My car was giving me so much trouble. It would take me forever to fill it with gas. I took it to…read morethree garages, but they couldn't figure it out. I heard about this Mechanic "Jeff"; I set up an appointment and he fixed my car that day. Took my stress away! Thank you!

There's nothing like being 500 miles from home and discovering there is a nail in your tire. We'd…read morejust started out to head back to NY and saw the tire was low, then saw the nail. Figured I did not want to pull it out on my own. It was close to the sidewall. The Goodyear shop was close, even though a few of the reviews were not great. Got to the store and met Pete. He said they had quite a few things going on but that he would try to get us in. Right off he set the expectation that it could be 90 minutes to wait. What else was I going to do? So we waited. They got the car in pretty quickly and right off let me know that the nail was in a bad spot, too close to the edge. If there was a hole, it would not be able to be plugged. But they would continue to work and let us know. So we waited for a bit. Next thing we know, the car is done. The nail did not go all the way through. Not only that, but to be sure, they put the tire in the tank and tried to figure out why it was low. Re-sealed and mounted the tire, and we were on our way. No more issues. Tire is still at the same pressure we left there with. Did I mention that they did not charge me for this? It was at least an hour of their time. I did not buy the tires there. I will likely never be back in Mansfield, OH. But these guys made sure my family and I were able to get safely home. The customer service here was outstanding. If I was in Mansfield, I would go back. This store has earned my business. Great job!

This may be a little unconventional review. The work done on my wife's van was so bad I ended up…read moregetting fired from my place of employment less than 2 months later after trying to rectify. Needed front blower motor, front and rear pads and rotors, ac looked at, check engine light looked at and fix the door lock actuator that failed. Tech recommended an oil filter housing, power steering, brake flushes, cabin filter and alignment. The main technician is older and can't bend to do certain jobs. making my wife's vehicle the job of his understudy. I did not want that person to do anything with the door lock actuator due to inexperience. Ryan Scott , General Manager, assured me ( after I had talked with Mr Andrew Brown about this exact thing) this was no big deal and we will get it taken care of. I asked to not do it but he said no we will get it done. I said no. Took shop truck home due to vehicle being in pieces. Finished next day 40 minutes past closing. Found out driving home I had no heat or coolant and overheated. I turned around and parked van, texted Tyler Ousley and Ryan Scott about the overheating and the middle door not working. It was my day off and got a messege maybe 45 minutes into the morning saying vehicle was fixed. I was out so picked up after hours and was not in fact OK but had already spent 3 entire days at shop. This was March. I had many, many conversations with Mr Scott saying the van is messed up. Now the right side sliding door no longer stow and go seat work, right middle heated seat inop right middle. window inop . missing plastic panel on floor next to sliding door. some vents now do not work in the back section. And to top it off the brakes squeal when stopping. Most likely front. ac was never checked as requested cel was never checked as requested. Almost like it was just ripped and torn apart with malice. Mr Scott said just bring it in no worries. Well March turned to April. Then suddenly Tech is sick/hurt/jury duty/ vacation. Then Mr Scott went on vacation. I start to get really annoyed but then May hits, I ask again . I also ask for a raise and a promotion to Mr Douglas Smeltzer. I worked with Mike Mcsorely for 15 years at Pepboys. I previously was a goodyear employee from 2005 to 2008. Instead got fired. and spent 2200 in an area that will cost more than that to fix what Goodyear ( not ase) technician broke. I have receipts, pictures and texts. I would like my wife's vehicle fixed at a dealership and be refunded for this horrible situation. And I won't even go into the 3rd party private info of mine being shared between Richland County Sherriffs Dept and my place of employment. I was interviewing for a job at sheriff's office amd for some reason they felt it OK to share my personal emails to my work. and then my work firing me. You know this may be a big privacy violation I may need to look into legally. I would like to be treated with respect and integrity like I gave here. I would really rather not hear from store level personnel. They had months

Been searching all over the immediate area of Mansfield and beyond, even Tuckers junkyard, which I…read morewill NEVER enter that hate again, the guy had an attitude and his used tires alone were way to expensive. So, I called these people up. Was treated with kindness and moreover, laughter. Their mechanics were very pleasant to speak with and very helpful, even as I left, another mechanic, who didn't place these good set of used Goodyear tires, waved and thanked me...WOW! I am thankful for their honesty, respect and their EXCELLENT prices. I usually do not right reviews, but have no problem doing this one. They definitely have my FIVE (5) STARS!!

