Your customer service is very horrible! I will not be shopping here again. Hassle free returns? No receipt required? All a bunch of lies. read more

Kohl's - What a joke! Hassle return returns? Ya right! - Department Stores Near Me - WHITTIER, California

Five stars for a great customer service experience! A cashier named Jacob assisted me with my purchase, he was attentive, knowledgeable and very polite! It is refreshing to visit big box stores like Kohl's and still receive world class customer service. Thank you Jacob! read more

I frequent this location for Amazon returns more than anything and I have to say that aside from the lines that can sometimes frustrate me this location has been pretty solid. The return counter have been very friendly and helpful with my returns and exchanges. Even with the return location moving within the store the employees are helpful in letting me know where it can be located. read more

Kohl's has become known as one of the best places to get name brand clothes for very cheap. Not only is a bunch of items usually on sale, they also send out coupons weekly in the mail. If you have the credit card the coupons you get are a little better than the ones that are mass mailed. I usually go a quick walk through of the clothes and then head to the jewelry department and finish in the fragrance section. I have never left the store empty handed. A unique feature of this Kohl's is it has two levels when your average store only has one. Before Kohl's this used to be a Mervyn's. read more

UPDATE GOTTA LOVE THAT NOT ONE KOHLS REVIEW OR COMPLAINT HAS BEEN ACKNOWLEDGED FROM ANY CUSTOMER REP. BACK TO YOUR AMAZING CUSTOMER SERVICE, NOT SO MUCH!! Ican not believe that man in the shoe department (Paul) at the Whittier store felt it was ok to yell at my girls because they pushed a few shoe boxes back about an once from the front of the shelf. May i add i was 3 steps away from them helping my mom get shoes on. By the time i realized why he yelled at them my 7 year old was crying. After helping my mom get her shoes back on i went to let him know it wasn't ok to speak to kids that way and that he had made her cry. He gets closer to me and says you didn't hear them? No dude there was NOTHING to hear. I'm a pretty strict mom and don't let my kids run around, horse around in stores. As i see his name and let him know i will be talking to management he starts following me asking my name...um no buddy you need not know that. I was so upset i was shaking. The manager said she would talk to him. I still can not believe he at any minute thought it was ok to talk to a 7 & 5 year old girl that way. it's not letting me post a 0 rating read more

I thought Kohl's was a good one. It is a department store. The interior is good. There is clothing.

Horrible customer service from the manager at this location very unprofessional. Thankful for David c he went above and beyond to help me out he's very patience and his willingness to help got my refund back read more

Thank you for your response. At least the manager can receive some training and say, "I'm sorry, we are not able to verify the bill at this time therefore cannot accept it," and be honest with customers rather than take the bill, pretend to examine it, and say, "We cannot take the bill because we don't have change for it." I don't see how examining a large bill helps to determine if you have enough change or not. That response may work for someone with the intelligence of the manager, but for others, it is insulting. read more

I was surprised to see such a big Kohls with such a large variety of items. The place was clean (even the bathrooms hehe) and you can look around for hours because of all the different items. Kohl's always has good sales and coupons, so please search for coupons before shopping. Also their app is very useful. This location I would come back to for its cleanliness and stock of items. The people working within the store did not talk to any customers though, nor asked them if they need any help. But the cashier was friendly. So, overall, yes I will be back! read more

So it's a long story but my license was not valid because it expired. I wanted to use my Kohl's charge to get 30% off. Even though I had my passport I still could not use my charge card because the sales associate must be able to scan your ID. The manager went above and beyond! She called Kohl's headquarters to verify and allowed me to get the 30% off. Awesome! read more

Just got back from kohls and the service is terrible. I found a pair of pants in the clearance and there was no clearance ticket on the tag. There was tons of jeans on sale so I ask the girl who is working in the department putting clothing back on the racks and she tells me to look for the same jeans and take it to the cashier, I thought why didn't she just take out a PDA or whatever they call them and check the price for me or make sure it was on clearance?! BTW this kohls never has anything and looks sloppy. I don't think I will ever come to this kohls again read more

Never really thought much about kohls until my hubby asked if I cared to joined him for some shopping, I said, sure why not I could use the exercise to help with recovery, I hope. I beelined to the clearance section where I was able to find some good deals for me including blouse, hopeful bday dress and active wear. the store was clean and organized, there was also plenty of parking. The cash register persona was very friendly, explained the rewards program and gave us a shot at the discount for 30% off, which was rare to my understanding, which we got. We got major savings. I walked out like a winner even he was just coming to score some tshirts and pants. I came away with a brunch on clearance stuff....on his card . Hehe read more

Love Kohl's - cannot beat their customer reward points. I've purchased many high ticket items with my 'Kohl's Cash' and have saved a small fortune. Store is always clean & neat and the consistent great service makes my local Whittier Kohl's a winner! read more

You can get a great deal if you have the patience to shop the sale racks. I wasn't overly impressed by the store but also have no huge complaints. My husband always finds some clothes he likes but the shoe selection is defiantly lacking. read more

