will not recommend anyone to use them. They are deceitful and dishonest! read more

Terrible carwash and customer service !!!! So They close at 8 and also blocked the entrance to get into the carwash. So right at 8pm they shut everything down in the middle of me and other people who were still wiping and vacuuming our vehicles. The workers was like well we close at 8 so other people should know when we close and everything shuts down. So me and this other guy brought to his attention that we understand y'all close at 8pm but if y'all have the roads blocked out and y'all see people still vacuuming and wiping their vehicles then y'all could at least of the courtesy to Allow the people to finish what they paid for since customers can't even pull into the wash. It was Only 4 or 5 vehicles left that was in the middle of vacuuming and wiping their vehicles and they just shut it all off exactly at 8pm. Wasn't nice enough to allow us to finish what we paid for. I will definitely not spend my money here any more. The other Customers were highly upset too. It's really common courtesy to allow the last bit of customers to finish cleaning their vehicles in my opinion. I understand people ready to go once it's time to clock out and close but why not give Customers a heads up like "hello customers , y'all have about such and such time to finish up your cleaning then we will shut everything off" instead of shutting it off in the middle of cleaning when all of us was dang near almost done. read more

when it was 3.99 or if it still was.. I'd give this car wash a 3 star. BUT seeing how they spiked up their prices to match other car washes.. it is now $5 even for a standard wash. nothing really special here. the procedure's pretty quick; if they're not busy, of course. they're usually only busy during the afternoon to evenings during the summer and spring. there are times when the weather is sunny and breezy that the place becomes easily packed. anyways, you drive your car in the direction of the arrows (painted on the floor) and pay at the machine. it'll ask you what option you would like. I can't recall them.. but they're basic options like wash only, wash and oil shine.. etc. you can pay by card or cash. sometimes there will be a person (who can't speak English) by the machine to assist you. ironic, I know. then.. the rest is pretty much self explanatory. you follow the arrows again then you'll see a board before entering that'll give you instructions. there will also be a guy that will direct and signal you on what to do. vacuums have strong suction power AND they're free. like I said before though, you're better off getting your car washed elsewhere for the same price. you'll end up having better atmosphere, shorter waits, people who can speak English, cleaner environment, etc. at other competing car washes read more

This is probably the best equipped drive thru carwash I have ever been. It is located at the part of town with many immigrants. The rotator is powerful. One of my side mirror got turned a 90 degree. :-) They have free vac. Plus, they've got the hand held dust blower to blow the dust from the hard to reach area that I used to use old tooth brush for. It's even got free WiFi near the restroom. All that DIY show room clean for $5. Nice. It has an Early bird special of $3 from Mon- Thursday, 8-11am. My tip for DIYer is spray the wheel cleaner before drive out here. After the clean, drive home for the waxing and doing the final touches. Wait. $25 for full package!? I will wait in the WiFi area. read more

Best car wash around ! Great attention to detail every single time. I drive about 30 minutes on average to come to this specific one, and I'm never let down. There is a very friendly vibe, the hospitality is so welcoming , waiting on the car to be done goes by even quicker. read more

This was my first time ever hearing about Master Car Wash and they did an AMAZING job! Excellent customer service and friendly workers!

This is the worst palce possible to go to get your car washed. I paid for full service for a car and got the extra additions which brought my total to $37. After going thru the drive thru car wash I parked on the side to get my car detailed. I waited for an hour and noticed that cars that cam after me were getting their car done. I went into the office and asked the manager (I asked for is name and he stated that his name was Harry however I do not belives that that was his name) what was taking so long to get my car done and he rudely dissmissed me and then told me to wait. I tried to explain to him that I had been waiting for an hour and cars came after me and got their cars done and my car still had not been touched. He then told me that I parked in the wrong spot. However, there was no sign directing people where to park. After that he waived me off dismissively and promted someone to look at my car. A customer who overheard the issue stepped in and offered to move her car so that my car could get seviced. By this time the manager had already left. In conclusion, do not come here. The customer service is terrible and management is even worst. read more

For someone like me who gets a car wash once a year, this is a great option. When I go I go with the biggest package. Last time I went was the end of spring. This was the first inside outside car wash in 2 years. Car smells great and looks great. read more

I stumbled into this car wash. Big mistake. Not only did the car wash smell like sewer water, it left sticky soap all over my car. When I came to the self-service area, I nicely asked an employee for a towel so I can wipe the soap suds off of my mirrors, and he said "That'll be $4." WHAT!? $4 to "borrow" a dirty towel to wipe something the car wash should have rinsed off in the first place? Having seen the outraged look on my face, the Master Car Wash employee had the nerve to say "what? you have a nice car, you can afford it." This is when I left and had to take my car to another car wash immediately after to fix what Master Car Wash couldn't. read more

UNDER NEW MANAGEMENT. This review is for Master Car Wash and Detailing on Jimmy Carter Blvd. next to the U-Haul dealer. Not only does the car wash do a great job on your car, they have new FREE vacuums that can suck a golf ball through a garden hose!!! The manager, Tim, worked on getting adhesive residue off my Cadillac that had been baked on over a year. He did a GREAT job removing the adhesive and was careful not to damage the paint or the rubber seal!!! I highly recommend this business to you if you want a clean car and top rated detailing (which will be available starting in September 2018). Thanks Tim!!! read more

