Came in an hour before closing on a Sunday evening knowing it would be cutting it close since I…read morewanted to buy a new phone. Cam didn't hesitate to help me and did it with a smile the whole time. When all was said and done, Cam stayed well past closing time to make sure that I was taken care of and got what I needed. Top notch customer service.

I was tired of getting lied to over the telephone and the long waiting times, so I stopped into the…read morelocal Verizon Store at 725 Omaha in Rapid City, SD. I walked in the door and was greeted by an employee who asked for my phone number. Seconds later I received a text on my phone that informed me that an agent would be with me shortly. Actually, I asked for no texting on my phone to prevent this very unnecissary text. I waited around about 10 minutes and finally left. Note: There were two managers (?) just standing there and three employees helping three other customers. I guess it was beneath them to assist a customer. I'll be leaving this company for another one this week!!

Absolutely the worst company I have ever had to do business with. They lied about the promotional…read moredeal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. I went to this particular store for help because the stumer store was a nightmare and not helpful. This store just said yeah that's their fault go deal with them. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around.

I'm not surprised this store has such low reviews. They…read morekicked me out today because they didn't want other customers.Hearing about the horrible experience I've had.So I will share it here with everyone and in court. I have been hung up on 61 times and transferred 16 times in 2 days. I was promised refunds and asked to drive 400 miles to get it just to arrive at this location to be told.No, because they didn't like the other customers could hear me.I was too loud.Here's the experience. I spent 20 minutes in a chat room.Being told somebody live agent will come at the same time.I had 2 separate phones calling going through every option.After several hours, we've discovered the only way to get ahold of a life person.Whether you have service active or not is to call the sales department for home internet, where there they will answer.And then they can transfer you to a life person for mobile services. The first lady attempted to connect my service 3 times then she hung up because she couldn't.The second 1 tried 4 times and then as she transferred me, the manager tried 2 hours then I asked if she could make me the primary count holder.Because the other two were children , she said , sure turns out she never did. 2 days later, all of our services were disconnected.I prepaid , so at this point , i've spent 421.00 dollars for 2 days of service. When I called Verizon, they literally hung up on me keeping the mind. I am in the middle of nowhere. I know where I've gotten, but I have no clue how to get back to the highway or how to get to where I'm going. I was using data a cop. Helped me after 30 minutes of looking for one get to the highway from there. We spent 5 hours before we were able to get ahold of another person who you guessed it hung up on me. After several more tense transfers and hang-ups, eventually, I spoke with a man who said he would give me a whole refund based on my experience so far. And all I had to do was go to a store and pick it up. He also said he would activate all 3 lines again and I said, I don't want service with you again. I just need to get where I'm going so if you want to activate my line and give me a refund that's fine and then tomorrow I'll get service with someone else. Unfortunately, my phone wasn't compatible with anything else.Thank you , verizon , and he never turned on my service and never put me in for a refund. I find this out at the store after driving for many hours.They told me I have to go to a corporate store 400 miles away.I get there as I get there.I'm also trying to call still trying to work this out.More hang ups more transfers. When I arrive at the store, Lee are very reluctant to help me. They continue, they literally move me to a corner. So other customers could not hear my story because they wanted. To know why I was there and wanted a refund as I was explaining it, they panicked and literally were trying to get me to leave the store, they ended up kicking me out the store, because people kept hearing what I was talking about. That is where we're at. I've again since called multiple times I've been hung upon more and multiple times transferred more and multiple times since my wife is still an active fed and I'm retired fed, we're gonna go ahead and try to put them on the national blacklist, so no federal employee will ever go through this kind of experience again. And if you're reading this and you still get with these people , you are just insane. I can't count how many times I've been told. I'm sorry for the inconvenience and how they would like to help. But the reality is they're not sorry, because 61 times I've been hung up on clearly, they don't want to help clearly, they don't want to give me my refund for money, I've given them for no service provided and I'm sure they'll comment on this. Sorry for the inconvenience reach out to us. Why so I can be hung up on again? I\nThink we're gonna go to court seems to be your only way to get results. Verizon also owns Straight Talk T-Mobile family.Mobile track phone do not do service with these people.Because this is what you're going to get.

