Pretty much everyone on here mentions the employees negative attitudes is 100% right because these employees need to be trained! Stop telling me and other customers to go to the kiosk! Why are you working there if you don't know or care to know what it's stock, etc!!!? It's unprofessional easy way out to just send customers to a computer. So I asked where a certain product was that is sold in the store and all I got was go check the kiosk. Never bothered to help me just told me to go check a computer!!!!!!! Maybe you should just have robots and computers rather than lazy humans read more

Staff are very helpful, I was picking up some items my wife purchased online they've their own parking space for people who are just picking up near the door Very quick and handy, I personally hate big stores at the weekend but they have it set up so I can get in and out quickly Which I loved ... read more

Kohl's - Department Stores Near Me - DOWNEY, California

Not bad. Was able to run in at night and buy an emergency shirt for my child because he threw up in the car.

Lines are long And they take forever ,Cashiers super slow tried paying some necklaces at the Jewelery department 4cashiers going crazy with a couple of costumers!!!Like seriously never going back in this Store !They need to b more organized someone in charge who is responsible of keep moving the lines ! read more

When to return items on Thursday around 2-3pm the old lady in the 2nd register seen the items i was returning and made a remark as to her not wanting to return the 4 items i had. Then i hear her say i have to take my lunch at this time no later . RUDE . You dont like your job get a new one lady otherwise don't complain. read more

Went to kohl's to buy my girls some shoes I was scanning for deals and in the process lost my Kohl's cash which I earned buying over 1,000 for x-mas gifts I used my charge card so I thought it would be okay lady informed me if I come back with the receipt and when they give out Kohl's cash they would honor it ya right it expires on the 1st whatever and to top it off i had the card on me why couldn't they do it and the shoes are online for cheaper and they wouldn't honor the app. Discount either they over charge for everything Just to let you know I'll be paying off my charge card and never shopping their again I rather shop at Walmart I always exchange an American girl doll box because the hair rip off now I open the box at home and the hair not in there someone stole it now I have to drive all the way back ugh read more

None of the representatives gave me correct information on where the Amazon shipping counter was. They were extremely rude. And it took them forever to figure out how to work the machine. Horrible store. Now I see why I never shop at Kohls. read more

Love this store always clean and organized every time I need something specific for my kids or myself I go to Kohl's because they have everything I could need from house hold items to clothes, they have everything!! read more

If they had no stars that would be perfect! The service there sucks..the employees are rude and lazy.. you ask them a question and they give you an attitude... GET IT TOGETHER, you're getting PAID to PROVIDE CUSTOMER SERVICE whether you hate your job or having a bad day. Disappointment. read more

I have an event to attend but no black dress so I went to this store to buy one but there wasn't even an appropriate dress to wear. Nothing decent looking caught my eyes so I left. read more

Very impressed with this location tonight. Today is Black Friday 2015 and I was dreading coming to this store or any other store for that matter. But they really had everything under control and things went pretty smooth. I was first in line and was able to get my Xbox One and every other item that was on my list at Kohls. While buying a watch an employee saw that I had several bags and asked If I would like help to my car. I was very impressed to say the least. Thanks kohls for helping to start my 2015 holiday off right. read more

This place has really bad customer service. Went to purchase some stuff we needed for back to school, young lady from children's said if you can't find it we don't have it.... ah ok, thank you... then we asked can we order and get the sale price? she said, umm yea go to the Kiosk upstairs. So, we asked do we need to pay shipping? Her answer, umm the Kiosk will tell you. In My mind am thinking if that darn computer is more efficient than you, why the heck are you here??? Ugh!!! read more

This place is really ghetto their employees are soo rude! Especially Gabby and Denise the walkie talk each other talking smack about the custores! Be careful not to shop here. Their selection is always low and the shelves are messy. read more

Everytime I come into this store . The lines always ridiculously long . They need to hire more energetic people not like Daniela .

Been here 3 times now and walked away empty handed each time. Some parts of this place look like they're going out of business. Empty shelves, merchandise on the floor, empty hangers on displays. Also, there's way too much "ghetto" here. Just adds to the overall crappy feel of the place. read more

if i could give 0 stars i would but sadly i gotta give it 1. service is always horrible. dirty messy store (especially "toy" section) employees are usually clueless, rude, half asleep (most are young girls fresh from HS) Management... pfft! dont bother! they wont help you out either same goes for them clueless. employees here need some serious training. even the restroom is dirty (saw lady making her son pee on the sink in womens restroom) gross!! me and another customer with her daughter saw her, i reported with an associate who told me "oh yeah that can happened sometimes" why!!??? would you allow it? disgusting, gross, dirty, and rudeness. never shopping here again! read more

Store has a wide selection and alright prices, I'd come back. Staff was overall attentive.