Yesterday this car wash BROKE my right side door mirror and I even didn't hear "sorry"!!! I drive BMW, I think so everyone can imagine how much it is going to cost me to fix it?!!! I pulled into tunnel wash with closed door mirrors and when I had to pull out from the tunnel my right side door mirror over oped. Can you imagine how dangerous to drive with broken side mirror?!!! As soon as I parked,I tried to adjust it, but it was broken. I found a manager, I explained what happened, he tried to do the same adjusting what I have done, and he went to the office to watch video "how to fix my mirror ". I came to car wash to pay for cleaning not for getting my mirror broken!!! I asked for compensation or what they can offer me instead. And all I got just manager business card!!! He said it is not their fault, my car was broken before (but it worked perfectly, they can check cameras ) and all my pushing is not going to help to solve my problem. He said that he would talk to the owner about it and if owner will decide to do something for me they will give me a call back, but I still haven't gotten any phone calls from them!!! People, please, if you have a nice car DON'T GO there, 1 caw wash can cost you a broken part of your vehicle!!!!! And this Place PUT ME IN A DANGEROUS - TO DRIVE WITH BROKEN SIDE MIRROR!!!!! read more

If I could give this place 0 stars I would. The owner is probably the most unprofessional, rudest person i have ever come across. He lacks not only customer service skills but basic human skills. After being involved in a serious car accident I was injured and pulled into the parking lot here to wait for the police to show. The owner comes in behind me and the lady who hit me and starts screaming at us to get off his " private property " I tried to explain, calmly that I was seriously hurt, and I needed to wait for the cops to show and he didn't care and started to get loud, and then started to SCREAM at me to leave. He started waving his hands and kept violently yelling at me . What kind of a jerk does that? To a girl who's just been in a car accident and was hurt? I feel sorry for whoever has to deal with this jerk on a daily bases. Karma is a b* . And besides the incident that happened yesterday their car services suck and they don't do a good job at all. All workers do the bare minimum and all seem miserable.. but then again if I worked for someone like him I'd be miserable too. Don't give your money to this place. read more

Quick and easy - the key is coming at the right time. I've seen some complaints about - waiting your turn. Lessons from kindergarten! Very efficient and so much cheaper than I pay in town for less. You can't pay more than $50 for services unless you really, really try. $30 for cleaning my filthy SUV inside and out at 9:15 in 20 minutes. Score! read more

The service was incredibly slow, cars were NOT done in the order in which they arrived - apparently a full detail takes precedence over a full service wash. I had to keep getting the owner to keep the cleaners from starting other cars that arrived long after mine. I asked for $10.00 as a tip and my card was charged $100! When I brought it to the manager's attention, HE LAUGHED saying he can't see. I am on my way out of town and now I have a $100 charge on my card that I have to wait to be returned to my card. When I asked again why did he think it was funny and was that good customer service, he just kept laughing and saying "sorry I can't see". Then you don't need to work a register! This was insult to injury. I see why this place only has two stars. DO NOT WASTE YOUR TIME. I have been here for 1.5 hours at this point, on a Wednesday mind you, and it'll probably be 30 more minutes before I get my car. I would give this place ZERO STARS if I could. read more

I was pleased with this place until they locked my keys in my car & not willing to compensate me for my inconvenience

I always come here for the last three years , lately it's has become so bad. The employees here are so lazy. See you waiting for tire shine and ignored you. And then demand a tip after waiting for an hour. Today I paid for the tire shine and they never showed up. Almost an hour and a half and still nothing. Might as well shut it down. read more

Great wash, best full service anywhere around. Not the fastest so be sure your not in a rush, but you wont get it cleaner for less! Thanks for the great work! read more

I bought the full service wash - which should have included everything: outside wash, interior cleaning, tire cleaning, etc. They did a good job of cleaning my interior - vacuuming and wiping the interior down and my wheels and tires look good. Unfortunately they did nothing to the outside of my car. I have a Toyota FJ which has a white top - it was obvious it hadn't been cleaned - not even wiped off. When I pointed this out to the woman who told me my car was done, she stated, "Oh we can't do that - that's detail work; you'll have to take it somewhere else if you want that cleaned." Takeaway: the $5 quick wash (automatic wash) might be worth the $5 bucks (it comes with a free vacuum), but the $25 "full service" - isn't. It isn't full service and it isn't worth the $25 bucks. It's basically the $5 deal (the automatic wash and free vaccuum) plus a tire/wheel shine. Would definitely not recommend this place. read more

Place is awful scratched my 2016 Corolla s and owner is rude asf she kicked us out once cause we refused to get help from her when we were paying cause an elderly lady next to us had trouble and then she started yelling and she kicked us out and told us to leave because she didn't need our business and even threaten to call the cops on us most unprofessional "owner" of any kind of business I'd ever confronted went back after that incident and like I said there machine scratch my car beware read more