Absolutely the worst company I have ever had to do business with. They lied about the promotional deal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. Oh and this store in particular will do super shady stuff like try and open a business account for you when you have no business. They will tell you that you don't need to turn in your phones for the trade in promotion then said I'll buy you phone cause it's unlocked and I can get on the dark web with it. And lastly use the store as child care. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around. read more

James was an absolute champion in solving my account issues. The actual Verizon customer service that he even has to contact to solve issues was next to impossible. But James was extremely patient and knowledgeable and made an otherwise miserable experience tolerable. Linda, who is new, was also extremely helpful and made my long visit in the store fun and as comfortable as possible. I definitely prefer this store over the other Rapid City locations for the customer service provided by these two. Thank you so much for finally getting Verizon to fix my account issues! p.s. I still think y'all could use a beer cooler! Jessika read more

I went here as the True Verizon Store had a waiting time of 20 minutes, thinking I could get the same service. I had dropped my phone in the toilet and needed help. I was eligible for an upgrade at this store it was going to cost me $162 plus the $40 Verizon activation fee. But they gad a new gadget that for$90 would dry out my phone. Except no one working in the store had the login codes to get the machine to work, after waiting 2 1/2 hours the manager of the store finally told the guy working that the machine hadn't been working for a few days. Now the True Verizon store was closed and I was out of a phone for the night. Got online and it only cost me $21 activation fee and mothly payments on my accounts This place is a rip off! read more