I was looking for a new place for inspections and maintenance. I have a 15 year old car so I feel…read morelike sometimes people give me a hard time at an inspection. Everyone I talked to at East Side Service Center was super nice. They offered me a ride when I dropped my car off for an inspection, and I got passed with no hassle. The location is convenient, and I think I'll be back.

2x in one month I experienced the flat tire, I drive a mini Cooper and don't have a spare on the…read morecar and the tires are special so they had to specially order them for me. They got them in quickly and got my car back on the road...all with a friendly attitude!!

Amazing, professional, and kind. Rolled my car over. Astro towed it, asked me if I was ok first…read more Went to get my stuff out of the wreck, gave me a couple boxes to put my stuff in, and again told me they were glad I'm ok. Amazing and Professional.

Fast and reliable road service very knowledgeable and there when you need them they came to my…read morerescue several times

The worst towing company ever, the manager very rude, dont even know how to talk to custumer im…read morevery surprised the owner have her there! What manger tells you "you not gonna get thru no one because im the manager" you should not even have title as a manager. You need to go back to school learn some skills how to talk to customers! Very unprofessional. Ill never recommend no one to go there.

absolutely terrible company! operated by criminals that…read moretake pleasure in taking advantage of peoples misfortune. they bully people under laws and rules that they make up themselves on the fly. they towed my car and refused to surrender my vehicle after hours at about 6pm. because it was an inconvenience to them, however they operate 24 hours. however under rhode island general law 39-12-12 (f) after-hours release of vehicles subjected to police-ordered tows: (i) towers are required to release vehicles towed at the direction of a police officer to the owner or lien holder, or their designee, upon demand and upon presentation of the appropriately accrued towing charges, regardless of the type of vehicle towed they refused to let me collect my personal belongings from my vehicle that i need for work. i made the request the owner and staff yelled at me as well as insulted me calling me a "dum", they then proceeded to call the police on me to have me removed from the property. i did not once raise my voice or reciprocate their terrible enegry. under rhode island general law 39-12-12 (b) whenever a vehicle that contains personal items is towed by a certificated towing company, said towing company shall release those personal items to the owner of the vehicle, or to the individual in control of the vehicle, immediately upon request, regardless of whether the towing charges have been paid. r.i.gen. laws §39-12.1-6 they told me they only accept cash and have unjustly charged me accrual fees under rhode island general law 39-12-12 section d. additional conditions / requirements: 1. acceptable forms of payment for towing services: (a) the tower shall accept cash as payment for towing and storage services as well as at least one other form of payment, such as credit cards/debit cards, or personal check. for this purpose, the division considers money orders, travelers checks and certified bank checks to be the equivalent of "cash" and, thus, does not consider acceptance of money orders, travelers checks and certified bank checks to satisfy the requirement for accepting a "second" form of payment in addition to "cash." moreover, if the tower chooses to accept credit cards/debit cards as a form of payment, the tower shall ensure that a vehicle owner is able to complete such a transaction regardless of the ultimate delivery site of the vehicle. these bullies need to be stopped. i gave you multiple opportunities to accept my payment and you refused. i have had several officers reach out to you from both the johnston police department and smithfield police department to inform ylu that you are breaking the law you have one last chance to abide by the laws and rules set by the state of rhode island and public utilities commission and settle with me and i will only make sure your certification is suspended so you have time to focus on making the appropriate changes in the way you conduct business so that you are not breaking the law. if you refuse, i will ensure that your ratings reflect the quality of service you have provided, i will ensure your certification is revoked and i will not only sue you in civil court but i will pursue a class action suit on you. you will not be a bully in my city

They came to me via AAA. Though William came pretty quickly and got my spare tire on I had asked…read morehim something about my flat tire and wanted to confirm what he said. He snapped at me to pay attention and when I pleasantly responded I just wanted to make sure he said "I have better things to do than repeat myself" Totally inappropriate and disrespectful!!

Needed my car towed because didnt had breaks, they told me it would be a 2h wait after waiting and…read morewaiting called to check what was happening was told "we are backed up, either u wait more or call another company!" so I decided to wait give it some more time, they never showed up after 7h of waiting! The level of unprofessional and attitude its just unbelievable!

I locked myself out of my car. I called Grasso and their customer service was absolutely polite,…read morepatient, courteous and professional. Their communication process was detailed and efficient. I had the good fortune of meeting Hector. He showed up quick and communicated his arrival promptly. He resolved the situation quickly and professionally. I asked him a couple of questions abourt where to get a copy of my key made and he was knowledgeable about that too. Hector was an absolute delight to talk to, as he seems to be very personable and professional at the same time. I deal a lot in the customer service part of my job and that means a lot. It showed that he loves his job. I very glad that he showed up. I have dealt with many towing companies over the years and my experience has varied from worst to first. Grasso is a definitely a first. Keep up the good work and kudos to the management for putting together a great team. Have a great day.

Quick, prompt, and knowledgeable service technicians and dispatch. Thank you for the help!read more

I came here today for a simple job and was given an estimate in writing by one of the employees. We…read moreagreed on the price, I left to grab the cash, and came back 30 minutes later fully ready to get it done. As soon as I returned, a different guy came out and told me, "We're not doing it." No explanation. No apology. Just a complete reversal of what was already agreed on -- even though I had the paper quote in my hand. What makes it worse is that it was close to their closing time. Instead of being honest and telling me to come back tomorrow, they acted like the whole thing never happened. It honestly felt like they just didn't want to do the job anymore because it was the end of the day. Unprofessional, confusing, and a complete waste of my time. If this is how they treat customers -- giving quotes and refusing the job 30 minutes later -- I can't recommend this shop to anyone.

The entire staff here deserves way more than 5 Stars! I would recommend anyone to take their car…read moreto North Providence Collision because the results are thorough and beyond expectations.I felt cared for during a stressful time from beginning to end by everyone I encountered. I was updated frequently about my cars progress which made the entire process seamless.

As a returning customer I thought coming back would be the right choice for me and my car,…read moreapparently not. I brought my car in for a simple estimate about two weeks ago and after waiting for two weeks for them to call me back, they said they couldn't give me an estimate because "our boss is on vacation." Thats a bs excuse if you ask me, what employee of a body shop can't do a simple estimate? All I asked was to see if they could put my bumper back on it's track and put a new headlight in, apparently that was too much for them to handle.

Drove my car in after an accident in early February '26, one of their employees came outside to…read morelook at it within a half hour of arriving, which is good considering the waiting room was pretty busy. They looked at my car, took a couple pictures, and said I'd hear back the same day (saw them around 11am) and it's exactly 7 days after that that I'm writing this and never heard back.

My car was totaled by a guy who ignored a stoplight. Jim's Auto Body & Towing was right down the…read morestreet and is used by the town of Pawtuctet, Ri for accident towe. They were very helpfu when I kept going back to look for personal items I may have left in the car. They have been very accomodating. I'm going back there today to see if my EZPASS is still on the windshield. Surprising what you forget about items left in a care you have been driving for sixteen years!

Great to deal with. Always pleasant and gets the job done quickly…read more Aware of rules for towing off of private property and impounding vehicles.