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    Knecht Home Center of Spearfish

    3.3 (10 reviews)
    Open 7:00 am - 5:00 pm

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    Bomgaars - Spearfish Bomgaars

    Bomgaars

    3.0(2 reviews)
    0.4 mi

    Great store, loved the farm supplies. Staff is always helpful and friendly. I thought this store…read morewas big until I visited the one in Gillette- that one is a monster!

    I had purchased 3 western shirts for Christmas for my husband, sadly he died suddenly, so I had to…read morereturn shirts,(needed $ to pay medical bills) when I returned them, cashier said I'd get a check from corporate within 2 weeks. After waiting 5 weeks, NO contact from them, I returned to store, talked to manger, He said all he could do was email corporate & they would contact me. These were new shirts, still had bomgarars tags on them, corporate called & said the owner said to give me a gift card. I told her I didn't want a gift card, I need $ to pay medical bills, (shirts were $102) she put me on hold to call owner, he still said I could only get gift card & I had to drive to store to get it, wouldn't mail it Store is hour from my home. It was hard enough to return shirts, but to be treated SO badly. My husband and I have shopped in this store since it opened in Spearfish, spent hundreds of dollars! This was the FIRST time I've ever returned anything to this store. I gave this 1 star for the cashiers, at least they were understanding and sorry I was treated this way, but owner is HEARTLESS!!! I tried to sell gift card, but nobody I talked to was interested because customer service (decisions made by owner are so terrible!) People are shopping at Runnings now. This store maybe family owned, but you are NOT FAMILY FRIENDLY!!!!

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    Lowe's

    Lowe's

    1.6(44 reviews)
    38.6 mi
    $$

    Fair warning: Some of the employees that work here have no customer service skills…read more Appliances: I was ignored a few months ago when I came in shopping for a washer and dryer. The rude girl didn't even acknowledge / look at me or asked me if she could help me. Online Pickup / Customer Service: I did an order online and one of the items arrived there in their mailbox which showed on my app via tracking number. When I went to pick it up with the other item they said that the receiving department person was gone for the day and I would have to come back whenever they accepted the item in their system. Almost a week went by and no response. Everyday I was checking my order status and nothing. I had to call the store to track down my other item from my order. Eventually it was found in their mailbox due to its parcel size along with other peoples order items. Needless to say there's a problem with receiving items here since items are not being collected from their mailbox. I hope it's fixed now. Also, there is an old rude woman in the pickup desk who has twice been rude to me and doesn't even acknowledge people who are waiting forever in line. Twice already I have waited on her and she's always distracted doing something else other than focusing on the customer in front of her, hence why the wait is so long. She also has an attitude problem as well. In summary, the online ordering and pickup here is a pain. Next time, I will just ship it to my home and or use a different competitor.

    Normally i'm very understanding of changes, situations. But for the manager to call me a liar is…read morebeyond acceptable. We purchased appliances for the kitchen nearly a month ago. Schedule delivery date for april first. I know, i know, april fools right.... was supposed to receive a message?Giving me a four hour block the day before. No message received so I went online.... Shows delivery date changed to monday, april six. After rescheduling various work activities to take the first off... Now i'm forced to reschedule those activities again for april six. I spoke to the manager and explained to him that a phone call. Thank you very much for this. When they determined there was a delivery problem would have been beneficial.... His statement was, we did try to call you voicemail, but voice mail is full. Which I know to be total b*******. Due to my position, my voicemail is always empty. Except for save extremely important messages. Hey explained that to dustin..... Essentially telling me I was wrong that my voicemail was full. Dustin from the Rapid City store solidify idea that i will discontinue my membership with lowe's, close out my accounts, and work with stores that will support customers even when there is a problem with a purchase. Over the past year, I have spent well over eighteen thousand dollars at lowe's for various home improvement projects. Thanks for your support dustin.

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    Knecht Home Center of Spearfish - hardware - Updated May 2026

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