I call this company while I was stuck on the highway the guy told me to hold and 30 minutes later he hang up on me and never got a tow truck. Unfortunately I was on the high way and they are the authorized tow company. I couldn't call anyone else to town me. They never showed up anyway. read more

Man if I could give them negative stars I would. Had a bad experience from the beginning to end. My car broke down on the highway so I called to find out price. The woman who answered is extremely rude from beginning to end. I asked how kuch do I need to have on me because I'm not there anymore I had my child with me and didn't feel comfortable sitting on the highway to wait. She says she doesn't know but the driver will tell Mr. So I told her ok I'm gonna get a ride back to the car and call back for a truck when I get there. A friend takes me to where my car was but it's gone now all of a sudden .come to find out they came and towed it to brooklyn smh . I go to brooklyn to get the car and she is now telling me I need a bunch of things she didn't mention on the phone. She just plain rude and un happy with her life. Get rid of her! read more

My car has been at this place for almost 4 months now they keep pushing back the time they will release my car to me the tow truck driver lost the key to my car so I was basically forced to have them do the work on my car on top of all of this they accused me of stealing the key to my car and they continue to change the prices they gave me for the work done to the vehicle I was first given the price of $5000 I then gave a deposit of $1500 they called me back saying everything will be $5500 then they called me again the following week to give an update on the car and once again changed the price to now $6000 now after all of this their asking $6500 I'm tired of their games I please avoid doing business with these crooks at all cost I'll update this post when I get my car back... if I ever do read more

If I could give ZERO stars or NEGATIVE 100 stars, I would. I do not understand why the NYPD "trusts" this scam of a company to tow cars. Needed to talk to the tow truck driver when my dad's bus was towed, the tow truck driver was a misogynistic prick and hung up the phone on me. When I went to go retrieve the bus, they insisted that they did not accept any forms of credit/debit cards, said that I MUST PAY IN CASH or they'll take me to court. Came back and stood my ground and they accepted card. Took them two hours to give me the bus. SHAME on this company, the people working here and the cashier who said this business did not accept cards, despite saying so on the website. This place must be shut down IMMEDIATELY. read more

I have no idea what happened to the other one-star review for this place, but please, please do not do what my parents and I did: take these people at their word. Make sure everything that they promised to do for your car is documented in writing. Ask for copies of all the forms they give you. After you get your car back, take your car to a trusted mechanic near your home and have them do a routine check that everything is where it should be. Do all of that and I hope to God you do not get stranded several hundred miles from home, because your car won't stop, your battery is toasted, you have no jump cables, there is no reception, and strangers aren't always kind enough to stop. This is what happened: we got into a collision on Harlem River Drive, near 179th Street in NYC. Our poor smashed-up car gets towed all the way to the south side of Williamsburg. In Brooklyn. How does that happen? The Arterial Tow Program of the NYPD must have struck some sort of partnership with Knights, because I'm sure there were a billion other collision shops in Manhattan that we could have gone to. I won't talk about the fact that everyone at the scene, from the paramedics to the hospital employees to the guy who did the towing, that we could go pick up our car on a Sunday. Never mind that the fender had been knocked off, the air bags had been deployed, and the windshield was cracked. Never mind that your website explicitly advertises "24/7 towing and storage." Doesn't that imply that someone will be there to help us out when we arrive at the shittiest part of Brooklyn? Oh there was someone there. Some guy embodying the worst stereotypes of mechanics who couldn't give less of a rat's ass that, after going through something awful, we had trekked all the way out to Brooklyn. Oh, by the way, the Arterial Tow Program's dispatcher and I had a nice discussion, and by nice, I mean she was rude ("This is a police dispatcher, so no, I can't tell you the name of a cab company"), and I filed a complaint against the department right then and there. I will talk about this set of facts, and you can draw your own conclusions: before our crash, we had a battery installed that came directly from Toyota's manufacturer. After you "fixed" our car, my dad opened the hood and found a different battery, with corrosion around the positive and negative ports. One of your mechanics looked my dad straight in the eye, and said, "Yeah we put in a brand new battery." Listen, buddy, I'm no car expert, but a new battery should not have corrosion. Fast forward to two weeks later. Our car got stuck in Harrisburg, Pennsylvania. Just would not start, despite using jump cables and a damn Hummer. So our car gets towed this time to another mechanic, who says the "brand-new" battery is five years old, from Sears, and would have given out any day now. You know what? Here's the conclusion: you took out our old battery, put in a shitty one, told us it was new, "forgot" to put it on the itemized list because you're oh so generous, and took our money and smiled. I wanted to let you know that the whole time we were there, we felt as though we were completely at the mercy of your business. That is not how it should be. There was absolutely no transparency at how your specialist arrived at the final figure, and there were no discussions with us as to exactly what repairs were required. The upstairs towing department and the downstairs collision shop have no communication with each other. We were told we could retrieve our EZ-Pass from our car by a mechanic, and was then subsequently yelled at by the lady in charge of towing, because apparently, you need a driver's license, the car's registration, the insurance proof, and a notarized form from the car's owner (that would be my mom) giving express written authorization for, uh, my mom to go get something from our busted car. The lady in charge of towing seemed to make it her life's mission to make everything as difficult as possible. Listen, I wasn't the one who shot your puppy with an assault rifle, so don't you ever use that tone with me. I wanted to let you know that I am pissed. That after going through a car accident, my interactions with you made me wish I was still experiencing that accident. read more