Good store to shop at .the employees are helpful and I like the sales .. especially love the music they play there

Horrible location, False advertising they wouldn't honor price and the customer service is horrible, no selection. My kid likes the Disney d-designed collection only reason why I even visit this ridiculous place, if you must visit a kohls find a better location read more

It's sad that a manager does not have the right to override a transaction less than $15. Ihad my expired hard card picture license with my DMV paper renewal. A store manager was unable to override the transaction so I could use my Kohl's card. ITS JUST SAD. I don't believe it was a cooperate decision, I think the manager did not want to do his job. read more

Came here to replace my Fitbit. waiting for anyone to unlock the case. absolutely no one is around..I even called the store "ya we are sending someone right over" 20 min later...this place is terrible... read more

Ok, so I went in and was going to buy a few items with coupons. Well as she rang up the items,she scanned the first coupon, she immediately denied the rest of my coupons! Your coupon policy states you MUST take 4 coupons per transaction. I left everything and went with another cashier which was awesome and took all my coupons right away, then my sister makes a purchase for herself using her coupons, and guess who came?! Yea the first cashier, she told the guy they could only accept one! Which the policy states otherwise. I didn't get your name, but I'll be back take your name and call corporate! These freaking cashiers act like if the money is coming out of their pockets! If you don't like coupons, tell your company to stop sending them out, I'll take my business elsewhere! Haters! read more

I had an amazing experience today. It had the potential to be bad, but Daniela from the Customer Service Desk really went above and beyond. I needed assistance and the front cashier told me to call customer service in the Customer Service area. I went and I explained my predicament to the associate on the phone and we're unable to help me. Daniela overheard the struggle I was going through and took it upon herself to do additional research and take care of me. Granted, I would have left fine without the issue resolved, she made my experience go from good to great. She is a stellar employee and is very customer service centric! read more

This place usually sucks for A/C always buy at least fifty dollars worth of merchandise

Slowest checkouts ever!!!!! Girls at the registers are half asleep or what!? Every time i come here, takes forever to go through a line.... Manager, could u do smth about it?!?!? read more

Hatchett halloween mask face lady in jewelry is rude slow unprofessional store has items on floor unpriced merchandise on counters no employees to ask questions few cashiers no wonder so many stores closing please bring on the robots!! Treating customers like pests just because you dont have enough personnel will cost in the long run really!! My dollas will will be spent elsewhere store bye!! read more

I love this Kohl's so much! They have wonderful customer service! The cashier was really sweet and helpful knowing the latest deals and coupons. She went above and beyond helping me look for an item in my size by calling the department and then even going with me to customer service to help me put it on hold in another store. For sure I will be heading back to this store. read more

They're new employees on the cashier are rude. And do not know how to talk to customers!! Please teach them. Especially the NEW ones!! Plus a lot of they're clothes in size are out of stock. read more

This Kohl's has the worst customer service! Went to pick up my online order which was suppose to be ready, all I had to do was show my pick up pass code on my phone and my ID. Waited in line for over 5min., the associate at the counter couldn't help me because her scanner wasn't working, tell's me I'll have to wait for the associate with the only working scanner who was busy helping someone else. Another 6 min. wait, no apologies for the waiting time, it's my turn, I show him my ID and pick up code, he (Joe) scans it and tell me to wait while he locates my order, I said waiting and waiting is all I've been doing, he said "I was helping someone else" and runs off. He came back a couple of minutes later slams my order on to the counter and says " here's your order" no apologies, no thank you for shopping at Kohl's, nothing! I come home call the store to complain, got put on hold for a manager, waited over 20 min. finally gave up. Apparently no one at this store cares about the customers. Wish I could give zero stars! read more

Employees need retraining in customer service. Usually a nice store until an employee comes off with an attitude. Leave it at the door before you start or take a quick break & breathe. I don't need to be stressed out while shopping at your store, just a thought. read more

First off, I love Kohl's so it's unfortunate that I have to write thid review. Today was a very slow day. Went to the shoe dept. And found a pair of beautiful small heels on the floor. No box, and they were in poor condition. Stained and evidently worn... looked around for assistance and nothing. Finally I was able to wave down an associate (Susan) and she was trying to find someone to help me. Annoyed and not having found someone she asked what I needed. I showed her the shoes and asked if there was another pair without thoroughly looking at the shoes she immediately said they were the last pair.... -.- She didn't even make the slightest effort to help. read more

Cashier was so negative!!! I politely declined to apply for the Kohls card when he offered and then he proceeded to complain about his job. My boyfriend made a joke to try to lighten the mood which seemed to make the cashier even more bitter. After the transaction was over he continued to complain and told us he had just taken time off but he's so glad that he was off tomorrow because he needs a break from work. My boyfriend and I just listened to him politely but seriously it was so annoying... Get another job or suck it up and don't complain to customers about how terrible you think your life is. To top it off, the whole place was disorganized and a huge mess id rather make the drive to a farther location. read more

hit or miss with them. only good thing about this store is the workout clothes & baby clothes

I like coming here. I have lots of fun checking out the perfume/cologne section And i also like to look at the clothes. I do think they need to make this place neater. read more

The customer service is terrible because of management. There was no one to manage the store and not enough staff to help which caused customers to argue and fight on who was first in line. Kohl's should only have one line for customer service and not two lines when there is only one customer service representative. The customers who respected each other lined up in one line. I was waiting in line for 20 minutes and then I would have been next and there were 10 people behind me waiting patiently. During this time,the customer service rep kept calling for help, but no one came and no manager in sight. When it was my turn, this rude old lady decided to stand on the online side instead of the line with the rest of us. When the rep called for next customer online, the lady just walked to her while I and the lady( she had an online pick up also) behind me told her that it was my turn. All she could say in a rude and her VIP (Not!!) manner was " You're in the wrong line". I said "I have a pickup also and sorry the rest of us are respectful and not rude like you! " When it was my turn, I asked for a manager and I asked how long it would take to get one. The rep said she didn't know and the manager is usually in the office. Managers should be on the floor to manage ,delegate and help. This employee should never be in this position with customers arguing due to the lack of help and management skills. After I left the store, I tried calling to speak to the manager but was on hold for another 20 minutes. It would have been longer but I hung up and had to get to work. read more