Professional representatives Knowledgeable employees…read moreVery easy process Good communication

I cannot say enough wonderful things about this Marshall Reddick. I used them for the selling of…read moreone property (did a separate review), but this review is regarding property management of a different property. Once I decided to rent the property instead of sell it, I was introduced to my property management team. I was a bit nervous since previously I had a family friend living in the house and never dealt with this kind of situation. My team was Abby, Denise, and Ernesto, and they made everything so easy. Ernesto and Abby did a fantastic job getting the house ready, and Denise did an awesome job showing the home. There was communication throughout the entire process. I am so blessed to have found such a wonderful team to help me through all of this. If you have any type of real estate needs, do not hesitate using Marshall Reddick.

I can't say enough about Gary and his company! I not only needed a current appraisal for my home…read morebut also a retroactive one from a decade before for my records for tax purposes. He was thorough, honest and took his time preparing both of these documents. Always responsive and clear. i am glad I chose him for these projects.

I had Gary help me do a retrospective appraisal and he gave me a very good quote. He works quickly…read morewith diligence and was quite pleasant throughout the whole process.

My husband and I recently met Laura at an open house in Sierra Madre. We had been to many open…read morehouses in the area due to our search for a home with a range of experiences from not greeting us or talking to us at all to being totally friendly and answering our questions, but not being able to answer because they weren't the actual listing agent and didn't know much about the property and everything in between. However, something was very obviously and immediately different about Laura that we hadn't seen. You can tell that she really loves what she does and is passionate about the process. I was impressed by her compassion towards us, her care and attention to the property and her sellers and even having an extra event and inviting the neighbors. Who does that? Anyone would be lucky to work with her and I would definitely recommend her.

The Berns team was a dream to work with on our condo sale. From the very start, Jason and Laura…read moreBerns immediately stood out to us for their professionalism, responsiveness, and well thought out plan about how they would sell our property. They also reacted to us touring them around our unit in real time, and I felt more confident as they were honest with what they would do or change from the outset, rather than saying what they thought I might want to hear. They have deep expertise, selling over 100 properties a year, so they have a very good beat on the current market and what works to sell your home to meet your goals (in our case, we hoped to reach a certain price quickly because we already had plans to move out). The team is deep and goes beyond just Jason and Laura. They have several other team members that specialize in different services, as well. We interacted with Alex and Mike who helped us ready our property for the open houses, and were always available to answer questions. If you wish, they will also put together a "transformation contract" where they will pay up front for work to be done to the property (e.g., painting, handyman jobs, staging) and then will take their payment out of escrow after the property sells. Also, the team does not take any percentage of those quotes - all the money goes to the contractors. To me, this not only reflected their confidence in their ability to sell the property, but also was just genuinely helpful from a cash flow perspective, while also supporting local contractors. We went this route, and it was quite amazing, as they managed everything from scheduling, to letting people in the house, payment, etc. It was a seamless process. Then when once we got an offer, their transaction manager, Alma, was super helpful in answering all of our questions about the closing process. I was initially a little concerned after we signed to work with them and I saw all the other properties they were currently selling as pretty much all of them were substantially more expensive than our property as they were luxury single family homes. In other words, I was worried we could be seen as lower priority because we wouldn't make them nearly as much money as sales of these other properties. However, not once during the entire process did I feel that way in practice. Our questions and concerns were always responded to immediately, and above and beyond what I expected. I had a fair bit of anxiety during the process as it was the first time we had sold a property, but Laura was there to sooth my anxieties and help me through every stage of the process. Jason, Laura and the entire team are not only pros, but just great and kind people. I cannot think of any feedback I would provide in a constructive manner as we were very happy, well informed throughout the whole process and ended up with a result we were very happy with. I would absolutely work with the Berns team again and recommend them whole heartedly.

I've been living in A Designation manage property for 6 years now and recently had a few things…read morebreak down and each time they have fixed or replaced them immediately. This team don't mess around, they just get things done without delay.

One of the best management companies I've ever come across. You typically hear about horror stories…read moreabout the lack of care from a management company when you're a tenant but not here. From Ben, Neena, Olivia and the rest of the team each person I've dealt with listen to the requests made and immediately act upon it to ensure tenants are comfortable and secure within their living quarters. I've had experiences with other management companies that won't care to follow up with requests or issues but rather blame individuals or make them live with the inconvenience and just collect their monthly rent. Great to work but even better people!!

The Rental Girl consistently has the BEST listings. Lots of variety, super unique spots, good price…read moreranges, and we were so excited to find our perfect rental with the help of Fallon at TRG. Would definitely recommend them to anyone in need and use them again in the future!

I'm busy. We're all busy. But I put off moving for way too long. I should have reached out to…read moreItza at the Rental Girl years ago. They are AMAZING. She worked with my tight area requirements, my credit and my self employment issues. She found a place I LOVE. And I felt supported and safe the entire way. Yep, it's a little pricey. Yep, it's absolutely worth it. My new place is life changing for me and Itza is the reason why. If you're serious, call them.

We absolutely appreciated Marisol Grier's strategy and negotiation skills Her staging, scheduling,…read moreattention to detail, knowledge of the real estate market and professionalism made the sale of our houses seamless. She is a master of it all and yet her kindness and the attention she gives her clients is priceless. Marisol is amazing and we were extremely fortunate to have her as our Real Estate Agent.

