Great towing company, reliable, professional and quick. Thank you guys for coming to my rescue.

Awful shop. NYPD told me they would call this company to tow me off the LIE. Waited 2.5 hours. On the first call to this shop, I was told 30-40 minutes for the tow truck to get to my location. Half an hour later I call back for an update the guy tells me he's JUST sending someone and it would be another hour. Gave me the worst attitude after I asked why the first driver never went out. They treat you like garbage they don't care because they have a NYPD contract read more

0 Stars if i could. Horrible customer service. The lady who answers the phone seems incompetent and really rude. Not sure how this place is still in business. read more

This is a robbery I've never paid such a high bill before.They charge me overpriced Be careful guys read more

Knights Towing - This is a robbery I've never paid such a high bill before. - Auto Repair Near Me - Brooklyn, New York

This is the worst customer service I have ever had. I would like to start with the tow truck driver who ruined my bumper and did nothing to help. I then went to the shop which didn't open till Monday I went explain led how the driver had ripped my bumper off. The lady in the office had the nastiest attitude and didn't know nothing told me she don't know when nobody works and it takes 10 to 15 business days to get a response. I then waited and called back because she was so nasty in person I could not even stand the site of her. She then told me again nobody comes in on Monday and she don't know when anybody will be there I guess she is the boss there. I would never recommend this place to anybody from the tow to the person this was the worst experience I have ever had with dealing with people in general. read more

Knights Towing - This is the damage he did to my vehicle. - Auto Repair Near Me - Brooklyn, New York

SCAMMERS. They have exclusive coverage of parts of the LIE so AAA was unable to assist me. AAA asked them to come tow me off the highway. They said they couldn't find me and kept giving me the run around when I asked for updates. I was on the side of the highway in 16 degree weather at risk of being hit by the others cars speeding by for an hour and 45 minutes. They refused to put my spare tire on and would only take me to another shop to get a new tire. They said if I wanted my spare put on they would have to tow me outside of their restricted access zone and I would have to call AAA again to come service me. When I was in the car with the driver, the person collecting my payment info from him over the phone was laughing about how "pissed off" he got me. These people are UTTER TRASH. read more

One of the worst service experiences I've ever had. The tow truck arrived ridiculously late, the driver was openly hostile, and they handled my vehicle with zero care. They damaged the vehicle and refused to take accountability. Communication was nonexistent and the entire operation felt incompetent and shady. Then they proceeded to charge me more than double the original price they quoted me. This company caused more problems than it solved. Avoid at all costs. read more

WORST CUSTOMER SERVICE OF ALL TIme, Borderline criminal- Mean unhelpful and downright nasty. They denied me access to retrieve medical supplies as I am diabetic and disabled. The office woman who answers the phone is rude beyond belief. She actually denied I ever called. Fortunately, I have the phone records on my end. She requires a course in humanity. Because of her refusal to allow me access to my meds during holidays, I called and spoke to my attorney and local police.... and magically gained access to find the meds were stolen. Now I have to file a police report. TOO LITTLE TOO LATE. I'm considering a disability discrimination law suit. read more

Horrible.. when tryna get your car out the impound the lady is very disrespectful and violates your ROTOW right. Never let me get my personal belongings. I have a lawsuit pending with them read more

Knights Collision has amazing customer service and support, their staff member Brian gave amazing insight and help; he was very helpful and supportive in guiding me through the whole process, as well as connecting me with other support and keeping me constantly aware and up to date. read more

Worst experience; They're all rude and will rob you blind the minute you allow them to tow ur vehicle. I was given a receipt during after my vehicle was towed-- However, the receipt was discarded when I went to get my vehicle at the office/lot. I was told the receipt was thrown in the garbage only minutes after handing it in. I was given a new receipt with over $200 added in fees. One of which matches the original fees from the first receipt. It seems like they have a system in place to rob people that they tow. They use police radios to get info on reported accidents-- They pop, up offer to tow you give a receipt with a specific price index. But when you arrive to make the payment they discard the receipt and create a new one where more payments are added and the fees from the previous receipt are increased. It's 100% a scam. The office is covered in what looks like thick plexiglass. They're literally locked in an office space with plexiglass separating them from the clients/customers. I think it's to avoid physical confrontation. This place is a scam don't waste your time like I did. STAY AWAY FROM KNIGHTS TOWING!!!!!!!!!!! read more

I've never used this company, but I did just get run off the road by one of their tow trucks. Don't let these people wreck your vehicle!!!!!

