From out of town, stopped here because we wanted something non-fast-food. Kobe had good fresh sushi, and served us quickly. Good place to stop on a road trip! read more

Been to many Japanese Steakhouses and even worked at one as a chef. The AC wasn't working at the tables and we were sweating, making the experience for my family miserable. The waitress was good but the chef sucked! He didn't do any show and when he squeezed the lime, he use his whole hand so the juices dripped off of his fingers! Disgusting!!! So if you get this short guy from Micronesia request someone else! The chef needs to be retrained by management ASAP! Food was fair in price and taste was below average, over cooked our med rare steak. Not coming back! read more

Everything about this place is wrong. If this is a genuine Kobé Steakhouse then they should be ashamed! None of the staff were in uniform, or knew what was going on. Many were unkempt. We waited... And waited.... And waited and were ignored as more people came through the door. There were employees sitting around everywhere and (I'm assuming) a chef can out from the kitchen while still eating and started asking about who was there first... The facility itself was dingy and dirty looking and we hadn't even made it past the register! This place looks like somewhere one would pick up local Chinese takeout, not the upscale and private atmosphere you expect at a legitimate Kobé Restaurant. Needless to say we never made it to the table as we were already so completely dissatisfied with the way the staff and facility were. read more

Very disappointed with this restaurant. Was craving Udon and thought I'd give this place a try. Honestly what I should have done was checked the reviews before heading that way. The Chicken Udon was not worth the price I paid!! The chicken and veggies came out about 3 minutes before the the broth and noodles. (Two pieces of fried broccoli and mushrooms.) I may be spoiled with the other places where I have eaten udon but what I received yesterday at this restaurant was nothing at all like I am use to. Service was decent. This restaurant is not worth writing home about. read more

My wife and I regularly dine out at kanki but we didn't want to drive that far so we decided to give it a try. Our sushi was good and the entry was good. The lettuce in my salad was a little warm and the miso soup was bland and was not hot enough. The waitress didn't service the table well after the cook arrived. Not only did we wait a while for refill but so did the other 6 people at our table. I could see the kitchen from my seat and I saw the wit staff on serval occasions playing with their cell phones and joking around rather than checking on us. Will give them another chance but I won't keep going if the service stays the same. read more

Terrible customer service. No hostess. We walked in, party of 2, no one greeted us. We stood there in a sea of people who looked like they were all in line to pay their bill. Why are they not paying at the table? Almost 10 minutes went by and still no "welcome to Kobe- we will be with you shortly". Walked out. After reading some of these reviews I'm glad we didn't eat their food. read more

I saw the bad reviews and was a little worried. We came out Sunday at lunch right as they opened up. We sat at the table where they cook your food in front of you. I honestly have no complaints the service was courteous and great. The guy that prepared our meal was funny, entertaining, and involved our kids in the experience. Would definitely go again. read more

This was very tasty the food was great and well portioned. They serve the hibachi with caramelized bananas and it sets the whole meal off. Great staff and fast service. read more

Bitch this place is the shit The food is great as shit and the service is wonderful and they always give you mints with is lit read more

This was literally the worst restaurant experience I have ever had. The service was horrible as was the food. I honestly couldn't tell you which was worse. 2 staff members had their masks pulled down & one didn't have it covering their nose. I left feeling frustrated at this horrible experience and considered leaving multiple times but was trying to give it a chance. The food is not sitting well either. I will never go near that place again, not even sure how they're still open. read more

Went tonight for the first time and we'll definitely go back. We did the hibachi. The food was delicious and the portions are HUGE. We got the filet mignon - cooked perfectly!! Service was great too. They brought drink refills before we were done and without having to ask. I love that! read more

Very good food and we had a very funny cook! Totally happy with everything and will come back! Laughed till we cried!!

I have never been more disappointed with a restaurant. I've never felt the need to leave a negative review for a restaurant before, but for this I decided to create an account. The service was basically non-existent, the waitress had the personality of a lamp post. She was rude, we waited for her to take our order for what seemed like forever, the appetizer was horrible, over cooked and the taste matched the over cooking. We told the waitress about this and she shrugged. The table was disgusting. It was sticky and covered in some type of red liquid. Our orders were wrong and when we stated this to the waitress she assured me that they were correct. She stated that the chef stated it was correct, then told me she would bring the chef out, they never came. We waited for 15 minutes.The ordered were not correct. I would not recommend this restaurant to anyone. No one I dealt with was pleasant in any way. If I could leave zero stars I would. read more

Fat boy is the best chef! He is hilarious! Abby is the absolute best waitress! She is in point and very attentive! We had a wonderful time a great dinner! read more

$30 for $10 food take out; filet and shrimp, very small on everything even veges and rice ; forgot my salad and extra sauces

Food was good, but service was extremely bad. Chef was unprofessional when asked to correct the order. The chef was obviously upset and seemed to take it out on the customers. Think twice before going. Also be advised, they charge extra for sharing a meal with adults or children. Even though there is enough food for 3 people. read more