Considerably better than some of the other area shops. Kay and Bo provided me with quality customer…read moreservice. I can tell you that I now have air conditioning. There's no question that I will return to KB in the future. cheap Is not the description when quality is the answer.

My Experience with Firestone…read more I hate complaining, especially because I'm in the customer-service business myself, but I feel like I need to say something. I took my car to Firestone multiple times for the same issue. After several visits, I was told the problem had been resolved. I was driving to work when my car suddenly died. I popped the hood and noticed that my battery cables were loose. That immediately concerned me. How does something that basic get missed after my vehicle has been serviced multiple times? It also made me question whether everything I was told I needed during those visits was actually necessary. I called the store to express my concerns. I wasn't looking for anything unreasonable--I simply wanted to know why the mechanic missed something that ultimately left me sitting on the side of the road. I was told they would have to ask the mechanic and get back to me. They never did. I then called the 1-800 number. I was told an area manager would contact me. A month went by, and I never heard from anyone. I called again and asked to speak with someone above the area manager. Again, nothing happened. Eventually, after several calls, the area manager finally contacted me. I called him back within 30 minutes, but then days went by. When I finally reached him, I was told he was busy and given a very specific time several days later when he could talk to me. At that point, I was simply exhausted from trying to get someone to address my concerns. So I told him, "This isn't worth my time anymore. I'm done." His response was essentially, "I'm sorry to hear that." And that was it. No real explanation. No attempt to make things right. No effort to understand why I was upset. Eventually, it felt like they simply wore me down until I gave up. I'm not writing this to attack anyone. I'm sharing it because if you use Firestone, be very specific about what you're asking for, keep your paperwork, and write things down. Make sure you understand exactly what work is being done to your vehicle and why. Hopefully, someone else can avoid the frustration I experienced.

I needed to replace a single tire on my wife's car. Gavin got me in right away and did the work…read morehimself. I was out the door in about 20 minutes. Gavin was polite, friendly, and professional. An asset to the Firestone team!

I had several essential repairs at Pep Boys on my high mileage car before a trip. I was so pleased…read morewith the results. They were able to stay under estimate and my car drove wonderfully! I have been going to this Pep boys for years. I have never been pushed into something that is not needed, but potential future problems are pointed out. The staff is friendly and keeps me updated. Yes, Pep Boys is a chain, but this store has local business feel.

My 2003 Explorer needed many things repaired when I took it in to Pep Boys. I was impressed with…read morehow organized and streamlined Pep Boys is. They kept me informed and explained my options. A young lady named Ella was very professional and highly competent, she was very patient with me and so polite. My 03 truck feels like a new car now. I am very pleased with the work they did. I will be a return customer in the future and I recommend Pep Boys to others. Bravo Pep Boys.

Charlie and Lacey and Matt all very honest and do great work. As well as they are fair in pricing…read more I would recommend them to anyone. Good people.

Traveling on Business from PA... I'm gonna be brief cause it was a long day…read more. Water pump belt, Pulleys went car shut down, Called AAA, waited for ever then looked up and found Tim's auto repair, Quickly got towed and with their hard work and persistence found the parts and got me rolling again. GREAT WORK TO ALL AT TIMS AUTO REPAIR!!! HATS OFF GENTLEMAEN FOR SUPERIOR SERVICE!! Thank you, Steve

This business really showed the cared about me and my particular needs. I don't often leave…read morereviews or recommendations but I suggest you give Prosser's a try the next time you need service. I'm an old timer and it has been a long long time since I been this satisfied with an auto repair shop.

My sons drove to Mansfield from Massachusetts and their car broke down on Friday night so they were…read morestranded there. We had it towed to Prosser's on Monday morning and they immediately looked at it, diagnosed the problem, and ordered the part. They had it completed the next morning, as soon as the part came in. Throughout the process, Sharon and Sal at the front desk were so kind and understanding of us, parents whose kids were stranded 11 hours from home. They kept us informed every step of the way, and put our repair at the front of the queue to get our kids home to us. I cannot say enough good things about this shop. Thank you so much for helping my kids!