Chris is so helpful and professional. The staff were very cordial and friendly. Super clean as well. Highly recommended. read more

Knights Towing - Auto Repair Near Me - Brooklyn, New York

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DO NOT! I repeat DO NOT use this service even if it's your last option. My first call was made at 4:45pm, i was told "about 25 mins". Ok no problem. Gave them a call almost an hour later. "Oh he got caught up with a priority job but give him another 20 mins". Ok no problem. This went on until 9pm!!!! At 9pm now a male answered and said the female that was working before him was inexperienced and that he apologizes. I was then told he would give me a call back with an exact eta. 20 minutes go by and I give them another call and get told he's on 114 Street on the grand central and it should really only be another 25 mins. Over half an hour passed and I gave up and ended up calling the police for assistance with my disabled vehicle. Guess who picked up my vehicle at 11:30pm!! This scum of a company, that is the only available tow to take a vehicle off of a highway. I have never experienced such an unprofessional business in my life. Saying 20 minutes or 25 minutes repeatedly until it became 5 hours is not unbelievable it is unheard of. To make matters even worse I gave them a call back after 9pm and they didn't even bother on answering my call. Whooooo runnnns this a fucking clown? I repeat if you have ALL to wait for a row be my guest. If you want to experience the worst day of your life call them up! read more

Feeling super grateful for Chase and Knights Towing. I am was super stuck and nervous with a blown tire and Chase stopped to help me out. He provided clear and gracious instructions and got me safely back on the road. These guys are professional and kind! read more

took these people over 2 hrs to get where i was and i only used them because triple a and good sam both couldn't dispatch to 278 by the goethals bridge. these people were dispatched to me by the port authority and wanted $130 just to tow it off the highway. in a pinch it's whatever and i don't mind paying but the driver was one of the most incompetent i've ever met. this is the first and only time i've ever seen someone drop the car they're towing on the middle of the highway going faster than 50 mph. i've contacted several times and been given the run around time and time again to where im not going to waste my time. these people are slimy and I'll see them in court for the damages to my 2005 corolla. the car was in great working condition before their negligence took away my form of transportation to and from work. read more

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This place is horrendous. Horrible service , the workers are rude and dismissive . Extremely insensitive and only care about how much the revenue on a day to day basis ; they could care less about the human being , they will literally ask you to stay on hold you'll wait 15 mins and THEY will hang up on you and when you call back they give you more attitude as if you were in the wrong. They were so unprofessional and I wouldn't recommend to anyone . read more

these people are lucky I can't give negative stars. Only used them because AAA wasn't allowed to pickup on grand central and that's who they dispatched to come get me. After being told 5 times "20 more mins" I finally drove on three tires and a rim just to get off the highway so AAA could pick me up. AAA finally said they'd no longer send them out after reading the reviews. F*%K these people. read more

this company is a scam. I was stuck on the highway because of a flat tire. AAA couldn't come because I was on the highway therefore they called Knight's towing because apparently they are the only tow comp in the area that could tow a vehicle off of the highway. the person (girl) that I spoke with at Knights towing refused to give me a quote for the tow. She said she couldn't state the price because they don't know what the vehicles issue is. The strange thing is that I told them that I had a flat tire from the start of the call and reminded them during the call. She still wouldn't give me a price. after googling them I realize why. It's because they are dishonest and were trying to overcharge me. I've never heard or dealt with a towin company that refuses to quote their price. the girl on the phone was extremely nasty with her bad attitude. stay away from these crooks. it's not worth it. read more

THESE PEOPLE ARE CROOKS.... Stole EVERYTHING out of my 2006 Honda Accord from my radio to my dash cam viper alarm system speakers literally strip it all. car was in their possession 6 weeks I just got to take it out and now giving me a run around because I had it towed straight to my house without seeing it. Contacted the driver at the same time I noticed which was 2 second after it was unhooked. Now they saying I'm telling lies. The lot gates close at 330. I got done worth paper work at 3:17 and was offer a deal. Dropped at my house for $100. Since they were ready to close. THESE PEOPLE ARE CROOKS. My car was non drive-able that is why it was towed. read more

Knights Towing - Auto Repair Near Me - Brooklyn, New York

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The female dispatcher is very rude, mean, and self-righteous. She yelled at me for a near half hour the first time I spoke to her because of miscommunications that she apparently had with my insurance company. Which were not relayed to me so I'm not sure why she was screaming at me personally. (I TOLD YOU XYZ. I SAID ABC). Girl, I wasn't there. All I know is what my roadside assistance told me to do. Why are you screaming at your customers who are probably confused and disoriented by the fact that their car just broke down in the freeway?? In any case, this was by far the worst customer service experience I've ever had the tragedy to be a part of. And I'm a lawyer. The towtruck driver in comparison was an angel. He gave me advice on where to tow my vehicle and how I should handle the next steps and overall was very pleasant to work with. Just a shame the dispatcher is such a horrible person! Needing your car towed is stressful enough, don't call here just to add to it. read more

Had a flat tire on the side of the clearview expressway. Unfortunately authorized tow only so called them at 4:34 pm at 5:59 pm the tow truck passed and didnt even stop. I called and the person informed me the driver is turning around. At 6:38 pm i called again and was told yes driver passed and went to another job. At 6:50 the tow arrived. read more

