Keren has been very communicative and aided us in getting our air conditioning timely assessed in…read morethe midst of a heatwave. Fingers crossed it will be repaired soon.

UPDATE 7.22: Wanted to share an update now that it's been about two months. Keren and Raziya have…read morebeen excellent to work with since my initial review -- communicative, transparent, and clearly committed to making things right with both the move-in and the ongoing house issues. The early experience keeps this from being a 5-star review, but their follow-through has meaningfully changed how I feel about the tenancy, and I appreciate the effort they've put in.

We own a single-family home in the San Fernando Valley and originally tried renting and managing it…read moreourselves. With all of the city and state laws and regulations, we decided we wanted professionals who really knew what they were doing. We interviewed almost a dozen property management companies, and Derek and Jared Karpel at KIG Property Management stood out by far. Their legal background and knowledge of insurance and construction gave us a lot of confidence, and they are always available when we have a question or want to talk something through. What we appreciate most is the personal attention. They really care about our property, help us make smart decisions, and make sure our tenants are well taken care of. We feel very comfortable having KIG manage our home and would highly recommend them.

Derek and Jared have been managing my rentals for over 3 years now and I'm very happy with the…read moreservice. I'm an out-of-state investor, so it's imperative to have management that truly cares and looks after my units as an extension of me. It's rare to find property managers like these guys with all the value they provide. I haven't had one tenant headache since I started working with them. Everything (thank G-d) has been extremely smooth.

Esmeralda is AMAZING! I called her with a situation we encountered on an order and she made magic…read morehappen!

If you're an HOA looking to destroy any relationship with your unit owners - Ross Morgan is the…read morecompany for you! At every turn they seem to take pride in being adversarial with unit owners, their first default response to any issue is to blame or place responsibility on the unit owners. They seem to take pride in batting away every issue and being as unhelpful as possible. Having run an HOA before I know what a good management company looks like, Ross Morgan is the complete opposite. They seem to hold vendors that they bring on site to do work to the common parts to a different standard (which is to say, no standard at all) than they impose upon unit owners contractors. To give them credit they are not just mediocre - they seem to take pride in being terrible.

We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I have been a tenant for 2 weeks now and it's been a nightmare! Akiva is the person I have been…read moredealing with. He is rude and nasty! He cute me off from the site portal because I put in too many maintenance request. I did because the place wasn't clean before I moved in. I had cockroaches and maggots . They exterminated and I still had cockroaches. they don't want to repair anything. I'm seeking to sue them! I'm not one to live in filth and be treated disrespectfully!

Don't believe there address on Ventura boulevard where the 7/11 is, that's a P.O. Box…read more This is where There real address is 4525 Ventura boulevard. So if you have any concerns or complaints or need to sue them this is where you need go or send the process server. They stole and damaged all Our property and illegally locked us out of our apartment while Moving what we believe is the managers extended family into our unit. These are bad people and stay away from renting from them. You will thank me later...

LBPM Kester Ave property manager Denisa is absolutely amazing! Always professional, responsive, and…read morekind. From day one, she has gone above and beyond to make our rental experience smooth, stress-free, and even enjoyable. Communication is always prompt and clear whether it's a quick question, a maintenance request, or just checking in. I always receive a professional and friendly response. She handles every situation with patience, kindness, and true care, making us feel valued as tenants rather than just another names on a lease. Any maintenance requests are handled quickly and with care, and communication is top-notch. Couldn't ask for a better property manager -- highly recommend! Thank you Denisa for your ongoing work. From: Lusi & Garo

I don't like to leave negative reviews, but my experience with LBPM has been terrible. I wish I…read morecould give zero stars. Our HOA initially entered into a contract for property management services with King George Property Management ("KGPM"). However, LBPM acquired KGPM and the HOA's contract in April 2025. In October 2025, our representative disappeared and LBPM did not pay the HOA's bills, vendors, or utilities from 10/2025 to 2/2026. LBPM also did not communicate with the HOA and failed to provide time sensitive information, which resulted in the early termination of the HOA's insurance policy. LBPM lost the HOA's CC&Rs, Bylaws, and HOA Minutes before 9/2025. The list goes on and on. After continuous issues, the HOA sent LBPM a 45 day notice canceling their services. After issuing the notice, the HOA learned that LBPM has been pocketing late fees. The HOA reminded LBPM they are responsible for collecting late fees for the HOA, and the funds should have been deposited in our operating account. When the HOA asked LBPM to return these funds, LBPM responded, "This request is denied. Had you not made it clear you intended to cancel the contract, you would have some leverage and we would be inclined to consider the request as well as the others. As that is not the case, we are not inclined to negotiate." This is the customer service we received from LBPM. Instead of taking responsibility and trying to make amends, they doubled down and became hostile. We had no choice but to file complaints against them with the Department of Real Estate. During this experience, I discovered that LBPM has a history of misconduct and has been reported to the Department of Real Estate several times. The misconduct is described here: https://www2.dre.ca.gov/hearingfiles/H28101LA_990512_P.pdf https://www2.dre.ca.gov/hearingfiles/H42902LA_241001_P.pdf https://www2.dre.ca.gov/hearingfiles/H42902LA_250829_P.pdf I'm disappointed but not surprised. I wish we left sooner. For these reasons, I cannot in good conscience recommend LBPM for property management services.

