Went in looking for school clothes. Was able to find a good amount of items in clearance section. They also were doing Kohls cash so that's a plus. Customer service was also good. I had two encounters with employees and both were pleasant. Prices were good after the sale amounts hit. read more

On Sunday Sept 20 around 3pm, a cashier working the register on the far left side (closest to the front of the line and furthest from the front entrance) was extremely rude. As I was at the front of the long line, she mentioned there is a self checkout. I said, thank you but I'll wait because I have a question about a coupon. She proceeded in a rude tone to tell me that all coupons can be used at self checkout. I again said no thank you as I'd rather wait for another register. I told the people behind me they're welcome to go ahead and use the self checkout if they want to go ahead. This cashier continues to berate me in a rude tone in front of everyone, when I did absolutely nothing but stand there friendly as can be, waiting patiently. This woman is your weakest link and needs some serious training in common customer courtesy, or needs to find a new job. read more

Kohl's can be found at the Desert Ridge Marketplace. It appears that Kohl's has rearranged the store making it more customer friendly. There were more gifts near the entrance to the store that were interesting. They had water bottles shaped like fruits. They stood up however the beverage would get warm quickly in the plastic shape. Not very practical. Shared parking outside and WiFi in the store. read more

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For many years now, I have enjoyed shopping at Kohl's stores. The Kohl's Desert Ridge store is one of the two nearby Kohl's stores to wear I live and as such, one of the two Kohl's stores I frequent. The store has great products you can get for yourself, your home, your family, or gifts for others. They have apparel, shoes, accessories for women, men, and children, along with home products, small electrics, bedding, luggage, and more. They have national brands you know (and some you don't know). I have shopped at this location using coupons as well as made purchases online and picked it up in store. The associates in the store have always been helpful to me, and they have gone above and beyond by answering questions that I should already know the answer. They have a great pick-up system where you can save on shipping charges and avoid delivery wait times. They also often offer "Get $10 in Kohl's Cash when you spend $50" and even better deals around Black Friday shopping. This location's hours are Sundays from 9 AM to 8 PM and every other day from 9 AM to 9 PM. The store services include in-store pickup, Wifi enabled, Amazon Returns outpost, and Energy Star. Store features include Draper James, Sephora, Little Co., and Kids Room Shop. If you go to their website (https://www.kohls.com), you can find items for sale, clearance items, a baby registry, a link to the Kohl's Card, and coupons. Having a combination of the Kohl's Card and the rewards card will save you a lot over the year. Discounts can even be applied on sales items, and you receive a dollar-off coupon ($5-10) each year for your birthday. There are very few places I can get so much for so little thanks to the promotions, coupons, discounts, and even all of this tied to clearance or sales prices. I sometimes even wonder how Kohl's make money, but I won't question that when I get a surprise 40% off coupon via e-mail or a 30% off coupon and an extra $5-10 off coupon in the mail. I certainly recommend shopping at Kohl's! read more

I can't lie. I am not typically a fan of Kohls. They never have anything I love and prices are ridiculous for many of their items. I was in the area shopping and decided to check it out. This location is quite large and was well stocked with many items my kohls doesn't offer. It includes a Sephora of course which seems to be the norm these days. I was able to find a couple things and was in and out. The location was clean. My only complaint besides at the register I walked by multiple employees who couldn't even seem to manage a hello. read more

Kohl's - Department Stores Near Me - PHOENIX, Arizona

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Nice Kohl's with lots of merchandise. I appreciate that they have the amazon return in the back of the store. I get all my workout clothes from Kohl's. Just got some earrings with Kohl's cash. read more

Kohl's - Inside - Department Stores Near Me - PHOENIX, Arizona

This location is a favorite stop when at Desert Ridge and I rarely leave without something. Their plus size women's clothing is becoming a favorite as I think their manufacturers are actually looking at and listening to those of us who are more than a size 6. (We really don't need armholes on blouses and dresses that are so large your bra is very visible!). sales have been worthwhile and I keep finding sandals that i cannot live without. Employees are always helpful. read more

Only in store if you must. NOT online. Broken items with no wrapping. Basket in plastic bag so crushed and hole in bottom

Don't typically shop here, but will definitely be coming back to this store to see Karlyn. She was so helpful, easily one of the best people I've met working retail. 5 stars for her read more

I have shopped Kohl's since they opened in Scottsdale. The assistants are all terrific, friendly and helpful. The selection is generally decent and the quality of clothing is good, not great, but good. The homegoods inventory is dwindling, not the selection they used to have. read more

