My review is SOLEY based on my experience with my salesman Alex and the finance guy (i think he was finance) Matt. Both Alex and Matt were extremely helpful and professional, took care of me from start to finish with good communication and made the process easy. Id recommend asking for Alex and Matt if you are here looking for a vehicle, 2 down to earth gentleman with great character. They are the reason i stuck around and purchased the car today. If their boss happens to see this, give those boys a raise, they deserve it read more

This is an active review. Still taking place. Bought a car. Trusted dealer. Car lasted 2 weeks and died. As in dead dead. I am still working with them, or I am contacting them but they are not getting back to me. Stay tuned. It would be cool if I could change that 1 to a 4 or 5 star review. read more

Absolute worst car buying experience ever. They purposely ignored me and the other people waiting to see someone about a car read more

KNB Motors - Never help guests just laugh in the room ignoring the customers waiting to be helped. - Car Dealers Near Me - Northlake, Illinois

Believe the critical reviews. Broken promises, bad attitude, and undisclosed damage. You might get lucky and get a car that doesn't have issues, but it won't be the result of this dealer's effort. read more

I called to purchase a vehicle and gave them all my information -- then nothing. No follow-up, no effort, just silence. Mike in sales was rude and dismissive from the start, like I was wasting his time. The worst part? They accidentally called me thinking I was another buyer for the same vehicle. Suddenly, they were polite, helpful, and eager to assist. As soon as I reminded them we had already been talking for TWO days, they brushed it off, apologized, and went right back to ghosting me. This place made it crystal clear: they'll treat you poorly if they don't think you're worth their time. Absolutely unprofessional and incredibly disappointing when trying to by a 120k vehicle. read more

horrible company, car we looked for was in awful condition drive 3hr and 30 min and the car had a non working and check engine light. trust me don't even think about buying a car went through the lot and cars were in awful condition. read more

Horrible response time. Was in the process of buying a car from them over the phone and they proceeded to stop calling me for 2 days and when they finally respond it's to tell me they are selling it someone else. Not helpful at all with getting details on the car. Lied to me on multiple occasions on the price. I would recommend shopping here if you want to be seen as an afterthought. read more

Terrible no safety inspections sell broken cars with broken suspensions. Tires were 17 year old and 13 years old. The tires were cracking in the tread not safe at all. But they could care less. The windshield was damage. They shipped the car to me in that condition. Took two days for them to send the bill of lading which should have happened before shipping . And would have shown the true condition of the car. They are not a trust worthy dealer. I am filing a complaint with the AG of Illinois. This is a good place to get ripped off. Would not buy a bottle of water there. Cost over 4600 to fix safety issues on the car. read more

bought a car for my son, decent price they have a service department, looked at all reviews that are on yelp, but decided to check it out for my self, pretty good place do buy a car! read more

Zero Stars.... First and foremost they have no sense of urgency . They show pictures of cars that look great and then send the car with Rust and huge dents!!! I asked what cosmetic issues it had and they stated that it had no issues. that aside i was given a 90 day temp tag and it is now expired and they will ne get back with me to get a new one or give me any information on the new tags!! So legally i cant drive the POS that they sold to me ... the IL SOS has not issued anything on this Car since 2021.... read more

Place is a joke. I went to look at 4 used BMWs. 3 of 4 had the wrong interior color, and 1 car was a BMW 320, but the website said it was a BMW 330. Big difference. The car I was most interested in didn't have a key! It was in another employee's pocket and he was gone. "No idea" when he'd be back. Drove another BMW that looked great, but I thought it would break down at any moment bc there were so many noises, so took it right back to the lot after driving a block. It's crazy that they would have a car like that on the lot(not super cheap either), let alone allow someone to drive it. The salesman was new, but seemed like he had never driven a car in his life. My mom(a retired nurse who's not into cars at all) would've been more helpful read more

Did not share true condition of vehicle. I was never told and pictures are not clear that my car came with no front scented console. It's just an empty space with multiple wires hanging loose. They told me it my responsibility to do research and not the salesman job to give me information about the car. It also was supposed to come with third row seating which is missing, a spindle cd disc player. Plus the windshield wiper fluid was completely out. The car was delivered very dirty as if it hasn't been washed in months. KNB won't do anything to help fix all the missing pieces and now I'm left to pay out of pocket for things that should have been dealt with before ending the sale. Matt, the sales man, got rude with me and blamed me for the problems. Do not buy a car from that place online. What you see is not what you get and once they make the sell they don't care about you and your on your own. Buyers beware, they are just out to sell incomplete vehicles without explaining the actual condition of the car. The pictures that were up do not clearly show no middle console and I didn't know to ask because I've never seen a car without a console. It is a police edition car but I never even thought there would be no console. It's going to cost me about 1000 dollars to get one installed and KNB is not willing to help in anyway at all. Poor business practices. Beware if dealing with this dealership. read more

