Today I was simply picking up items I had ordered online. Kohls was running a clearance sale, and some of the items just happened to be in stock for same-day pickup. I received an email fairly quick after placing my order, telling me that I had "self-pickup." It was an easy process. The self-pickup area is by the checkout/customer service door. And you find the corresponding box number to what was given to you in your email once you click through the prompts. If you need help, just ask an employee though! read more

Recently moved to Fort Worth from Houston. This location is close to my home. Customer service is great and the store is always clean.

love Kohl's, love Sephora, but the employees man.. Me and my grandmother were checking out and it was going smooth but as a retail associate myself i'm always looking at customer service! Hannah was nice, just super quiet and not talkative at all, no smile either! i've seen her before and it's always been like that :( read more

May 28th I was involved in a retail fraud where someone used my card & identity to make a $200 purchase. I called Kohls headquarters on Friday to stop their shipments on Monday or Tuesday. Well Kohls said that they couldnt stop or cancel the order. Basically these thieves were allowed to keep their orders on my expense. I will never give them another dime of my money. Kohls needs to do better with fraud prevention for the victims. if I could give them a 0 I would read more

Got a pick up order here today. Hope that the bags are tagged to go off if someone tries to leave the store with your stuff because otherwise it's an honor system. Otherwise it was super easy to use their system. We didn't shop in store but what we saw seemed very stocked and organized. I will go in and check out the in store stock soon. We took a quick glance at prom dresses which were pretty. The online order I picked up were very nice tennis shoes for a super price. Love Kohls. read more

Kohl's is always a great place for some well priced clothing. The other wares aren't always on sale tho when they are it can be had for a good price. For years we would buy our Fiesta Ware at the Kohls since they would keep the Classic style in stock, evidently that isn't the case anymore. Sad. This location is a smaller one, not like the larger stores found in the heart of the DFW complex. The housewares area was actually a bit bare today. Many shelves were a bit empty. Saw many staff tho none of them sent any greetings or asked if I need assistance for anything. It wasn't overly busy so that was a bit dissapointing. Outside of that, they discounts on clothing, especially the large amount of racks for women's clothing is always a draw for us. read more

Kohl's - Entrance. - Department Stores Near Me - LAKE WORTH, Texas

This location has a pretty good selection of items. I've been here several times and have not had a bad customer service experience. Some employees have even been friendly. The store is normally well staffed so that you don't have to stand in line for more than a few minutes when making a purchase. Also, the store is clean and neat. If a huge sale is going on, customers will toss items around, but employees usually have items back in proper places the next day. This store is in a strip mall with plenty of parking. This Kohl's also now accepts Amazon returns. I like the Kohl's app and ship to store options. By using the app, I have access to some extra coupons, a wider variety of items to purchase, as well as Kohl's cash. read more

Kohl's - You can recycle ANY plastic bags here. - Department Stores Near Me - LAKE WORTH, Texas

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First time in since the new layout. Nice look and appearance . However I couldn't get past the front cashier's Karen attitude. She insisted that I had jumped in line of another customer. Everyone was shaking their heads except the cashier who kept repeating the same beat down. I went up again to talk to the cashier. She was full of conflicting reasons for her tone and how it was her job to be sure people didn't come in the front door and right up to her counter. I didn't do that but probably shouldn't have bothered to talk with her again. read more

Had the greatest experience today while shopping Sephora. I applied for credit I was approved and the manager still managed to save me incredible amounts of money on my purchase. That's customer service. She and the cashier made my day today. Thank you so much. I will be back. Incredible ladies. read more

The young lady that checked us out was very nice and used every discount we had. She was polite and professional. No complaints there. However when we were in the Junior section, we heard and watched an employee (Marie) older, petite, short dark hair lady yelling at another employee in front of everyone. I was embarrassed for her and the girls face turned a shade of red. This is the only time I've seen something like this happen in this store. read more

Very clean and organized store. Great sales and selection. Love kohl's coupons and kohl's cash. I spent $32 and change and saved almost $80.

