Called Knight Air on 4/29/2021 for problems on my elderly fathers air conditioner and Peter went out to his house and couldn't fix the problem and recommended a new air conditioner which was installed on 5/1/2021. I paid $6700.00 which Peter told me it had to be cash or check only. The unit never worked properly and I called numerous times for their service and the warranty information, which Peter finally dropped off to me on May 28, 2021, over 3 weeks later. I called again on June 20, 2021 and talked to Peter about the air still not blowing properly, this was done during the heat wave here in Vegas. He told me to send him the address, which I did and he said some one would come out on June 21,2021 no one ever came out and I texted him when is someone coming out it. He finally responded and said he would go and said it was blowing out of the vents. It never cooled down, so I called again and he said it's blowing and it won't get cooled past 20 degrees. I said so if it's a 120 out then it will be 90 in my elderly bedridden fathers house, he said yes. I said I need an actual warranty this is unacceptable I have still not received a warranty and it been 8 weeks. I had numerous friends, family call and ask to speak to Lance Ditzler the owner and his other employee Jason. He refused to give the message or Lance didn't feel I was important enough to contact back. I finally had to call another company to come out so my father didn't die in the heat wave and they said the unit was not properly wired and it was blowing but the fan wasn't working. They fixed it right there on the spot for my father. Thank God the house didn't burn down. My friend finally reached Jason, she got his cell number and gave it to me and I called him. He kept saying he would make it right and come out never did. He refused to give me my warranty info that I paid for. It's been almost week no call back. Nothing. I was told by my neighbor that this Peter was a next door neighbor who lost his job and Lance gave him a chance only to answer phones and to do scheduling. But for some reason Peter was on my dads roof installing and hooking up an air conditioner. Peter showed up smelling of alcohol and when he picked the check up from me, was smelling of alcohol too, no wonder it was wired wrong.
They treated me as a dumb female and never called me back, it's been 8 weeks. No warranty, jeopardized my fathers health and life during a heat wave. Allowing an employee to work smelling of alcohol is beyond acceptable. This is absolutely disgusting, greedy unprofessional people to treat women and an elderly man this way all for a dollar. read more