Best Hibachi I've had period! Ordered the Chicken, the fried banana on the plate set it off! We were the first ones to come in at 5 for the dinner no long wait at all for the food. If you're looking for some great hibachi this is the spot! read more

Delicious! I have no idea why this place has a lower rating. This place is great!! The food was delicious! The portions were good. The price was right! Our chef Joshy was very pleasant and polite. He put on a good show and did something I've never seen before, he blew fire from his mouth. The food had great flavor. One of the thing I like about these places is they don't up charge for fried rice. The prices are definitely affordable. I would highly recommend this place and would return without a question. read more

This place was GREAT today. I have been when the food was mediocre, so some consistency issues. But, our cook today was Fat Boy, and we had the most delicious hibachi that I have ever had. And I've been to some well known places. Yes, the decor in the place is oooold. The whole place should be shut down, cleaned from end to end and then refurnished with new equipment. And the cashier was very informal, coming over to collect our payment at the hibachi table - but never introduced herself, and we waited until our waitress vouched for her before we turned over cards and/or cash to her. We had filet/chicken combo. And we we'll definitely go back! read more

Not a good experience at all. The tables were all full so we sat at the bar. The bartender was knowledgeable about menu items and good with service but the bar itself was a mess. The surface was sticky, the place just looked dirty and when the sushi guy wasn't preparing something, he sat in a corner and read on his phone or took a nap in full view of everyone. Would not recommend this . read more

Forgive me for repeating myself, but like I said before million times, customers are not shoes. Sometimes they do not come in neatly assembled pairs. Yes, there was six of us with a baby. To be more correct, two children and 5 adults. Apparently our server was a strong believer in a shoe theory of customer service and upon seen us, not English speaking and hungry, he suddenly felt like an American tourist in Parisian airport - surrounded and misunderstood. Hibachi was closed, because Hibachi cook was taking his siesta on the booth next to us ( loudly snoring). We didn't mind. They do work a lot, and since restaurant is open at 11, it absolutely makes sense to stop frying things at 14 45 and restart at 1700. Those who come in between stay Hibache-less. Such is life. We get it. I didn't expect the level of mastery of Hibachi cook from our server, but when he showed up with five little bowls of soup with his big fingers all in the broth, we gagged. Dude, it's your body part in my egg drop soup. Tell me what god to pray to get me some patience to get over this, We are the foreign saints. We ate the soup. Next there was a couple of obviously fake Hibachi dishes overwhelmed by huge chunks of undercooked onions. Yum. Why three stars? Well sushi were really outrageously delicious. I secretly wish we ordered just them. Entire 1445 to 1700 should be called a SUSHI HOUR. Should I even mention that there was no crayons offered to a really bored 6 year old who had to count silverware and breadcrumbs in broken English in order to stay entertained and focused. We did have a better experience here before, and do plan to return. We'll be looking for a well-rested Hibachi cook and server with very small hands please. read more

Super clean. And the sushi was smooth and creamy. Our service was spectacular. What amazed me was the beyond effort to clean after Hibachi finished. Everything that was touched was washed and sanitized. read more

Wait staff is awful and food is sub par. Stay fat away from this rude disgusting place

Not a good experience. Food was mediocre and unsafe! Hope we don't get sick. The chef put the chicken on the grill then immediately (using the same spatula) rolled my scallops around with it. When I questioned it, he wiped the spatula off and continued cooking with it. The waitress brought the manager and I explained. They cooked my scallops fresh in the kitchen, but he continued cooking the rest of the food with the "raw chicken" spatula. After the meal I spoke to the manager again. He still acted like it wasn't a big deal. :( read more

I've been going to Kobes for years and never been disappointed! Great staff an exciting experience to watch your food be cook infront of you at the hibachi grill. Very well seasoned food, I'm addicted to their white sauce best in town! Eddy is my favorite chef to request he always put extra sauce on my rice when I ask! read more

Very decent place. A nice change from numerous fast food places around Smithfield Outlet Mall.

We stopped to eat on Friday night about 7:20PM. We were told there was about a 30 minute wait. Almost one hour later a family of 10 or 12 came in and were seated before us. They didn't wait. We confronted the receptionist which we were told was the manager and she gave us the story that she had told that family to wait in their cars. There was no one in any of the cars when we pulled in an hour earlier. She apologized and showed me that their name was above ours. She told us it would be about 10 more minutes before we would be seated and then we'd have to wait on a chef which would be about 10 to 15 minutes. We called her out and told her we believed she was lying to us and the other family were friends of hers. We told her she was lying because there were no cars with people in them. She said she could give us half off but we'd still have to wait 10 to 20 minutes. My husband was fed up and we left. WE WILL NEVER GO TO THIS LOCATION AGAIN AS LONG AS SHE IS THE MANAGER. If you go..check who is above your name and make them write down the time by your name. And this wasn't our first visit. We've been going for years. It's gradually gotten worse the past 2 years. Too bad they don't have a better manager. Maybe chefs like Fat Boy would have stayed around and made it better. read more

