I read the reviews here and other locations before choosing to work with Chris and South Sound…read moreStructures. I can understand some of the critical criticisms being posted about. I have worked customer service for almost 30 years in home services. The crew doing the work did not have fancy matching uniforms. errors were made during the process, as can happen with any service. From what I saw, the crew worked well together. They behaved and communicated in a professional manner while at my fiancées home. When a problem arose, they jumped on it to resolve it quickly. When I expressed concerns, they were addressed in a professional manner and Chris, Brie, and Matias were always attentive and aimed at providing a positive experience. Chris owned all aspects of the job from start to finish. He took ownership for his crew's performance and made sure I was satisfied with all aspects of the service. He is a small locally owned and operated business owner. His team did a great job and I am very satisfied with the results. I would use their services again without hesitation, and I will actively refer them to friends and family. Jobs do not always go smoothly. For me, it is not about If mistakes are made, it is about the resolution and final product. Standing by your work, taking pride in your team, and doing the right thing seem to be traits in small supply these days. South Sound Structures and Chris exhibited those traits from start to finish and that is why I will be happy to work with them again.

Shopped around for a shed. 14'by 16'. They were on it from the first call. Yes, found them on offer…read moreup. Bri referred me to web site that is a solid way to learn a lot. Justin came and walked the site. Gave good input on the project. Scheduled 3 weeks out. No problem. Expected some wait given the season. Bri communicated almost immediately on every one of my questions. I'd use them again. Not the cheapest but not most expensive either. The communication put them as the top choice.

Employee or owner, I'm not sure who he was, extremely rude. Prices are way to high. I would not…read morerecommend this establishment to anyone.

These people are conmen. Smooth talkers who overcharge and do shoddy work. I'd only suggest…read morelooking elsewhere rather than throwing away your hard earned money.

Sadly, a project that ran almost three months over its plan and communication was horrible. If you…read moreare looking to start a never-ending project with poor service and a lack of a project plan, then I would highly recommend them!

I'm a drywall subcontractor. I did almost $2,000 worth of work and they continue to refuse to pay…read moretheir bill. The customer authorized a paint match in the kitchen that wasn't exact but they were happy with it. Sean from harbor cabinets decided that their whole kitchen need to be painted and I was going to pay for it. No discussion just did it. Now he won't provide any proof that they painted the kitchen or any reason why they think I should have to pay for the problem. I would never do business with them again. I am not the only person they have ripped off. Absolutely

I hired Granite Gallery to do an extensive remodel on my home...all new cabinets (2 bathrooms and…read morekitchen), quartz countertops, convert 1 tub/shower to a walk-in shower, and new flooring throughout. Gary (the owner) came out to take measurements and I discussed with him and showed him the damage to some of my cabinets including the upstairs bathroom vanity. When he sent me the rendering, I asked for a change to the bathroom cabinets from just cabinet doors to a door and 2 small drawers. We agreed to the change via email. When they came to do demolition, they left the upstairs vanity intact so that I had running water in a sink somewhere in my house. I planned to keep my original sinks from the bathrooms and one of the toilets but they discarded the downstairs sink and the top of the tank from the toilet that I was going to keep. I did ask that they provide new sinks because it was an error on their part but I did go buy a 2nd new toilet myself. When they installed the new cabinets downstairs (kitchen and 1 bathroom), the bathroom vanity only had the cabinet doors without the 2 small drawers I had requested. I was confused but thought it must not have been doable in such a small space since my new cabinets were NOT custom. Work continued and eventually they were wrapping things up...or so I thought. They brought the quartz countertop for the upstairs vanity but there was no new vanity yet. I called Gary and he said it wasn't included in the original order but he said he'd get that ordered. It was 3 to 4 weeks later that they were finally coming out to install the vanity, countertop, etc. as well as finally install the door/drawer pulls on all my cabinets. I work from home but was very busy in meetings that day so only checked the work after they'd left. That is when I discovered that the layout I had requested WAS possible so the upstairs vanity had the cabinet and 2 small drawers. I had paid for this project with an upfront payment of more than half the cost of the project, a mid project payment, and then a "final" payment as things were beginning to wrap up but before I realized they didn't have my final cabinet. I was then contacted to pay 1 final invoice for the upstairs vanity and the knobs/pulls...both of these items were part of my original order. I tried to stop into The Granite Gallery showroom to speak to Gary in person but he was out so one of the girls had him email me in which he attached the original rendering of the cabinets and pointed out that only 1 bathroom vanity was ordered and I agreed to it. In my response, I attached the email conversation where I agreed to a different configuration. I had also let him know that they didn't cut a hole at the base of that upstairs vanity for the heat to vent out into the bathroom. After more than a week when I hadn't heard back, I reached out again via email and received an email from his assistant informing me that Gary was out so she was receiving his emails and answering. She said that Gary had decided to write off the upstairs cabinet and to enjoy my remodelled home. I sent a response that the heat vent still needed to be addressed and I have been ignored...no response. Overall, the workmanship was good and the foreman was very helpful but the lack of decent communication and follow through on The Granite Gallery's part was horrible and now I feel like I've been blown off because they screwed up on the cabinet layout and I have it in writing. I would NOT recommend doing business with this company.