This is the the store we usually shop at! We have shopped at Kohl's for over ten years, After Kohl's messed up our bill and wouldn't sent it they turned it in as not paid. We called several times to find out the total as they posted another two times that we had not paid our bill. This dropped our credit 92 points!! We have now found out the total paid it and canceled our card. We will never shop at Kohl's again... BEWARE!!!!! Needless to say Kohl's has the ability to remove their mistake but will not. I fell everyone should stop shopping at a store with such a wonderful care for their patrons that shop there!!!!!!! read more

The "manager" Rich was beyond unprofessional and extremely rude. I was standing in the clearance area with my girls in a stroller. Mind you there are no signs posted not to stand there even when they have a rack of clothes going all the way to do the door. He opened the door and hit me with it, so I put my hand out to stop it from hitting again so I could move my stroller and he pushed through it and kept walking. I said, "Sir you could have at least apologized you just hit me with the door". He turned around snapped at me and said "you can't be standing there, there's a door and we're coming in and out and walked away." I normally wouldn't be this upset with a situation but he didn't just tap me or bump me with the door he hit me and then pushed his way through, he knew something was blocking it. What would have happened if my children were standing there? There's no signs posted anywhere not to stand there. If this door is such a busy door there should be a window. When I tried to talk to another manager, Hayden, about the situation he was not surprised that he was rude to me and didn't offer any help except I'll talk to him. I will no longer be coming to this store again. I will be contacting corporate about this issue. read more

Kohl's - Department Stores Near Me - LAKE WORTH, Texas

Horrible online experience. I updated my shopping and billing address on the website before placing my order. I made sure to select my new address because I live in another state now. I find out later that thirteen packages were shipped to Oklahoma. I live in Texas. Customer service (by phone) had the nerve to blame me and tell me I had to correct it with the carrier (UPS & FedEx). Really? This is a glitch in your system (kohls.com). Why would I ship $500 worth of gifts out of state? Does that make sense? read more

First time at this location. Came by for an Amazon return, process is very easy and received a one time 25% off coupon. Store is well organized and lots to choose from. I'll be back and already told my wife about it. Thank you. read more

I went to this Kohl's to find a gift for my niece's birthday and I'm sorry that I did. I ended up not purchasing anything. It was a disaster! read more

Kohl's - Department Stores Near Me - LAKE WORTH, Texas

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Absolutely ridiculous experience. One person running the checkout line and you put the SLOWEST person there. Line gets backed up and she is taking her sweet time folding everything piece by piece, encouraging people to sign up for a kohl's card. She talks people into signing up and has to wait for them to fill out their paperwork and then enter their information to see if they've been approved. Surely this isn't how y'all do things around there? With the line backed up why would you keep encouraging people to sign up for a kohl's card? read more

I went inside the store and it was all a mess . Don't recommend coming here unless you want to waste your time. It's a mess and it's not clean read more

I guess with other department stores slowly fading away, then Kohl's is one of the last department store standing. I'm not a huge fan, but usually Kohl's has exactly what I am looking for and I can get help when I need it. read more

Just had a great customer service experience at this location. The manager and staff helped resolve an online issue I had. They didn't have to but they did anyway to save me from driving to Denton or spending hours online trying to make it right!! read more

Better selection than hulen store!!!! Very courteous and friendly people. Store is very clean. Well from outsiders view. Ummmm hmmmmm ...... Needs more baby shoe footwear! But as of cute jeans, tops, dresses I always can find something at this kohls. Check it out!!!! read more

Cody from the Customer Service section did an amazing job with customer service tonight. I called up there with a pretty big request for him to look through the amazon returns to find something that I had left in a pocket. He spent his night searching for my item as well as completing his other assigned job duties. I really appreciate his dedication to helping me and his professionalism. I will definitely be shopping at Kohl's in Lake Worth more often because of my great experience with Cody. Thank you! read more