This has been my go-to place for years. Both Mike and Matt have helped me out of jams, always…read moretreating me kindly and professionally. They will only do the work that is needed - and nothing more. As a woman, this means a great deal. The price is very fair - and the problems taken care of. Definitely recommend them.

Guy was understanding and helped us out a jam. On a long road trip, broke down near by highway…read morecame into town to find hotel and repair. He was very professional. Thank you

I'm from upstate NY and before My mother and I left for a cross country road trip we made sure to…read morehave my 2004 Jetta checked out top to bottom. We had taken good care of the car so when my mechanic told me that the only thing wrong was a "small leak in the flex pipe" we told him to fix it just in case. 8 hours and over 500 miles later we were shocked when it sounded like we were riding a Harley because...you guessed it....the flexpipe had completely fallen off. Enter Tommy and AAR. Unfortunately he was closed by the time we reached him but we left the car at his garage and stayed at the Holiday Inn up the street. The next morning, as soon as he got in, Tommy and his co mechanic, whose name I unfortunately never got, brought the car in. (He even bumped a local customer because he heard about our road trip and wanted to get us moving ASAP) Within minutes they had diagnosed the problem and were on the job. After only a few hours we got the call that the car was ready and sure enough it purred like a kitten. My mother brought it back to the hotel and we loaded up, but OH NO, the check engine light was still on! We immediately drove back to AAR and showed Tommy, who delayed lunch to put it back on the lift and check it out. It was soon diagnosed as a loose connector which he put back together and secured. When all was said and done Tommy got us back on in 4 and a half hours, only charged us $150 and was one of the kindest, most hard working individuals I've ever met. I could never recommend him enough, whether you're local or you get in a bind you should go to AAR. Oh and did I mention that Tommy texted me to check up on the car and our trip? Highly recommend!

Picture this: It's the 4th of July weekend. I've got the family loaded in the van for a 900 mile…read moredrive from Philly to Northern Michigan. About 100 miles in I start to hear a slight clanking at the front of the car. The transmission? Something loose? For the next 100 miles I pretend that I don't hear it. But it gets worse and it even starts to make the van shake slightly. By the time we get into Ohio I decide I gotta get it checked out. But where? I find a national chain repair shop and stop in and explain my situation. The earliest they could check it out would be in a week. Ugh. I stop at another major chain. The dude at the counter leans over, looks both ways, opens his wallet and pulls out a card. "Put this address in your gps, tell um that I sent you from x auto service. They'll take care of you." So I drive into downtown Mansfield, find the address, and pull around back to AAR. I explain my situation and the guy I talk to drops what he's doing to check it out. We drive about 30 feet and he has it diagnosed as a bad axle. A bad axle. I'm thinking this is bad--it's about 5:00 pm on Friday night of a holiday weekend. We go back to the shop and the other guy calls their parts guy. The parts guy says that he'll have the new axle sent over first thing in the morning. The AAR guy says it'll be a little over 200 bucks and I should be on my way by noon. I'm thinking, "seriously? It's gotta be too good to be true." So we get a hotel room and the next morning (Saturday) I show up with the van (plus coffee and donuts). No BS about waiting outside. In just over 2 hours--the van is almost 20 years old and it's a VW after all--they get the job done! They even took the time to add the proper oil to the transmission and check on a couple of other things. But the new axle was exactly what I needed and the van worked great for the rest of our trip. Smooth sailing. If you're looking for a guy in a bow tie at a nice service counter you should probably go somewhere else. If you're looking for a dude in a lawn chair and some good ol' boys that know how to fix cars, not just sell tires and brake jobs, than Affordable Auto Repair is the place for you.

Two of my wheels were damaged while the service department was doing a tire rotation. The service…read moremanager agreed to cover repairs, but will need my vehicle for 3 days, and claims there are no loaner vehicles. So my tire rotation has turned into 3 days with no vehicle.

Disrespect seems to be what the local Jeep dealers have in common. When I ask a question or when I…read moream getting my vehicle serviced, I expect to be treated as the educated female that I am not met with smart aleck comments and remarks as I was with my most recent appointment.