This store is my favorite. It seems they carry a larger variety of each brand. Restrooms are always clean. Clearance racks are not in disarray. Customer service has always been great. read more

Excellent and friendly employees working here at this location, although very slow at check out and only have 2 checkers in the whole store with like 20 people in line. Always have a good variety when looking for something particular better than most I would say. If the other kohls doesn't have it this one probably does. Small girls department though and everything was very unorganized an messy due to great savings. read more

Went to purchase a men's Suit. I was there around for 20 minutes. Had several questions to ask. Didn't see no sales representative around to answer my questions. I walked around the different areas of the store, no one around except for the employees working the register. Went to the jewelry department, the lady got in her radio and call for help. Went back to the men's department, I waited and waited , no one showed up so I left. This is why these stores go out of business. The lack of good customer service.. read more

What's not to like about Kohl's? Between Kohl's Cash, coupons, sales, and no tax days... You can save a fortune.

I am not a fan of Kohls at all. I feel that their sales, are just marketing gimmicks to attract customers, and you really are not saving money. last time I went I paid 60$ for a pair of levis which I think is a bit too pricey, since I went their three months ago and paid a little more than half that. Overall the selection is moderate and the employees are friendly, but I would suggest that you go to H&M or Tjmaxx instead of Kohls, they have better selection and price read more

The Cashier ASHLEE Gave Me And My Family A Five Star Customer Service! She Was Really Great And Friendly! And Prices Here Are Wwwwaayyyyy Better Than Shopping At The Mall. read more

Selection of clothes is pretty good. The cashiers are SOOO SLOW!!!!! It doesn't matter what time of day I go or how many people are in line, the cashiers just can't seem to move to get it together. read more

I love kohls I have a credit card and boy do I use it!. But my experience today was less than thrilling. My friend and I went in to purchase some items for my new home. Our shopping experience was fine but when we walked up to purchase the two women working met us with a unfriendly attitude as if we ruined their day/ conversation. As I was looking for a coupon one of the ladies said there wasn't any right now since everything was already on sale. One of the rugs I purchased was on sale but she insisted it was not, it wasn't a huge difference but she made me feel like an idiot for asking. Anyway I just hope Managment gets a moment to read this and maybe give the employees a pep talk. I'd hate to stop shopping at my local kohls just because of the employees attitude . read more

Very friendly people. Very clean. I really don't shop at Kohls but the kohls cash makes me wanna shop here more often. Lol.

Horrible customer service. There are never enough registers open. Customers wait in line over 10 to 15 minutes and the people at the registers take longer to check out. I walked around the entire downstairs looking for help and found not a single worker. There is never anyone to help in the men's department. Waited 30 minutes in Line before walking out. DO NOT COME HERE. read more

This Kohl's is amazing ! I was having trouble finding a last minute gift on Christmas Eve and a guy named Raymond was really patient with me and helped me find the perfect gift! read more

This one star review is not for the store but for a manager by the name of Shelly. I'm not sure where she got her customer service skills from but they are severely lacking in compassion and understanding. My friend/roommate was recently in a very bad accident that left her hospitalized for a few days. Since she is a long time patron of Kohls she ordered some pillows online that would be ready to be picked up to make her recovery at home more comfortable. She emailed me the receipt and asked me to get them as she wasn't released from the hospital and cannot drive for awhile. I go to pick them up, can see them sitting at the customer service desk, and am informed that I can't take them. I guess my friend didn't see the option box to write if someone else could get them. But since I have the receipt I didn't see the problem and explained the situation. The sales associate was contemplating giving them to me since I had all the right information when Shelly swooped in and rudely informed me that my friend would have to pick them up in person. I told her the situation and how she was in the hospital. She said "It doesn't matter where she is, she has to be here in person to get them. She should have wrote that you would pick them up. I can't help you." No sympathy, no apology for store procedures. Nothing. I have been in a customer service role for nearly 10 years and I know that that is not proper behavior from any sales associate let alone a manager. So if anyone needs help from Shelly, good luck. What a shameful example of a manager. read more

The cashier supervisor, Ivan, and the store supervisor are both incompetent and seriously lack customer service skills to work in retail. If you're looking for a horrible shopping experience and would like to be treated with disrespect, please visit this Kohl's. We won't be visiting again. It's too bad since we've been long term customers. Maybe there has been a management change. I would seriously consider finding another person to fill Ivan's spot. read more

I really miss Mervyn's. I hate the floorplan in the Whittier Kohl's. It is a big messy maze. I hate it. I avoid it at all costs. The escalators are still in the middle of the store, but they make sure you have to walk through an obstacle course to get to them. It is the most horribly confusing thing I have ever seen. It is not user friendly at all. I will take Sears any day over Kohl's. You guys keep going there. That leaves more for me at Sears. read more

The prices themselves are ridiculous and checking out takes 20 minutes because no one knows what they're doing! I rarely ever shop at Kohl's but when I do I'm never satisfied!!!! I prefer target TJ Max or really anywhere else! So to Kohl's I will not be shopping here again!!! read more