This Kohl's loss prevention are idiots. I'm pregnant, and got falsely accused of stealing merchandise and a letter in the mail that they were going to file a civil action against me. After trying to contact lake worth loss prevention and corporate and only getting voicemails and no return call I had to spend my day at the Lake Worth Police Department to get it figured out. The person who stole was a Hailey burns not BARNES. She also already paid her restitution fee so not sure why 8 months later they were trying to accuse me and get another $300 out. I'm beyond livid and wish I could get a response from management or their loss prevention who obviously can't investigate worth a crap. Never have I shopped at the lake worth store and never will I shop at any kohl's store after the way I have been treated. read more

Awesome and friendly staff!! Every time I shop there everything is easy to find and things are neat. Thanks guys Keep up the good work!! 5 STARS Definitely read more

Store is always a mess with the clothes looking like they were just thrown on the racks. The prices are good but checkout takes forever. They never have enough registers open. read more

Love this place they have really good deals and sales! On top of that they also have kohls cash, you spend so much n get money to spend later. Also like to hit up there gold clearance sale, usually the seasonal stuff needed to be cleared out. read more

Worst customer service you will ever experience from Management. I have shopped at several different Kohl's in Dallas before moving to Fort Worth, and I will never return to this store. Seriously horrible - a trip to this store will ruin your whole day. read more

As I was looking for something that I couldn't find anywhere in the store a manager named Rich came by and ask how I was doing. I said I could use a little help and he put the stuff in his hands down and said let's find it together. I instead I would be okay and didn't want to stop him from doing what he was doing, but he replied helping the guest is always what I'm doing. So we went and got my sons modeling clothes that I had to have that day and thanked him so very much because I hate shopping because it stresses me out. He made my day easy and I would return to this kohl's because I know if I ever need anything I will have some one to help me out. See u soon Rich!! Thanks again! #Amomshoppingforguyscloths read more

Great prices and a clean store. Lines can be long sometimes at registers . You can check out at the jewelry section to beat the lines at if nobody is there. Stay away from the jewelry itself. Very poor quality and overpriced. read more

I enjoy shopping here. If you're looking for someone to help you don't bother. If you do find one its always, "What we have is out." They don't bother to check. It's more Clearance items at this location. I am always up for a good deal. Nice clean store but bathrooms are horrid. When ever I am in the area I stop by. This time I picked up clothing for comfort. Will come back but it's not on my priority lost for a must do. read more

I love Kohl's shoe selection in Lake Worth, Texas. My experiences have always been positive and the staff is very helpful. On Wednesday April 10th, I was shopping in the towel area in the back of the store and then headed toward the shoe department. As I walked past the children's shoes, I noticed a heavy set elderly woman in her late sixties with straight dark hair sitting on the floor surrounded by 30 or 40 pink shoe boxes. She was complaining to a heavy set short lady about something. At first I dismissed it, until she got louder and I could hear her complaining down by the ladies Nikes. I saw two pair of Nike's online I wanted to purchase. I found the first one but I couldn't find the size for the second pair. There was a nice young boy named Eric. I asked him if he had anymore shoes in the stockroom. He looked on the scanner and said he had that size and helped me look on the floor. As I we were looking for the size, I could hear the same lady complaining. I felt sorry for the shoe associate standing there taking that verbal beating. She was clearly humiliated by the horrible treatment she was receiving. Eric found the size and I thanked him for his help. I decided to go by the appliance area and look around. I looked at the lady on the floor, trying to get her name, but the badge was turned. I noticed she had keys on her wrist. Ah yes, a key holder, she was management. Eric was over there now and she was complaining to him. I shook my head in disbelief that a manager would behave in this manner. I have been in the retail business for 25 years and a manager for over 20 years. I am proud to say I have never treated an associate in this belittling manner. She obviously needs to take a course in, "Management 101". You explain to an associate in a professional tone your expectations. If there is an issue with merchandise on the floor being set incorrectly, you quietly show them the proper way. You never talk down or try to make an associate feel inadequate or chastise them. You certainly control your behavior and temperament on the floor, especially when customers are around. These two associates were standing there as she went on and on complaining. There were still shoes all over the floor as customers were trying to shop. I feel sorry for any associate who works directly under her. In my experience, behavior like this is not isolated and this s probably a pattern on how she treats associates on a regular basis. If this store has a high turn around rate, this is definitely a factor. I am really surprised that Kohl's would allow a manager to behave like a two year old having a tantrum. Certainly associates must have complained in the past. Has Kohl's HR department swept this under the rug? I will continue to shop at Kohl's, but this has definitely impacted my opinion about the management and treatment of the associates that work for this company. read more