First timer here. Had excellent dinner experience here with my family. It was my son's birthday and we decided to try something new. Our waitress Ms. Karley was exceptional. We had a wonderful time, the food and service were excellent. read more

Hibachi food is burnt, sushi is watery. My server disappeared from time to time to the point that I wanted to server myself instead. I am not coming back for this service. read more

This is a decent restaurant. It serves the purpose of a hibachi or sushi fix, but it's certainly not a fine dining experience. The hibachi is ok enough but stay away from the shrimp (consistently tastes like it's either overcooked, think tire, or just old poor quality frozen shrimp). The one time I tried their salmon it had to be sent back because it was literally bad. As in they served old bad meat. Disgusting. Their sushi is not the best either but for a small town like Smithfield, you won't find anything better. Some rolls are tasty enough but it's typically hit or miss. Overall if you're looking for Japanese this will do the job. Just don't expect a 5 star experience. read more

The mood was great. The chef was very personable. The food was great! Only thing I had a minor issue with is, the wait staff was a lil short with us. read more

Ew. Yelp noted they were closed but saw they were actually open on way to another place; wish we had never stopped! Hibachi was not entertaining nor tasty, sushi roll was gross and rubbery, atmosphere was dingy and dated, and our server though polite and attentive rushed us out by bringing to go boxes and checks as soon the cook was done serving. Do not waste your time or money. read more

Food is good.... Service is absolutely Horrible!!! They were not even packed and could not service our table. Not sure if they are understaffed. But I was definitely annoyed with the delays. We ordered 2 rolls. We were waiting over 20 minutes between rolls. read more

Me and my husband, we placed an order for imperial diner for two. We realy enjoyed it. We got shrimp, filet mignon and chicken.

Ok, so we had reservations for 7:00 pm....We had a party of 21. We had a private room reserved for my grandmother's 79th birthday....We picked this place because Smithfield is central to the whole family that are spread out across North Carolina. The wife and I came from Fayetteville and got there early....at 6:30. We went in and went to the bar to get a beer to kill some time. I ordered two draft Bud Lights for my wife and I. We were served and the bartender said the price...I think it was like $5.25total, which its reasonable for a Japanese steak house, so I pulled out a $20.00 bill and gave it to the bartender. She looked at me wierd and then disappeared. She had to go to the hostess to pay for the beers. I asked her when she got back "Do you guys not have a cash register at the bar?...She replied...We used to, but people were stealing, so the owner said no more cash at the bar...uh..WTF??...upon seeing my receipt, it stated "Pint of beer"...i thought this was odd because the beer they served my could not have been more than 10. oz. Again I questioned the bartender, and she apologized and said.,"for some reason the owner doesn't allow us to put bud light in a pint glass..again..WTF? So anyway I got my beer and went to the hostess to tell her that we are the first ones here from our party and gave them our name....She seemed unamused and replied.."when the rest of your party gets here we will take care of you...ok?. So the rest of my party...all 21 of then get there right art 700........We tell the hostess we are here, and she says....sorry, but we are serving someone in the room now..(What the heck are reservations for?)...So we mingled a at the bar and were promptly seated for our 7:00-reservations at 7:45. Again we had 21 people in our party, one waiter came to get our drink and food orders...nice guy and I'm sure through no fault of its own as there were so many of us we got our drinks at 815. About 15 minutes later our cook shows up...as we had two tables, he started cooking for half of its...it seemed odd, but ok...We were literally done with our food when another cook came for the other half of our party. That being said...the food was delicious and our cook was very entertaining. My overall review of this place is it its extremely mismanaged..all the employees seemed to have contempt for the non present ownership..I personally will never go back. read more

This is one of the dirtiest restaurants in Smithfield. The staff is very unkempt and just look dirty. When it first opened it was a good place to eat but now you get a little nervous when you go there..... read more

Our waitress was brand new and wasn't trained well at all. She was so nervous herself she was giving me anxiety. I ordered tea and it was so stale I asked for Dr Pepper instead and she refused to take the tea off my bill. I've never heard of that before. Their food was okay. Soup was terrible. The only thing giving this place the 2nd star is the fact their soda machine was over carbonating the soda and It tasted amazing. read more

This is nice Japanese style restaurant in Raleigh area, I don't see similar grill dish here, the bubble tea is good.

We did not sit down for the hibachi, only because I have seen them so many times that I probably could do it myself. Instead we sat near the bar and we ordered the salmon dinner, unagi don, dynamite, California and surf clam roll. The rolls sort of fell apart, which irritates me a little. I can say that they had a very generous portion of eel, probably the best tasting fish you can eat with rice and the salmon was a little dry. Perhaps a little overcooked. I would definitely come back for the unagi don if we ever driving through town. read more

Food and staff were great! No complaints there. That said, the decorum and atmosphere are lacking for a Kobe. Perhaps we are spoiled, but we are used to the Kobe Steakhouse on I-Drive in Orlando, that seems to put a lot of effort into maintaining a trendy modern atmosphere. It makes me wonder if this is a legitimate Kobe Steakhouse or a wannabe trying to capitalize on the name. read more