THIEVES!!!!!!!!! I was broadsided April 11, 2013 from someone running a stop sign and found myself on the side of the road half dead. The 90th precinct called Knights Towing to tow my car and by the time I got to it 3 days later, after they couldnt find my car at all because they gave each of our info to the wrong person, I was heartbroken. Knights Towing Co had ransacked the interior of the car and stolen $1500 in personal property out of my car, including a laptop. I am filing a report with the police and suing. Disgusting how at our weakest moment, mine being run over and in a hospital, vultures like Knights is out there waiting to prove that there is no hope left in the world. SHAME on you Knights!!!!!!! SCUMBAGS!!!!!! read more

horrible business to deal with. I needed to tow my car after a collision, I was informed that they charge $70 to tow and $4 for every mile traveled. The accident happened two miles away from their facility. Upon arriving two days later to claim my car the total tow charges exceeded $450. How? I was charged $100 for "hooking" the car and another $100 for "unhooking" from their tow truck. They've also charged me 3 days of storage fees when my car was there for less than 48 hours. Oh, and a few items went missing from my car. I feel that one star is too much to give. I would've felt generous to give that one star if their staff were friendly, but of course they have to keep their nasty tow truck attitude. read more

I was parked for approximately 7-10 minutes in a tow zone at 520 County Line Rd. Kansas City, KS 66103. Within those minutes and upon being informed that the area was a tow zone, I immediately went to relocate my car, which was already hooked up to the tow. The driver was extremely unprofessional and disrespectful, telling me that I could pay him $200. Cash on the spot or he was taking it to the lot, where it would be much more costly to retrieve my car. He added that if I "got an attitude", he wouldn't release it to me at all, putting conditions on my ability to have my car released from the tow truck. This behavior was highly unethical and what I'm led to believe, illegal. See below... **if you spot a tow truck driver taking your car, and the tow truck is still on private property, the driver must release your car to you unconditionally. A tow truck operator who violates this law is subject to a civil misdemeanor, a fine of $2,500, and/or three months in jail. I am currently in contact with my attorney regarding this matter and have also contacted the local media about the way I was treated and the unethical and predatory nature of this transaction. read more

One of their tow truck drivers cut me off on the LIE and almost caused an accident. Then proceeded to throw garbage out the window into the road. What a disgusting pig of person. These guys like it when you call and send them out for pickups that don't exist so have fun pranking them. They'll appreciate it. read more

I would give it negative stars if I could this place robs you blind. I had a flat and my wheel bent so got my car towed and they gave me so much headaches to get it back. They even charged me for storage fee after keeping it out on public streets. They also wouldn't pick up phone calls or would play busy at the office just so u could waste more time n they charge u more money for leaving your car. Place is a total scam if you're reading this don't do the dumb thing of dealing with these people. You will regret it!!! read more

Knights Towing - Auto Repair Near Me - Brooklyn, New York

Worst....damaged my car and refused to pay for repairs.. currently in the process of suing them!

My son's car was towed off of the highway by this company. When I went to retrieve the car they had stolen all of our personal belongings out of the car including a gold bracelet that I had been calling them to secure for me since the second they towed the vehicle. When I told the evening dispatcher that I was afraid that the bracelet would be stolen he got angry and told me that this is a professional business and no one would touch my property. Needless to say, everything was gone and there were no answers. I will be filing a police report against this company and looking to sue them for repayment of what they stole from me. A professional company secures your property as soon as they take possession of it. This is a criminal organization getting away with horrors who seem to be backed by an NYPD contract. read more

Terrible organization, after being rear-ended the tow truck driver flat-out lied to regarding the yards relationship to insurance companies. As a addition charged for over $700.00, to get my car back. It took me 3 hours to get someone on the line who would explain the policy. I was hung up on several times and left on hold several times. If you can avoid this place, do you yourself a favor. read more