Disgusting company as the people working there have so much attitude and didn't help at all. On top of that they made fun of my father for having lost his car during the storm read more

We had an unexpected breakdown on the LIE with a recent model high end vehicle. Could not have been happier with the service provided by Eddie who responded to the call, carefully loaded our vehicle onto the flat bed, moved it to a location where it could further be towed to another state. Eddie was very experienced, provided us with details about his activities in regard to our situation and was helpful to the next tow truck who would take our car to the final destination. If you are ever unfortunate enough to have the experience of breaking down on the LIE, it is our hope that you have someone as experienced, knowledgeable and downright considerate of the situation as we had with Eddie!!!!! Can't say enough about his service today. read more

The customer service is amazing and Dorinda was great! It is great to have a business like this in my community.

We got information we needed ......eventually but the people that answer the phone have very nasty attitudes

I was in an accident and my vehicle was towed to Knights Towing. The 2 ladies at the desk were very nice and walked me through the process after getting into an accident. Very helpful and would recommend read more

car was towed to their storage facility. i have a ring camera in my car. i see dude in my car for ten minutes. he sees my camera and decides to UNPLUG it. not freaking cool. when i pick up my car that Ring camera better be there and i am calling everyone and anybody to complain about the guy being in my car. no one should be in my car for ten mins and unplugging anything. i didn't give anyone permission to do that. so i'm pissed but i'm going to pick up my car today read more

Had my car for over two months no one call can never get anyone on the phone terrible customer service. Attitude when ever they are asked a simple question. Worse decisions I've ever made allowing them to work on my vehicle. Two months with out a vehicle. read more

Nasty driver. Practically assaulted me. Never had such a terrible and unprofessional experience. Do not use unless you have to. I would rather drive on my rims then use these guys. I wish I could give zero stars. read more

By far the best experience with a towing company in my life. Dorina and Yolanda were very helpful and Friendly. Thank you for the great experience. read more

How could such obnoxious individuals stay in business. My insurance company called these folks. The two truck shows up an hour & half later. I'm told that I'm going to tow you off the highway to the nearest exit then you have to pay me and call your insurance company and they will send you another tow truck. I pleaded & asked to please take me to the nearest shop which was less then 5 miles, so I can fix my tire and ill pay you. He said no, "I'm not taking you to a shop, I'm just getting you off the highway." I said this makes no sense. He got in his truck and left. read more

The people at knights Towing are very professional and they know what they doing especially Darinda and Yolanda those two are very helpful while making the process goes smoothly. read more

Driver arrived about 30 minutes late, however, the tow was smooth and everything worked out fine. Correspondence between dispatch and the driver was not very good and I had to call a few times to follow up on timing. read more

Never ever bring your car here. They will or to you tell you one thing and never would do it. They held my Infiniti hostage for over a week because they breach a contract. There very unprofessional. Never bring you car here I wish I seen the reviews before brining my car here . Hopefully I can save ppl thousands of dollars by not coming here. SCAM SCAM SCAM SCAM read more

Mikey made a stressful situation extremely easy - was super fast arriving to tow us off the highway and knew exactly where to take us to get the tire changed. The whole process was painless and a fair price. read more

I had my car towed and the original price was $185. I was then charged $285 and an extra $70 for mileage. An extra $35 for T-yard then another $35 each day for storage. They would not let me see my car or nothing. Very unprofessional and I would recommend not to use their service. read more

The woman who works the phone here is rude as fuck. She is lucky I don't pull up to the business to see if she's still talking all that unprofessional shit she was talking on the phone. My car had a blown out tire in a very tricky area right between Laguardia Airport and the Grand Central Parkway. She constantly yelled at me, talked over me, and belittled me when trying to get help. She asked "how old are you i feel like im talking to a child" and she cursed at me and called me a "baby" for calling my dad to handle her professionally. DO NOT GIVE THEM YOUR BUSINESS. read more

F word this place.. They towed my rental car that I explicitly wrote is a rental due to an accident and they should and could call me but they did not. I come to my parking lot needing to use the car to prep for a business event the next few days and found my spot EMPTY!!! EMPTY!!! EMPTY!!!!!! WHERE THE F$#@% is my fucking car!!!!! I call 311.. nope.. not in a damn pound... then I called this shitty place.. some ghetto ass dumb f@#$ picks up and tells me that theres no pick up after 5pm?! WHAT KIND OF TOW POUND MOTHER lover place dont open 24 hours... Now I cant work on my event and will have to go to this dumb place tomorrow mid event to pick up my car.... because today is thursday and tomorrow is friday and they dont open WEEKENDS! #POS read more

Drivers are very aggressive and rude got into a argument with one driver told me i needed a tow and i had a spare he still tried to tow my car off the highway after a refused service and said i have to pay 155.00 for tow that i did not need WORSE SERVICE EVER read more