We just closed Escrow with Grace. She was an excellent Realtor. Grace was extremely diligent,…read morereliable, and very responsive. We are so happy she was able to find a beautiful home for her clients in such a short period of time, considering the market today! It was a smooth transaction all because of her and her wonderful clients. I will definitely refer her to my friends and family, and anyone who wants to buy or sell! She's the best. Thank you, Grace.

I tried contacting two different agents and neither responded to me. I emailed and called each of…read morethem more than once. Months later, the listings I was interested in are still listed as available. Completely baffling. Update - I just logged on to yelp for the first time in awhile and saw David's response saying that my account doesn't match up and that no brokers received an email from me - I found the email in my sent messages and am attaching it here. I don't appreciate being accused of slander.

This review is specifically for my contact (Cynthia) who is my landlord hero at Minasian &…read moreAssociates!! I currently have Cynthia as my current office contact as well as having her at my last office rental in Pasadena, before my building was torn down. This created quite the worry as I need to meet with my clients regularly. Thankfully I had Cynthia come to my rescue and she made the transition incredibly smooth for me! Cynthia is so kind hearted, has excellent business acumen, and, even with what I know must be a heavy caseload of her own clients, she is always ready to listen and quickly responds to all of my concerns/requests. With Cynthia representing Minasian & Associates, it's no wonder that they are one of the most highly regarded commercial landlords/groups that Pasadena building offices hire.

On multiple occasions, I have referred clients with everything from single family homes to…read moreapartment buildings to Cornerstone. They are efficient, responsive and create great reports. With an accounting background, they know how to properly document all expenses. They have also been extremely helpful in taking over the management of buildings for estates when the buildings have been self-managed for years by the owners. They can get a building ready for sale!

******ALERT****** DO…read moreNOT RENT FROM THIS PROPERTY MANAGEMENT COMPANY FRAUD ALL AROUND - TREVER AND ALL STAFF ARE RUDE 700 square footage apartment deposit of $2,300 took $1,400 to repaint the apartment charged me without an invoice claimed they paid $2,300 to a non licensed (Mickey mouse ) Charged me $525 for cleaning Charged me $200 for blinds without providing pictures or number of blinds Changed me $175 for an item that was left by dumpster that wasn't even mine and having no proof of this. Charged me for a shelve that came with the apartment then when I provided pictures he revised invoice to say missing shelve Of course didn't expect all money back but when they want to bill me for things and don't provide proof then that's a problem. This property management is a joke - several emails. I will be taking them to small claims to provide all my evidence including pictures, text messages to Trever to win that money and more back! Zero starts to be honest - the rudeness and very unprofessional.

Laurel and Suzie were wonderful. When we brought our kids in to sign, they pulled out some crayons…read moreand paper for them, and were kind enough to "hang" the art up that our kids handed them. Then, when we were closing, at the last minute, some Termite work that was supposed to be done wasn't. We were literally in a situation where the money would have to go back to the bank if we didn't sign off the termite work by 5:00. They worked on their end to buy us more time to negotiate with the seller, and it all worked out. I can't speak highly enough about them, they're great.

These escrow officers are the best! They are extremely knowledgeable, focused on client care and…read morethe details. I have used many escrow companies in my 17 years as a broker, and this company is my top choice. This is not a company with a tired checklist. They are vibrant, engaged, service oriented and ethical. Look no further.

My partner and I were victims of the Eaton fire. We had to evacuate and our lease agreement stated…read morethat if any natural disaster were to affect our living situation then RPM were to be responsible for handling it. Long story short we got no confirmation of any kind of help for over 2 months. 2 months of staying in hotels wondering what would happen to our lives. We ended up moving somewhere else and hiring our own vendors to basically do their job. On top of it all they're withholding a hefty portion of our deposit for "trash" even though we paid a private vendor to completely vacate the property. They claim they have pictures but refuse to send. Yuumi. Kaye. If you're reading this, I want you to know that I think you should be ashamed of yourself. The amount of bad reviews this company has makes so much sense now. You both have no decency or empathy. I don't wish you well and I hope you guys get what's coming to you.

If I could give this company negative stars I would. Whatever you do, DO NOT get into a rental…read moreagreement with this property management company. We ignored the yelp reviews and man are we paying for that. For the last SIX MONTHS, our AC has been broken, first happening during a major heat wave that had our home reaching over 93 degrees. After multiple vendors, countless promises, and endless follow-ups, the issue still isn't resolved. We kept reaching out via email, phone, text and got ZERO responses except each time being told they are sending a NEW vendor. After being completely ignored for weeks, I finally got Yuumi on the phone, and she claimed that the vendors "canceled the quotes." When I called the vendor directly, they said no such thing happened. It was clear that Yuumi had lied to us. Now, here we are in the sixth month of this ongoing issue, and they've decided to send out yet another new vendor. This constant cycle of delays and changing vendors is not only ridiculous--it's completely unacceptable. They've strung us along for far too long without any real resolution or transparency. We've called, emailed, and texted, but all we've gotten is more empty promises, lies, and a lack of accountability. At this point, I wouldn't recommend this company to anyone. This experience has been nothing short of a nightmare.