Worst option possible. Do not use them if there are any other option. They towed my car and popped the tire. When I asked about it they just laughed. read more

I would like to thank Dorinda and Yolanda for their great customer service they're sooo sweet and Chris did a great job my car looks brand new I love it, I will definitely recommend read more

For me personally it was smooth sailing , there was no issues or scheming they were very helpful and jaylynn was very professional . Give them a chance it's a tough job read more

For $136.10, all they did is tow the car off the Cross island parkway. No other tow company CAN tow off the parkway. They apparently have an exclusive contract... nice scam. Even the NYPD officers who responded said that tow companies tow to a shop or where you tell them. Lynbrook wasn't an option. Can we all say "captive market" boys and girls? I know you can. read more

My car was towed there after an accident. When my insurance company tired to get the car, they refused to give them a price for charges, and held car now close to two weeks. They then hung up on me on phone and told me they are closed, after the insurance company asked me to talk to them, because they are not compiling with any sort of reasonable, legal procedure. This is clearly a scam place and no one should ever do business with them. I find the other reviews honest and sickening knowing that they are holding my car hostage and doing who knows what with it for some scam purpose. read more

do not i repeat do not use this company i have footage of the driver ripping out my car equipment and stealing merchandise inside, (clowns didnt realize i had a hidden camera in my car) long story short i filed a police report, including another person who had this done to their car after the towed it. read more

I have an amazing experience. They took very good care of me as well as my car. I searched around many mechanics and they made me feel at ease and to be honest my car looked better after I brought it in than before. I'm so thankful that I found knights collision they did an amazing job. read more

I wanted to give them a lower rating but the site would not allow me. I agree with all the previous reviews. That company is classless and trashy. They towed my vehicle for illegal parking last month at my apartment complex. I tried to get my vehicle back but they were giving a hard time. I had to hang up the phone on them because they were so disrespectful. It doesn't matter that they work with NYPD because when you're on top your downfall usually follows. read more

Complete crooks. Zero stars. I'm also slightly scared writing this review that the owners might see it and send someone to "teach me a lesson." Over the phone, everything was in order - all my paperwork was complete and I was fully paid up. When I arrived to pick up my car at the lot, I felt like I was in a third world prison. There were about 40 people already waiting to be helped, and one useless sign-in sheet was sitting on a counter. The attendants were behind a one-sided glass window so you couldn't see any faces. An older man tapped on the window because he had a question, and a voice yelled back threatening everyone to "Sit DOWN or NO ONE would get their car!" It was mostly taxi drivers waiting, so I assume Knights works with the city to do all of the their Taxi & Limousine Commission tows. There were two employees working: 1. Rude woman checking all the paperwork from her iPhone. 2. Loud profanities guy who accompanied rude woman on her long cigarette breaks. I finally got my car after 4 HOURS, and in that time they had successfully released TWO OTHER CARS. I left feeling angry and sorry for all those people who would be there surely for the rest of the day. Many of them spoke English as a second language and their cars were being held hostage until they paid extra days' storage fees and produced the same documents over and over again. Creating a Yelp account just to warn people not to support this company feels like a lot of effort already, but I'm tempted to report them to the Better Business Bureau as well. read more

i repeat if your car gets towed by them do nottt leave your stuff in the car.they will steal your shit.my car got totaled and they picked it up.everything was gone from my expensive glasses to perfumes.they take anything valuable and then say we dont know anything and everyone that works there is very rude and have attitude problems read more

I don't understand how only one company can give roadside assistance on NYC highways. They promised me someone over an hour ago. They give me one story after another though it's 20 degrees F out & 2a. Now, I'm told they "lost" two drivers & only have one. There has to be more than one company who can help. read more

Not sure what one more awful review will do, this company has a contract with the NYPD so they will keep getting business no matter what we do. But they are truly awful people. They made me provide ridiculous documentation to get my car back. They want a lease agreement, notarized letter from me saying "please give me my car", a check IN PERSON (can't pay over the phone, can't mail a check, has to be in person out in the f'kn boondocks of Brooklyn). All because they know that the more difficult to get your car the longer it takes, the more money they get in storage fees. AVOID THIS PLACE LIKE THE PLAGUE read more

So called them to have a unknown car removed from my complex private parking spot designated to me, they had the knights number on the parking lot as they suppose to service my complex, first I called at 7:00 pm dispatcher said someone will be on the way, then I called back at 9pm as asked what happens he said they are to busy call back tomorrow after 9 am, I told the guy look I called earlier and I have work tomorrow and need to park my car on my parking spot I pay for wtf he was so rude the asshole had the balls to brush me off and gave a derogatory run around, he should be fired so unprofessional.... stay away from these dicks read more