Karlyn was fantastic! Great customer service. Super helpful. Gave me a nice tip on how to utilize Khols cash and helped give me information on signing up for the Khols card; which I'll probably be back soon for! Thanks Karlyn! read more

I'm a kohls VIP shopper snd we shopped on vacation to pick up some shoes and clothes as I forgot a suitcase Love kohls shopping Great quality and good coupons for members read more

The store manager was amazing with customer service!!! She was able to make suggestions, put outfits together, and really provide the old-fashioned department store service that is so rare anywhere these days. The selection is good, the store is clean and wow, love the little cloth carts for shopping. read more

Cashiers without any passion for the job. I asked the lady to throughly check for the security pieces. After checkout, the alarm went off so we brought our items back to the cashier. She went through them again and said that I lived quite some distance from the location and it's important she throughly checks the clothes as it is an excessive drive back to the store. After returning home, washing the clothes, my daughter finds this clipped to her pants. Thanks a lot for paying attention read more

Kohl's - Ignorance - Department Stores Near Me - PHOENIX, Arizona

If a sign directs a group to "customer service", and another group to "online pickup", then staff should respect their own sign. Had I know it was treated as one line, I would have started in the customer service line (to pick up my online order). Remove the sign. Enough said. read more

Kohl's - Department Stores Near Me - PHOENIX, Arizona

Thos store is very nice and has a great selection of clothing, housewares, accessories, everything you'd expect from a department store! Located in the heart of the beautiful Desert Ridge Marketplace, this store sits amongst many great shopping, eating, & entertainment establishments. Kohl's always has great deals and sales and with Christmas coming, this store is one to keep in mind when venturing out to do your holiday shopping. This store is clean, well stocked, & has many helpful people to assist you with any questions or needs. read more

Do not purchase items online. The price will not be honored during certain dates of the holiday season. I purchased two items on Black Friday and was told the shipping was free over $25. The receipt arrived in my email with higher prices and $8.95 in shipping. read more

This has been sitting on my mind for the past week. Sephora really needs to go over sanitation with their employees. My 5 year old asked to try on lipstick. Before I could stop her she applied with out cleaning the stick with Alcohol. Hsv can live on lipstick up to a week according to google. Hopefully that's not the case because she's five and she doesn't need that. read more

It is not the Kohl's it used to be. What happened to the incredible designers? Rock n Republic, Jlo, Mark Anthony, and more. So unimpressive. I have come here on several occasions to return some Amazon mistakes and have received 5.00 kohl cash which I have yet to redeem. I cannot find a thing worth buying. Prices are up, and quality and design aren't there. It isn't enjoyable to shop here. read more

This location has really gone downhill. They used to have way more variety and stock of clothes. They also got rid of the Dana Buchman line, which was my favorite. They also quit selling Laura Gellar makeup which was a big disappointment. I went to the Amazon return desk the other day and the lady there was incredibly rude to me. I have no reason to come here anymore. read more

Kohl's - Wish I could've gotten a better pic of the Amazon return agent. - Department Stores Near Me - PHOENIX, Arizona

Shared fitting rooms for both men and women is not a good idea. I hope management makes some changes to this.

Poor petite selection and limited customer service. The petite section was mixed in with the large petites. Very few options. The customer service was hard to find. For all the tv advertising about what great selections at KoHl's, going there was a major disappointment. read more

20 mins in check-out line at 11am on a weekday because Kohl's has combined Returns and Sales into one nightmare long line. Won't go back. read more

No carts for children had to leave unable to shop. after asking for a cart for children. A woman stand leaving in line already checked out had one, Me and the employee asked to use it. As she had no children she used the cart of kids. Many others that where not for children where available. Kohl's should have more carts for parents with kids. And honestly the fact I walked out with out even being able to shop is appalling. Better customer service! I won't be back I am also closings my charge card. I feel my business didn't matter ! And it never will again. read more

1 register, Kohl's employees walking around... Want to know why retail is failing, especially Kohl's, look at your operation, why would anyone want to wait in long lines to give you money? Waiting for 19 min..I'll call Amazon! read more