Steven is an absolute god tier battery bad ass. He helped us replace a battery in our van last…read moreminute and was super helpful with finding the right one and installing it despite its weird former wiring. Actual hero! Thanks so much. Def recommend this place, when some other auto shops said no, he was super confident about figuring it out and making it work, very cool and very appreciated.

I needed to have a replacement charging port installed on my iPhone 6. These guys were extremely…read moreprofessional and friendly. I just cannot say enough good about them. Highly recommended!

Absolutely the worst company I have ever had to do business with. They lied about the promotional…read moredeal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. Oh and this store in particular will do super shady stuff like try and open a business account for you when you have no business. They will tell you that you don't need to turn in your phones for the trade in promotion then said I'll buy you phone cause it's unlocked and I can get on the dark web with it. And lastly use the store as child care. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around.

James was an absolute champion in solving my account issues. The actual Verizon customer service…read morethat he even has to contact to solve issues was next to impossible. But James was extremely patient and knowledgeable and made an otherwise miserable experience tolerable. Linda, who is new, was also extremely helpful and made my long visit in the store fun and as comfortable as possible. I definitely prefer this store over the other Rapid City locations for the customer service provided by these two. Thank you so much for finally getting Verizon to fix my account issues! p.s. I still think y'all could use a beer cooler! Jessika

This is a really nice and friendly store. I would walk in and they would know who I am because I go…read morehere somewhat often. I stood in line on launch day of the iPhone 6 and sure enough they took me right in and I got the one I wanted along with a nice case! I love this store and I'm sure others will too.

We got new cell phones and changed the data plan we were on. When the first bill came with the new…read moreplan we found out that no changes were made to the plan. I also felt the manager was very pressuring, trying to get me to sign up for direct tv, home security system and "free" tablets. After telling him many times that I was not interested, he continued to pressure me into signing up for these services. We were at this store for 2 hours!! All we needed were 2 new cell phones and a slight change in our data plan. This is not an "AT&T" store, they are an authorized retailer...I highly recommend staying away from this "authorized retailer" unless you like high pressure sales tactics. Would give zero stars if it was possible.

I am extremely disappointed by the experience my friend and I had with your Rapid City location at…read more(Rushmore Mall - 2200 N Maple Ave, Space 612, Rapid City, SD 57701). with the experience my friend and I had at your Rapid City location at Rushmore Mall. An employee, Ashlynn, guaranteed my friend that a Samsung Galaxy Classic watch was available for purchase. This assurance was given knowing my friend would be driving 2.5 hours specifically to buy that watch. Based on that promise, we made the trip. When we arrived, we were told she could not help us due to an "issue," and we then discovered the truth: the watch was never there at all. It had not been set aside, and it was not available as promised. The information we were given was not accurate. This wasn't a minor inconvenience--it was a long drive, wasted time, and a massive disappointment after explicit assurances were made. Customers should be able to trust what they are told, especially when making travel decisions based on that information. While we did our best to make the most of the day, that does not excuse misleading a customer. This experience fell far below the level of honesty and service I would expect from T-Mobile, and I sincerely hope this is addressed so it doesn't happen to someone else.

What can I say about the T-Mobile on Elgin? Well, a few…read morewords come to mind: awful, terrible, incompetent. Starting to get the picture? I had a warranty claim on my six-week-old phone, and the replacement--approved by T-Mobile's own online support--was shipped to this location in my name. Simple enough, right? Apparently not. When I went to pick it up, the salesperson refused to give me the replacement because--get this--my phone was broken. No kidding. It's a warranty replacement, genius. The damage was already documented, photos sent, details discussed with the online agent. And yet, here I am, wasting more time because someone at this store didn't understand their own process. This is now two weeks in a row I've been treated with rudeness and complete disregard by staff at this location--each time following instructions given to me by T-Mobile's own support team. The lack of communication, professionalism, and basic competence here is absolutely unacceptable. If we hadn't just purchased new devices, we'd be switching carriers without a second thought. You can bet a formal complaint is going straight to corporate after this mess. Avoid this location at all costs. Unless you enjoy being talked down to and having your time wasted, take your business somewhere else.

Corey was great. Very helpful ! Highly recommend ! I will definately return .Found out what the…read moreproblem was, did the research and fixed it !!!!

Exceptional speed of analysis of the problem and recommendations for a solution. Nicholas was a…read morefantastic tech advisor and really knew his stuff. I will definitely use this service repair firm again!