I had purchased 3 western shirts for Christmas for my husband, sadly he died suddenly, so I had to return shirts,(needed $ to pay medical bills) when I returned them, cashier said I'd get a check from corporate within 2 weeks. After waiting 5 weeks, NO contact from them, I returned to store, talked to manger, He said all he could do was email corporate & they would contact me. These were new shirts, still had bomgarars tags on them, corporate called & said the owner said to give me a gift card. I told her I didn't want a gift card, I need $ to pay medical bills, (shirts were $102) she put me on hold to call owner, he still said I could only get gift card & I had to drive to store to get it, wouldn't mail it Store is hour from my home. It was hard enough to return shirts, but to be treated SO badly. My husband and I have shopped in this store since it opened in Spearfish, spent hundreds of dollars! This was the FIRST time I've ever returned anything to this store. I gave this 1 star for the cashiers, at least they were understanding and sorry I was treated this way, but owner is HEARTLESS!!! I tried to sell gift card, but nobody I talked to was interested because customer service (decisions made by owner are so terrible!) People are shopping at Runnings now. This store maybe family owned, but you are NOT FAMILY FRIENDLY!!!! read more