Purchased a pair of pants while shopping with my wife. She loved the Kohl's coupons. Didn't try them on. Got to the hotel and realized the size was wrong. Returned the next day to exchange the pants alone. While they did not have my size the staff was so helpful with ordering online and have the correct size drop shipped to my home. Thanks a million! read more

I really enjoyed the super fantastic excellent service at this Kohl's department store!!! They are very kind and helpful-Dolores and Heather are the best and the most awesome staff members that helped me yesterday!!! They truly went above and beyond their job responsibilities to help us at the register during checkout!!! Thank you both for a job well done and very appreciated!!! read more

@Kohls I will NEVER EVER shop at Kohl's again. I will pay off my charge card again (just paid it off last month and went shopping tonight) and close my account. I went to Kohl's this evening after taking my children to dinner. I have gained a little weight and wanted to get a few things for myself to make me feel a little bit better about my self. Spend an hour and a half at this store trying on pants after pants because nothing seems to fit any more. I also bought myself a pair of black boots. While already frustrated because nothing fits , I am over this whole "shopping thing" and ready to leave (especially with 2 girls wanting everything they see). I go to the register and I am checking out.. as I'm starting to pay the manager comes over and bring a shoe box with her and sets them on the counter next to the pin pad for the credit cards and points to the box and says "you have these on your feet". Stunned.. I Defensively said "no I don't" and pulled my shoe off and showed her the bottom of shoes (the inside) and said these shoes are clearly over 2 years old. They have stains all on the front of them too. She then proceeded to speak to a couple employees and said okay and walked away. Then as she is walking away I said "no sorry,...nothing at all?" She said "I did say sorry." No ma'am you did not say sorry. And again walked off. At this point I'm so embarrassed. Mean while both of my children are just standing there watching their mom being accused of stealing shoes. I SPENT $250 this trip to kohl's. I'm not a thief. I told her pull the tapes and you will see I walked into this store with these shoes on. She said I will have my manager do that tomorrow. TOMORROW??! But yet it's okay to ASSUME and make an ass out of everyone before you have any proof. You lost a long time customer. All of these associates at this store are absolutely rude. Not only did you loose my business, I will be calling corporate first thing tomorrow morning and the district manager. Maybe if she wasn't so rude about it and would have said I'm sorry ma'am. This was a miscommunication and won't happen again. I apologize...Things would be a little different but because you accused and assumed something and embarrassed me in front of my children and everyone else in that store I will never step foot into another Kohl's. Thanks for making a bad day even worse. I walked out of this store crying. read more

I went at like 9:30 at night. When I went to check out they were having problems with jeans with the lady in front of me and they couldn't get it to ring up. After they got help and got it rung up the lady said it didn't take the discounts off because most of her stuff was 25%-50% off. Once it was my turn they couldn't get the purse I had to ring up so they made me go to customer service. The lady at customer service was rude and seemed annoyed that I only had one item and she had to help me with it. I get it, it's 10:00 at night and your tired but you don't have to be rude! Anyway I finally got my one item. This store has pricing problems and rude customer service. Cashier was nice though. read more