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Klockwork Klothing

5.0 (1 review)
Closed 12:00 pm - 5:00 PM

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12 years ago

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Burlington

Burlington

2.5
(78 reviews)
0.4 mi
$$

The store was good, for several times we were visiting and we were allowed to bring our dogs into…read morethe store as long as we keep them in the cart. Suddenly we were not allowed to come into the store when the new manager came and stopped us. Since then we have not been going into the store because we felt uncomfortable being shut down at the door with our dogs when were originally allowed for a long time.

I need to be very clear about what happened here because this experience was disturbing. At this…read moreBurlington location, customers are forced to enter and exit through a roped barrier system that immediately makes you feel confined. You cannot simply walk in or walk out. You are physically funneled into a controlled area, and in order to leave, you have to wait until a loss prevention employee notices you and opens the barrier. As shown in the photo, the employee wasn't even paying attention, and I had to actively get her attention just to be allowed to exit the store. That is not normal, and it is not okay. Walking in already felt wrong. I genuinely thought the store was closed because someone had to open the barrier for me to enter. That alone set off alarms. Walking out was worse. Standing there, blocked by a rope, waiting to be acknowledged so I could leave a public retail store felt degrading and uncomfortable. No customer should feel trapped, monitored, or controlled just to exit a store. Whether or not receipts are checked is irrelevant. The issue is the loss of basic autonomy. I should be able to come in and out freely, period. I am not blaming the employees personally. This is clearly a policy and leadership issue. But policies reflect the values of a business, and this setup says a lot. It communicates distrust, hostility, and a complete lack of respect for customers. I've shopped at Burlington for years and never experienced anything like this at older locations. This feels like a sharp decline in standards and customer dignity. This is not how a respectable business operates. The environment feels tense, unwelcoming, and frankly embarrassing for a retail brand. Being forced to wait for permission to leave made me feel lumped into a category I don't belong in, and I will not accept that treatment as a customer. This setup alone tells me everything I need to know about the direction of this store. People deserve to be warned. If you are okay with being herded into a barrier, waiting to be noticed, and feeling confined just to leave a store, then maybe this place won't bother you. For me, this experience was enough to make sure I don't come back. It's unacceptable, and it should seriously concern anyone who values being treated with basic respect. It's very unfortunate because like I said this Burlington in the old store was a staple growing up because of the selection and value. You can always find good deals.

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Burlington
Burlington
Exterior

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Exterior
Marshalls

Marshalls

3.1
(65 reviews)
0.3 mi
$$

Very hard-working and friendly staff; the store is always kept fully stocked and as well-maintained…read moreas possible; and the selection of name-brand and off-brand merchandise is extensive. You will usually walk out of here having purchased items you were not planning to buy because of the great prices, which make it hard not to do so.

I searched for the nearest Marshalls as I was in search for a certain item, to replace a worn out…read moreitem. I never knew that Eastland had a Marshalls, close to Burlington and Ross. Like most discount stores, there are items everywhere and sometimes it can be overwhelming. I walked almost the entire store until I found the section for the item I was looking for. The aisles are narrow, very narrow, especially on the right side of the store. I don't think a shopping cart can even go through some of them. Even when I was in one of the aisles, a shopping cart was coming towards me, but there was no way for them to go around me (or vice versa), so I just ended up exiting the aisle on the opposite end. I had not shopped at a Marshalls in a long time so I was not sure what to expect in terms of quality, brand name items. There were a few items that caught my eye, but other than that, it was pretty average. Like any discount store, sometimes there are not many options in terms of size and quantity. One needs to spend time to search and find. I wanted to purchase 2 of the same item, but after searching, I only found the one item, which was still better than none. The checkout line was quite long for a weekday lunch time, but it moved pretty quickly. They now no longer provide shopping bags, so make sure to bring your own or pay $0.10 for a paper shopping bag. As I was shopping, I saw many employees restocking and etc. Parking are one-way aisles. Even though many of the parking spots were taken, one can find a parking spot in an aisle or two away from the main entrance.

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Marshalls
Marshalls
Marshalls

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Target

Target

2.9
(272 reviews)
0.3 mi
$$

experienced a lady I didn't catch her name , I believe she was a manager at pick up .. she didn't…read morereally know what she was doing when it came to me picking up two orders (that were combined into one) she took a long time to attend me at the register and told me that I was wrong because she scanned my barcode and that it said they were not accurate (she told me that one of the items didn't say there was proof or receipt) I showed her the receipt, and that both orders said picked up with the accurate time.. she argued back and forth with me and even called someone else for help.. at the end she said " I told you it was combined" as if I was suppose to know or I was her employee. I tried to tell her both orders said picked up with the same pick up time. However she wanted the last word and to make me seem wrong, that's okay. But respect should always be there no matter the situation... I had a bad taste in my mouth from this experience and I thought about leaving the store because of how negative the impact was , I felt she was frustrated with me because she didn't understand the technology, I didn't get her name.. but I'm sure if she reads this she'll know.. I hope she grows more patient and learns to be gentle with customers . However my favorite cashier at this store was there during that time, and she checked me out! Antonia is a great employee at target , you are so awesome and know how to turn someone's day around I'm thankful for a gentle and kind person!

Worst Target experience for Drive Up! I've been waiting over 25 minutes, and it's now 9:36 PM with…read moreno order yet. I specifically chose Drive Up because I have three kids with me, and it seemed much easier than unloading everyone just to grab one item. At this point, I could have gone inside and been out in five minutes. My poor kids ended up falling asleep while we waited. I was trying to surprise them with a little treat, and now they've missed out because of the delay. Unfortunately, this experience has convinced me to start driving to a farther Target location instead.

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Target
Valentine's Day greeting card from greeting cards section
Valentine's Day greeting card from greeting cards section
Beautiful day

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Beautiful day

Klockwork Klothing - womenscloth - Updated July 2026

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