Has to be the WORST towing company ever. I get it it was busy something was taking ppls tired out but we were the THIRD car and EVERY CAR got picked up before us we waited on the side of the grand central parkway for THREE damn hours like seriously? Y'all need a better system in finding out what car will take what tow truck. Entire night ruined and they gave no f*cks either. Everyone had an attitude like we weren't the ones literally in danger. Idk why the city chose this company to be its designated tow truck company for dangerous situations. read more

They're taking over my neighborhood, leaving wrecks all over the place and some even obstructing traffic. One driver gets lunch everyday at the corner deli and then zooms up the wrong way like a maniac... In 2006 I had an accident and unfortunately for me the police called these clowns, after two days in the hospital, I go to claim my truck and it was missing the radio and the center caps (nothing fancy, all factory equipment) and no one at the yard had any idea how that happened, some fool there had the balls to claim that the radio had fallen out during impact, seriously?!... If you're in need of a tow and you happen to see these guys coming, run, run fast and far in the opposite direction, don't believe me, just look at all of their nice reviews!! read more

I'm not sure anyone in that office could count to 20 unless they were undressed. Idiots!! Went to claim a vehicle that one person said was approved for pickup with proper paperwork and then this woman named Maggie said the paperwork was wrong and refused to release the vehicle. Returned with the same paperwork the next morning and had the vehicle released. The place is creepy, the service sucks, and they treat you like garbage. Avoid this place of business, you can do better with AAA or similar. Any tow company aligned with a city Marshall is out for $ first and customer service is not even close to being a priority. read more

Called them and Maureen came to plate and got a truck out to us on the LIE... at a tuff time of day. Thank you Maureen!!

They towed our car for no apparent reason. No one could give straight answer as to why it was towed. No signs in area and then would not answer phone or give car back to our family member on a holiday. Non-responsive, extremely difficult to work with. read more

Deserve zero stars. Stranded on the grand central parkway. They took over two hours to get to me. very nasty. and after awhile didn't even answer the phone when i tried to call them and find out where the driver was. When driver finally came he had no idea what he was doing and we almost got into an accident. WORST COMPANY read more

This are the most disgusting people I've encounter. No customer service what so ever. Left me on hold for 45 minutes then hung up not take my call. I guess while taking lunch I was on hold. If I could give minus 0 in my review i would. They didn't even asked why I called. read more

This place is an absolute scam and the city should look into it. They make getting your car absolutely difficult and add additional fees to take more money. Not only did they tow my car from my own parking spot as a mistake, they charged me double the rate. read more

the worst tow company ever. the staff that answers the phones are very rude, nasty and unprofessional so i can imagine how the management must be. towing was ridiculous. guy damage my car when trying to hook it and took him over two hours. when i went to get my car the next day they stole everything in my car. my battery was change that my car wouldnt start. bunch of thieves they are. thats the kind of business they run. steal from cars to make money. they all was rude. i should have hung up and gone with speedway towing. i used them before and they were fabulous. i give knights towing no star! listen to our reviews and dont use them. you will regret it. i sure did. read more

The perfect NY Con. Beware of these people and avoid them at all costs. If you ever get into an accident, do you very best to get your car off the highway and arrange a private tow. You are looking at a minimum charge of 400 for less than 2 miles. Oh and good luck getting your car out. You'll get the runaround from the same three people that pickup the phones. NYC should rethink who they broker their tow trucks with. A complete SCAM. read more

never come to ravenswood park in other people spot call ohhh!!!! we're busy our back are up against wall highways first ...tell truth you neverrrr come. ...... why pay for spot and you never come .people are in your spot you call oh call housing can't come until they call us.... but after 430pm housing close and weekends.....why hang sign out side lot call and they tow......just call see for yourself 718 9634441 read more

My vehicle was hit by a speeding driver on the GCP and I went to the hospital while my car was towed by this company. When I was released from hospital found out the fate of my vehicle and it was stored in Knights Towing yard. When I went to reclaim my property from the vehicle which was totaled due to the accident I had personal property and valuable from weekend shopping still in my car. When they granted me access to my vehicle they had broken into my car and stole brand new toys, sneakers and clothing from my car. Also they had removed parts from my vehicle claiming they were damage and items lost in the accident and that I should worry because the insurance company would be reimbusing me being that the fact my car was considered a totaled wreck. This place stinks of corruption at the highest levels, and blemish to the great city of New York. The fact that NYPD grants these crooks a contract to pirate and pillage over the people of NYC is criminal. read more