One excellent hardware store, they have it all and very friendly help!…read moreOpen on Sunday's also

Love this place we have been doing business with Les and Twin City for years through many remodels…read morein Deadwood. Very fair and helpful!

Awesome gentleman behind the counter. Very helpful found us everything we needed and at a very…read morereasonable price.Girlfriend found a pan she had been looking for and couldn't find anywhere else.If you need supplies go here very helpful and knowledgeable staff.Will go here when in the area for our needs.Thank you

Two factors: 1. Their app is garbage, and staff did not know…read morethat there was free delivery for snow blowers - my order being cancelled 3 times - maybe it was the issue they were having with their system. Don't know. 2. Won't honor Ariens Black Friday sale pricing. Shop elsewhere.

Great store, loved the farm supplies. Staff is always helpful and friendly. I thought this store…read morewas big until I visited the one in Gillette- that one is a monster!

I had purchased 3 western shirts for Christmas for my husband, sadly he died suddenly, so I had to…read morereturn shirts,(needed $ to pay medical bills) when I returned them, cashier said I'd get a check from corporate within 2 weeks. After waiting 5 weeks, NO contact from them, I returned to store, talked to manger, He said all he could do was email corporate & they would contact me. These were new shirts, still had bomgarars tags on them, corporate called & said the owner said to give me a gift card. I told her I didn't want a gift card, I need $ to pay medical bills, (shirts were $102) she put me on hold to call owner, he still said I could only get gift card & I had to drive to store to get it, wouldn't mail it Store is hour from my home. It was hard enough to return shirts, but to be treated SO badly. My husband and I have shopped in this store since it opened in Spearfish, spent hundreds of dollars! This was the FIRST time I've ever returned anything to this store. I gave this 1 star for the cashiers, at least they were understanding and sorry I was treated this way, but owner is HEARTLESS!!! I tried to sell gift card, but nobody I talked to was interested because customer service (decisions made by owner are so terrible!) People are shopping at Runnings now. This store maybe family owned, but you are NOT FAMILY FRIENDLY!!!!

Doug Carling has the worst customer service I've ever encountered!! Do not go to this store to deal…read morewith him or anyone there. They don't seem to care because he is still working there. He shouldn't have a job working in any sort of customer service ever!! Hopefully they'll fire him so the company doesn't lose more customers!!

So nice to have a hardware store where the staff is knowledgeable and friendly. Specifically I…read moreneeded some chipped car keys made and some new key fobs programmed. Chris, the manager, had a special new tool that plugs into the car and easily program everything. The price was a third the cost of the dealership and was extremely fast. Thanks to all the fine folks at Knechts for all the great stuff and services you've provided me for over 30 years.

Good stock prices extremely extremely high. But for a small hardware store they have pretty much…read moreanything you need and maybe things you don't.

Took my lovely wife and daughter to Mt. Rushmore. Lovely wife spaced out the crank that pops up the…read morepop up camper. OMG, what the heck are we going to do now. Not to worry Hardware Hank and manager Ben Clark to the rescue. He had an old piece of EXACTLY WHAT I NEEDED to make it work and he just gave it to me. This guy saved our bacon and I have had my faith in humanity restored. Thank You very much!!

Fair warning: Some of the employees that work here have no customer service skills…read more Appliances: I was ignored a few months ago when I came in shopping for a washer and dryer. The rude girl didn't even acknowledge / look at me or asked me if she could help me. Online Pickup / Customer Service: I did an order online and one of the items arrived there in their mailbox which showed on my app via tracking number. When I went to pick it up with the other item they said that the receiving department person was gone for the day and I would have to come back whenever they accepted the item in their system. Almost a week went by and no response. Everyday I was checking my order status and nothing. I had to call the store to track down my other item from my order. Eventually it was found in their mailbox due to its parcel size along with other peoples order items. Needless to say there's a problem with receiving items here since items are not being collected from their mailbox. I hope it's fixed now. Also, there is an old rude woman in the pickup desk who has twice been rude to me and doesn't even acknowledge people who are waiting forever in line. Twice already I have waited on her and she's always distracted doing something else other than focusing on the customer in front of her, hence why the wait is so long. She also has an attitude problem as well. In summary, the online ordering and pickup here is a pain. Next time, I will just ship it to my home and or use a different competitor.

Normally i'm very understanding of changes, situations. But for the manager to call me a liar is…read morebeyond acceptable. We purchased appliances for the kitchen nearly a month ago. Schedule delivery date for april first. I know, i know, april fools right.... was supposed to receive a message?Giving me a four hour block the day before. No message received so I went online.... Shows delivery date changed to monday, april six. After rescheduling various work activities to take the first off... Now i'm forced to reschedule those activities again for april six. I spoke to the manager and explained to him that a phone call. Thank you very much for this. When they determined there was a delivery problem would have been beneficial.... His statement was, we did try to call you voicemail, but voice mail is full. Which I know to be total b*******. Due to my position, my voicemail is always empty. Except for save extremely important messages. Hey explained that to dustin..... Essentially telling me I was wrong that my voicemail was full. Dustin from the Rapid City store solidify idea that i will discontinue my membership with lowe's, close out my accounts, and work with stores that will support customers even when there is a problem with a purchase. Over the past year, I have spent well over eighteen thousand dollars at lowe's for various home improvement projects. Thanks for your support dustin.