Bill and Kathy Tenino, Wa. Sure pleased with the product…read moreand installation of our countertop and backsplash. Scott the sales person was informative and did a layout and estimate of our kitchen design was spot on and we never felt pressured. Max did the template and installation was very informative and quality minded. Travis did the final templating of our backsplash and he spent a good deal of time with us was not in any hurry and really helped us with our decision process with the material we had left to work with it was a real pleasure to work with him. Our overall experience was great as we had never done this type of a project and felt as if we were helped at every step of our project. My advice ask questions and they will help. Thanks for the experience.

I worked with Lori at Tops as our 1951 counter tops desperately needed some replacing. She was…read morevery friendly and knowledgeable and did a great job with a "ballpark estimate" so I could see if it was anything I could reasonably afford this year. She was also very helpful in letting me know the area suppliers that they use in case we couldn't find a sample we liked in the showroom. She was super responsive to emails and after my initial measurements I had a quote back same day. Templating/final measurements and install were both scheduled at the same time and the person helping me on that was very friendly. Everything was done in about a month from my initial deposit! The counters look great, the installers were very nice and professional, Travis in the office was a huge help during demo and I'm very pleased with the final outcome. Also, it was the best price around! They had all the major box stores and even Ikea beat. Thanks Tops!

5 times they delivered my island damaged or defective. After their 7th visit to my home (2 times to…read moreinspect), and the 5th piece of quartz, I gave up on them and accepted a defect. Tops should have been checking the product thoroughly before delivery and installation but instead they blamed everyone else. We have more projects but will never use Tops again. They were literally unable to provide an undamaged piece of quartz and they didn't seem to care at all.

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

Gary and his son did an amazing job refinishing our floors. Gary was punctual for our meetings. He…read moresent us updates with photos at the end of every day. He went the extra mile to answer all my questions, explain all his work and source materials that were a fit for us. And on top of it all- he gave us the lowest quote. Like everyone else has said- he is a true craftsman. We're glad to have found him!

Gary was fantastic! A true craftsman. He identified what kind of wood we found under our carpet,…read moreknew exactly what to do to maximize both looks and feel, and did an amazing job. He was fast, efficient, and reasonably priced- you might find cheaper, but I am convinced you won't find better.

Chris and his crew did an amazing job on our home. They remodeled our kitchen and master bath as…read morewell as installed new flooring throughout our downstairs. They kept to their timeline and continued to keep us updated on the progress and any problems that arose. At the end of the day, the crew did a fantastic job cleaning up the site and putting away all tools and such so that we were still able to function during the renovation with little ones in the house. Devon was also extremely helpful during the designing process when picking out material and provided many options for decor and lighting that worked well with the design that we chose. We would definitely use Chris and his team for future renovations of our home should they arise.

CW Construction was recommended to us by Abbey Carpet where we bought the tile for a remodel of our…read moretwo upstairs bathrooms, and after completion I'd like to pass that recommendation on. Chris and crew did a fantastic job! Demolition was quiet and dust free. Re-routing of plumbing and electrical, heating, shower pan, tiling, fixtures etc. all went smoothly, in rapid order, with no missed days, without a single hitch. Time was always given freely to answer our questions and a few small extras outside of contract were done at no further cost, ie. installation of a grab bar we had forgotten. Painless, professional... Thanks again Chris, Don and Van