I rarely leave negative reviews, but our experience with Real Property Management South San…read moreFernando Valley has been extremely poor and consistent with many of the other 1-star reviews. For context, our HOA is a small 10-unit building. Our primary point of contact was George Golovin, and the issues described below reflect our experience communicating through him and his team. The primary concerns were lack of responsiveness, failure to act on time-sensitive matters, and a pattern of deflecting responsibility. Communication & Responsiveness It was common for emails to go unanswered for extended periods, even when requesting basic or necessary information. In one instance, I requested vendor insurance information related to a roofing project that caused water intrusion into my unit. This required over a month and multiple follow-ups before any meaningful response was provided. Failure to Manage Critical Issues When our garage gate was rendered inoperable and left open, management did not respond for approximately 11 days despite repeated requests for assistance. Once they finally engaged and sent a vendor, the issue was resolved within 48 hours, which highlighted that the delay--not the complexity--was the primary problem. During the period of inaction, the garage remained unsecured and a vehicle was broken into. Governance Issues Our governing documents call for annual board elections. During the time this company managed the property, elections were not conducted unless specifically pushed for by homeowners. Ultimately, residents had to formally organize and petition for an election themselves in order to move forward. Project Oversight Concerns During a major roofing project, it was not clear that vendor insurance documentation had been properly collected in advance. When requested, this information was not readily available through management, which raised concerns about oversight on a significant project. Transition Issues Even during the current transition to a new management company, the incoming company has informed the Board that they have not received responses to transition-related communications for over a week. Timely cooperation is critical for a proper handoff, so this has been concerning. General Experience Overall, interactions were often defensive rather than solution-oriented. Requests for follow-up or accountability were frequently met with explanations that shifted responsibility rather than addressing the issue directly. In my experience, meaningful action often only occurred after formal complaints were filed. It is also worth noting that there is a publicly available DRE Accusation (No. H-42967-LA) involving this company and associated individuals, which prospective clients may wish to review as part of their due diligence. Based on our experience, I would strongly recommend that any HOA carefully evaluate alternatives and perform thorough due diligence before engaging this company.

The myriad one-star reviews say it all: look at the keywords: incompetence, unprofessionalism, zero…read moreaccountability, financial opacity, and nonstop excuses. RPM never answers the phone, never responds to emails, and when they finally show up, they're rude, dismissive, and openly hostile if you dare ask questions or criticize their performance. Emergencies go ignored, repairs drag on endlessly, and major building issues - leaks, HVAC failures, security breaches - are shrugged off while residents are left scrambling. Our HOA, made up of long-time owners who frankly don't know what they're doing, has shackled the younger, savvier homeowners to this disaster of a management company. Instead of demanding competence and transparency, they defend RPM and allow the placement of an underqualified building manager who lacks the skills (or even the license) to do the job. It's maddening: those of us who can see through the charade are being held hostage by a board that is too complacent - or too incompetent - to act. The result? Our property is slipping toward slum conditions, with value and livability plummeting. People are selling their units just to get out. Meanwhile, RPM and their cronies pat themselves on the back with fake positive reviews (take a look) while ignoring the real problems staring us all in the face. This company is toxic. If you're considering them for management, run the other way. If you're stuck with them, demand your HOA fire them and hire a professional, ethical firm before it's too late.

My roommate and I tried to view this apartment 4 times total - only to be told while waiting at the…read morefront door for the 4th time that the apartment had been rented. Before our 3rd and 4th appointments, management reached out to apologize for the missed appointments, and to confirm the appointments so I know we were on their schedule. We chatted with a couple of current tenants who tried to help us and who told us that management is difficult to get in touch with.

ISHMAEL! BAS! These two guys are in maintenance and they're awesome. They know what they're doing…read morethey know how to do it they do it well they're efficient and omg they come when they say they will. Finding good maintenance is really hard. There are often problems with Willis Park East apartments bc it is an old building, but these two guys help make it better.

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

Owner of MPM management responds showing dates that are post my review and weeks after the garage…read moreissue arose showing that nothing was done in a timely manner. Noteworthy and thank you for making my point for me, the timeline does in fact speak for itself! And no, the other tenants are not happy. Also, I had to email the owner of the building and tell him that it was the receiver and not the clickers as the management company insisted, it was after that email that anything was properly repaired.

Over the years, my experience with SF Valley has been quite good. Our property manager, Amber…read morePineda, is always available to assist or advise. Most of the vendors SF Valley uses have been excellent. We will even request a particular vendor for various jobs because we trust their work and they know our building.

Awful company to work with. Amber Pineda is incompetent and should not have this job. Horrible…read moreattitude and extremely rude and u helpful