Purchased a vehicle, with cash, that was falsely advertised as raking flex fuel and it was natural gas,, and at the end of their day. They didn't answer our mechanical questions about it because it's on "consignment ". That's not my problem. They are charging me $800 for a restocking fee. It was off the lot for 2 business hours. They are crooked. DO NOT BUY FROM THIS PLACE. Read the other reviews. read more

KNB Motors - Does that look like it takes Flex E85? - Car Dealers Near Me - Northlake, Illinois

Went to look at a Ford Escape I seen listed on Facebook marketplace. Customer service was horrible; the lady did not introduce herself and seemed inconvenienced to have to show us a car, did not even try to show me any other cars. Also with the pandemic going on I expected to see people wearing masks, and not one of the employees or people in the dealership had a mask. On top of that the car I went to look at had horrible flood damage. Something that was not that was not stated. The car was listed as no damage and great condition. Only found out about the flood damage after looking into the wheel well and smelling a horrible mildew. After looking into the VIN, I found that the majority of the cars on the lot were bought at the same action and had the same flood damage. read more

KNB Motors - Car Dealers Near Me - Northlake, Illinois

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Great staff and great pricing! I've very happy with my purchase and recommend KNB Motors. They went out of there way to ensure I was happy even after the sale! Thank you Autohaus. read more

KNB Motors - Camaro ZL1 - Car Dealers Near Me - Northlake, Illinois

NEVER buy car from this company!!! We bought new car for 30000$ and it broken down in 2 months!! Previous buyer has not payed off the car, has not repaired it, they resell broken car and now they do not return our money 10000$. We go to court to return our money!! I do not recommend buying any cars from these people who are scammers!!! read more

The whole place is a glorified salvage yard. They do not offer Carfax for a reason. All the cars have been in an accident or had previous damage that they will not discuss. Check the reviews before going here I know I wish I did. I would have never gone there in the first place. Do not trust anything they say they will lie to you and make you feel like they are helping when they are just trying to cover their own ass. read more

BIGGEST SCAMMERS IN THE STATE!!! DO NOT COME HERE AND WASTE YOUR MONEY!!! My husband paid over $11K to get his Range Rover Velar fixed and they swapped out his new parts on his car for broken, used parts, the window system is completely dead we can't even open or close the windows from the drivers side. We never had an issue with this until the day we got it back. The mirror on passenger side broke off just by closing the door the first week we got it back. His drivers sun-visor mirror is completely cracked in pieces (wasn't like that before). The car shakes terribly! It's obvious they swapped out parts. We have more issues than we did when it was dropped off! They wouldn't even work on the car until more and more money was sent and kept asking for more than originally quoted just for us to get completely ripped off. I don't know how this place is even in business. Nick is a scammer and needs to be closed down. Just low class scammers!!!! read more

I won't recommend this place at all, Do not buy any car here,they tried to sell me extended warrantees are fake, when my car was not working I tried to use it and it did not cover, They charge me $2800 for December 1, after that I canceled Diana gave me $1900, do not buy cars from there, I have zero stars I would give it!!! read more

Worst experience in my life this dealership need to be shut down I purchase a car and it's been a month without an answer of the part for the car do not buy there read more

READ! READ! READ! This place is a total scam! This place is hardly a pre owned dealership it is a salvaged yard disguised as a pre owned dealership. Their entire inventory has either been in an accident or a flood or some sort of event that caused it to go to an auction. They will not give you a carfax, rather an auto check because they know it is less detailed and doesn't tell the entire story of the vehicle. They will act very professional off the bat and act like your best friend till they secure the sale then their entire demeanor changes and they will start blaming you for issues on the vehicle when I literally came back to the lot the very next morning and everyday after that for 4 days straight. On the way home from picking up the car everything started to unravel, driving on the highway I started to hear loud road noise and started to feel air only to notice that the entire door is unaligned and there is a gap between the door and the frame. I take it in to get it fixed, they align the door and lose the hinge that keeps the door from swinging. I woke up the next day to a flat tire and the hubcap falling off on the highway, the AC not working, the left mirror not working and the right mirror rattling. The steering wheel being unaligned that they don't bother to fix yet they claim they inspect their cars... Their work is sloppy, on the left hood there is frame damage with a larger perimeter gap on the left side of the hood that rattles.. The car was in a flood that they did not care to mention, bad odor and stains on the floor and seat, squeaky brakes due to the water and exhaust rattling and thumping noises. Literally a puddle of water still in the spare tire compartment...These people are absolute sleazebags who're deceptive and deflective from the top down, this place is not a real dealership but a family owned dealer of scumbags. All the employees and departments answer to one guy, the quivering coward of a manager Eugene. They will pretend to give you the runaround like they're a real dealership with different departments purposely to not resolve anything. The reviews are fake and paid for with gift cards on the spot of the sale, please do not give these people your business, go to a reputable mainstream dealership that actually has a real customer service department and that sells real cars not borderline salvaged cars. read more

