This is a really nice and friendly store. I would walk in and they would know who I am because I go…read morehere somewhat often. I stood in line on launch day of the iPhone 6 and sure enough they took me right in and I got the one I wanted along with a nice case! I love this store and I'm sure others will too.

We got new cell phones and changed the data plan we were on. When the first bill came with the new…read moreplan we found out that no changes were made to the plan. I also felt the manager was very pressuring, trying to get me to sign up for direct tv, home security system and "free" tablets. After telling him many times that I was not interested, he continued to pressure me into signing up for these services. We were at this store for 2 hours!! All we needed were 2 new cell phones and a slight change in our data plan. This is not an "AT&T" store, they are an authorized retailer...I highly recommend staying away from this "authorized retailer" unless you like high pressure sales tactics. Would give zero stars if it was possible.

Corey was great. Very helpful ! Highly recommend ! I will definately return .Found out what the…read moreproblem was, did the research and fixed it !!!!

Exceptional speed of analysis of the problem and recommendations for a solution. Nicholas was a…read morefantastic tech advisor and really knew his stuff. I will definitely use this service repair firm again!

Absolutely the worst company I have ever had to do business with. They lied about the promotional…read moredeal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. Oh and this store in particular will do super shady stuff like try and open a business account for you when you have no business. They will tell you that you don't need to turn in your phones for the trade in promotion then said I'll buy you phone cause it's unlocked and I can get on the dark web with it. And lastly use the store as child care. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around.

James was an absolute champion in solving my account issues. The actual Verizon customer service…read morethat he even has to contact to solve issues was next to impossible. But James was extremely patient and knowledgeable and made an otherwise miserable experience tolerable. Linda, who is new, was also extremely helpful and made my long visit in the store fun and as comfortable as possible. I definitely prefer this store over the other Rapid City locations for the customer service provided by these two. Thank you so much for finally getting Verizon to fix my account issues! p.s. I still think y'all could use a beer cooler! Jessika