Absolutely the worst company I have ever had to do business with. They lied about the promotional deal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. I went to this particular store for help because the stumer store was a nightmare and not helpful. This store just said yeah that's their fault go deal with them. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around. read more

I'm not surprised this store has such low reviews. They kicked me out today because they didn't want other customers.Hearing about the horrible experience I've had.So I will share it here with everyone and in court. I have been hung up on 61 times and transferred 16 times in 2 days. I was promised refunds and asked to drive 400 miles to get it just to arrive at this location to be told.No, because they didn't like the other customers could hear me.I was too loud.Here's the experience. I spent 20 minutes in a chat room.Being told somebody live agent will come at the same time.I had 2 separate phones calling going through every option.After several hours, we've discovered the only way to get ahold of a life person.Whether you have service active or not is to call the sales department for home internet, where there they will answer.And then they can transfer you to a life person for mobile services. The first lady attempted to connect my service 3 times then she hung up because she couldn't.The second 1 tried 4 times and then as she transferred me, the manager tried 2 hours then I asked if she could make me the primary count holder.Because the other two were children , she said , sure turns out she never did. 2 days later, all of our services were disconnected.I prepaid , so at this point , i've spent 421.00 dollars for 2 days of service. When I called Verizon, they literally hung up on me keeping the mind. I am in the middle of nowhere. I know where I've gotten, but I have no clue how to get back to the highway or how to get to where I'm going. I was using data a cop. Helped me after 30 minutes of looking for one get to the highway from there. We spent 5 hours before we were able to get ahold of another person who you guessed it hung up on me. After several more tense transfers and hang-ups, eventually, I spoke with a man who said he would give me a whole refund based on my experience so far. And all I had to do was go to a store and pick it up. He also said he would activate all 3 lines again and I said, I don't want service with you again. I just need to get where I'm going so if you want to activate my line and give me a refund that's fine and then tomorrow I'll get service with someone else. Unfortunately, my phone wasn't compatible with anything else.Thank you , verizon , and he never turned on my service and never put me in for a refund. I find this out at the store after driving for many hours.They told me I have to go to a corporate store 400 miles away.I get there as I get there.I'm also trying to call still trying to work this out.More hang ups more transfers. When I arrive at the store, Lee are very reluctant to help me. They continue, they literally move me to a corner. So other customers could not hear my story because they wanted. To know why I was there and wanted a refund as I was explaining it, they panicked and literally were trying to get me to leave the store, they ended up kicking me out the store, because people kept hearing what I was talking about. That is where we're at. I've again since called multiple times I've been hung upon more and multiple times transferred more and multiple times since my wife is still an active fed and I'm retired fed, we're gonna go ahead and try to put them on the national blacklist, so no federal employee will ever go through this kind of experience again. And if you're reading this and you still get with these people , you are just insane. I can't count how many times I've been told. I'm sorry for the inconvenience and how they would like to help. But the reality is they're not sorry, because 61 times I've been hung up on clearly, they don't want to help clearly, they don't want to give me my refund for money, I've given them for no service provided and I'm sure they'll comment on this. Sorry for the inconvenience reach out to us. Why so I can be hung up on again? I\nThink we're gonna go to court seems to be your only way to get results. Verizon also owns Straight Talk T-Mobile family.Mobile track phone do not do service with these people.Because this is what you're going to get. read more

Do NOT believe them it's NOT FREE! They lied to me MULTIPLE times! They told me I could get a free Apple Watch, half priced Netflix, and Hulu with espn and Disney + also discounted. I went to this store (they finally opened 10 minutes late) and told them I want the newest iPhone and nothing more. The sleazy salesman told me they have a free Apple Watch promotion. I asked how long do I have to have service for? I was told "oh you can cancel whenever" I don't appreciate them trying to insult my intelligence so I said "okay I'll get it today then come and cancel tomorrow sounds great!" At which point I was finally given the first honest response from them. "Oh well you have to have service for x amount of months, but that's only $285". That's NOT free! Then they told me all I had to do for the streaming network discounts is just sign in with my existing account on the Verizon website to get the discounts (roughly half what I currently pay) so I said okay I'll do that later today. After waiting 30-45 minutes he finally returned from the back with my phone, which I was never even given the option so see prior to "agreeing" to buy it. He quickly scrolled through all the billing info on his tablet making sure to rush past the part where my bill would have increased. This came after the original, much lower, amount that we "agreed" upon earlier. I said "wait a minute scroll back up what is the new bill?" He was irritated that I caught him in yet another sleazy lie and told me in a condescending tone "well YEAH you have to get Netflix/hulu through us how else do you think you get the discount" this is when I started to get really pissed off. I fully assumed I would have to go through them to get the discount which is why I ASKED them that prior to this and they told me no I didn't have to. In yet another lie. These sleazy dishonest sales tactics did not and will not ever work on me but I am sure they have used them to take advantage of many other more trusting customers which is unacceptable. I refuse to ever give business to this store again and will be sure to tell everyone I know to avoid this location. These interactions took place with two separate salesman which tells me it's taught behavior from management. With that being said I have had great interactions with other Verizon team members in the past at different locations so again this is a fault of management at this specific store. read more

Cori was very rude and unprofessional in my opinion. It was awful having to work with her, she seems uninterested in her job. Uninterested in helping customers and just overall she shouldn't be working in customer service if she's going to be rude. read more

