I've liked the clothes for a while and I go every now and then to see if there's any new pieces or…read moresales. For the last few days I've gone I've noticed some of the same employees working which I thought was nice, maybe they recognized me. But every time since I've gone there, not a single one was very much help. They are tasked to fold clothes but not really to check regularly on the customers. I wanted to try on some jeans and some tops to see how fresh and cool I'd look. I waited for an employee but they were all pretty busy on the register. I saw one nearby who seemed to be folding a pile of shirts. I went up to her and I asked if she could get me a fitting room so I could try on the items. She stated that someone will be right with me, clearly seeing the ginormous line going halfway through the store. I understand the concept of being patient , but she could have contributed some help by getting the fitting room open. It's not like she was helping a customer, as well as barely helping the store look good with the pile. Another incident i had was earlier today. I wanted to enjoy a regular shopping day like any other and I only wanted a sweater, I walked straight to the back where they have the clearance rack. I look through a few things in my size and I found this nice bright striped hoodie. As I take it off the hanger and I'm putting it on out in the open (did not bother with the fitting room). I looked around as I usually do when trying to see what can catch my eye, and I catch something else instead- the employee near the register giving me the weirdest look as if I was from another planet. And I thought to myself "the heck is she looking at, get the face out of here and do something useful instead of giving me that wack expression". Fair to say, the staff should be more focused on customer service. It has a ton of room for improvement, for room than the store itself.

Great jeans! Great tshirts and sweatshirts. Great sales! Friendly and very supportive associates…read more Been shopping here for over 15 years.

So so much to see and look at. My senior mom heard about it from a neighbor. So we went to check…read moreit out. Special parking was available in front of the store. Thanks. There was so much to look at. With 3 weeks to Christmas my mom and I will return after Jan 1 to really look at it all. But it was a wonderful first impression not was nice to get out if Santa Cruz county to shop for a change.

Wow what a great Home Goods in Sand City on Playa Ave. The store was amazing just had to look…read morearound but I found several things I needed for my house that just got new flooring throughout. The service was good the staff pointed me in the right direction. Got great values on everything. I could have stayed in there for hrs. don't have one where I live. Thank you!!

Came in here with the intention of buying a board, wheels and shoes. Clerk refused to check the…read moreprice of these items to verify they were sale items. I don't really understand why it was so hard to price check these items but he never did and turned me off on buying shoes. Nevertheless, and despite this clerk not really wanting to assist me, I tried to pay for the board and wheels at the register. The manager at the register was catty and short with me about gripping my board. She was so unpleasant it turned me off to making the purchase all together. I decided to not buy anything because the customer service was so terrible. I really wanted these items but the whole experience just really turned me off. Even the clerk tried to make fun of the DGK board I was trying to buy. I ended up going to Zumiez's a couple doors to purchase these items as the experience was much friendlier. If the customer service isn't there, I'm not buying it.

I went to Vans and found it to be stocked with all the items I needed. The store clerk was…read morecourteous and helpful.

It was a pleasure shopping in here today. Walked in and was greeted with a warm smile and she let…read moreme know about the current sales. After walking around, I was having a hard time finding my bra size; I had to ask someone for help. I wish I remembered her name.. she was amazing..but she found my size, the color I needed, and helped me to a fitting room within 5 minutes. For the quality of the bras you're getting, paying the price is worth it. Also, the fitting rooms are BEAUTIFUL! Got my new bra, some new panties, a warm and adorable pink sweatshirt that was 50% off.. felt like a princess when I left. OH! And before i left, I found more fun stuff to look at on the way out. Another worker and i chatted about piercings and stuff.. she was so personable! I love the relaxed and down-to-earth yet professional attitudes everyone had. 10/10 experience

It's so unfortunate having so many employees working here & not one can help. This is not the first…read moretime I come in to do an EVEN exchange & somehow they want to charge me. Today they tried to charge me a penny. It's not about a penny it's the fact that no one can help fix the problem. It's not hard to override an item that's meant to be an EVEN exchange why do you guys make everything so complicated. Shame on everyone working at this location SO BETTER!

I'd give zero stars if I could. The ladies there are snobby, judgment and not helpful at all. I…read morewent in to return some jeans- had all the tags and everything, the lady who said she was the manager was so rude about not returning the item. I understand if I didn't have the tags and if they were worn but they were unworn and still had the sticker on them. She told me she wasn't going to return them, a $50 item! I'll never return to this store or probably any AE store again. Worst customer service ever!

So excited for Aerie to come into town! It just opened up about a week before my visit. The store…read morewas nicely organized and products nicely displayed. The staff was incredibly friendly and helpful. I was greeted right when I walked in and was offered help and information from several staff members as I browsed the store. With my purchase, the staff was going to tissue wrap my purchase, but I said it was okay not to.. then she gave me my items in a cute (free) canvas bag. I grabbed some cute body positive stickers on my way out as well! Overall a very comfortable experience and an amazing addition to the mall! I only visited Aerie, and not AEO.

Spectacular luck today stopping in on Boxing Day! I love Cole Hahn shoes and they are the only…read moredress shoes that my adult sons can stand because they are so comfortable. I did not NEED and probably will never again need shoes, having inherited literally 100s of pairs of my late mother's prolific size 10 shoe collection. It is impressive and so fashionable like my mother herself. Lots of classic pumps, ballet flats, sky high stilettos clogs, mules, sandals in a rainbow of colors- high end designer shoes like Jimmy Choo, Manolo Blah ik,Gucci, Prada Armani, Celine and Ralph Lauren. Shoes that I would NEVER buy myself even if i could afford them. I digress, but the point is that I have shoes galore, but the Cole Hahn brand on major sale are the epitome of practical comfort and too good to pass up. I kept picking up pairs that I loved and finding that they were either in stock, able to be ordered and shipped for free AND 50% off . Shout out to super salesman Brian- who kept checking the back, finding pairs online for me. 5 pair, including the best ballet flats, red patent leather and leopard flats with a bow, black satin kitten heels and slip on sneakers. I was out the door in half an hour with a grand total of $393. Yep- less than $80 a pair for premium, practical shoes that fit my lifestyle perfectly. Time to get rid of some of the less practical pair of my mom's shoes to make room in my closet....

When in town, it's one of the stores we hit. Never fails. We love the staff and the inventory…read more Store isn't overwhelming and always organized.

I love the products! Too bad all three of the associates I encountered today not a single one said…read morea greeting as I walked in or around the store. The cashier said nothing just grabbed my stuff and started scanning. Better customer service needed at this location in Northridge Mall.

It is one of the most colorful stores at the mall during holidays. And I love shopping here during…read moreChristmas. It is also one of my favorite stops during birthdays. They have so many fine bath products from all kinds of soaps and lotions and many other items the female members of the family seem to appreciate. Numerous scented items people love. I can't wait til Christmas again to go shop here again.

I couldn't be happier with the exceptional work done on framing my university degree. From the…read moremoment I walked in, I received outstanding customer service. I was assisted by "Evelyn" who took the time to help guide me through selecting the perfect frame and matting color combination, carefully considering the style and format of my diploma. Her expertise and attention to detail truly made all the difference. The finished piece exceeded my expectations. The frame and matting compliment my degree beautifully, pulling everything together into a polished and regal display that I'm proud to hang in my home. It's clear that Evelyn takes pride in her craft as it shows in every detail. I would certainly highly recommend.

The older manager is extremely rude and super condescending. I asked for a receipt on a purchase I…read moremade a little over a month ago and instead gave me scolding for losing my receipt when what is the whole point of having an account for. So disgusting and rude for no reason.