I am so disappointed. I spent 2 hours in this store tonight: I canceled my trip to AT Home & My trip back to target: I spent just a little over two hours or more filling two carts. I have a 200$ gift card. I ended up staying till closing, where 10 mins till I started being harassed and rushed. I have worked in retail for over a decade. As I listen to the manager feed me bullshit lies about the register closing down automatically (total lie) and how I must rush to to front. That I have the option of putting everything I picked out for the last two hours on hold till tomorrow morning. I couldn't believe I was being treated this way with two carts full of merchandise. Worse case all the manager had to do was call the help desk and inform them of the circumstances. THERE is absolutely no reason what so every why I the merch I waisted 2 hours of my night while every store closed, shouldn't be sitting in the car with me. I have spent a decade of my life working in fashion retail, tonight the closing manager at kholes had one goal. It wasn't to make a closing final sale, it definitely wasn't to leave a lasting impression on a costumer making them what to come back and shop. (Her lasting impression had the opposite effect) The goal was to get the hell out of the store as fast as she could. I doubt she even recovered: the store was a huge mess: For a location that seems to not profit as much as the surrounding stores in tHe plaza you'd think every dollar would count. This is the number one problem with store locations today and they keep it a secret from corporate: They don't get a shit about sales, making LY or YTD. As long as their getting paid why should they care: (my retail days, def American eagle, I would keep the store open an extra hour in hopes that someone would walk in and purchase enough for me to make LY) today... most store managers don't even know what LY, YTD, KPI, ADS, Conversion is, I wasn't corporate to contact me. I deserve an apology or least a discount. I shopped for all that shit excited to take it home tonight. The manager bullshits me, suspends my transition and says the comp is closing down before she even pulled deposit. Tonight was my fist night shopping at Kholes and most likely will be my last. read more

If you are a plus size woman DONT GO TO THIS LOCATION. There are a few things hiding along the walls in a corner tucked away amongst a bunch of picked over smaller sized SALES clothing. I challenge you to find anything worth buying. Compare 4 sq feet of crappy clothes to the acres of good stuff for women considered to be regular sizes. SHAME ON YOU DESERT RIDGE KOHL'S read more

Sad to say Kohls is becoming less and less a goto place for clothes foe me. Feel like selection has gone down, online shopping selection other places has gone up, and the rigidity around Kohls cash and perks just isn't as worth it as it used to be. read more

So disappointed. Forgot to pack a strapless bra for a dress I wanted to wear, so when I saw Kohl's within walking distance from the hotel, I was ecstatic. However, I was there on a Sunday, around lunch time, and there wasn't much help. I was in the bra section forever looking back and forth for a strapless. For whatever reason, they have enormous bras work extra support and only two strapless bras. I couldn't find one in the color I wanted. There was only one my size, so I had no choice but to buy that white one. Too bad I didn't find two because there ass a BOGO sale going on. When I got to the register, there was a lady complaining about discounts and coupons and her rewards number. Another associate came across from the other side of the store to help me since I was waiting so long. I was thankful for that. After I checked out, I hung around the entrance waiting for my Uber to pick me up. That's when I saw three racks on wheels full of bras, many of which were strapless! Ugh. Uber was on its way and I found one in the color I wanted- nude. It was too late. And I wondered why this rack had not been wheeled over to the bra section. That would've been helpful for me. While waiting for uber, the slow complaining lady finished checking out and left the store. When she passed through the metal detector, the alarm went off. She just kept walking! I turned to the lady at the register, who made eye contact with me and then glanced away, continuing to fold returned clothes. I was shocked. Uber arrived and I left. That night, I grabbed my dress and went to put on the new strapless bra and it still had the theft prevention device on it!!!!!! I was so mad. I didn't have the time to go back to Kohl's, nor did I want to pay another $6.51 there and $6.51 back in uber fees. So I used a pair of scissors to make a hole in the bra to get the device off. I was so upset about having to ruin it, I took the bra back to Kohl's the following day. She apologized and asked if I wanted to exchange it. I refused the exchange because they had such lack of product. I feel sorry for the complaining lady that triggered the alarm system but I wonder why I had not? It certainly went off when I came to return my item. Thankfully, I received a prompt return and an apology. But buyer beware. Check all your items before you leave because the staff there are careless. read more

Jared was very nice and helpful with a great attitude we enjoyed our experience very much

Not much energy in merchandise or employees at this store. Many good brands have been retired or discontinued here. Hard to find anything nice in women's section for sure. Long wait lines at counters and takes forever to pay up. Associates also don't seem motivated and just doing the job for sake of it. read more

This is my second time visiting this location and again walking out before buying anything because the lines are ridiculous not enough people working the register's it's frustrating!!! read more

I hate this store, especially this location. I hate it because I go in to buy one thing and I come out with a bag full of stuff! Today for example, I went in to buy a few accessories I need for a dress I am wearing to an event I am attending in about a week. Easy right?. Nope. I should have checked out after I found what I wanted, but noooo, I just had to wander over to the clearance section to see what I could find. Grrrr!!! Needless to say I got a Vera Wang dress on clearance for, brace yourself, $6.63 (originally $78.00), a pair of capri's for $10.20 and all my accessories. Darn you Kohl's for your awesome clearance section. P.S. I will be back to shop again soon! read more