My family and I walked in to Verizon almost 2 hours before closing. We were rudely greeted by what appeared to be the manager stating that they did not have time for us. She was very pushy for us to schedule an appointment to speak with someone on a different day. I totally understand being short staffed but there are much better ways to handle this in a sales/customer service industry. I have tried to order online and the same employee accused me of being wrong when I explained that the website would not let me do in store pickup because the phones we were looking into were back ordered. Over all this was a terrible experience and not the only one I have had at this location. read more

Came in to get the new iPod pros more then a month ago , they put my name on the list to call me and reserve my pair when they came in. I stopped in multiple times during the couple of months to check on the status They always told me I was still on the list waiting. Today I stopped in again and found that they threw the list out without contacting me. As they were trying to figure it out, I got the impression their Managment systems were chaotic Left the store very disappointed. Going across town to get my new iPods and new phone today read more

As I sit here and wait for a Verizon employee to assist me with one minor thing because all associate are busy with the exception of the manager who leans on the front counter, chewing his gum loudly. For heaven's sake SPIT OUT YOUR GUM! No one want to listen to you chew or watch it roll around in your mouth when you talk. And I came in for a replacement charger you could help with that one minor detail! read more

I went in to buy a new iPhone and have my address updated as I just moved here from Illinois. My phone was back ordered and would be shipped mid December. A week later I was driving back to Illinois to get the last of our furniture. I received a text from the owner of my old house that they had my iPhone, Verizon had shipped it there. I advised I him I would be there in a few hours to pick it up. After getting back to Rapid City and activating/transferring data to my new phone I found the camera wouldn't work. After going back to this Verizon store and an hour later, I was told a new phone would be shipped to my home address (I made sure they updated the address AGAIN) and a return shipping label would be included in the box. It wasn't. I stopped in the store again, to ask about a return label for the defective iPhone, the greeter assured me a label could be provided by the next free associate. After 20 minutes of watching associates stand in a group behind the counter, or go in the "back room" I left. I have attempted to contact Verizon via their contact us email and today tried their "chat" option. I got no response from either. So hopefully, Verizon corporate will see this and respond. read more

"Michael" at this location is A M A Z I N G and helpful!!! Stopped in there with an issue on my iPhone 6 Plus screen and within 5 minutes he had me fixed up. He is SOOOOO NICE and TECH SMART and was so PATIENT and HELPFUL!!!!! Used to always go to Verizon on Omaha to see Rico, but he is no longer there and after the customer service I got from Michael, HE will be my new GO TO guy at a Verizon store!!!!!!! read more

Upgraded my iphone today at this location. Everyone I came across was super friendly. It was somewhat busy due to the iphone 6s release but plenty of employees were available to help. I was greeted as soon as I walked in the door and a sales rep (I can't recall his name) quickly assisted me in my upgrade. He also helped me pick out a case and screen protector. He wasn't too pushy but offered me the current deals like a discounted ipad which I declined. The store itself is well stocked with many devices and accessories. I would definitely recommend this verizon. read more

Went in yesterday to upgrade our phones and plans. Mandy was extremely helpful, efficient and friendly. Thank you for the great service Mandy! read more

Went to the store today to get a replacement iPhone for my wife because her overheated and trashed the thing. I called Verizon customer service first and they instructed me to go to the store to get the replacement, they noted the account to show that as well. We got to the store and the first person we talked to pretty much said we were SOL and had to file an insurance claim even though the phone was only 2 months old and still under warranty. The second associate that stepped in took the phone and accused my wife of lying about the phone and the manager just stood there not saying a thing. DO NOT DEAL WITH THESE PEOPLE!!!!!!! read more

Went to the store today to get a new phone as my husband's died last night. John accused us of water damage first then said that the screen was broken and that it was up to me if I wanted to send in for a warranty claim (side note that if the damage is human caused that I could be charged up to a $500 fee) or file an insurance claim and pay $150 deductible. Would not listen to what is wrong with the phone and was very very rude and acted like he knew everything. I have never been treated so bad by someone that is doing their job in my life! He kept saying that the screen was broken on the phone well as I sit here and type this the screen works perfectly. Maybe instead of acting like you know everything John you should listen to your customers and help them out...........They like to use scare tactics so you feel like you need to pay the deductible... I will be calling the manager tomorrow and if they do not want to do anything then I will go higher but I will never ever return to this Verizon store again. No need to treat people this way. read more

Unhappy with the policies regarding Verizon's data plans. I use Internet for work and was told 6GB's was sufficient for what I needed. I found out after a few weeks that this was not adequate. I tried to return after 1 month and just cancel service, but was told I only had 14 days from activation. I was over 5GB's on data plan and was charged $272 for 1 month of service. I will have to pay another 10 days to cancel and a $175 cancellation fee. A total of over $400 to be disappointed. The staff put up with my aggravation and were professional the whole time, while I was less than polite. I apologize to staff for listening to my complaining. Aside from that I would tell people to be very cautious using Verizon and use Sprint whenever possible. read more

Went here to upgrade to iPhone and received AWFUL!!!!!! customer service the lady i dealt with was extremely rude and rolled her eyes at me more times than i can count and made up one excuse after another to not help me since they were closing in 30 minutes. read more