If you want to purchase a car for looks only than go ahead and purchase from this so called dealer but BEWARE that you're buying only for looks their vehicles are hidden with thousands of dollars of damages. Bought an SUV and had to spend $2800 on top of the $24,500 at the dealer to fix issues that were not noticeable at time of purchase. Driver side control arm was installed upside down and backwards. Very dangerous, this was among just a handful of other repairs that needed to be done. BUYER BEWARE....DO NOT PURCHASE VEHICLES FROM THIS SO CALLED DEALER, unsafe vehicles sold at KNB Motors. read more

warning to alll! pictures attached! this dealer sells tons of luxury cars at low prices! but many of their cars have been in major accidents and are rebuilt. these cars are not safe! search the vin number on these cars and you'll see what i'm talking about! read more

KNB Motors - They sell only crashed and rebuilt vehicles - Car Dealers Near Me - Northlake, Illinois

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After contacting me initially through email in response to me asking for a carfax report they told me "we don't offer Carfax reports." I followed up with a few questions regarding the vehicle based on pictures and the carfax report which I had to pay for myself. The vehicle has had undercarriage damage before and I wanted to know the status of the title, which I inquired about. 3 weeks later, no response still. I've sent several emails and even sent another inquiry directly from their own website, whenever I call I get either a fax line or it goes to their voicemail which is always FULL (obviously they never check it!) I finally get someone to pick up the phone after weeks and they tell me the car has a down payment on it already...but its still listed on several sites and in their inventory. They could've EASILY returned any of my calls, voicemails, and emails, but no. The guy on the phone sounded like a robot, no emotion at all (he didn't even try to sell me another car which is weird for a dealer), you could tell he didn't give a damn at all. BUYER BEWARE! These guys are full of it and don't want your money. read more

Bought a Jeep said it came with a soft top in the description. I didn't get it Vicktoria said send here the description and I did more than once and never got another response after 6 weeks. Weird place 1/2 assed work for sure. read more

STAY AWAY FROM THIS DEALERSHIP!!!!!! I went into this dealership and they took advantage of me because they saw a women coming in to look at a car without a man! I asked them if the car had been in an accident and if the TITLE was clean (meaning no accidents/ not salvage)! They say it was bumped into and they replaced the grill! That was it. I bought the car (was rushed through the whole process) I later am contacted by my loan that the car was completely totaled out and can not be financed! I called the dealership and told them they lied to me and this was the issue! They told me to get a lawyer! They didn't think I would, but oh boy did I!!!!! I got a lawyer and won! I got my money back and they had to take the truck back!!! Do NOTA BUY FEOM THEM! They buy wrecked vehicles, repair them half ass and just enough to sell them!!! read more

My experience with KNB was awesome financing was easy my process was fast no regrets! Great Customer service and great service department

Because they sell crashed cars that they fix from auctions. And KNB doesn't take responsibility for the history of the vehicle. Sometimes they dont show the accidents reported at the time of purchase and later reported after the purchase. Report them to the Better Business Bureau read more

TERRIBLE dealership, do not waste time or money. They cheat you out, sell you a beautiful car with nothing but problems!!!! We have spent over $17,000 fixing our BMW so far. We were told the title was clean, it was not and the car had been in multiple accidents previously causing severe internal damage. When we contacted them with questions (before we even knew the whole extent of damage) they ignored out calls, emails, and texts. They are absolute scum and deserve to be shut down. read more

