Referred a friend to DRS. D&J. He had major work done, thousands of $'s. They accepted Care Credit…read morenever notified him that they no longer accept it and no signage informing. Surprise, had to make payment after a root canal & crown. Dr.D doing the root canal left him with his mouth wide opened to go to the front and help Dr.J take payment from a patient. Another incident X-ray machine was not operating, had to drive back the next day from Syr.and was charged an office visit. Next time returning for the crown from Syr., waiting and told the crown hasn't arrived. Days later it comes in. Then the crown falls out, had to go back Dr.J puts it back on. Then the crown falls out again and he learns that they sold the business. The new doctor charges him $200 and tells him that the tooth needs an implant. Also, informs him many patients have crowns falling out. What a scam! Like a hit and run! Whatever it takes, just make the $$ and retire!

Smile Solutions was recommended by my insurance agent upon moving into the area. Short stay in…read morewaiting room before my appointment. The dental hygienist was very thorough and gentle. And Dr. Juan Kassab was knowledgeable and friendly. The xray technician was equally as professional and friendly. I am going back for crown work this week and have total confidence in the outcome. Great staff. I left a great dentist in San Diego so feel very fortunate to have connected with this practice.

The office staff and the dentist are friendly, kind, knowledgeable and gentle. I have horrible…read moreanxiety at dentist but I felt completely safe. My child loves this place as well!

Dr. Passalaqua and his staff are just wonderful! I have a true fear of dentists, but when I met…read morehim.....my fear disappeared. I have been with them for quite a while now and have brought along my husband and two girls. His office staff is outstanding and his hygienist is kind and gentle. His prices are not outrageous and they will submit my insurance forms for us even though they do not participate. If you are looking for a great dentist with wonderful staff, then give them a call.

He was great with my husband. He had hardly any pain. Kept me updated and gave me instructions for…read moremy hubby to take care of him with a special pack of post surgery goodies.

Too busy to handle my case after he was well aware of the situation…read more Waited weeks for a consultation while in pain for no resolution. Very bad experience

Pull your tooth yourself. Don't let them touch your mouth…read more Well unless you don't like having teeth long

Do not go here! She pulled my daughter's adult tooth and now she needs braces and an implant. She…read moretold us both we had many cavities that needed filings. I got a second opinion and there were no cavities!!!!

We were visiting from North Carolina and my son's bracket came loose. It was the day before…read moreChristmas eve and we were having a hard time finding a place that was open. Not only was this office open they made room for us on their schedule right away. They were very good to us and removed the bracket until we could get home to see our regular orthodontist. We asked what we owed and he told us to just have a Merry Christmas. Super appreciated their hospitality, professionalism and kindness. Thank you!!

WoW all can say is WoW Did A Bang up Job Been 20 Hours and still No Pain! Had a list of six-eight…read moreGuess I picked a good one. Got their Late, Handled Paper work finished about 11am had the Interview with Dentist told me what was needed I agreed asked if he could do that day They cheeked and decide if I waited and Hour yes they could I did not have to make another Appointment as I Lived in Oneonta, NY. done as of 2PM, Drove Home ate some Lunch Small Supper at 5PM, Bed at 10PM Took Tylenol Before Bed and again after I Woke up at 6AM, Still No Pain in that Area. the office was clean and well organized!

Here's the email I sent them. I emailed you for my records. Are you ignoring my request?…read more At no point before or during the appointment was I informed that the tooth would require a core buildup and a separate crown costing over $1,300 to complete the treatment. I was told I "needed a root canal," and I agreed under the assumption that the procedure would restore the tooth. I was not told that the tooth would be left structurally weakened and incomplete without an additional procedure at a separate cost. I was informed that the existing crown on the adjacent tooth was at risk of being dislodged during the root canal. That resulted in another $1,313 expense. The entire picture should have been communicated upfront, before I was in the chair, and before I was committed to the procedure. This omission mattered. It affected both my financial planning and my ability to make an informed decision. It also created a situation where the burden of cost and stress did not become clear until it was too late to choose differently. I am not asking for anything. I am stating the impact. They do not feel responsible for their work if they cause damage.

I personally would recommend this dentist to people. They are friendly knowledgeable and they do as…read morethey say. I've never had a problem, my teeth look great.

It is so unfair and heartless to let me continue in pain after a year when Dr. Candido promised to…read morework with me regarding paying for his service. All I wanted was to understand why he and the secretary on the phone kept saying it was illegal to provide me with the information to either have him paid or be reimbursed. I also wanted to know how was I supposed to submit a claim to my insurance company to get reimbursed for his services if he, or this mystery owner, were claiming it was my responsibility to complete and submit all necessary information on my own if they were refusing to provide the needed information to do so. I don't understand why they would refuse payment in full from the insurance company or allow me to be reimbursed after I paid for his services. Regardless of all that I had paid for the doctor's services by money order to ensure that Dr. Candido was paid for his services. I even had payment in full for the services he was to provide on March 8, when he neither showed up or called to the appointment. I don't understand why "the owner" would force me to see another provider while not even considering allowing Dr. Candido and I to see what could be worked out as he promised. He and the secretary promised to work with me, and she said he would take good care of me. He was exceptionally nice, put me at ease, and patiently explained everything to me. It's been so hard finding providers like that. It's unfortunate when the care is eliminated from healthcare and providers no longer care about patients but how they get their money no matter what the consequences for the patient. Such as refusing to allow me to be reimbursed and paying them in cash or, as I had, by money order. That's just plain heartless and really seems to be the norm rather than rare. AND ACCORDING TO ROMEDENTAL.NET I WAS GOING TO BE OVER CHARGED FOR THE NEXT APPOINTMENT!!!

I've been going to Sherrill Dental Arts since 2017. All the staff are super nice, from reception to…read morethe dental hygienists. Dr. Gormley is knowledgeable and friendly. My husband has also had positive experiences, too.

Let me start by saying this dentist did do a few fillings for me which were fine. I thought i…read morewould be seeing him as my regular dentist for cleanings and checkups. I cancelled two appointments with his office. First time because I had a bad cold, the second because of a family emergency. I had to cancel these appointments within a month of each other. During this period of time, apparently I cracked a tooth and developed an infection. I called Dr. Gormleys office on a Monday and asked to be seen asap. The receptionist told me the first appointment they had was on Thursday. I explained I was a patient, i was sure i had an infection and was running a low grade fever. I asked if I could be seen earlier than Thursday. The receptionist said this was the first appointment they had available. I asked if they accounted for emergencies. The receptionist explained to me that I had MISSED two appointments and Thursday would be the first appointment they had for me! I said I did not miss two appointments, I cancelled two appointments. Again the receptionist told me all that was available was Thursday. I did find a dentist that day who saw me in the afternoon. He put me on an antibiotic for 10 days. The tooth needed to be removed once the infection cleared. I now see this dentist for regular checkups. I question the priorities of this office. This was the first time I have EVER been turned away by someone in the medical profession. Obviously I needed to see a dentist and needed treatment. Also, I think the office staff is given direction on how to manage patient care by the person whose business it is.