I won't be shopping at Kohl's again. I purchased a men's long sleeve shirt and returned the next day to exchange it. The store was nearly empty--no customers in sight--and as I walked directly to the cashier counter, the associate stopped me and insisted I go back and enter through the designated queue lane, which is typically used when there's a long line. I explained that there was no one ahead of me and that I was simply taking the most direct route. Still, she insisted I follow her instructions, claiming it was store policy. I complied, but the experience felt unnecessarily rigid and unwelcoming. That was the last time I'll spend my hard-earned money at Kohl's. 09-08-25 07:08P read more

Genius i tell you. Idk who's bright idea it was for Kohl's to receive Amazon's return's deserves a whole cookie. I mean like those giant cookie's you can write on. You know, you get em in the mall. Best idea ever in the whole wide world. My son hip me to it. It's free. You don't have to box it up or anything. Just go to your Amazon acct hit returns and it'll send you a code. GENIUS!!!!!! read more

Ok, I love Kohls but the assholes that work at the McDonough Ga Kohls need lessons in customer service. I waited 15 minutes for this older cashier to get done helping even an older customer ( don't get me wrong I love the elderly), to cash her out while explaining to her about Kohls cash, how she couldn't use it on this purchase. Then to take a gander at her email she was having a hard time pulling up on her cricket phone from last year to try and get 30 % off of today's purchase. All to make a payment in store. She then finishes with her then blows right past me, I said Ma'am I was her first, she stopped and said you walked away from the counter so this other customer was next (which was an extremely older customer), proceeds to walk off. As I stomped off the young lady about 20 yrs old says, " I was here after her meaning me and the lady says " well I didn't see you". Then continues to help the elderly lady as she s saying how rude young people are today. I wanted to snatch that cheap wig off her head and slap her with it. But I maintained my composure and went to Antonie a nicer cashier. The one star is for him. read more

If loving Kohl's is wrong then I don't wanna be right.... 1/2 off everything in the store... Literally. I absolutely love Kohl's, this location is always very clean and very well organized, the everyday discounts are ridiculous and the return policy is very simple... Now go! What are you waiting for??? Go shop to you drop... read more

I mostly go here for my sports clothing and hats, which are super cheap and readily available. Other than that, I'm here just to browse around at the watches and shoes. Everything else seems quite expensive until their sales come around, but the Kohl's cash comes in handy if you purchase a lot of stuff in one sitting! For good deals, I'd stick with the Tanger Outlet at Exit 212. For a better variety, I'd go to the other Kohl's at Exit 228. read more

I usually don't shop at Kohl's,but I needed a dress for and event and this employee named Marisa was super helpful, knowledgeable,and kind! I was about to leave the store but she asked me if I needed any help and She helped me find a dress that really complimented my shape and it's comfortable too! I usually don't write reviews but she was so nice and the store was clean!! read more

Today I went last minute shopping here, and I only had one item and it was a belt. The lines were super long, so I tried going to the jewelry department to pay for this belt. However, instead of the cashier, Angela, paying me out she gave me a long lecture on how the jewelry customers are helped first, which I completely understand, but everyone that was in the jewelry department was already being helped by other workers. All she had to do was pay me out for this ONE item instead gave me an unneeded lecture. Moreover, this isn't my first bad incident here with these rude workers. Thank God for the JCPenny across the road with helpful and kind workers. read more

The cashier Stacey is rude and needs a few lessons in customer service , especially if customer service is her department. Kohl's in McDonough opened in 2007 and I have never had a bad experience until I meet Stacey. Stacey needs to understand this is Kohl's, not Walmart, Cititrends, or any other store where customer service is not valued and where employees act ghetto. Stacey tried her best to get a reaction out of me...but I kept it professional and left. Moreover, I hope to never see Stacey again while I'm shopping at Kohl's. Furthermore, I hope she gets enough complaints to where they have to retrain her. read more

meh...... the selection here is not what I was hoping for and the prices to me seem exorbitant. I'm not a big kohls shopper but I've been to better ones. Gotta love the bucks tho:) read more

Love this store. The clearance section is stocked always! The customer service is always wonderful. If you can't find something in store they will check in line for you and help you!! read more

Very bad service , cashier and the manager, they say same shoe but different size has a different price .size 10 for $25.00 and 10.5 size for $85.00 when pointed out to the manager that the box description and the shoe did not match , was very rude and did not want to listen to what the customer had to say , they did not want to even go and check , very poor training , if they don't like what they are doing maybe they need to find another job. read more

My wife bought a very expensive (over $1100.00) Levian ring at Kohl's but it needed to be resized. Levian told us that Kohl's should send it to them to be resized. Kohl's would not do it. Levian suggested going to Macy's because Macy's is more responsive. That is a sad commentary. Anyway, the Customer Service woman spent 15 minutes just trying to find a record of the purchase, like we were running a scam or something. My wife could have shown her the bill on her phone in 2 minutes if she had asked. Bottom line: Kohl's was no help, even Levian recognizes how unresponsive Kohl's is and Kohl's is very distrustful. As my wife said when she left the store, she will take her shopping elsewhere. read more