I went to the Desert Ridge location to pick up a Food Network Pre-Seasoned Cast-Iron Sizzle Pan Set. I ordered and paid for it online. While there, I perused the men's department and the picture frames. After making my selections and walking around the store to locate customer service (I haven't been to this location since they remodeled and moved customer service to the front)--I discovered customer service was by one of the entrances of which I did not enter through those doors- hence why I missed where it located. A nice employee assisted me at the customer service counter and made the transaction of picking up the item I ordered very pleasant. The next employee I came into contact with was Juli at the check out registers. She was pleasant, friendly, and customer service orientated. I enjoyed interacting with her. She inquired if I had a Kohl's Card and I said no. She asked if I wanted to apply and I said yes. She walked me through the entire process and it went smoothly. She explained the benefits of having a Kohl's card: Kohl's cash and the notifications I would receive. In addition, I received an additional 20% off my purchase that I selected in the store. It was a huge savings because they were already on sale. This Kohl's has customer friendly employees. I need to mention that after entering the store, I was greeted by another nice employee in the men's department. I believe that this location of Kohl's is geared toward customer service. It made me feel welcome and I would rather shop here than at the competitors because the employees at Kohl's seem genuinely interested in providing that satisfying customer experience that so many large retailers have forgotten. I will return to this location in the near future. The store is clean and organized. This is how all stores should be. read more

I'm not a very big fan of Kohl's. They have a great shoe department with awesome sales, but that's about the only thing I have found there. The clothes are not that great especially for the jacked up prices and that theme continues throughout the rest of the store. The only thing really worth shopping at Kohl's is the sales rack, and I don't usually feel like going in just to go through those. read more

Kohl's Department Store is humongo. It has everything from jewelry to clothes to picture frames to shower curtains. That's what makes Kohl's such a good place to shop when you have to buy a lot of gifts for a few different people- you can usually get everything in one trip. You can get some pretty good deals at Kohl's, but watch the register closely when you're checking out. I've been a few times when the sale price didn't register, which would have made the items I bought not such a good deal if I hadn't of caught it. Check the shoe department too. You can find some pretty cute shoes at decent prices if you catch them on the right day. I know they even have a makeup department now- although I haven't purchased anything from it yet. Kohl's is kind of like a slightly upper class TJ Max. Check it out. read more

Kohl's - Department Stores Near Me - PHOENIX, Arizona

Is customer service the norm everywhere you go?... No. Is it a joy when you find it?... Yes! That's actually their motto... Yes! This is the Kohls I've been going for years. Never nothing to write home about. Which is actually good. It means no major complaint and for sure no major praise. But I think is time to just give them a little bit of due. The store is always clean. They rarely give you any issues at return and they're getting much better at not cramming 200 pieces of clothing in one rack. I've seen improvements, but today what I saw was actually great quality people, giving real solutions to a problem and a serious concern... And that's when the review is worth the write! Are there issues? yes. Maybe many. But when they care, and say, "Hey! Let's go fix it!" that's when they change the game! They know what the issues are, and just like the complaints about the full racks got fixed, everything else would get fixed and they just get more lean and mean. That's how you get better. And that's how you make it thru all the years. They use their radios, they communicate, they go to work. I may update my review in the future if any negative experience, but so far they are on their game, and they deserve the stars. read more

Kohl's is by far my favorite store to shop for clothes. Depending on the day or time period of the year that you shop, there are sometimes some killer deals to be had. Sometimes the staff is not all that friendly, but today my cashier Rae was awesome and very helpful. I got all kinds of discounts and saved all kinds of money after scratching off some silly coupon and then earned $ 75 bucks cash for my next visit. I sure don't know how Kohl's stays in business giving away such smoking deals, but I sure don't mind ! read more

Dismissive and rude staff at the customer service counter. Much better and more friendly service at the bell rd location. 2 stars for the decent register girl that checked us out otherwise would be 1 read more

I have a Kohl's store less than a mile from my home, and from here on out I will drive to this store for service. They have a much better selection of products, shoes especially. Their store is clean, and well it, and their staff is fantastic. I would especially like to recognize Jerry, he was the clerk who wrung us up. He took the time to speak to my two children and was extremely pleasant. I wondered if I had been zapped back to the 50s where people actually cared about one another. I was pleasantly surprised and it actually made my night. I would highly recommend this Kohls. read more