DO NOT BUY A CAR FROM HERE! This place will scam you out of your money. Came here to purchase a vehicle for my father and the car was advertised for 108k miles, after I signed the papers I come to find out the car fax last reported 178k miles in 2018 and the vehicles actual mileage is more than 200k when the odometer reads 108k. I repeat, DO NOT BUY ANY CARS FROM THIS DEALERSHIP THEY WILL SCAM YOU AND NOT DISCLOSE ANY OTHER INFORMATION. In other words if you want to get legally scammed this is your place to go. Kurt was the salesman I dealt with. "You already signed the papers" that's all they can tell me, they know what they did was fraud and pretended to act clueless.. read more

I was so disappointed in how unorganized and unprofessional this dealership is that I decided to write my first negative review of a business ever! Before doing so though, I read these prior reviews and decided they all pretty much sum up my evaluation. So I won't waste any more of my time. You really, really should just believe all these 1 star reviews and go elsewhere!!! Signed, Thankful I Didn't Buy From Them read more

Ughhhhhhhhh.... horrible, for god sake horrible customer service. Horrible dealership. Man I have a lot to talk about this place. first of all most of their cars are either fluted or got into big accident and I promise you a lot of them were even total damaged and they seek them as clean title. First day I went, he was so cold with me asking about prices whatever then he tells me seriously we have the prices online. I was about to shoot myself am like so do you want me to sit down here and look online to see the prices. Anyways I saw a car I liked it talking about price it was cheap for 2015 car and 27k mileages I thought that it has an accident maybe that's why. But then he tells me oh this one is fluted. So am like ok let me test drive it I might like it and it might be actually running good. He is like oh no you have to have an appointment to test drive a car. That made me laugh so much and I told him so if I look online and I like a car I call you then I get an appointment to test drive it but when I get here I didn't like it I liked another car, you will tell me oh go home get another appointment to test drive the other car this is really bullshit. Anyways I went home I liked a Honda Accord so I called him and I told them I wanna come today to test drive it. They told me ok come. And I go 4 hours after that. I get there even though they are 45 min away from my house I get there and the car is not even ready the tire has no air. Anyways after 1:30 min he got the car ready to test drive it. We drove the car and figured again it has big accident and the car is shaking. My best friend is a mechanic he said if he will give it cheaper I will work on it for you. I just asked him for the price and I was thinking about it not even for 30 seconds and you see the guy again disappearing on me. Am like fuck it. Oh forgot to mention that he gave me first day different price for the car and the second time he added 1000 to it thinking that I will fall for it. They need better customer service for real. read more

I can't say much about the actual dealership, but I can speak for the very poor communication. I emailed the dealership last week inquiring about a specific car they had online. I received no response so I decided to call this Monday in regards to the vehicle. The lady that answered the phone was very short with me and seemed uninterested in my business. When I asked her to email me all information they had on the vehicle, she simply stated that all information was online. Most dealerships are more than happy to set up a baseline connection with their customers. Only good thing I can say is without being at the dealership is that the prices appear reasonable. read more

If I can give this review a NO STAR rate, I would! I want to warn people of this "dealership." I learned the hard way by purchasing a challenger RT 2015. As soon as I took this car home, everything went down hill ! I purchased this car back in December 22nd as a Christmas present for my husband. I dropped $7,000 dollars to take this car home that Saturday. For my luck, the dealership was closed the following day and closed for Christmas through new year. It took me a whole month to be able to talk to Nick the manager. All Nick does is give you excuses and fake promises. I am going to be as blunt as possible. This car was not ready to be sold for the following reasons: Battery with not efficient voltage for the car, no fog lights, stereo fuse was missing, and many other fuses that I had to replace because they were either broken or missing, interior light don't turn on, service power steering light was on, airbag lights were on, lock for rims were missing, and car was not lined up. After dropping $7,000 dollars on my downpayment for this car. I had to put over $3,000 dollars more to get a mechanic to see my car and to repair all of the above issues. Keeping in mind I do monthly payments of $400 dollars. I waited five months to get fog lights, airbags light, front bumper, and service power steering light fixed by KNB motors. I took my car for these repairs and it took them a week to turn off the airbag light off. That is all they did in one WHOLE WEEK: turn off the airbag lights! I stopped by multiple times and called in to get updates on the car. All I got were excuses! Today April 25, 2019, I had to pick up the car because I refuse to wait another week to get one repair done from the four things this car needs. I will be paying out of pocket AGAIN. KNB motors are by far the worst dealership I have worked with. This dealership runs on excuses! Take your hard-working money else where. If anyone has any input on what I might be able to do with this experience, feel free to comment! IN NEED ADVISE. read more