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    Kohl's

    2.8 (113 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 month ago

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    I asked 4 times for the names of all associates who helped me. Sam even spelled the rudest cashier name wrong on purpose.
    J G.

    Associates Sam: Dejanae, and Sebra are rude with condescending language. All three associates were at the front counter at the Natomas store and treated me like I stole something. I came in for a return I purchased online 01/19/2026; received my item on 01/27/2026 and returned my item 03/04/2026. Well within the timeframe to return an item that is in the original package without any damage. Dejanae left her register to come tell Sebra I only have 60 days. Sebra simply walked away and told Sam she could not find the item. Sam then comes over and begins to be extremely irritating. Sam asked me for the original email of the order for the confirmation number when I have a receipt in my Khol's account with a bar code. She insisted I find the original email. As I let her know I am feeling like the language is condescending and other associate's comments are not necessary. She stated they are only trying to help. I immediately called Khol's customer service while I stood there to document my experience. That made Sam upset and she requested a manager via walkie when i didn't request a manager. I was on the phone. When the assistant manager did arrive, she was just as condescending as the associates. I asked her would she comment on customer transaction with incorrect information? She stated "yes" she would. She basically did not care and condoned the behavior.

    Teen Amazon return
    Vince Y.

    This Is a department store that we got when the Raley's shopping center many moons ago. Based in WI. They have become a very large corporation chain and have expanded quickly through CA. Iam not a big fan of it as the styles don't appeal to me or younger types. It resembles a Sears. Styles a bit dated. My gals like the store to shop at times but have lost interest lately. I went in to save a $5 earned certificate expiring and to use a $10 GC that day I went. I needed some jeans so I checked clearance racks and found one in my size for $15. 75% off $60! So I had $15-$15 and just paid the tax only! Good deal. The lines can be long often and it is very understaffed. It is hard to find anyone to help. I would only come here when a need is pressing or to use earned bucks.

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    I like the cashier name Sam R she is very helpful and very nice lady. Lots of discount

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    Page 1 of 3

    Ask the Community - Kohl's

    Review Highlights - Kohl's

    Clean, well lit, & semi organized children's area (to be expected) there were a lot of misplaced items.

    Mentioned in 2 reviews

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    5.0(4 reviews)
    1.5 miNatomas

    Firstly , the help is great , Karina, has helped me tremendously as I am not your normal customer…read more She makes me feel welcome and assists in every way even to help choose what may look good on me. Always apprehensive when shopping for women's clothes , but she makes it feel welcoming .

    I adore Torrid!…read more They offer women's fashionable clothes that everyone will love. I personally adore this particular location because the staff is not only super friendly, but they are super helpful. They greet everyone when they walk into the store, they ask if they can help you find anything, and they all look incredibly happy working there. The store is a vibe. If you order from them online, and you need to select a store for pick up, this is one of the easiest stores to pick your purchases up from. There's plenty of free parking, and the staff will have you in and out of the store and record time. Unless you are me... then you will immediately gravitate towards the latest and greatest, and you'll find yourself shopping and replenishing your wardrobe. Outside of the fact that this is a fabulous store, what I love is that you can find the cutest attire for those weekend getaways, for your day-to-day, for work, just about any and every occasion! What's really nice, is that almost everything is machine washable. It washes as well, and wears well. Another perk, is that if you find something and they happen to be out of your size, they will order it and have it either delivered to the store or to your home. This cute little store is not to be missed. Your purchases will make you feel like you can take on the world! Cute, trendy, timeless, and absolutely fabulous...

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    Kohl's - deptstores - Updated May 2026

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